Ait Faska Spa Hotels

"Even though I am giving this resort a 5-star rating, you must read this carefully—because by American standards, this may not be your cup of tea. The resort itself is nice, but the service can be extremely poor unless you engage management directly—even for basic needs like fresh towels or a TV remote battery. Your experience will depend on your patience and willingness to escalate issues. My recent stay at the Mövenpick Hotel Mansour Eddahbi Marrakech was initially very challenging, but ultimately redeemed by outstanding management. I arrived with a Junior Suite booking and upgraded to a Luxury Suite, but the first room had a broken shower and an undesirable view. The second suite smelled strongly of cigarette smoke despite being non-smoking. After spending much of the evening changing rooms, I returned to a Junior Suite, which unfortunately had no window in the bedroom and poor ventilation since the AC was not operating, making it uncomfortably warm. Housekeeping was highly disappointing. Multiple requests for basic items were repeatedly promised but never delivered, even after follow-ups—far below five-star expectations. What made the difference was management. Mr. Lahcen, the supervisor, was attentive and resolved the situation by providing a significantly better room & quickly addressed the service issues. Thanks to him, my experience was turned around. Without their intervention, this would have been a 1-star stay."

"Everything was perfect "

"Great great hotel for families! Their service was great, good food that you don't need to spend more $ going to a restaurant (unless you'd like to try one), plenty of activities for kids (pool, kids club, night dancing). Close to downtown but not in the middle of all the happenings which we liked specially since we traveled with our 3yr old."

"Fanastic "

"Beautiful property, great staff "

"Room was very clean, beautifully decorated. Staff was very hospitable and looked after is nicely"

"A great experience all around. The Riad itself exceeded my expectations and the Riad hosts were super helpful, welcoming, and spoke very good English. The room was well maintained and serviced like a hotel! It was clean, and spacious. Upon arrival, we were also given tea and refreshments. The hosts were also accommodating to our late check-out request to leave our luggage and relax in the dining area whilst we waited for our private taxi to arrive (which was also organised by the Riad. Highly recommend for anyone’s first time to stay at Riad Andalla Spa. Will happily return when I visit Marrakech again. "

"Loved everything! Food was excellent and such a great choice for all sorts of tastes! Lovely staff at the waterpark and in the restaurant. Not crowded this time of the year so the kids had a lot of fun on slides with no queues at all! Visit to Marakesh Medina is also worth it!"

"Lovely hotel, helpful stafff, Mazing food "