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Reviews of Metropolitan Hotels Ankara

5 out of 5
Metropolitan Hotels Ankara
Oguzlar Mah 1377 sok No 28, Ankara, Ankara

Reviews

9.0

Wonderful

Rating 10 - Excellent. 263 out of 414 reviews" "
Rating 8 - Good. 104 out of 414 reviews" "
Rating 6 - Okay. 25 out of 414 reviews" "
Rating 4 - Poor. 10 out of 414 reviews" "
Rating 2 - Terrible. 12 out of 414 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tatiana

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We stayed one night in this hotel. The property is good, clean, convenient. The breakfast buffet was very good with a lot of options. Their room was clean and spacious, the bathrooms and shower are nice with good water pressure and good temperature. Front desk staff was not very friendly, and made us feel like “another annoying guest ”. If employees at the front were little more friendly, our stay would be excellent.
Stayed 1 night in Apr 2024
Response from Metropolitan Hotels Ankara on 19 Apr 2024
Dear Tatiana,Thank you for choosing Metropolitan Hotels Ankara for your accommodation, we greatly appreciate that you have shared your valuable opinions with us. We are glad to hear that you enjoyed your stay, but deeply dissappointed for your experience with our front desk staff. We're always trying our best to get better, therefore we shared this topic with the people of interest and hope it is going to be clarified soon.We'll make sure to greet you perfectly next time.Best regards,Metropolitan Hotels Ankara Team

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Metropolitan Hotels Ankara on 8 Apr 2024
Dear Ahmed Merzah,Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon.Best regards,Metropolitan Hotels Ankara Team

8/10 Good

umut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
Good location and clean. Had no issues at all. Just bare in mind they do not serve alcoholic beverages.
Stayed 1 night in Oct 2023
Response from Metropolitan Hotels Ankara on 1 Nov 2023
Dear Umut, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations staffs and cleanliness. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, İpek Ekinci, Guest Relations Executive

10/10 Excellent

Gorkem

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 2 nights in Oct 2023
Response from Metropolitan Hotels Ankara on 24 Oct 2023
Merhaba Görkem Bey, konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklamanız sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımızla Guest Relation Executive İpek Ekinci

6/10 Okay

Kutay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tolga Avcı on 25 Sept 2023
Değerli Kutay Bey, Metropolitan Hotel Ankara’yı tercih ettiğiniz ve kıymetli vaktinizi ayırarak konaklamanız ile alakalı yorum paylaştığınız için teşekkür ederiz. Misafirlerimizin hassasiyetlerini ve beklentilerini her zaman ön planda tutmaktayız. Belirtmiş olduğunuz konu ile ilgili yaşanılan teknik aksaklıktan dolayı son derece üzgün olduğumuzu belirtmek ve ekibimiz adına özür dileriz. Konu ilgili departman müdürüne iletilmiş olup gerekli aksiyonları alındığını belirtmek isteriz. Bir sonraki ziyaretinizde beklentilerinizi karşılayacağımızdan emin olabilirsiniz. Sizleri tekrar ağırlamak, yaşanılan durumu telafi ederek, daha güzel bir deneyim sunmak istediğimizi bildirmek isteriz. Saygılarımızla, Metropolitan Hotel Ankara Yönetimi

10/10 Excellent

abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and clean but the design of the building is open floors with the reception some times you can hear too much noise from new arrival guests in the early morning. And from the cleaning staff talking together.
Stayed 2 nights in Jul 2023
Response from Metropolitan Hotels Ankara on 12 Jul 2023
Dear Abdul, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
It was a good stay we selected the breakfast option and the buffet was quite good however the attention at the breakfast table was not very good, they were supposed to serve the beverages and clear the table but it was near impossible to get their attention... The rest of the stay was very good, the linens were in very good condition and the room was clean.
Stayed 3 nights in May 2023
Response from Metropolitan Hotels Ankara on 13 Jun 2023
Dear Edgar Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive

8/10 Good

YOUSEF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good managment and good security, the staff in the hotel are friendly and respectful, special thanks for Omar and Abdulghafour
Stayed 1 night in Apr 2023
Response from Metropolitan Hotels Ankara on 2 May 2023
Dear Yousef, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive

10/10 Excellent

Abdurrahman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay.
Response from Metropolitan Hotels Ankara on 2 Mar 2023
Dear Abdurrahman, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. İpek Ekinci Guest Relations Executive

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 14 nights in Feb 2023
Response from Metropolitan Hotels Ankara on 23 Feb 2023
Dear Mohammad, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely İpek Ekinci Guest Relations Executive

10/10 Excellent

Klemen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean and nice room. Great wi-fi, good brakfast and good location.
Stayed 1 night in Oct 2022
Response from Metropolitan Hotels Ankara on 17 Oct 2022
Dear Klemen,Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations in some areas such as rooms and and breakfast.I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon.Sincerelyİpek EkinciGuest Relations Executive

