Alston Vacation Rentals

"The staff are brilliant. The heating hasn’t been on this week rooms are very cold. "

"Room clean and warm with clean towels and very comfortable bed, just needs a coat of paint to brighten it up, staff were excellent and breakfast very good, never had a car so parking not applicable , to be honest I would stay again but they really need the painters in"

"Overall, this stay was disappointing, especially given the price of over £200 per night. The facilities didn’t match expectations. There’s a pool table in the games room, but it isn’t free to use, which feels unreasonable at this price point. There’s also no cash machine on site, and the nearest one is about a 20-minute drive away in Hexham. Despite this, reception and bar staff were unwilling to provide change or offer cashback, which made things unnecessarily inconvenient and disappointing. The rooms are in need of a refurbishment. There were visible scuffs on the furniture, the décor felt dated (particularly the wooden furnishings and artex ceiling), and small details like non-soft-close toilet seats and a broken lamp all added up. These are the kinds of things you would expect to be addressed in a 4-star hotel. There were also issues with the bar. We were told it would be open until late, but on a Saturday night it closed at 9pm. A couple were even asked to leave before they could finish watching the football, which didn’t feel very accommodating. Sleep was difficult due to a flag positioned outside the room window, which flapped loudly in the wind throughout the night. Finally, although the booking stated “pay at the property,” the payment was taken the day before arrival, which wasn’t what we expected. The breakfast was great and so was the room size but overall the experience didn’t justify the cost, and there are several areas that need improvement."

"It's in a remote location which is nice if you want to get away from it all. Good value. The sat navigation took us down a very potholed road but the road on the other side was in better condition so just something to be aware of. Characterful hotel, particularly the foyer. The breakfast was ok, very filling. Service was a bit chaotic with no plates when we arrived so had to wait. Rooms were nice and clean. Staff were welcoming. The games room has seen better days. "

"Just two nights at this perfectly located hotel with mature lovely gardens and country house features. Very convenient for Ullswater lake and walks. The staff were very helpful and attentive. We could not fault the reception, bar and dinning room team, they were great. The room we had was spacious and clean, with decoration and furniture in keeping with an old country house. The breakfasts and evening dinners were well presented and of high quality. Although we are retired, we could see the hotel as an excellent wedding venue. Overall, great value and we appreciated the unique and wonderful setting. "

"Perfect hotel for what we needed, central location, lovely room, pool was nice and warm, good food, staff extremely helpful and deal with requests quickly. We would stay again. "

"Large, airy room. All very clean. Friendly and professional staff. Highlight was the buffet breakfast. "

"We have stayed before and the hotel was excellent but thos trip breakfast took over an hour and in the end we had to leave before the cooked breakfast arrived. Not ideal. "

"Room had no view ( unless you like brick walls ). Breakfast was great. Lots of pubs, shops, takeaways etc nearby. Would return, but as they now charge for parking this is extremely unlikely. "