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Reviews of Holiday Inn Express Hotel & Suites Alva, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Alva, an IHG Hotel
1230 East Oklahoma Blvd, Alva, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 111 out of 223 reviews" "
Rating 8 - Good. 62 out of 223 reviews" "
Rating 6 - Okay. 21 out of 223 reviews" "
Rating 4 - Poor. 16 out of 223 reviews" "
Rating 2 - Terrible. 13 out of 223 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Debra, Lakeville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping service didn’t leave coffee, or replace our empty tissue box. The bed wasn’t straightened up. Actually, we couldn’t tell that housekeeping had been in our room except that our dirty towels were exchanged. Attention to detail was lacking, but the housekeeper left an envelope asking for a tip. Check in and out was fine, with pleasant & efficient service. Other than the disappointing service from housekeeping, the property was more than adequate for a weekend stay to attend our niece’s wedding.
Stayed 2 nights in May 2024

6/10 Okay

Melissa

Disliked: Cleanliness, amenities
Room was not completely clean and I had to wait an hour before I could get in my room.
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in May 2024

2/10 Terrible

Jonathan S

Disliked: Staff & service, property conditions & facilities
Poor service
Stayed 3 nights in Apr 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
What if I don't want to add a review?
Stayed 1 night in Mar 2024

4/10 Poor

Thomas

Stayed 2 nights in Mar 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel! No complaints!
Stayed 1 night in Mar 2024

8/10 Good

nae nae

.
Stayed 1 night in Feb 2024

10/10 Excellent

Teena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Natosha on 19 Feb 2024
We are happy to hear you enjoyed your stay with us and hope to see you again in the future! Thank you for choosing us and have a great day!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool closed
We had booked a two day stay. I had booked there because of pool. After getting there we found out pool was closed. We were able to cancel the second day and went to different motel.
Stayed 1 night in Jan 2024
Response from Natosha on 19 Feb 2024
We are sorry to hear you did not enjoy your experience with us. However, our pool closer is addressed during the process of making a reservation. We are currently renovating our pool and will hopefully have it back up and running in the near future! We hope you provide us with the opportunity to change your mind by choosing to stay with us in the future. We appreciate you taking the time to leave a review!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Short Business Trips
Great hotel and friendly customer service.
Stayed 1 night in Dec 2023
Response from Natosha on 19 Feb 2024
We are happy to hear you enjoyed your stay with us and hope to see you again in the future! Thank you for choosing us and have a great day!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our room and bathroom was very clean. The bed and pillows were comfortable. My son really enjoyed the fresh baked cookies in the evening.
Stayed 2 nights in Dec 2023
Response from Natosha on 19 Feb 2024
We are happy to hear you enjoyed your stay with us and hope to see you again in the future! Thank you for choosing us and have a great day!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
Great rest spot for business.
Stayed 1 night in Dec 2023
Response from Natosha on 19 Feb 2024
We are happy to hear you enjoyed your stay with us and hope to see you again in the future! Thank you for choosing us and have a great day!

2/10 Terrible

Edwin S.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was out
Stayed 1 night in Nov 2023

6/10 Okay

Cody

Travelled with family
Shower drained slow and bed wasnt great.
Our shower drain was very slow on draining. You stood in a couple inches of water while you showered. There was no hot breakfast like the pictures showed. Cereal and muffins was the breakfast. My cell charger outlet by the lamp didnt work very good either. It was finicky.
Stayed 1 night in Nov 2023

2/10 Terrible

Robert, Amarillo

Disliked: Cleanliness, staff & service, property conditions & facilities
Very crowded and noisy. The floor creaks very bad and there was not cereal and bananas out for breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Natosha on 19 Feb 2024
We are happy to hear you enjoyed your stay with us and hope to see you again in the future! Thank you for choosing us and have a great day!

4/10 Poor

Stacie

Travelled with family
Liked: Cleanliness, staff & service
Water main busted in city. Low pressure and no hot water
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Natosha on 19 Feb 2024
We are happy to hear you enjoyed your stay with us and hope to see you again in the future! Thank you for choosing us and have a great day!

