Cottages in Albemarle County

"The hotel staff were generally polite and not unpleasant, but the overall service could be improved. At check-in, I was left waiting for several minutes before anyone assisted me, which made the arrival process feel a bit disorganized. With a little more attentiveness and quicker response at the front desk, the guest experience would be much better."

"Great!"

"This trip was so awful it’s going to be a story I’ll tell for many years to come I’m sure I’ll run out of characters if I write the full experience so I’ll hit the highlights - staff from high to low is incredibly rude especially bar staff. The front office is almost nothing but teenagers who couldn’t care less about being there. They hang up on you, transfer you to someone else who also will hang up on you and then when you call back they keep declining the call so you have to come to the lobby. Appliances dont work. Maybe half of the outlets work. Was told by one manager “hopefully it works out for you”. The only helpful person there was the manager Anette, and you could tell even she was having trouble getting through the day. Keys to the unit just up and stopped working. Toilets weren’t flushing. Consistent leak in the shower. Maintenance had to send an electrician, plumber and handyman in the first hour we were there. And the timeshare meeting! It’s fun getting told how crazy you are for not blindly buying into a high pressure time share scam early on your first morning there when you experience what’s above not 12 hours ago when you first got in. I do want to give Anette her flowers though. If not for her actually caring and trying to make things up for us I dont know what I would have done. She upgraded us to one of the units they showed us for the timeshare which were nice, but in that model home from Arrested Development kind of way if you know what I mean"

"The hotel was very clean and the rooms in great condition. Staff were friendly and helpful. The bed was very comfortable and I got a great nights sleep. We come to Charlottesville fairly often and will definitely stay here again."

"Felt comfortable there. Easy access to food, shopping, parking and driving to UVA hospital. "

"Good"

"Great location and parking"

"Rooms were very clean and comfortable. Staff was very informative and helpful."

"Perfect set up to bring our pup"