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Reviews of Holiday Inn Express & Suites Napa American Canyon, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Napa American Canyon, an IHG Hotel
5001 Main Street, American Canyon, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Convenient location to Napa Valley
Stayed 1 night in Apr 2024

6/10 Okay

Erin

Liked: Staff & service
We stayed 2 nights for wine tasting in Napa and it was suitable but nothing special. It’s a bit old and dingey. The staff was friendly and it’s in a nice and quiet area.
Stayed 2 nights in Apr 2024

8/10 Good

ARTURO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and many things to do close by
Stayed 2 nights in Apr 2024
Response from Bianca on 30 Apr 2024
Thank you for your feedback, we look forward to the opportunity to host your next stay in Napa Valley in the near future!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The almost the entire staff was excellent; very friendly and hospitable. The blonde morning hostess didn’t attempt to be friendly, but maybe that’s too critical. All of the others on staff were great and she didn’t fit in for some reason. The breakfast was good for complimentary food. I will stay here again when visiting Napa Valley.
Stayed 3 nights in Apr 2024
Response from Bianca on 30 Apr 2024
We appreciate the feedback of your stay. We always stive to provide excellent service and will continue to ensure staff engagement and hospitality is top tier. We look forward to seeing you again in Napa Valley.

6/10 Okay

Cassandra

Travelled with partner
Nice hotel but limited dining with no restaurant on the night we stayed. Had to drive to Crescent City for food.
Stayed 1 night in Apr 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Sushma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lights in the bathroom was not enough light
Stayed 1 night in Apr 2024

10/10 Excellent

Joanna, La Verne

Stayed 4 nights in Mar 2024

6/10 Okay

Michelle, Lincoln

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t get any privacy sneaking away with my cousin
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

María a

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Paul Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs variety in breakfast served. You can't prepare the same breakfast over and over again. But the staff are super friendly and accommodating. I just wish they offer discounts for those staying for more than a week.
Stayed 5 nights in Feb 2024

8/10 Good

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only request would be for there to be water bottles offered in the rooms, complimentary
Stayed 1 night in Feb 2024

10/10 Excellent

rick

Travelled with family, Business traveller
Friendly staff, very clean, better than average breakfast. Parking lot shared with commercial businesses on one side. Side door was locked and could not be opened from outside- minor problem- parts broken were on order. Very nice stay for 8 nights.
Stayed 8 nights in Feb 2024

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Goog
Stayed 2 nights in Feb 2024

10/10 Excellent

Claudia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and bedding. Great breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jan 2024

10/10 Excellent

Kiensang

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free coffee and hot chocolate
Check in was fast, we chose the floor for our room and immediately walked in and went out to the heated pools. There are towels and spare restrooms. In the morning there is a full breakfast with many different items. Worth the stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Reynaldo, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean,
Stayed 5 nights in Dec 2023

2/10 Terrible

Penafrancia

Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The hotel itself was great. Clean and friendly. Great breakfast and comfortable room. But, going outside was a bit scary at times. There were transients living in the bushes that startled me.
Stayed 3 nights in Dec 2023

8/10 Good

Vivian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn was everything we could ask for. They were accommodating and helpful. The inn is in a convenient location near many dining options and stores. They also offered breakfast to help you start the day.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lenila

Stayed 1 night in Dec 2023

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AmericanCanyon IHG
The stay was amazing; I truly loved all momments there , I think there should be an upgrade on the cable network ; feels a bit plan- for a nice property , Perhaps a premium of the network , The bed and Pillows, Blankets are Cooozeeee, Truly 'what I'd consider , and by the way breakfast was Slammin Jamming . "Oh boy" works for me, I look at it like a place of my own- Thanks kindly Jp. Lastly And none the least all The Lovely ladys at front desk were all pleasant and adorable.
Stayed 1 night in Dec 2023

10/10 Excellent

Máximo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien por parte del hotel y el colchón perfecto
Stayed 1 night in Dec 2023

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Stayed 1 night in Dec 2023

8/10 Good

Mario Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows
Everything was great, except that the pillows smelled like they were not changed from the last resident. Or maybe new pillows are needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Krist

Stayed 1 night in Dec 2023

8/10 Good

Grady

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Silke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean and friendly. Nice room bed and pillows
Stayed 1 night in Dec 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would book again for sure
Stayed 1 night in Sep 2023

10/10 Excellent

Mehmet

Stayed 1 night in Nov 2023

8/10 Good

Hillary

Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my family’s second time staying in this hotel and both stays were amazing. The rooms are extremely spacious and clean, we will always stay here when visiting Napa!
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
very nice property
Stayed 2 nights in Nov 2023

10/10 Excellent

SINDY

Liked: Staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the holiday-in-express, the cleaners stayed I have had in a couple of months. The breakfast was also very good and fresh. The staff was also very helpful. I been staying with the Holiday-in hotel chains over 15 years all over the world and I can say it was such a pleasant stay in my own backyard being that this location is in the Bay-Area. CA. Thanks again for the hospitality.
Stayed 2 nights in Nov 2023

10/10 Excellent

Huy

Stayed 1 night in Nov 2023

6/10 Okay

Elizabeth

Stayed 2 nights in Nov 2023

10/10 Excellent

Jason, Rancho Santa Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, room layout and furniture were smartly done and very functional.
Stayed 3 nights in Nov 2023