8/10 Good

Mystie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. The mattresses needs some work. They are super uncomfortable! And your staff if always nice and friendly but y’all keep charging the wrong credit card!!
Stayed 1 night in Oct 2023
Response from Abbi Hall on 10 Oct 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfy, ac worked good. Did have to move from Rm 200 as tv did not work. Breakfast was well done nice selection area very clean.
Stayed 2 nights in Sep 2023
Response from Abbi Hall on 10 Oct 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice with good staff.. thank you
Stayed 3 nights in Sep 2023
Response from Abbi Hall on 26 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Larissa

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great hotel- would stay here again. 30 minutes from Little Sahara. Multiple other rigs besides ours parked on property, so plenty of room. Clean room, good breakfast, nice staff. Pool was closed while we were there which was a bummer for our kid but not a deal breaker for us.
Stayed 2 nights in Sep 2023
Response from Abbi Hall on 26 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

4/10 Poor

Marla

Travelled with family, Business traveller
It isn’t the property it was the payment.
Stayed 1 night in Sep 2023

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities
AC/ fan unit did not work in our first room but we received quick staff attention & a new room. Bed was decent, room was clean & large. No USB plugs which, this day in age, was surprising. Walls were thin & could hear the neighbors talking & banging around well past midnight. Breakfast included eggs & real bacon. The sausage was questionable. There’s never much a gluten free person can enjoy at hotel breakfasts so this was a nice surprise.
Stayed 1 night in Sep 2023
Response from Abbi Hall on 21 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

8/10 Good

Mystie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel for the small town of Alva. We always stay here for my sons football games. The mattresses could use a little work. They aren’t the most comfortable. The hotel is really clean and the employees are super nice and always ready to help. I give it a 8.5 out of 10. You always need improvements.
Stayed 1 night in Aug 2023
Response from Abbi Hall on 21 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

8/10 Good

Will

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Abbi Hall on 21 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Bradley

Stayed 1 night in Aug 2023
Response from Abbi Hall on 20 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Abbi Hall on 20 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and updated
Stayed 1 night in Aug 2023
Response from Abbi Hall on 20 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Harry

Stayed 1 night in Aug 2023
Response from Abbi Hall on 20 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

8/10 Good

Mujinga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasingly surprised
I wasn’t expecting the room to be as big as it was. It was really nice staying there. Will come back again for sure since my son is a college student at the NWOSU.
Stayed 1 night in Aug 2023
Response from Abbi Hall on 20 Sept 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future! Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Ashley, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay! We first booked at Comfort Inn next door and it was absolutely disgusting. We ended up switching over to Holiday Inn Express and was so happy that we did! We couldn’t asked for anything better!
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express and Suites on 13 Aug 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future!Thank you for choosing Holiday Inn Express Alva!

2/10 Terrible

Jay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel’s hot water was out. Cold showers at night and in am. Staff new about this but didn’t inform us at checkin
Stayed 1 night in Jul 2023

10/10 Excellent

Darlene

Stayed 1 night in Jul 2023
Response from Holiday Inn Express and Suites on 13 Aug 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future!Thank you for choosing Holiday Inn Express Alva!

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
I did not like that our water was cold. They need to turn up the water heater, also the pool was out of service. The sausage gravy was cold and it was just put on the table at 6:00 and I was there at 6:05 to eat
Stayed 1 night in Jun 2023

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great breakfast
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Dear David,Thank you for choosing to stay with us at the Holiday Inn Express & Suites in Alva, OK!We hope you enjoyed staying with us as much as we enjoyed having you! I am glad to hear that you had a positive experience with us, and if there is anything else we can do to go above and beyond, we are all ears. Thank you, we hope to see you again soon!Abbi Hall General Manager Holiday Inn Express & Suites 1230 E Oklahoma Blvd Alva, OK

