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Reviews of San Mateo Inn

2.5 out of 5
San Mateo Inn
2424 San Mateo Blvd Ne, Albuquerque, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 834 out of 1737 reviews" "
Rating 8 - Good. 509 out of 1737 reviews" "
Rating 6 - Okay. 202 out of 1737 reviews" "
Rating 4 - Poor. 96 out of 1737 reviews" "
Rating 2 - Terrible. 96 out of 1737 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to the freeways and restaurants .
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but clean and well maintained!
Stayed 1 night in Jan 2024

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying here. Very clean room. No complaints here
Stayed 1 night in Apr 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities
This property is now closed for renovation and will remain so for 6-12 months I was told. Other than that, the property is somewhat difficult to get in to. The people there were very friendly and helpful, and my one night stay was completely fine.
Stayed 1 night in Apr 2024

4/10 Poor

Steven

Travelled with family
Our air conditioner and heat did not work. Told the front desk was not fix. Then started to get charges on my card from hotel. Over $100
Stayed 2 nights in Apr 2024

8/10 Good

Scott

Travelled with partner
Liked: Staff & service
An Okay place, but the building and the room itself was only a 6/10 at best . It was the staff and the cleanliness that shone.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sheila A

Business traveller
No hot water
Stayed 4 nights in Apr 2024

10/10 Excellent

iran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness
Fine place to stay. I’ve stayed here twice now and it’s not the Ritz but no bed bugs and reasonably priced. We had to wait about 15 minutes both times we needed the front desk because the attendant was on break. Close to the NM Expo though and good location.
Stayed 4 nights in Apr 2024

2/10 Terrible

Jeff

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Very clean and maintained property. The rating is because of the man that checked me in. That’s all I’m saying
Stayed 3 nights in Apr 2024

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was clean and the location was great. The staff were not that friendly but it was OK. the room was OK but the bathroom was very small and really needed renovations. We had to ask for shampoo and soap from the beginning which was strange.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, but the property needs some maintenance upgrades. Room key would not work every evening when I came back to my room. Upon checking in, another guest experienced a similar issue. The worst part, however, was the lack of hot water in the location where I was staying. The staff explained that my room was furthest from the hot water heater and that I just needed to let it run for a “few minutes” to warm up. It took over 20 minutes for the water to turn hot.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place when I'm staying in Albuquerque. The staff is always friendly, the room is nice and comfortable, and it's comes at a great price!
Stayed 1 night in Apr 2024

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Hailey!

8/10 Good

Fred

Very nice for the price!
Stayed 1 night in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Fred!

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Man at front desk is very unprofessional and rude.
Stayed 6 nights in Apr 2024
Response from Yurissa on 25 Apr 2024
We're sorry you experienced unprofessional customer service Jeff, we hope you can give us another opportunity and we will share this with all our staff so they can understand how a bad customer service affects our reviews.

8/10 Good

Arielle

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
The rooms made you feel homey for us and check out was amazing, but checking out with the staff was terrible. I had to leave work early in the morning, but when the staffed called to ask if I was extending my staff. I apologized that I didn’t communicate that I wasn’t able to check out in person, but my guest was out right at 11am. Once I let them know, she said she would check. 15 mins had past and I haven’t heard back from the front desk. I called and she said she still hadn’t checked even though told me she would. The whole experience of talking with the front desk was unprofessional for me.
Stayed 2 nights in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Arielle, we do apologize for the miscommunication. We understand during check out time it really gets busy in the lobby and new arrivals trying to check in early. We will make sure our staff knows communication is very important.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the facility is a little dated – slightly worn rugs, etc – but still very nice and a very good price for the quality. You even get a couple chocolate truffles on your pillow!
Stayed 1 night in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Thomas! We will look into the worn rugs to exchange them with new ones. We're happy you like the chocolates!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Alyssa!

8/10 Good

Donald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No blow dryer
Stayed 1 night in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Donald, we sent maintenance to put a new hair dryer. Safe travels!

10/10 Excellent

Virgil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small spot
Stayed 1 night in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Virgil!

10/10 Excellent

Bo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and kept up. The room was veey clean. Juat wish more plugs where available especially around the bed
Stayed 3 nights in Apr 2024

4/10 Poor

Dave

Stayed 1 night in Apr 2024

10/10 Excellent

Lashica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Lashica!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Brandi!

8/10 Good

Peggy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was.very clean the front desk was nice and very gelpful
Stayed 1 night in Apr 2024
Response from Owner on 8 Apr 2024
Thank you for mentioning our staff. We're truly grateful for your stay.

8/10 Good

Vicente

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable affordable hotel , a bit noisy from streets near the hotel and also not in the best neighborhood but other than that it the room was comfy and clean .
Stayed 1 night in Apr 2024
Response from Owner on 8 Apr 2024
Thank you for being so positive! We appreciate your stay,

8/10 Good

Norma, Pembroke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owner on 8 Apr 2024
Thank you for staying!

