Shera Inn Hotel

Travelers can find relaxation at the hotel's spa or enjoy the atmosphere of two bars, while free breakfast fuels adventures near the National Museum of Kazakhstan

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Dates

June 2026

July 2026

2 bars/lounges, cocktail bar, lobby lounge - Shera Inn Hotel (Almaty)

Located in Kazakhstan's heart, Shera Inn Hotel offers an upscale experience with free breakfast. Guests enjoy spa treatments or visit two unique bars. Rooms include WiFi, and dry cleaning services refresh clothes after exploring the nearby Presidential Palace and Republic Square.

Good

Popular amenities

Breakfast included
Spa
Parking included
Free Wi-Fi
Restaurant
Air-conditioning

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Similar properties

Parking included
Free Wi-Fi
Restaurant
Air-conditioning

RM535 total

includes taxes & fees

18 Jun - 19 Jun

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for KZT 7840 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

Airport shuttle fee: KZT 6000 per vehicle (one way)
Rollaway bed fee: KZT 7840 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Frequently asked questions

Is Shera Inn Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shera Inn Hotel?

Self-parking is free at this property.

What time is check-in at Shera Inn Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Shera Inn Hotel?

Checkout is at noon.

Does Shera Inn Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 6000 per vehicle applies.

Where is Shera Inn Hotel located?

Located in Medeu District, this spa hotel is within 1 mi (2 km) of National Museum of Kazakhstan and Presidential Palace. Republic Square and Almaty Tower are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

7.8

Good

8.2

Cleanliness

7.8

Location

7.8

Staff & service

7.6

Property conditions & facilities

Verified

8/10 Good

Verified traveller

31 May 2023

Liked: Cleanliness, staff & service, room comfort

The location was very convenient, the condition not the best and a bit old already. The breakfast was a good value for the money.

Stayed 2 nights in May 2023

Verified

10/10 Excellent

Edward

6 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 2 nights in Feb 2023

Verified

2/10 Terrible

Rubina

22 Dec 2023

Disliked: Cleanliness, staff & service

Unhelpful staff Breakfast was very mediocre coffee machine was dispensing cold coffee and the staff had no idea how to increase the temperature the room was too hot with no temperature control no coffee or tea in the room . Even 3 star hotels have a little tea service with a kettle

Stayed 1 night in Dec 2023

Verified

6/10 Okay

Nurlan

22 Dec 2023

Liked: Cleanliness, staff & service

Horrible air conditioning, temperature in my room room was 28С

Stayed 2 nights in Dec 2023

Verified

6/10 Okay

Vasily

21 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could be better

The hotel is good. The lobby is elegant. The room is also ok. The bathroom had a bad smell. And the shower gel and shampoo surprised me with their jelly-like consistency. It was not convenient for me to shake it out from a jar. Breakfast variety is good. But the restaurant was quite stuffy. Surprised that the bar is closed in the evening. The spa was also disappointing. The sunbeds are not very comfortable, the sauna is scalding. The good is pool, nice and big.

Stayed 1 night in Apr 2023

Verified

4/10 Poor

Abhijit

23 Apr 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Need to really work on their service skills.

The hotel service was not at all upto the mark. Staff at reception needs to work on their English language. Before coming to the hotel we checked with them for early checkin and checkout. The staff confirmed there won’t be any additional charges for the same, however, on the last day they did everything to make it tough on us. We decided to extend the stay by one day and were told certain amount to be paid on the second day of the stay and it was paid. Upon coming back from tour in late evening we were told you need to pay extra because staff made some mistake and told us wrong tariff for the extra night in addition to early check in charges. Ayat got involved on last day (good in English) and helped us to resolve the finances and came up with in between amount. But the drama from staff that their salaries will be cut, they will need to pay for error, plus weak communication skills was a disaster. Even after agreeing it was their mistake they threatened us to be thrown out of hotel (at 11 pm after our tour) if not paid was too much to take in. We got a decent room with an excellent view, but sink was getting clogged, tap in shower area were not working forcing to take shower in bath tub. Jet spray wasn’t working. Rooms were not cleaned till asked to be done. Breakfast options were very limited esp for Vegetarians, too much meat in early morning. Overall would never advise to stay at this hotel when you have other better options.

Stayed 2 nights in Apr 2023

Verified