4 restaurants, breakfast, lunch, dinner served; seafood

Reviews of Grand Hyatt Amman

5 out of 5
Grand Hyatt Amman
Hussein Bin Ali St., Jabal Amman, Amman

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 313 reviews" "
Rating 8 - Good. 79 out of 313 reviews" "
Rating 6 - Okay. 21 out of 313 reviews" "
Rating 4 - Poor. 15 out of 313 reviews" "
Rating 2 - Terrible. 11 out of 313 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ali, staten island

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ben Wozny - General Manager on 24 Apr 2024
Dear Mr. Ali, Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to start by thanking you for taking the time to get back to us with your review and rating. My team and I are hoping you can provide us with some details about your points of dissatisfaction with your stay, so we can make sure that action will be taken and that we can improve our service as well.Looking forward to welcoming you back to Grand Hyatt Amman.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Muhammad

Stayed 1 night in Apr 2024
Response from Ben Wozny - General Manager on 1 May 2024
Dear Mr. Muhammad, Greetings from Grand Hyatt Amman!Thank you for your review and positive rating.Looking forward to having you stay with us soon. Sincerely, Ben WoznyGeneral Manager

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a central location. Easy pickup for tours. The staff are very friendly and knowledgeable I can’t say much about the area since I was there for a tour and to relax. The hotel was a great place to relax
Stayed 5 nights in Mar 2024
Response from Ben Wozny - General Manager on 8 Apr 2024
Dear Mr. Derrick, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your genuine and wonderful feedback, for your ratings, and for choosing to stay with us.My team and I are happy to learn that you had a lovely experience, and that our friendly staff assisted in making your stay a positively memorable one.Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Toleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Grand Hyatt Amman Team on 18 Feb 2024
Dear Miss Toleen, Thank you so much for your kind words about our hotel! We are thrilled that you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Badeer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Jan 2024
Response from Grand Hyatt Amman Team on 31 Jan 2024
Hey Badeer, Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!

10/10 Excellent

Sari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, the room was spacious with a bathtub and a shower. The staff are nice and helpful.
Stayed 4 nights in Jan 2024
Response from Grand Hyatt Amman Team on 18 Jan 2024
Dear Sari, We appreciate you taking the time to provide us with your kind feedback. We are happy to hear you had an excellent stay with us, and we look forward to welcoming you again soon!

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Grand Hyatt Amman Team on 14 Jan 2024
Dear Mr. Khaled, Thank you so much for your kind words about our hotel! We are thrilled that you enjoyed your stay with us and had such a great experience. We look forward to welcoming you again to our hotel.

10/10 Excellent

Nabeeha

Stayed 3 nights in Jan 2024
Response from Grand Hyatt Amman team on 10 Jan 2024
Dear Miss. Nabeeha, Thank you for the positive review! We are delighted to hear that you had such a great experience, and we look forward to welcoming you again soon.

4/10 Poor

MAJDI

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AC not working,, bathroom smell very bad ,, shower very old ,, windows not clean
Stayed 3 nights in Dec 2023
Response from Grand Hyatt Amman Team on 31 Jan 2024
Dear Mr. Majdi, Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. We will pass your feedback on to the proper team. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time.

10/10 Excellent

Wissam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was great with super nice staff. Only downside is the immediate area around the hotel not much to walk around but i guess that’s a amman issue nothing to do with the hotel
Stayed 1 night in Dec 2023
Response from Grand Hyatt Amman team on 10 Jan 2024
Dear Mr. Wissam,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to welcome you back soon!

10/10 Excellent

Muhanned

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 15 nights in Nov 2023
Response from Grand Hyatt Amman team on 10 Jan 2024
Dear Mr. Muhanned, Thank you for your kind review! We're happy you had a great experience during your stay and we look forward to welcoming you again soon.