10/10 Excellent

Javier Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! Super modern and clean. Staff was professional and halped out any way they could. Laundry was turned around in a day. I highly recommend this hotel. The rooms were big. Beds super comfy.
Stayed 2 nights in Sep 2022
Response from Metropolitan Hotels Ankara on 15 Sept 2022
Dear Antonio, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations staffs and cleanliness. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, İpek Ekinci, Guest Relations Executive

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous clean hotel with superb customer service
I think this hotel totally deserves to be called five star + hotel. Amazingly clean, airy, well maintained hotel in the heart of the city. I usually don’t like the carpets because they are very dirty no matter how much they vacuum but this hotel probably renovated it recently, we didn’t feel stuffy nor allergies. Bathrooms were sparkly clean, not a single moldy smell, hotel set their air system well that bathroom never stayed wet long time. Beds were clean and very comfortable, rooms were ventilated nicely, even we could open windows, no noise even though we were right next to a busy road. Rooms had lovely views as well, not to forget to mention a beautiful terrace restaurant at the top level. Hotel staff was extremely welcoming, warm, smiling, genuinely sweet and they definitely made our stay very pleasurable. Here they truly focused on customer service, being a frequent traveler this is very important traits I look for in any hotel, at metropolitan hotel - Ankara they definitely nailed it. Special thanks to Ömer Bey for his fantastic customer service which made our stay so comfortable, even helped us order our food online as we didn’t know and the gesture of lovely welcome fruit plates, we absolutely appreciated. We went for few days but after being comfortable we extended our stay for over 10 days. We will be back when in Ankara thanks so much for your hospitality!!
Hotel lay out, nice and welcoming
Stayed 5 nights in Aug 2022
Response from Metropolitan Hotels Ankara on 12 Sept 2022
Dear Guldogan,Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations.I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon.Sincerelyİpek EkinciGuest Relations Executive

10/10 Excellent

Kamala

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Metropolitan Hotels Ankara on 5 Sept 2022
Dear Kamala, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales and Marketing Manager

10/10 Excellent

Wissam, Riyadh

Stayed 3 nights in Aug 2022

8/10 Good

Adil

Stayed 2 nights in Aug 2022
Response from Metropolitan Hotels Ankara on 20 Aug 2022
Dear Adil,Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales and Marketing Manager

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was perfect, rooms are spacious, I took NON smoking room and still had the cigarettes smelling. A/C wasn’t working, they told me that they are putting a new AC unit after the check out. Overall it was ok.
Stayed 2 nights in Jul 2022
Response from Metropolitan Hotels Ankara on 16 Jul 2022
Dear Andres, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations in some areas such as rooms and check in. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales and Marketing Manager

6/10 Okay

NASEEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Metropolitan Hotels Ankara on 10 Nov 2021
Dear Naseem, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Everything here is really great. The only improvement they can apply is the internet which is really poor for doing business stuff.
Stayed 3 nights in Oct 2021
Response from Metropolitan Hotels Ankara on 1 Nov 2021
Dear Kristina, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations such as cleanliness and staff. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

6/10 Okay

Ayse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hookah
The hotel was overall Ok. However there was a weird smell in the whole building. It is coming from the roof (probably caused by hookah).
Stayed 2 nights in Aug 2021
Response from Metropolitan Hotels Ankara on 23 Aug 2021
Dear Ayse, Thank you for choosing Metropolitan Hotels Ankara for your accommodation and we appreciate that you have shared your valuable opinions with us. Best regards Abidin Akpınar Sales Supervisor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to be off the main road and very clean and staff is very helpful
Stayed 3 nights in Jul 2021
Response from Metropolitan Hotels Ankara on 4 Aug 2021
Dear Guest, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Metropolitan Hotels Ankara on 2 Aug 2021
Değerli Misafirimiz, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklamanız sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımızla Abidin Akpınar Satış Şefi

10/10 Excellent

EDINA

Business traveller
Stayed 2 nights in Jul 2021
Response from Metropolitan Hotels Ankara on 29 Jul 2021
Dear Edina, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely Abidin Akpınar Sales Supervisor

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jun 2021
Response from Metropolitan Hotels Ankara on 29 Jun 2021
Sayın Ahmed, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklamanız sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımızla Abidin Akpınar Satış Şefi

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in outer fringe of center city
In a nutshell great service but have to experience the spa next time I visit as it’s closed due to C19 challenges
Stayed 2 nights in Mar 2021
Response from Metropolitan Hotels Ankara on 15 Mar 2021
Dear Vivek, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