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Alva
Nice place to stay in Alva. No juice or water for breakfast. Machine broke. They could of had a pitcher of water or go to Wal-mart and buy small water bottles.
Stayed 3 nights in Jun 2023
Response from GM on 26 Jun 2023
Dear Frances,Thank you for choosing to stay with us at the Holiday Inn Express & Suites in Alva, OK!We hope you enjoyed staying with us as much as we enjoyed having you! I am glad to hear that you had a positive experience with us, and if there is anything else we can do to go above and beyond, we are all ears. Thank you, we hope to see you again soon!Abbi Hall General Manager Holiday Inn Express & Suites 1230 E Oklahoma Blvd Alva, OK

10/10 Excellent

Isabel

Stayed 1 night in Jun 2023

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM on 26 Jun 2023
Dear Mike,Thank you for choosing to stay with us at the Holiday Inn Express & Suites in Alva, OK!We hope you enjoyed staying with us as much as we enjoyed having you! I am glad to hear that you had a positive experience with us, and if there is anything else we can do to go above and beyond, we are all ears. Thank you, we hope to see you again soon!Abbi Hall General Manager Holiday Inn Express & Suites 1230 E Oklahoma Blvd Alva, OK

2/10 Terrible

Robert

Business traveller, Travelled with group
The property was great and staff but I had to leave a day early because of family emergency and I would like to get a refund for one night!
Stayed 2 nights in Jun 2023
Response from GM on 26 Jun 2023
Dear Robert,Thank you for choosing the Holiday Inn Express & Suites in Alva, OK.I am very sorry to hear that your experience did not meet your expectations- our goal is to provide friendly faces and excellent stays. We will take your feedback into account as we strive to improve.Thank you. Abbi Hall General Manager Holiday Inn Express & Suites 1230 E Oklahoma Blvd Alva, OK

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff friendly, especially the staff helping with breakfast. Juice and water machine out of order and there were no options to have water.
Stayed 1 night in May 2023
Response from GM on 26 Jun 2023
Dear Michelle,Thank you for choosing to stay with us at the Holiday Inn Express & Suites in Alva, OK!We hope you enjoyed staying with us as much as we enjoyed having you! I am glad to hear that you had a positive experience with us, and if there is anything else we can do to go above and beyond, we are all ears. Thank you, we hope to see you again soon!Abbi Hall General Manager Holiday Inn Express & Suites 1230 E Oklahoma Blvd Alva, OK

10/10 Excellent

Cameron

Stayed 1 night in Apr 2023
Response from Robin Kilmer on 19 May 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future!Thank you for choosing Holiday Inn Express Alva!

4/10 Poor

Sheila

Travelled with partner
Disliked: Amenities, property conditions & facilities
Coffee pot did not work,washing machine broke down,oven in kitchen went down next day,
Stayed 3 nights in Apr 2023

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2023
Response from Robin Kilmer on 21 Apr 2023
We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future!Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personality at check-in. Good property.
Stayed 1 night in Apr 2023
Response from Robin Kilmer on 5 Apr 2023
We appreciate you taking the time to tell us about your experience at Holiday Inn Express Alva!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are very happy to hear that you enjoyed your recent stay with us and hope to see you again in the future!Thank you for choosing Holiday Inn Express Alva!

10/10 Excellent

Deseray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in Rural OK
The front desk staff was amazing 👏 The lovely lady even remembered the state park that my friend and I were going to and asked us how our day went upon our return to the hotel. The breakfast was delicious and the pool was just right for after hike relaxation time.
Stayed 2 nights in Mar 2023
Response from Robin Kilmer GM on 29 Mar 2023
Deseray,We appreciate you taking the time to tell us about your experience at Holiday Inn Express Alva!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are very happy to hear that you enjoyed your recent stay with us and hope to see you again in the future!Thank you for choosing Holiday Inn Express Alva!

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out, clean, good service
Stayed 1 night in Mar 2023
Response from Robin Kilmer GM on 29 Mar 2023
Benjamin,Guest Name,We appreciate you taking the time to tell us about your recent stay with us and are very happy to hear that you enjoyed your experience! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future!Thank you for choosing Holiday Inn Express Alva!