Dear Valued Guest,We are very much delighted to your overall rating 10 out of 10 and thank you very much.Look forward to seeing you again.- The Management -

Dear Valued Guest,We are very much delighted to your overall rating 10 out of 10 and thank you very much.Look forward to seeing you again.- The Management -

Hi gentleman Edrawd,Thanks for your excellent comments about the Insight Resort.We are truly pleased with your comments. Even the senior management makes a huge effort to train the staff to uphold quality and service standards.Thank you.See you again.

Dear Resort guest, Thank you for staying with us at Insight Resort and for sharing your feedback on expedia.com We are delighted to receive very good comments and a good rating of 10 out of 10. Thank you very much for endorsing our resort and we thank you for being a brand ambassador. Thank you and hope to see you again

Dear resort guest, Thank you for staying with us at Insight Resort and for sharing your feedback on Expedia.com We are delighted to receive terrif comments and a good overall rating of 5 out of 5 We will convey this to the resort management to encourage more. Thank you for your inputs about the music and we will surely consider playing Bali Lounge / Bali chill style music as well Thank you for being a super brand ambassador. Thank you and hope to see you again

Dear resort guest, Thank you for staying with us at Insight Resort and for sharing your feedback on Expedia.com We are delighted to receive an overall rating of 8 out of 10. Thank you and hope to see you again

Dear resort Guest, Thank you for staying with us at Insight Resort and for sharing your feedback on Expedia.com We are happy to receive very good comments and to get an overall rating of 08 out of 10. About the concern about signing the disclosure on power cuts, we are sorry to inform you that we are compelled to do that, and we thank you for your understanding. Thank you and hope to see you again

Dear resort guest, Thank you for staying with us at Insight Resort and for sharing your feedback on Expedia.com. We are happy to receive a good rating of 8 out of 10 in spite of a few concerns. We consider you as well evaluated and honest feedback. We will try and correct whatever is possible within the next 03 months. Do accept poor service level at the resort and very inexperienced handling is due to lots of staff leaving the hotel industry due to instability during covid. Not only our resort entire hotel industry is faced with this issue across the world. We are slowly but surely attracting new staff and training them. It will take another 8 months to fully overcome these service issues faced due to the Covid. Thank you for your feedback. Thanking you and hope to see you again.

Thank you, Madam, for your wonderful comments and rewarding us with the full score of 10. Appreciate for being our brand ambassador. Thank you. Madam

Thank you ever so much Sir/Madam for your wonderful comments and rewarding us with a score of 5 out of 5. Look forward to welcoming you again Sir/Madam.

Dear Madam, Thank you so much for your overall rating of 10. We truly appreciate your comments. We look forward to welcome you again during your next visit Madam.

Dear Sir, Many thanks for your wonderful comments. Really appreciate for being a brand ambassador and we look forward to welcoming you again at Insight. Thank you

Dear Sir, Thank you for the wonderful comments and we are happy that you and your family enjoyed your stay at our resort. Also, sir thank you for the wonderful recommendations and we wish to welcome you on our next visit too.

Dear Sir/Madam, Thank you very much for the wonderful comments and the recommendations of the hotel. We await to welcome you on your next visit to Sri Lanka. Once again than you very much sir.

Thank you for the comments about the resort. We await to welcome you on your next visit to Sri Lanka.

Thank you for the comments about the resort. We await to welcome you on your next visit to Sri Lanka.

Thank you for the comments about the resort. We await to welcome you on your next visit to Sri Lanka.

Thank you for the comments about the resort. We await to welcome you on your next visit to Sri Lanka.

Thank you for the comments about the resort. We await to welcome you on your next visit to Sri Lanka.

Thank you for the comments about the resort. We await to welcome you on your next visit to Sri Lanka.

Thank you very much for the wonderful comments about the resort and would take care of the concerns that you had about the person answering the phone. Yes we have some trainee staff, sorry, if you had any issues with these trainees.