8/10 Good

Nadia

Stayed 1 night in Oct 2023

10/10 Excellent

Xiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was exceptional, especially the front desk manager Mamduh who went extra mile to make our stay pleasant. All other services were excellent too.
Stayed 1 night in Oct 2023

4/10 Poor

mohd

Travelled with family
I might not stay there again
To start with, no one helped me to carry my bags, instead, the security simply remind me ( carry your bags ). Check in was very slow. The receptionest was not professional in the communication. You can expect more from a 5 stars hotel staff . Very nice breakfast with a lot of tasty food to select from. The lady at eggs station was kind and professional. GYM, SPA and swimming pool was amazing. Room was good. Pillows are not comfortable. Overall. Room. Breakfast and spa were good. But check in was much below than average . In conclusion. For such price you pay. You can get much better options with better service
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Catherine

Stayed 1 night in Sep 2023

10/10 Excellent

Kevin, Ridgewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and nice location.
Stayed 1 night in Aug 2023

4/10 Poor

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing for a Grand Hyatt
Very dirty, beddings and walls and walls of bathroom had a lot of stain and overall upkeep is poor, totally out of expectation given the branding and price!
Stayed 3 nights in Aug 2023

10/10 Excellent

Ricardo

Stayed 4 nights in Jul 2023

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 2 nights in May 2023

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 2 nights in May 2023

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay very good service and amazing location
Stayed 2 nights in May 2023

10/10 Excellent

Zahra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived in Amman we booked this hotel for 3 nights. It exceeded our expectations. It was clean, accommodating, beautiful and just relaxing. We was able to do our site seeing’s and then come back and relax /unwind. Khaled, Umar and Ahmad was exceptional. They was always so attentive and making sure we was always happy. They made the hotel a 5 star experience. Abdullah, always helped us with our luggage with a smile and super friendly. I forgot the staff names in breakfast buffet but they was ALWAYS so accommodating. Asking me for what drinks/ coffee I would like. They was easy to spot and call if I needed anything. Service was 10/10. Overall loved my experience at the grand Hyatt. I would be definitely coming back and telling all my friends and family to come and stay here. Also the Italian restaurant, the food is delicious. You have to try it. The restaurant itself of gorgeous.
Stayed 1 night in May 2023

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with our room when we checked in but the manager and front desk resolved it swiftly and very efficiently. They treated us great and made up for it…had a very nice stay!
Stayed 2 nights in Apr 2023
Response from Ben Wozny - General Manager on 2 May 2023
Dear Mr. Thomas, Warmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your valuable comments, sharing your experience with your great feedback, and for positively rating us.My team and I are happy to learn that you had a lovely experience, and that our friendly staff assisted in accommodating your stay by ensuring that you had a positively memorable experience. Please accept our sincere apologies for the inconvenience occurred during your check in. Rest assure your comments are highly appreciated. It will help us improve our services and facilities.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

10/10 Excellent

ayman

Stayed 3 nights in Apr 2023

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Air Conditioning did NOT work well. The room was NEVER COOL. I shared with front desk but never addressed.
Stayed 1 night in Apr 2023
Response from Ben Wozny - General Manager on 27 Apr 2023
Dear Ms. Charmaine, Warmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your valuable comments, sharing your experience with your feedback, and for positively rating us.My team and I are hopping that you had a good experience, and that our friendly staff somehow assisted in accommodating your stay by ensuring that you had a memorable experience. Please accept our sincere apologies for the inconvenience occurred during your stay with AC issue. Rest assure your comments are highly appreciated. It will be shared with the concerned department. This will help us improve our services and facilities.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 1 night in Apr 2023
Response from Ben Wozny - General Manager on 27 Apr 2023
Dear Ms. Charmaine, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your genuine feedback, for your ratings, and for choosing to stay with us.My team and I are hoping to learn that you had a lovely experience, and that our friendly staff somehow assisted in making your stay a positively memorable experience.Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

8/10 Good

Muznah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay
Stayed 1 night in Apr 2023
Response from Ben Wozny - General Manager on 1 May 2023
Dear Ms. Muznah, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your genuine and wonderful feedback, for your ratings, and for choosing to stay with us.My team and I are happy to learn that you had a lovely experience, and that our friendly staff assisted in making your stay a positively memorable one.Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