8/10 Good

YousifAl-Taai

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very clean hotel, room was very clean and highly disinfected.
Stayed 5 nights in Aug 2020
Response from Metropolitan Hotels Ankara on 10 Sept 2020
Dear Al Taai, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

10/10 Excellent

Nariman, Amsterdam/Ankara

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Even we came very earlier, but in the reception they made room available for us. Corona Virus measures are taken very seriously. It is very close to Sogutozu/Cukurambar Business disctrict, Ministries, and City center. In front of the hotel there are public transports. Several the best restaurants of Ankara are in walking distance, in Balgat district.
Stayed 5 nights in Jul 2020
Response from Metropolitan Hotels Ankara on 27 Jul 2020
Dear Nariman, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

10/10 Excellent

M1_2kuya, Ankara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite hotel with high Covid19-regulations. Here you may sleep without any worries. Friendly welcoming reception and staff helping you with all the suitcases. Excellent service!
Stayed 1 night in Jul 2020
Response from Metropolitan Hotels Ankara on 15 Jul 2020
Dear M1_2kuya, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations in some areas such as reception. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpinar Sales Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Metropolitan Hotels Ankara on 22 Feb 2020
Sayın Misafirimiz, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklamanız sürecinizde beklentilerinizi karşılaya bildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımızla Abidin Akpınar Satış Şefi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Metropolitan Hotels Ankara on 17 Feb 2020
Değerli Misafirimiz, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklamanız sürecinizde beklentilerinizi karşılaya bildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımızla Abidin Akpınar Satış Şefi

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing, could not have been any more perfect! Would 100% recommend to anyone looking to visit Ankara. Perfect facilities and staff. Customer service was 5 star, as expected. Will soon be returning!
Stayed 7 nights in Nov 2019
Response from Metropolitan Hotels Ankara on 3 Jan 2020
Dear Ismail, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfying The hotel is very clean and the staff are very kind Everything was very good
Stayed 2 nights in Dec 2019
Response from Metropolitan Hotels Ankara on 9 Dec 2019
Dear Guest, thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

10/10 Excellent

ismet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Metropolitan Hotels Ankara on 10 Oct 2019
Sayın İsmet, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklama sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımla Abidin Akpınar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Metropolitan Hotels Ankara on 10 Oct 2019
Değerli Misafirimiz, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklama sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımla Abidin Akpınar Satış Şefi

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service , nice staff , good food , clean rooms .
Stayed 2 nights in Sep 2019
Response from Metropolitan Hotels Ankara on 7 Oct 2019
Dear Guest, thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

4/10 Poor

Traveler, Dallas

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This was the worst 5 stars hotel I stayed in Ankara. Some staff at reception were not friendly and nice. Lobby area is definitely not at a 5 star hotel standard. I gave 2 stars because the facility is clean.
Stayed 3 nights in Sep 2019
Response from Metropolitan Hotels Ankara on 11 Sept 2019
Dear Guest, Thank you for choosing Metropolitan Hotels Ankara for your accommodation and we appreciate that you have shared your valuable opinions with us. We are terribly sorry that your experience regarding our staff. Our Front Office Manager would like to personally investigate and solve the issue. Again, We are deeply dissappointed for your experience. We hope it is going to be clarified and very sorry for your inconvenience for the time being. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Metropolitan Hotels Ankara on 6 Sept 2019
Değerli Misafirimiz, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklama sürecinizde beklentilerinizi karşılaya bildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Saygılarımla Abidin Akpınar

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s okay
Every thing it’s good but the air conditioning its very bad not gold
Stayed 2 nights in Aug 2019
Response from Metropolitan Hotels Ankara on 21 Aug 2019
Dear Saleh, thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jul 2019
Response from Metropolitan Hotels Ankara on 2 Aug 2019
Değerli Misafirimiz, Konaklamanız için Metropolitan Hotels Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Değerlendirmenizde, konaklamanızda beklentilerinizi tam olarak karşılayamadığımızı gördüğümüz için çok üzgünüz. Özürlerimizi yinelerken, bir sonraki konaklamanızda beklentilerinizin ötesinde bir hizmet sunacağımızı ekleyerek, sizleri tekrardan otelimizde ağırlamaktan memnuniyet duyacağımızı belirtmek isteriz. Saygılarımla

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Tge staff's was very kindly
Stayed 1 night in Jul 2019
Response from Metropolitan Hotels Ankara on 8 Jul 2019
Dear Ismail, thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

8/10 Good

Zafer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Clean, and good location
The Hotel, was really lovely and the staff really friendly. Breakfast was very good with lots of variety. We thoroughly enjoyed our stay here.
Stayed 1 night in Jun 2019
Response from Metropolitan Hotels Ankara on 30 Jun 2019
Dear Zafer, thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we achieved your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpınar Sales Supervisor

