Dear Mr. Murat, Thank you for taking time to get in touch with us to share your recent experience in Latanya Hotel Ankara. Feedback is such a valuable source of information, regardless of whether it is good or bad, and enables us to continually strive to improve our standards. Your feedbacks and comments are highly appreciated and it will improve our motivations to reach the best service quality. When reading your survey we have noticed that you weren’t fully satisfied with the location of the hotel and found the surrounding very noisy. Please let me kindly share that we have different kind e of rooms at our property which is facing different areas and will be more than happy to provide the rooms as per our guest requests according to the run of the house. Letting us know during the reservation process will be enough to make necessary arrangements. We would also kindly would like to inform and remind you that our hotel is considered to located at the heart of Ankara due to its walking distance to Kızılay and Tunalı Hilmi Streets. Where multitude of designer stores and array of excellent restaurants are found. One of our highest priorities within Latanya Hotel Ankara,is to ensure that all hotel rooms and the common guest room areas are kept spotlessly clean. We are also sorry to read that you experienced inconvenience regarding your room. Nonethess we will share this concerns of yours with our related departments and take necessary actions to ensure similar situations can be avoided in the future. Please accept our sincere apologies for failing to service you properly and we do hope to have an opportunity to welcoming you back to Latanya Hotel Ankara the very near future to show you our true level of service. I remain at your disposal for any further assistance you may require. Best Regards, A.Özgür Zülfikar Front Office Manager

Dear Mr.Afshin, We were so pleased to learn of your fantastic review of Latanya Hotel Ankara. We put the highest priority on ensuring that all hotel rooms as well as the common guest areas of the hotel are kept spotlessly clean. Therefore, we were very delighted to read that you have found hotel very clean. In addition; we train our employees to constantly strive to exceed our guests’ expectations of service. Therefore, you finding our employees very friendly, equally pleases us. Please rest assured that that I have shared all of your comments with the related departments in order to ensure that we continue to provide the service excellence which our guests are accustomed to. We very much hope we shall have the opportunity to welcome you and back to Latanya Hotel Ankara in the near future, and that you shall regard Latanya Ankara Hotel as your new Ankara home away from home. Best Regards, A.Özgür Zülfikar Front Office Manager

Dear Sir, First of all, we would like thank you for your stay with us at Latanya Hotel Ankara and taking the time to post your esteemed feedback on Expedia. I was extremely delighted to read your lovely comment on our employees. As each of them are trained to constantly strive to exceed our guests’expectations it is fulfilling to learn that these efforts have been noticed.In addition, we were equally thrilled to read that you have found our rooms beautiful. We thank you for your high appreciation and we are very glad to know that you have had a pleasant and enjoyable stay with us. We look forward to welcoming you back to Latanya Hotel Ankara and hope that your return will be a longer stay with us. Best Regards, A.Özgür Zülfikar Front Office Manager

Dear Sir, First of all, we are very pleased to read your valuable review regarding your previous stay Latanya Hotel Ankara. Latanya Hotel Ankara, is indeed in a perfect location; within walking distance to Kızılay Square and Tunalı Hilmi Street where multitude of designer stores and array of excellent restaurants are found. Therefore, we were extremely delighted to read that you regard our hotel to have great location. In addition, It is also rewarding to hear that you have enjoyed your suite. We would like to inform you that, It has been an absolute pleasure having you with us and I do hope I can personally welcome you back to the family at Latanya Hotel Ankara in the very near future Best Regards, A.Özgür Zülfikar Front Office Manager

Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Latanya Hotel Ankara Feedback is such a valuable source of information, regardless of whether it is good or bad, and enables us to continually strive to improve our standards. I want to thank you for your general comment about our hotel. Your feedbacks and comments are highly appreciated and it will improve our motivations to reach the best service quality. On the other hand we took notice of your “average” points about the lost and found procedures and we will certainly think about how to improve the performance of concerning areas. I assure you that all your feedback is taken into consideration for corrections and improvements. I hope your travels will permit another visit with us in Ankara very soon and we will have a chance to provide you with the very best standards of our hospitality again. Best Regards, A.Özgür Zülfikar Front Office Manager

Dear Sir, Firstly, we would like to take this opportunity to thank you for taking your time to share your lovely review following your visit to Latanya Hotel Ankara. One of our highest priorities as Latanya Hotel Ankara, is to ensure that all hotel rooms as well as the common areas are kept spotlessly clean. Therefore, we were very delighted to read that you have found hotel very clean. In addition; we train our employees to constantly strive to exceed our guests’ expectations of service. Therefore, you finding our employees very professional and as different matter breakfast meeting your expectations, equally delights us. it was a pleasure to have you as our guest and we sincerely hope we can welcome you back soon. Best Regards A.Özgür Zülfikar Front Office Manager

Dear Sir, Firstly, we would like to take this opportunity to thank you for taking your time to share your lovely review following your visit to Latanya Hotel Ankara. As management, we expect from our employees to make sure our service and standards are always provided at the highest level possible. Therefore, it has been an absolute pleasure to see that your expectations were met. We are also delighted to hear that our hotel has satisfied you in terms of its location. Our hotel being located within a walking distance to Kızılay Square and Tunalı Hilmi Street, allows our guests to enjoy multitude of designer stores and array of excellent restaurants. Your kind comment on our gym is also very much appreciated. All of us look forward to welcoming you back when you visit this wonderful Hotel again. Best Regards A.Özgür Zülfikar Front Office Manager

Dear Sir, First of all, thank you very much for taking your time share your precious feedback about Latanya Hotel Ankara. Your kind comments both about our hotel and our employees are highly appreciated. We constantly strive to exceed our guest’s expectations of service and it is fulfilling to learn that these efforts have been noticed. I shall ensure that all of your kind comments and praise are passed on to the team. For your esteemed feedback on serving the food without any cover, will be shared with our related departments and please rest assured that corrective actions will be taken. We ,thank you once again for your kind review about Latanya Hotel Ankara. Together with my team, I hope to welcome you back soon again to provide you with the very best standards of our hospitality. Best Regards, A.Özgür Zülfikar Front Office Manager