4/10 Poor

Ben

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
OK for a bed but that's about it. The stay was nothing short of a nightmare. If you book make sure you know of restaurants in the city as we were unable to eat dinner at the hotel due to outside reservations. We chose this hotel because of the location in the city, the amenities and the dining options. This hotel was great for the first hour, it looks very grand and the front desk staff are courteous. After booking in we went to our spacious King room and bathroom, as we flown in quite late I wanted to take a shower and have dinner. The shower didn't drain well and the hotel did not resolve the issue in our 5 days there. I made my way down to the main dining room and was turned away due to bookings. I was advised that I was required to do this via the phone in my room. When calling customer services I was told that I could book for 8:30pm the following day, which I was unable to accept due to plans, or next week as they were fully booked until then. Obviously I was dissatisfied but just needed food, I then ordered room service. This was delivered by a guy who announced he was the person I spoke to in customer services. He proceeded to tell me its our fault for not making arrangements for dinner and "he could not let down people with bookings for hotel guests". We ordered room service on another occasion, delivered by the same guy, again looking to cause an argument and tell us that the dinning room issue is ours and we should have been prepared.
Response from Ben Wozny - General Manager on 27 Apr 2023
Dear Mr. Ben,Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your genuine feedback, your ratings, and for choosing to stay with us.My team and I here are hoping that you have enjoyed your stay, and that our friendly staff somehow assisted in making your stay a pleasant one.Please accept my sincere apologies for the inconvenience occurred during your stay with the shower issue, and with the dinner booking sure. Rest assure your comments are highly appreciated. It will form an important part of our ongoing program to continue monitoring the quality of our services and facilities and will be shared with the concerned department for action to be taken. Our purpose is to serve our guests ensuring their stay is in a safe and healthy environment, with a lovely atmosphere.Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

2/10 Terrible

ziad

Business traveller
Disliked: Staff & service, room comfort
it is plain there is nothing to do there breakfast was expensive for what they offer and they are not friendly
Stayed 10 nights in Mar 2023
Response from Ben Wozny - General Manager on 13 Apr 2023
Dear Mr. Ziad, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your genuine feedback, for your ratings, and for choosing to stay with us.My team and I are hoping that you had a nice experience, and that our friendly staff somehow assisted in accommodating your stay by ensuring that you had a positively memorable experience.Please accept our sincere apology for any inconvenience occurred during your stay. Rest assure your comments are highly appreciated. It will be shared with the concerned department. Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my second stay at this hotel and dining at The Lombard Italian restaurant. One repeat issue is that the hot pot did not work again for in room coffee and tea! There wasn’t even an outlet that fit for the hotpot. Second time in a row and I like to enjoy this amenity in my room.
Stayed 2 nights in Apr 2023
Response from Ben Wozny - General Manager on 12 Apr 2023
Dear Ms. Deborah, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your wonderful comments, genuine feedback, your positive rating, and for choosing to stay with us.My team and I are happy to learn that you had a lovely experience, and that our friendly staff assisted in accommodating your stay by ensuring that you had a positively memorable experience.Please accept our sincere apology for any inconvenience occurred during your stay. Rest assure your comments are highly appreciated. It will be shared with the concerned department. This will help us improve our services and facilities. Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely hotel situated close enough to walk to the city’s main attractions, however the outside pool was closed which was a bit disappointing.
Stayed 6 nights in Mar 2023
Response from Ben Wozny - General Manager on 2 Apr 2023
Dear Mr. William, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your wonderful comments, genuine feedback, your positive rating, and for choosing to stay with us.My team and I are happy to learn that you had a lovely experience, and that our friendly staff assisted in accommodating your stay by ensuring that you had a positively memorable experience.Please accept our sincere apology for any inconvenience occurred during your stay. Rest assure your comments are highly appreciated. It will be shared with the concerned department. This will help us improve our services and facilities. Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have A/C clean, with A/C running i a got soar throath. Turned off a/c and problem went away.
Stayed 2 nights in Mar 2023
Response from Ben Wozny - General Manager on 13 Mar 2023
Dear Mr. Brian, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your feedback, your ratings, and for choosing to stay with us.My team and I here are hoping that our friendly staff somehow assisted in making your stay a pleasant one.Please accept my sincere apology for the inconvenience occurred during your stay with the A/C issue. Rest assure your comments are highly appreciated. It will be shared with the concerned department. This will help us improve our services and facilities. Our purpose is to serve our guests ensuring their stay is in a safe and healthy environment, with a lovely atmosphere.Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Georgios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable and clean room and bathroom. Room service cleaning every day.
Stayed 3 nights in Mar 2023
Response from Ben Wozny - General Manager on 13 Mar 2023
Dear Mr. Georgios,Warmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your valuable comments, sharing your amazing feedback, and for positively rating us.My team and I are happy to learn that you had a great experience, and that our friendly staff all assisted in accommodating your stay by ensuring that you had a positively memorable experience.Treating our guests with style is on top of our priorities.Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. We will make sure that it is shared with our team and throughout the hotel.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet seat lid flops down on you while you are sitting there. We duct taped it to the wall.
Stayed 1 night in Mar 2023
Response from Ben Wozny - General Manager on 13 Mar 2023
Dear Ms. Mary, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your feedback, your ratings, and for choosing to stay with us.My team and I here are hoping that our friendly staff somehow assisted in making your stay a pleasant one.Please accept my sincere apology for the inconvenience occurred during your stay with the bathroom issue. Rest assure your comments are highly appreciated. It will be shared with the concerned department. This will help us improve our services and facilities. Our purpose is to serve our guests ensuring their stay is in a safe and healthy environment, with a lovely atmosphere.Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Eamon