4/10 Poor

Gamal Murad Yousef

Disliked: Property conditions & facilities, room comfort
Very frustrating stay
The check in took 45 minutes though we arrived at 2:30 afternoon and the hotel was almost empty. The receptionist told us that he could not find two rooms in the same floor as we requested being a family. My room had its air conditioner not working and room temperatures was above 27 . I spoke to the reception four times during that measurable night while the answer was the same “ I will send the technician to check out “ . In the morning I went again to the receptionist this time she was a lady and was well understanding and polite and took out my anger and promised to solve the issue shortly and she did. Second night was ok . The location of the hotel is good. If I rate this hotel I will give it two or maximum 3 stars . The money paid is too high against the services provided
Stayed 2 nights in Jun 2019
Response from Metropolitan Hotels Ankara on 13 Jun 2019
Dear Yousef, Thank you for choosing Metropolitan Hotels Ankara for your accommodation and we appreciate that you have shared your valuable opinions with us. We are terribly sorry that your experience regarding the air condition and check-in procedures. Our Front Office and Technical Manager would like to personally investigate and solve these issues. Again, We are deeply dissappointed for your experience. We hope it is going to be clarified and very sorry for your inconvenience for the time being. Best Regards, Abidin Akpınar Sales Supervisor

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Aşk it’s good stuff hotel location room clean thanks for everything
Stayed 1 night in May 2019
Response from Metropolitan Hotels Ankara on 5 May 2019
Dear Guest, Thank you for staying at Metropolitan Hotels Ankara during your recent visit and for taking the time to share your detailed comment. I am glad to hear that we in general met and in some areas even exceeded your expectations. I have passed your positive comments to the relevant staffs for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely Abidin Akpinar Sales Supervisor

6/10 Okay

Barzan

Disliked: Property conditions & facilities, room comfort
Their services is horrible, and its cleanliness cannot be deemed as a five stars hotel. Also Its service is horrible. Hopefully. They could be able to fix these issues.
Stayed 4 nights in Jan 2019
Response from Metropolitan Hotels Ankara on 2 Feb 2019
Dear Barzan, Thank you for choosing Metropolitan Hotels Ankara for your accommodation and we appreciate that you have shared your valuable opinions with us We are terribly sorry that your experience regarding the service. Our Food&Beverage and Front Office Manager would like to personally investigate and solve the issue. Again, we are deeply dissappointed for your experience. We hope it is going to be clarified and very sorry for your inconvenience for the time being. Best regards, Abidin Akpinar Group Sales Supervisor Metropolitan Hotels Ankara

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For you I just got gas from you guys and you can f I would t
Stayed 1 night in Jan 2019
Response from Metropolitan Hotels Ankara on 21 Jan 2019
Dear Guest, Thank you for staying at Metropolitan Hotel Ankara during your recent visit and for taking the time to share your detailed comment. I am glad to hear that we in general met and in some areas even exceeded your expectations. I did pass your positive comments to the relevant staff for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Abidin Akpinar Group Sales Supervisor Metropolitan Hotels Ankara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Metropolitan Hotels on 19 Dec 2018
Sayın Misafirimiz, Konaklamanız için Metropolitan Hotel Ankara’yı seçtiğiniz ve deneyiminizi paylaştığınız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacıdır. Konaklama sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Ankara'ya geldiğinizde sizi yeniden ağırlamaktan mutluluk duyacağız. Abidin Akpınar Grup Satış Şefi Metropolitan Hotels Ankara

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Every thing was good especially at reception, but the breakfast was not good enough.
Stayed 2 nights in Nov 2018

10/10 Excellent

Shukhrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Eray Aydın on 7 Nov 2018
Dear Shukhrat, Thank you for staying at Metropolitan Hotel Ankara during your recent visit and for taking the time to share your detailed comment. We did pass your positive comments to the relevant staff for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Best Regards,

8/10 Good

ala, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
Great hotel... good value for money... but I would say it's a 4+ stars hotel rather than a 5 stars one.
Stayed 1 night in Oct 2018
Response from Eray Aydın on 7 Nov 2018
Dear Ala, Thank you for staying at Metropolitan Hotel Ankara during your recent visit and for taking the time to share your detailed comment. We did pass your positive comments to the relevant staff for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Best Regards,

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
it’s one of the best hotels I stayed in It perfect in every thing
Stayed 4 nights in Oct 2018
Response from Metropolitan Ankara on 26 Oct 2018
Dear Amina, Thank you for staying at Metropolitan Hotel Ankara during your recent visit and for taking the time to share your detailed comment. We are glad to hear that we in general met and in some areas even exceeded your expectations We did pass your positive comments to the relevant staff for recognition, and they are greatly inspired. Looking forward to welcoming you back soon. Sincerely, Engin Şirvan Sales&Marketing Manager Metropolitan Hotel Ankara