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"Very nice room and an excellent breakfast. Room was a nice size after switching from the double room to the junior suite I had reserved. There was push back to my move request but I showed my Expedia reservation and they honored the request for the move. The hotel was fully booked. After the initial room change discussion, the service was very good and they apologized for the problem & wanted to make sure we were happy. They handled reservations for us well to a concert at the palace. I would definitely stay there again. "

"Great hotel! We found the unit to be very clean and cozy, and the bed was fantastic. The included breakfast was also great!"

"If you are taking the ferry to Hallstatt, you get off the boat right in front of the hotel, very convenient. Hallstatt is not very big, but the hotel is pretty much in the middle of the town. The staff at the hotel is fantastic. The front desk staff has been super friendly and helpful and goes out of the way to help guests. We booked a superior double room with lake view, and from tips online i read that the same room type can be very different. Apparently you want to request the room at House Kainz and make sure the balcony can fit a table and chairs. It was nice to have a drink on the balcony looking at the lake. The only downside was that the restaurant wasn't that great. My husband was asked to changed out of his shorts before we can enter, which was annoying. I understand dress code but tbh, the restaurant isn't even that fancy. We have gone to fancier restaurants and they are fine with us wearing shorts, especially if we are tourists on vacation. The food was decent. There is not a lot of restaurant choices in town though, esp on a Monday, so make sure you make reservations if there are other restaurants you'd like to go to"

"Very nice hotel. Comfortable, clean, quiet and very good breakfast and dinner buffet."

"Location is close to train station, walking distance to Mirabell Gardens and Old Town Wifi - excellent, in room Facilities/room - comfortable room, but tea/coffee making only on request. Room had a fridge, but it didn't work, so asked reception to investigate - no action was taken and no follow up given. Food - Bar upstairs has snacks, but no restaurant on site. Lots of options nearby for takeaway, and restaurants close by. Breakfast is 23 euro each. Overall - recommended"

"Great location and staff"

"Great 4 nights stay. Awesome breakfast every morning. Clean rooms and friendly staff. Thank you!"

"Beautiful hotel. Small clean and well maintained. Great location opposite mirabella Gardens. Can step outside to access all famous sites. Great bed and bathroom. "

"we found the staff very helpful and nice. The hotel over all was nice and clean, only complaint I had was our room safe was broken"