Alton hotels from RM292

"The pictures online doesn’t give a true picture of this property. From the front door to the large rooms to the friendly staff my stay was the BEST. I will definitely be visiting again soon "

"Great hotel and casino. "

"The staff was very friendly and attentive. The breakfast bar food was fresh and the area was clean. "

"Pet friendly "

"First impression was the parking lot; it is rough and very uneven. We arrived at dark and there was one other person waiting to check in at the time, but no one was at the desk. She called the hotel several times with no answer and then someone finally came out to help us. I used a 3rd party site to book. The person said we had to out a card on file for incidentals, it was $100 and just a hold not a charge. We checked out before 6am the next day and left. We literally only slept, didn’t use a bath towel or anything. On Monday morning we were charged $100. We called and said we’d be refunded. By. Wednesday we still didn’t see the refund and were told that the person who charged it was not supporting be doing that (happened to others to) and that he was no longer with them. We finally received the refund on Friday, a week after we checked in. We now know why the hotel across the street was full and this one was not. We won’t be back! "

"this is an ok hotel, but the reason for the low rating is that when I walked into the lobby to check in it was just like I had entered the set of a Cheech and Chong movie. the smell of p*t would knock you down it was so overwhelming. I got a buzz waiting to check in. I could smell it all the way down the hallway and around 2 corners to our room, but fortunately not in the room. I don't know who is running this hotel, but that is just unacceptable."

"No breakfast at this property."

"A/C was great. Staff was very friendly. Breakfast was good."

"The breakfast was well below the level of inexpensive local hotels. Breakfast staff was slow paced and unmotivated. We expected more on this part. TV in room wouldn't turn on. The place was beautiful and we loved the history. Met nice people. "