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Reviews of Hotel Royal Amsterdam

3.5 out of 5
Hotel Royal Amsterdam
684 Fields Avenue, Balibago, Angeles City

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 116 reviews" "
Rating 8 - Good. 34 out of 116 reviews" "
Rating 6 - Okay. 7 out of 116 reviews" "
Rating 4 - Poor. 6 out of 116 reviews" "
Rating 2 - Terrible. 2 out of 116 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khoan, Brooklyn

Stayed 1 night in Apr 2024

8/10 Good

William, Santa Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. The staff is very friendly and helpful. I don't mind staying there again but they need to fix the wifi internet connection. It drops often. If they could fix that I will be their regular costumer.
Stayed 3 nights in Mar 2024

4/10 Poor

Greg

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is old but in good condtition. The servers and housekeeping did a good job, however my checkin was the worst ive ever experienced in a hotel and that is the reason for my poor review. Upon checking in i noticed a leak around my toilet, called front desk. After 3 visits in an hour by the handyman he finally said I would need to change rooms. No one explained anything to me about how the keys worked or the amenities offered or anything about the room, plus i had to wait 2 hours in my room until they finally told me to just use the key in the electrical control. Its to bad the hotel is not bad itself and its a good location, but front desk needs a serious lesson on how to check a new guest in, it was absolutely a brutal start to my stay here and because of that i cannot recommend this hotel...
Stayed 2 nights in Mar 2024

10/10 Excellent

alexandru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best location
Stayed 1 night in Jan 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Edmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Good price. Big room. Will stay again
Stayed 3 nights in Nov 2023

10/10 Excellent

chouaib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent location , very good staff. Strongly advise
Stayed 5 nights in Oct 2023

10/10 Excellent

LARRY TERRELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is maintained very nicely, staff is great, and it is what it is when it comes to being on a Walking Street. It’s a great location if your looking to stay on the Walking Street and in the mix of AC. The one downside and needs to be said, if you are over the age of 40, make sure you request a room on a lower level. As you can see, the hotel has no elevator/lift, and it is literally 49 steps to the 4th floor. Granted, they will carry your bags when you check in, but walking those 49 steps every time you come back, OUCH! I stayed on the 4th the first night, paid a few dollars more and got down the the 2nd floor. After that it was a very good stay. And just for the record, the noise from the walking street is very limited and will not affect your night sleep. Again, staff are what make the difference here.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel, Service, location but CLEAN AIR CON!!
Very good experience, great location. Excellent customer service, only thing I really hope they learn from is to CLEAN THE DIRTY AIR CONDITIONERS!! they are full of dust and made me very sick. Even I asked at front desk for it to be cleaned and it wasn't.. It's caked with thick dust and I had a 2 week long cold, sore throat and runny nose. PLEASE ACT ON FEEDBACK and CLEAN!
Stayed 12 nights in May 2023

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the mini bar in room along with toiletries option. Also in good location for food and bars.
Stayed 18 nights in Apr 2023

6/10 Okay

Marcus

Liked: Cleanliness, property conditions & facilities
Price good Comfort Bad
Room was on top floor and was way to hot. Mattress was hard as well as the pillows. Stayed one night of nine nights and checked out early. Price was ok but i found a better place for an extra 10 dollars a night. Good thing about this hotel is it is on walking street.
Stayed 9 nights in Apr 2023

10/10 Excellent

Robert, Milpitas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of the bars and restaurants, etc.
Stayed 2 nights in Mar 2023

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2023

10/10 Excellent

Lamar, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a lil dated… but, the staff and location is ace… this is my go to hotel whenever I visit Angeles City…
Stayed 13 nights in Feb 2023

4/10 Poor

John

No lifts, noisey night clubs to early hours
Stayed 3 nights in Feb 2023

10/10 Excellent

Edward

Stayed 1 night in Jan 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed many times and never had problem
Stayed 1 night in Dec 2022

10/10 Excellent

Joseph, Palmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. I thoroughly enjoyed my two nights at this hotel.

10/10 Excellent

alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best location.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay when in Angeles City
Hotel was centrally located for our needs. Staff went above and beyond. A/C worked great. Considering it’s right on walking street it was quiet. WIFI was not an issue and worked great during our stay. Would definitely stay again.
Stayed 2 nights in Nov 2022

10/10 Excellent

alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, convenient location
Stayed 8 nights in Aug 2022

10/10 Excellent

alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service
Stayed 5 nights in Aug 2022

6/10 Okay

William

Solo traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It seems like what other hotels give you you have to pay for there. Like if you forget your toothbrush they sell it to you. No shampoo they sell it to you. If you need an extra towel pay for it. I can understand like in the mini bar drinks and snacks. But when they don’t offer the free use of an iron and board but you pay the maid to do it. Well it does leave a lot to be desired.
Stayed 4 nights in Aug 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, even helpful.
Stayed 1 night in Jul 2022
Response from Ms.D on 27 Jul 2022
Dear Mr. Lopez, Thank you for your feedback and for taking the time to write about your experienced. We are delighted to read that you appreciate the staff service. We look forward to your next visit. Best regards, Dina

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. Our room is very nice and clean.
Stayed 1 night in May 2022
Response from Dina on 2 Jul 2022
Dear Mr. Robert, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay marked by the team's service and cleanliness. We look forward to your next visit.