Thank you very much for the wonderful comments about the resort. We are extremely happy that you enjoyed your stay and decided to extend your stay. Thank you for letting us know about the reception staff, we would take this up with the resident manager please.

Dear Sir, We are extremely sad to see that you have left us 2 out of 5 ratings. We always want to give our guests the best possible holiday experience. Please do contact us with all the issues you have had and this will help us to improve our service and standard. Thanks.

Yes sir/madam, we had a group of 30 pax on that night, and they went out for dinner and returned to the hotel around 9.30p.m. Part of the group straight away went to sleep and a few others wanted to remain in the restaurant and enjoy their drinks. Hotel management has said they could be there until 10.30, until the restaurant close, and thereafter it is not possible to remain at the restaurant as it can be a disturbance to the other hotel guests. Then they had requested to play their own music, as it was away from the main building. Buy going with the policy, the duty manager has refused and has not allowed. In the inquiry, it reveals as per the security notes these people have gone to their rooms at around 11.00 p.m., perhaps a few would have been drinking in their rooms, which was not noticeable to us. After the call from the complainant around 3.30 a.m. about the noises on that floor, the night receptionist has gone to the floor and checked. By then there was no noise, perhaps they may have suspected someone from the management coming up to talk, so they were quiet. Thereafter the night receptionist tapped on the door of the main organizer’s room and complaint saying that they have to be quite in the rooms, and he was firm. As you requested the linen replacement has been done and over as this was in the process already. As the occupancy was below ten rooms, May is the lowest booking period. The guests were served an extremely good quality breakfast to the table with assorted bread, preserves and butter, fresh juice, cut fresh fruit platter, platter of cheese with fresh cut tomatoes, choice of eggs, bacon and sausage, hash brown with a cup of baked beans and tea and coffee. For the 4th May 2018 the breakfast was, besides the above, green salads, yogurt, corn flakes with cold milk and pancakes, I an action station with tea and coffee was served.

Thank you sir for your review and sorry for the delayed reply. Yes we had a massive refurbishment plan in order to give best possible holiday experience. However; We are extremely sorry for the issues you had but nonetheless, we are a totally new Insight Resort now. Please check our recent ratings.

Dear Valued Guest,Thank you for sharing your experience with us. We regret to hear that your stay did not meet your expectations. We'd like to clarify that when booking, there is an option to cancel reservations if needed.Your feedback about the noise and inconvenience from the restaurant has been duly noted, and we will address this to ensure a more comfortable experience for our guests in the future. We appreciate your positive remarks, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Thank you.-The Management -

Dear Valued Guest,Thank you so much for giving us a perfect score of 10 out of 10! We are thrilled to know that you had an amazing stay with us and that our staff left a great impression on you.Providing exceptional service and ensuring our guests' satisfaction are our top priorities, so it's immensely rewarding to know that we succeeded in delivering a memorable experience. Your words of appreciation will be shared with our team, who will undoubtedly be encouraged by your feedback. We truly value your support and recommendation, and hope to have the pleasure of welcoming you back in the future for another exceptional stay.Thank you for choosing to stay with us!- The Management -

Dear valued guest,Yes indeed, it was a great pleasure to see you back and truly happy to hear that you have enjoyed your staying at our resort.Thank you very much for being a brand ambassador and we wholeheartedly value your longstanding relationship with us.Thank you once again and look forward to seeing you back in next year.- The Management -

Dear Resort guest, Thank you for staying with us at Insight Resort and for sharing your feedback on expedia.com We are delighted to receive good comments and a good rating of 10 out of 10. Thank you and hope to see you again

Dear resort guest, Thank you for staying with us at Insight Resort and for sharing your feedback on Expedia.com We are pleased to receive your good comments on the location and happy to receive a rating of 8 out of 10. Referring to your comment “Rooms are little tired” perhaps you refer to the room furniture. Yes, we are in the process of correcting this. Sorry, there was a two-year delay, deviating from the plan due to covid. It is likely that by the coming summer we would be refurnishing the rooms section by section. Thanking you and hope to see you again.

