Skip to main content

DoubleTree by Hilton Almaty

4.0 star property
Modern luxury meets tranquility at this Almaly District retreat where travelers can enjoy indoor pools, spa treatments, and diverse dining options

Choose dates to view prices

DoubleTree by Hilton Almaty provides a peaceful escape in central Almaly District. Guests can book massage treatments at the onsite spa, dine at either of two restaurants, or stop by the cafe for a coffee break after swimming in the indoor pool.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About this property

DoubleTree by Hilton Almaty

  • Upscale hotel located in Almaly District
  • Consider a stay at DoubleTree by Hilton Almaty and take advantage of a terrace, a coffee shop/cafe and a hair salon. Treat yourself to a body wrap, a massage or a facial at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also enjoy perks such as:
    • An indoor pool and a children's pool
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a lift
    • Wedding services, multilingual staff and a 24-hour front desk
  • Room features
  • All 112 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with baths or showers and free toiletries
    • 42-inch LCD TVs with cable channels
    • Coffee/tea makers, daily housekeeping and desks

Similar properties

Restaurant
Ibis Almaty Jetisu
Almaly District
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.2 out of 10, Wonderful, 126 reviews
The price is RM456
RM530 total
includes taxes & fees
14 Jun - 15 Jun
Ibis Almaty Jetisu
Compare similar properties

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately KZT 15000 for adults and from KZT 7000 for children
  • Airport shuttle fee: KZT 17000 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Frequently asked questions

Does DoubleTree by Hilton Almaty have a pool?

Yes, this property has an indoor pool and a children's pool.

Is DoubleTree by Hilton Almaty pet-friendly?

No, only service animals are welcome at the property.

How much is parking at DoubleTree by Hilton Almaty?

Self-parking is free at this property.

What time is check-in at DoubleTree by Hilton Almaty?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM.

What time is check-out at DoubleTree by Hilton Almaty?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does DoubleTree by Hilton Almaty provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 17000 per vehicle applies.

Where is DoubleTree by Hilton Almaty located?

Located in Almaly District, this spa hotel is within 3 miles (5 km) of Republican German Drama Theatre, Casino Zodiak and Auezov Kazakh Drama Theatre. Fantasy World Almaty and St Nicholas Cathedral are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

8.2

Very good

9.0

Cleanliness

10

Location

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 22 out of 45 reviews
Rating 8 - Good. 10 out of 45 reviews
Rating 6 - Okay. 9 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 1 out of 45 reviews

Reviews

Verified

6/10 Okay

Manisha

Liked: Cleanliness, staff & service
Disliked: Amenities
A comfortable enough stay for those not spending a lot of time in the hotel and don’t have special needs. Staff were friendly and helpful and rooms are a good size with a modern bathroom. Two issues that unfortunately will mean I would not book again - the wifi will not hold up for business calls and the vegetarian options are very limited compared to other hotels I have stayed in in Almaty. If neither is important to you than this is a decent hotel pick!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

MARCELLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have really enjoyed the roof restaurant and the gym 💪
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff. Great spa!
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Gym and Location

Good hotel in rhe middle of the city, has parking and the Best Hotel Gym i have ever seen. In fact one of the Best Gyms in general. If you are a fitness enthusiasts, this is the Hotel for you.
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

AdrienneK

Liked: Cleanliness
We were advised this property had only opened 2 weeks prior to our arrival (late July 2019). We had specifically selected this hotel for the Hilton reputation and swimming pool facilities. Both let us down. 1) The pool was not finished (even though advertised with pictures). I was told notice online was provided but this was not the case nor were I advised as part of my booking confirmation. 2) The service and amenities was like staying at "Faulty Towers". Getting ice delivered was always delayed and required constant follow up with the customer care line. The wifi continued to drop out, to a point it no longer worked. The iron was not able to be plugged in to operate (a replacement iron was needed, that also took some time to arrange). There was no power point available in the bathroom to use the hair-dryer. The shower took time for the hot water to come through and then constantly dripped after the facet had been turned off. The person in the lobby was so un-welcoming making us feel uncomfortable each time we passed through. And the concierge was to busy to provide any help. We were provided with a room upgrade after I expressed my disappointment with the swimming pool and asked if anything that could be done to improve our situation, though the upgraded room just brought more disappointment, Such a shame as we were so looking forward to returning to the Hilton chain of hotels again.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Nikita

Liked: Staff & service, amenities
Overall our staying was good, however since it was beginning of the April and central heating was already off, it was very cold in bathroom.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are dark. Even when we had big room in soace was only small windows
Stayed 1 night in Feb 2022
Verified

8/10 Good

Didar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Хороший отель

Хороший отель в историческом центре. Достойный сервис и услуги. Reasonable цены.
Stayed 2 nights in Dec 2021
Verified

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities
فندق جميل والخدمات رائعه لاكن قديم شوي ويحتاج الى مخدات جيده حيث ان المخده تعورلك راسك nice hotel but the pillow is bad when u wake up your head in pain
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice and clean.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2021
Verified

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный отель недалеко от центра

Отличный отель. Ресторан на крыше - хорош! Бармен старался выполнить любую просьбу и мы даже придумали новый коктейль :-) Рекомендую!
Stayed 5 nights in Aug 2021
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic service from the team at Almaty Hilton DoubleTree. My trip was unexpectedly lengthened from 4 days to 21 and the hotel was accommodating with all my needs. Great food also.
Stayed 4 nights in Aug 2021
Verified

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel
Stayed 4 nights in Jun 2021
Verified

6/10 Okay

Darshak

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel looks great at first glance. I visited for one night with my son. Unfortunately the visit wasn’t great overall and from other experiences I can confirm the food is not very good at all. Upon arrisecurity guard
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Moving to Almaty soon, so we were there to visit. Great location, nice employees, very clean. They brought an actual crib for my baby. I wish there had been a mini bar, softer mattress, and bath tub. We had ac issues and they eventually fixed it.
Stayed 3 nights in May 2021
Verified

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay in Almaty

Hotel was chosen for an transit overnight stay and though it was a 30 minute drive from the airport, we found the hotel very relaxing. This included the bed which is for me one of the prime requirements when traveling and wanting a good nights sleep.
Stayed 1 night in May 2021
Verified

6/10 Okay

MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but could improve easily

Even if the hotel looks new, the bath is already quite used (room 711). TV was with weak reception (satellite?). At the check-in they wanted me to pay for the stay while I prepaid via hotel.com. Breakfast, staff and fitness center amazing.
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smiley staff; central location Great terrace view General manager Fevzi and his team are doing a great job there👍
Stayed 4 nights in Jan 2021
Verified

6/10 Okay

Hüseyin

Disliked: Staff & service, property conditions & facilities
ÜCRET HOTELİN KALİTE VE HİZMETİNE GÖRE PAHALI
Stayed 4 nights in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

시내 중심의 아주 좋은 호텔

시내 한복판에 위치하나 아주 조용한 신축 호텔. 침실 뿐만 아니라 수영장, 사우나, 헬스장 등 시설 우수. 매우 추천
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
호텔이 크지는않지만 수영장 헬스장 등 편의시설 완비 가성비대비 좋아요
Stayed 27 nights in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

대부분 매우 만족!

위치와 분위기, 룸컨디션은 매우 좋음. 깔끔하고 조용함. 조식은 생각보다 다양하지 않음...
Stayed 9 nights in Aug 2020
Verified

10/10 Excellent

byungkyw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치좋고 깨끗한 호텔

깨끗하고 위치가 아주 좋습니다. 직원도 친절하고 좋았습니다.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Suhaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025