Exterior
Check availability

Reviews of Holiday Inn Express & Suites Albuquerque Historic Old Town, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Albuquerque Historic Old Town, an IHG Hotel
2300 12th St Nw, Albuquerque, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elvira, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, excelente service and great hubication
Stayed 2 nights in Apr 2024
Response from Rose on 29 Apr 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay as we celebrated at Old Historic Downtown Albuquerque. Staff was super friendly and very helpful.
Stayed 2 nights in Apr 2024
Response from Rose on 26 Apr 2024
We are happy that you had a wonderful experience while staying with us. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excellent

Ruby R

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking, close to dining options, very clean.
Stayed 1 night in Apr 2024
Response from Rose on 10 Apr 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Good

Bernie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safety
Stayed 1 night in Mar 2024
Response from Rose on 10 Apr 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

4/10 Poor

Starlet

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our stay could have been so much better, we booked the property based on it had nice indoor pool because we have 2 children, but the pool was green, cloudy & so strong with chemicals the boys couldn’t get in. Then we were give a handicap room that we didn’t ask for and the shower was the worst I’ve ever been in. The shower head wouldn’t stay hung up, the water had 2 temps burn you or freezing & we had no shower curtain. Otherwise staff was very friendly, great breakfast bar, comfortable beds and it was quiet.
Stayed 1 night in Mar 2024
Response from Rose on 27 Mar 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
I liked that I saw security around the property. I didn't like that there were a few homeless nearby and other transients.
Stayed 2 nights in Mar 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great and there was security making sure the cars are safe
Stayed 1 night in Mar 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excellent

Pat

Stayed 1 night in Feb 2024
Response from Rose on 20 Mar 2024
We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excellent

Jacqueline

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean hotel. Next to a beautiful Starbucks was a plus for me.
Stayed 1 night in Feb 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Good

Will

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Security officials were visible to see and patrolling around
Stayed 2 nights in Feb 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast options.
Stayed 1 night in Jan 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price for pets is $50 too much expensive!
Stayed 1 night in Jan 2024
Response from Rose on 20 Mar 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. We take feedback seriously. We do appreciate your business.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right off the highway and easy to get to. The breakfast was great and the staff was very helpful and friendly. The rooms were clean and comfortable The downside is the parking lot and surrounding area were patrolled at night by a security car to make sure the area is safe. We found out later that it is normal for that to occur in Albuquerque as the crime rate is one of the highest in the country. I always felt safe at the property
Stayed 2 nights in Jan 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, the property was very clean, and lastly the breakfast was great with lots of choices!
Stayed 1 night in Jan 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Scary security lapse
The property and room were fine and well-maintained and we had good customer service upon check-in. But...an incident occurred which has led to this low rating. A "guest" entered our room at 10:18 p.m. while we were sleeping in preparation for an early morning departure. You cannot imagine how shocking, scary and upsetting this was. The night clerk never reported this to management. When we reported the incident to the morning clerk, she told us that management would not be in until 10 a.m. We expected a call from management that morning but obviously the morning clerk never notified management. We had to call management later that morning ourselves after checking out. This was an EGREGIOUS lapse in security procedures. No guest should feel unsafe staying in a hotel. A situation like this could lead to a potential shooting and enormous liability issues for your company. During the phone call, the manager was informed of all of this. She apologized and offered to comp our stay. (This credit has not occurred yet). We tried to tell her it wasn't about relieving us of the charge, it was about security...ours and all future guests.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Good coffee & food across parking lot. Friendly staff. Clean rooms. It’s in a busy area, but was very quiet at night.
Stayed 3 nights in Jan 2024

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Travelled with family
Best holiday in so far
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
everything good until Sat am breakfast.....breakfast doors opened 35 min late...crowds of people waiting....we wanted to leave early that day
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice check in process
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property as it is very convenient to the interstate. The staff was super friendly and welcoming.
Stayed 1 night in Dec 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Martha King, Wake Forest

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t ask for more
Very nice. Housekeeping comes daily, breakfast is always ready in the morning and front desk staff are super accommodating.
Stayed 3 nights in Dec 2023

10/10 Excellent

Risa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karl

Stayed 2 nights in Dec 2023

10/10 Excellent

Ligia

Stayed 1 night in Dec 2023

8/10 Good

Kyle

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Erin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible place to stay.
It was terrible. The toilet in our room was plugged. We called and asked that the problem be resolved. A young girl from the Front Desk was sent up to take care of the problem. She couldn’t do anything to resolve the issue. My family was told that we couldn’t be moved to another room, and we could use public restrooms located on different floors. Couldn’t take showers in the morning because we were afraid the toilets might overflow. I asked for a refund but the manager wouldn’t consider it. I guess it’s all about making money and not about making sure customers are satisfied with their stay. I would not recommend staying at this hotel unless you’re ok with running up and down the corridors to get to a restroom.
Stayed 1 night in Nov 2023

10/10 Excellent

Francisco

Stayed 1 night in Dec 2023

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nights stay, quiet and comfortable!
Stayed 1 night in Dec 2023

4/10 Poor

Dale

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Dont get a room facing 12th street
Everything was fine with the exception of having a 1st floor room facing 12th street. Noise and the lack of security between the hotel and street
Stayed 4 nights in Dec 2023

8/10 Good

J Beth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was overall well kept. Rooms were a little smaller than expected and amenities such as mini-fridge and microwave were not very clean. All in all, it worked for an overnight stay. Given my choices in Albuquerque, I'd likely choose another property.
Stayed 1 night in Dec 2023

10/10 Excellent

Franklin

Stayed 1 night in Dec 2023

10/10 Excellent

Brynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful. Stephanie was so sweet and kind. Loved our stay!
Stayed 1 night in Nov 2023

2/10 Terrible

Balde

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long drive from Scottsdale I contacted property to confirm pool is heated the manager stated it is heated… we arrive and take the boys to swim and it’s not heated.. I spoke to the manager she said it’s odd and suggested I take my 8 & 11 year olds out to another sister property in 30 degree temperature to swim this is low and dirty yo get the business I could’ve stayed at another location so my grandkids could’ve went swimming and relaxed from that long drive
Stayed 1 night in Nov 2023

10/10 Excellent

Irvin

Stayed 1 night in Nov 2023

10/10 Excellent

Clare E

Stayed 2 nights in Nov 2023

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to help us in every way. Directions, calling the car rental company for information.
Stayed 3 nights in Nov 2023
Response from Belle Morrow on 27 Nov 2023
Thank you for leaving this review, Fred! Thank you for recognizing our amazing staff, I will pass along your feedback to everyone!

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking and breakfast included
Stayed 1 night in Nov 2023
Response from Belle Morrow on 27 Nov 2023
Alma, thank you so much for choosing to stay with us. We are glad you enjoyed your stay with complimentary breakfast!

10/10 Excellent

michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Belle Morrow on 27 Nov 2023
Thank you so much for being our guest. We are all so very happy to hear you had a wonderful stay and hope you stay with us again soon!

10/10 Excellent

JULIET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast , comfy beds, very friendly staff, walkable to Old Town or local free buses available .
Stayed 5 nights in Nov 2023
Response from Belle Morrow on 27 Nov 2023
Juliet, thank you so much for being our guest. We are all so very happy to hear you had a wonderful stay and hope you stay with us again soon!