Stayed 7 nights in Feb 2023
Response from Ben Wozny - General Manager on 21 Mar 2023
Dear Mr. Eamon,Warmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your review, and your positive rating.My team and I are happy to learn that you had a lovely experience, and that our friendly staff all assisted in accommodating your stay by ensuring that you had a positively memorable experience.Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Ben Wozny - General Manager on 13 Mar 2023
Dear Mr. Patrick,Warmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your review, your positive rating.My team and I are happy to learn that you had a great experience, and that our friendly staff all assisted in accommodating your stay by ensuring that you had a positively memorable experience.Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

8/10 Good

Mohamed Iheb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2023
Response from Ben Wozny - General Manager on 19 Feb 2023
Dear Mr. Mohamed IhebWarmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your valuable comment, sharing your feedback, and for positively rating us.My team and I are happy to learn that you had a great experience, and that our friendly staff all assisted in accommodating your stay by ensuring that you had a positively memorable experience.Treating our guests with style is on top of our priorities.Your comment and evaluation are highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. We will make sure that it is shared with our team and throughout the hotel.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

8/10 Good

Mandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Ben Wozny - General Manager on 13 Mar 2023
Dear Mr. Mandeep,Warmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your review, your positive rating.My team and I are happy to learn that you had a great experience, and that our friendly staff all assisted in accommodating your stay by ensuring that you had a positively memorable experience.Your evaluation is highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

10/10 Excellent

Harout, Glendale

Stayed 4 nights in Feb 2023
Response from Ben Wozny - General Manager on 6 Mar 2023
Dear Mr. Harout, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your positive rating, and for choosing to stay with us.My team and I are happy to learn that you have enjoyed your stay with us, and that our friendly staff assisted in making it a positively memorable one. Looking forward to welcoming you back to Grand Hyatt Amman, where it is your home away from home.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate. Great gym. Phenomenal breakfast.
Immaculate hotel. Well-equipped and well-maintained gym with a sauna, steam room, indoor and outdoor pools, spa service and nice little amenities. Great city view. The breakfast buffet was phenomenal. We absolutely enjoyed staying at the Grand Hyatt and would stay here again if we return to Amman.
Stayed 2 nights in Jan 2023
Response from Ben Wozny - General Manager on 2 Feb 2023
Dear Ms. Heather,Warmest Greetings from Grand Hyatt Amman!On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your valuable comments, sharing your experience during your stay with your amazingly wonderful feedback, and for positively rating us.My team and I are happy to learn that you had a great experience, and that our friendly staff all assisted in accommodating your stay by ensuring that you had a positively memorable experience.Treating our guests with style is on top of our priorities.Your comments and evaluation are highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. We will make sure that it is shared with our team and throughout the hotel.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