8/10 Good

Richard

Liked: Cleanliness, staff & service
Lotta construction around the building going on
Stayed 1 night in Apr 2024
Response from San Mateo Team on 8 Apr 2024
Thank you for staying.

10/10 Excellent

Heidi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and accommodated a last minute reservation with dogs. The room was very clean and the bathroom was huge. I highly recommend staying there.
Stayed 1 night in Apr 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Heidi! We're glad you enjoyed your stay with us. Come visit us again!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night on our road trip. Room was clean and comfortable. There’s a Denny’s next door which is convenient.
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Heather, we are happy you enjoyed your stay and our rooms met your expectations!

2/10 Terrible

Beth

Disliked: Cleanliness, property conditions & facilities
I didn’t even stay here. It’s in a very dangerous area. Even their parking has barbed wire around it! Terrifying! I had to pay for it because it was non refundable 😩
Stayed 1 night in Apr 2024
Response from Yurissa on 9 Apr 2024
You didn't give us the opportunity, we have 3 benchmarks which are: Safety, Friendliness and Cleanliness. Our staff ensures to do their rounds to make sure everything is ok with the property.

2/10 Terrible

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities
PERSON ON FRONT DESK WAS VERY UNPROFECIONAL PLACE LOOK DIRTY DID STAY AT THAT HOTEL
Stayed 2 nights in Mar 2024
Response from Yurissa on 9 Apr 2024
We do apologize for the unprofessional customer service you encounter Luis. Our rooms are clean our front desk check the rooms thoroughly to make sure rooms are good to go. We hope you can give us another opportunity Luis, safe travels!

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Fixtures were very loose. Didn’t want to move the shower head because I thought it was going to come out of the wall. Toilet moves every time we sat on it.
Stayed 2 nights in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Nicole, and for providing feedback we sent our maintenance to fix these details right away!

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Breanna!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Motel, rooms had been renovated and look fresh and clean. Since it's been an older property, you can hear the people upstairs walking around. Couldn't find the ice machine.
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Peter; safe travels!

6/10 Okay

Linda

Travelled with partner
Disliked: Staff & service
we are an elderly couple and had to drag our suitcases up two flights of stairs to the room. Looks are deceiving the front of the building is beautiful but when you go around the side it is an older motel type.
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Linda, we apologize for not being able to accommodate you to a ground floor. We appreciate your feedback, safe travels!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Doug!

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great customer service.
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Karl, glad to know our staff are providing great customer service!

10/10 Excellent

Judy

Travelled with family
Everything was clean and ready for checking in. Michael checked me in and was very helpful and courteous. Looks like rooms were updated recently. Parking was in a secure area. Beds were very comfortable. Checking out was simple.
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Judy, we truly appreciate your feedback. Will be sharing this with Michael glad to hear he provided great customer service. Safe travels!

10/10 Excellent

Nicole

Very nice place to stay.
Stayed 1 night in Mar 2024
Response from Yurissa on 9 Apr 2024
Thank you for staying with us Nicole!

10/10 Excellent

Harmeet

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly all around. Lots of great food near by. It has a small area for pets. All in all, i would definitely stay there again.
Stayed 1 night in Mar 2024
Response from lolita on 24 Mar 2024
thank you for staying with us harmeet. we look forward to hosting you again

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Yurissa on 25 Apr 2024
Thank you for staying with us Carlos!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay and had a good nights rest. Thank you
Stayed 1 night in Mar 2024
Response from lolita on 25 Mar 2024
so happy you slept well. we do have super comfy mattresses and pillows.

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for the buck, for a one night stopover. Staff was excellent!! The remodel of the rooms was nice. The bathroom showed its age. While the sheets seemed clean, One pillow case had some washed in old stains and a few small holes in the sheets.. but that didn’t affect us much as far as overall quality of the stay. I’d stay again if I am rolling through ABQ.
Stayed 1 night in Mar 2024
Response from lolita on 25 Mar 2024
thank you for your review kirsten safe travels

8/10 Good

Kevin

Liked: Staff & service
Was ok for one night
Stayed 1 night in Mar 2024
Response from lolita on 25 Mar 2024
thank you for staying with us kevin

4/10 Poor

Richard

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Had to run the water for 10 minutes for it to get hot. Very loud traffic all around the area. Hole in carpet next to door. Shower head leaking.
Stayed 1 night in Mar 2024
Response from San Mateo Team on 8 Apr 2024
We're grateful for your stay.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from lolita on 25 Mar 2024
safe travels kathy thank you for your review

10/10 Excellent

brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff and clean room.
Stayed 1 night in Mar 2024
Response from lolita on 25 Mar 2024
thank you for staying brett

10/10 Excellent

Rhalynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better parking around construction
Stayed 1 night in Mar 2024
Response from lolita on 25 Mar 2024
thank you for staying with us