Dear Lady/Gentleman, Thank you for taking time to share your thoughts and feedback on expedia.com Appreciate being a good brand ambassador and happy to hear that you enjoyed your stay with us at Insight Resort Ahangama. We are pleased to receive your good comments and a rating of 10 out of 10. I am glad to hear about our good staff as they deserve that recognition. Thank you so much for doing so. The Senior Management certainly pay attention to detail to train and motivate the staff, as we believe key to success is well trained staff in hospitality business. Thank you once again and we wish to see you again at our resort.

Thank you, Madam, for your wonderful comments. Appreciate the score 10 out of 10. We will look into your concern of AC in this particular room as normally our AC machines are in good working order. Thank you again for being our brand ambassador Madam.

Dear Sir/Madam, Thank you so much for your wonderful comments and giving us a score of 10 our of 10, really appreciate it. We thank you for being our brand ambassador Sir/Madam

Dear Sir/Madam, Sorry about the confusion, Yes you have to pay for the third person if he or she is over the regular age.

Dear Sir/Madam, Thank you very much for the wonderful comments of the resort. We are very happy to hear that you have enjoyed your stay at the resort. We await to welcome you on your next visit too.

Dear Madam, Thank you very much for the wonderful comments and being a brand ambassador to the hotel We await to welcome you on your next visit to Sri Lanka. The Management.

Dear Sir/Madam, Thank you very much for the comments and for visiting the resort Sir/Madam. We are sorry we understand the concern about the bird dropping. This menace was sadly hit by the pigeons in the middle of the season. What we are currently doing is cleaning them as much as possible. Without being a nuisance to the guests. However, we have planned a permanent solution but we have to wait for the peak period to be over to start that as there would be some constructional alterations. We are starting this by the 1st of April 2019. Once that is done the pigeons will move away. Sorry we know the issue but we are unable to do anything until the season slows down. Also, about the sun beds sorry about that. We have replaced 50% of them before the season started. The rest we were in the process of doing up one by one and there is a balance of 6 more to be done only. It will be done and over by the end of the week. You have booked two deluxe rooms originally and we have given you Room number 701 and 702, as these rooms are together. But then you have requested for a change for a different room saying in room 701 you did not have a good sea view. Therefore, our team has given you rooms number 803. Regret, you mislead saying that we gave lower category rooms, that’s not fair Sir. Thank you once again Sir/Madam. The Management.

Dear Sir/Madam, Thank you very much for the wonderful comments and being a Brand ambassador to our resort. We also take this opportunity to thank you for the recommendations too. The management and the resort team are anxiously waiting to welcome you on your next visit please.

Thanks for your review and we are sorry about the delayed comeback. Our standard upgrade cost during 2017 was $9 from Budget non sea view to Standard partial sea view. $10 from Standard partial sea view to Superior & $12 from Superior to Deluxe sea view with balcony. I am not sure how the reception made this mistake. Its our fault. Had we got back to you at the time we should have screened it better and managed it well. Sorry! We don't charge Rs 6000 for Ice Cream nor we do charge Rs 5000 for Papaya juice. Totalling to Rs 11000. This is ridiculous. I am sure you would have looked at the menu for pricing prior ordering. We are not challenging you these amounts are highly unrealistic. Now its far too late to look into it. We accept the blame for the delay. Further, our MD was not pleased with the Residential Manager and he was changed in the last year July and since then by enlarge operation is going smoothly with very good comments.

Большое вам спасибо за прекрасный обзор. Мы очень рады, что вы на нашем курорте, и мы с нетерпением ждем вас снова. Еще раз спасибо.

Grazie signore per la tua recensione e scusa per la risposta ritardata. Sì, abbiamo avuto un massiccio piano di ristrutturazione per offrire la migliore esperienza di vacanza possibile. Però; Siamo estremamente dispiaciuti per i problemi che hai avuto ma, tuttavia, ora siamo un nuovo Insight Resort. Si prega di controllare le nostre valutazioni recenti.