2/10 Terrible

MAJED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very noisy
Staying in the hotel is very noisy due to long hours of maintenance work in the rooms which is protecting my room
Stayed 1 night in Jan 2023
Response from Ben Wozny - General Manager on 25 Jan 2023
Dear Mr. Majed, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your feedback, your ratings, and for choosing to stay with us.My team and I here are hoping that our friendly staff somehow assisted in making your stay a pleasant one.Please accept my sincere apology for the inconvenience occurred during your stay due to some noise from maintenance we had undergoing. Rest assure your comments are highly appreciated. It will be shared with the concerned department. This will help us improve our services and facilities. Our purpose is to serve our guests ensuring their stay is in a safe and healthy environment, with a lovely atmosphere.Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is great. The facilities are good and the staff are polite. My stay was comfortable and safe.
Response from Ben Wozny - General Manager on 5 Jan 2023
Dear Mr. Julius, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your wonderful feedback and for your positive rating. It was a great pleasure to welcome you at our hotel during your visit to Amman.My team and I here at Grand Hyatt Amman, are pleased to treat our guest the way they ought to be treated, and are happy to learn that you had a lovely experience with us, and that our devoted, friendly staff all assisted in making your stay a positively memorable one. It gives us great pleasure to treat our guests with style.Your valuable and sincere comments are great assets; are highly appreciated and will be shared with the rest of the staff.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

10/10 Excellent

Fadi

10/10 Excellent

Rony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extra friendly and cooperative
Response from Ben Wozny - General Manager on 2 Jan 2023
Dear Mr. Rony, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your wonderful feedback and for your positive rating. It was a great pleasure to welcome you at our hotel during your visit to Amman.My team and I here at Grand Hyatt Amman, are pleased to treat our guest the way they ought to be treated, and are happy to learn that you had a lovely experience with us, and that our devoted, friendly staff all assisted in making your stay a positively memorable one. It gives us great pleasure to treat our guests with style.Your valuable and sincere comments are great assets; are highly appreciated and will be shared with the rest of the staff.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

10/10 Excellent

Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff members and fantastic breakfast!
Response from Ben Wozny - General Manager on 2 Jan 2023
Dear Mr. Yu, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your wonderful feedback and for your positive rating. It was a great pleasure to welcome you at our hotel during your visit to Amman.My team and I here at Grand Hyatt Amman, are pleased to treat our guest the way they ought to be treated, and are happy to learn that you had a lovely experience with us, and that our devoted, friendly staff all assisted in making your stay a positively memorable one. It gives us great pleasure to treat our guests with style.Your valuable and sincere comments are great assets; are highly appreciated and will be shared with the rest of the staff.Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home.Sincerely,Ben WoznyGeneral Manager

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.

8/10 Good

Salah

Stayed 1 night in Dec 2022
Response from Ben Wozny - General Manager on 15 Dec 2022
Dear Mr. Salah, Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your positive rating, and for choosing to stay with us.My team and I are happy to learn that you have enjoyed your stay with us, and that our friendly staff assisted in making it a positively memorable one. Looking forward to welcoming you back to Grand Hyatt Amman, where it is your home away from home.Best Regards,Ben WoznyGeneral Manager

10/10 Excellent

Rizwan, Lynnwood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with attentive staff and excellent spa. Only problem was Hotel did not collect me from the airport when I arrived in Amman and I had to purchase an Uber.
Stayed 1 night in Nov 2022
Response from Ben Wozny - General Manager on 27 Nov 2022
Dear Mr. Rizwan,Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your genuine feedback, your rating, and for choosing to stay with us.My team and I here are hoping that you have enjoyed your stay, and that our friendly staff somehow assisted in making your stay a memorable one.Please accept my sincere apology for any inconvenience that happened, and rest assure more development will take place, in order to improve our services.Your comments are highly appreciated and will be shared with the rest of the team.Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

8/10 Good

Alia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022