10/10 Excellent

Reginald, Goodyear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2022
Response from Arlene on 29 Mar 2022
Dear Mr. Reginald, Thank you and hope to see you again.

8/10 Good

christopher

Liked: Cleanliness, amenities, property conditions & facilities
No surprises. Happy customer and would stay again
Stayed 1 night in Mar 2022
Response from Lene on 22 Mar 2022
Dear Mr. Christopher, Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just in the middle of actions. Very well furnished and the bathroom was massive
Stayed 7 nights in Mar 2020
Response from Arlene on 15 Mar 2020
Thank you for your nice review. Hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Dec 2019

2/10 Terrible

Guyler

Disliked: Property conditions & facilities, room comfort
WHAT A DUMP!
The bed was hard as a rock. The shower had little water pressure. The room pic did not match the room decor. I ordered room service once a simple omelette...they for whatever reason put way to much pepper on it. I only could eat half. The WIFI is terrible! Only worked half the time..Do an upgrade! TV cable had problems with the connection so the clown came in and started taping the cable wire onto the the wall for support rather then replace it. OMG! They suggested we move to another room instead of just replacing the wire, Then continued to blame the problem on the TV provider. Will never stay here again..They have a posted advertisement from AGODA that says 8.1 rating...I would rate this place a 5.
Stayed 27 nights in Nov 2019

8/10 Good

HS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually the lighting in the rooms was a bit dark which I didn’t like. They should use brighter lights to complement the dark wood furniture as currently it looks very dark.
Stayed 3 nights in Nov 2019

6/10 Okay

keith

Stayed 2 nights in Nov 2019

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but wifi & shower drainage need fixing
Great place as always. Two improvements I thought they could make this time is to fix the Wifi on level 4 as it was horrible this time and made me stay less pleasant. Also please fix the shower drainage as it doesn't drain properly resulting in the shower flooding the whole bathroom
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from HRA on 31 Oct 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to everything,loved the friendly service. From now on it’s my place to stay in the Philippines
Stayed 6 nights in Sep 2019
Response from HRA on 28 Sept 2019
Thank you for your nice review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, room was clean and cleaned daily,,,,,well worth the money!!!
Stayed 7 nights in Aug 2019
Response from HRA on 28 Sept 2019
Thank you for good review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & super clean
Stayed 6 nights in Aug 2019
Response from HRA on 28 Sept 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and helpful. They offer shuttle service to where you want to go. I paid 2850 peso (60 dollars us) to go to manila. Laundry service is available. There is a minibar and also a basket of stuff,chips,Toothpaste, condoms etc. Good price. The safe in the room is ggod size i can put my 10 inch tablet. Also the airconditioner was good at times i had to turn off because to cold.
Stayed 8 nights in Apr 2019
Response from HRA on 17 Apr 2019
Thank you so much for your time and for your good reviews.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from HRA on 20 Mar 2019
Thank you Sir Duane.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great on walking street and very clean.the only down side is there is no elevator. If you are not in shape do not book the upper floors. You will be in super shape when you leave if you make the mistake.
Stayed 7 nights in Feb 2019
Response from HRA on 27 Feb 2019
Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice and clean. Staff was excellent....,...........................
Stayed 1 night in Jan 2019
Response from HRA on 27 Feb 2019
THANK YOU.

10/10 Excellent

Eng Thye, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence stay
Excellence front desk service. We arrived early around 9am. Clearly explained to us that we could only check in at 2pm. Was offer to leave our luggage at the front desk and was show to the nearest restaurant for our breakfast. At about 12noon, received a call from the front desk and informed room is ready. Felt great for the excellent service and will definitely come back for my next visit to Angeles city.
Stayed 1 night in Jan 2019
Response from HRA on 27 Feb 2019
THANK YOU MR. ENG THYE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Friendly staff, very convenient location. Right on central of walking St. Nice food at restaurant.
Stayed 1 night in Jan 2019
Response from HRA on 27 Feb 2019
THANK YOU.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, but amenities in the rooms are lacking. No coffee service, no alarm clock and nothing but hand soap in n the bathroom. No elevator. Other than that, a great hotel for the price. I would stay again.
Stayed 11 nights in Dec 2018
Response from HRA on 27 Feb 2019
THANK YOU MR. JOSEPH