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Reviews of Mabrouk Hotel And Suites

4 out of 5
Mabrouk Hotel And Suites
Boulevard du 20 aout, Agadir, Agadir-Ida-Ou Tanane

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 5 out of 27 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

damian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled room day before trip
The hotel cancelled my room the day before my trip. I have not received a refund as they do not answer there phone
Stayed 4 nights in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service
Breakfast has no choice anything extra you need to pay & breakfast room is very uncomfortable no heater & outside door was open to make room so people don’t sit for long time
Stayed 2 nights in Jan 2020

2/10 Terrible

Aosucn54

Disliked: Amenities
Don’t really know how to say this. Who builds a nightclub under a hotel. I asked twice in the early evening about the noise and staff assured me music ends at midnight. I’ve been woken up at 2am and 4.30am by music. What a shame and a sham. It’s a very pretty hotel and great pool vibes both day and night - nighttime lots of locals come for shisha and snacks by the pool, there’s music and stuff like that. But the sound in the ground floor rooms is unacceptable and music was not off at midnight like the staff promised.
Stayed 1 night in Dec 2019

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple holiday
Very clean very welcoming great location A++++
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
It was good. Service around the pool was slow.
Stayed 3 nights in Oct 2019
Response from Responsable commercial et des relations publiques on 22 Oct 2019
Dear Client, What a pleasure to read your opinion! We are happy to know that you had a pleasant stay with us, and that our staff has worked hard to make your stay a special one. Hoping to see you again soon. cordially

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how cozy this hotel was. The location was prime, a 5 min walk to the beach. Their breakfast system was unique!
Stayed 4 nights in Aug 2019
Response from Responsable des relations publiques on 30 Aug 2019
Dear Client, We thank you very much for your comment, and know that you enjoyed your stay at our establishment. And it goes straight to the heart to know that you enjoyed the services as well as the professionalism of our staff. Your satisfaction is our greatest reward. Hoping to see you again. Greetings from the Marbouk Hotel & Suites team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Responsable commercial et des relations publiques on 9 Jul 2019
Dear Client, We thank you very much for your comment, and know that you enjoyed your stay at our establishment. And it goes straight to the heart to know that you enjoyed the services as well as the professionalism of our staff. Your satisfaction is our greatest reward. Hoping to see you again. Greetings from the Marbouk Hotel & Suites team Staf

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t do it.
The staff is very friendly and polite,they deserve to work at a better hotel. The rooms smell bad, two singles bed don’t equal a double bed! The hotel is very loud and you can’t sleep because of the clubs on the property, the WiFi is just terrible . Don’t stay here.
Stayed 6 nights in May 2019
Response from Responsable Commercial on 20 May 2019
Dear Jose, I would like to thank you for the name of the Mabrouk Hotel & Suites team for your kind testimony following your stay at our hotel. We are sorry to hear that you have not had a pleasant stay in our establishment, please inform us, that your comments are communicated to all the heads of services, in order to provide them with an irreproachable quality. We look forward to welcoming you for your next stay very soon, to regain your trust and make your future visit memorable. Thanks again for sharing your experience at Mabrouk Hotel & Suites. Best regard

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very polite and kind to us, attended to our request even though many did not speak fluent English. All attempts were made to make sure we had a good time.Busy hotel at night, vibrant atmosphere and culture. Good place to enjoy hookah.
Stayed 7 nights in Mar 2019
Response from Responsable des relations publiques on 1 Apr 2019
Dear Guest, Thank you very much for your kind review. We are very delighted that you enjoyed your stay at Mabrouk Hotel & Suites as well as the professionalism of our team. On the other hand we are sorry for the technical problems you have encountered. Your comment will be beneficial for the development of our hotel to make your stay better. On behalf of the entire team, thank you again and we hope we will have the pleasure to welcome you back with us soon. Best regards,

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little hotel
Good price, great location, good breakfast
Stayed 1 night in Feb 2019
Response from Responsable relations publiques on 19 Feb 2019
Dear guest, It was a pleasure to read your opinion! We thank you for taking the time to detail the points that made your stay an exceptional experience. We are happy to know that you have had a pleasant stay with us. The whole team thanks you for these nice comment. We hope to have the pleasure of welcoming you back to our hotel. Sincerely

10/10 Excellent

rie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Responsable relations publiques on 21 Feb 2019
Merci d'avoir séjourné dans notre établissement. Espérant vous revoir très prochainement. Equipe Mabrouk Hotel & Suites.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Je deconseille
Sejour catastrophique enormement de bruit au point de me reveiller a 4 h du matin il a fallu appeler la reception pour quil calme les gens dans les etages , faut appeler car 17 h la chambre nest toujours pas faite ,
Stayed 3 nights in Nov 2021

6/10 Okay

YOUSEF

Stayed 2 nights in Nov 2021

10/10 Excellent

Mohamed

Stayed 1 night in Nov 2019

8/10 Good

Max, Essen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
+ modern eingerichtetes Zimmer - an zwei Tagen hatten wir zum Duschen nur kaltes Wasser - zwischen Toilette und Dusche war durchgehend eine Pfütze auf dem Boden
Stayed 5 nights in Oct 2019
Response from Responsable commercial et des relations publiques on 31 Oct 2019
Dear Max, What a pleasure to read your lovely review, we thank you very much for your very good comment and we are very happy to know that you had a perfect stay. Your comment will be beneficial for the development of our hotel to make your stay better. Your satisfaction is our greatest reward. Hoping to see you again soon. Cordially

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top, vriendelijke personeelsleden en heel erg schoon. Voor herhaling vatbaar
Stayed 1 night in Aug 2019
Response from Responsable des relations publiques on 30 Aug 2019
Dear Client, We thank you very much for your comment, and know that you enjoyed your stay at our establishment. And it goes straight to the heart to know that you enjoyed the services as well as the professionalism of our staff. Your satisfaction is our greatest reward. Hoping to see you again. Greetings from the Marbouk Hotel & Suites team.

10/10 Excellent

Devrim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Responsable commercial et des relations publiques on 15 Jul 2019
Dear Client, We thank you very much for your comment, and know that you enjoyed your stay at our establishment. And it goes straight to the heart to know that you enjoyed the services as well as the professionalism of our staff. Your satisfaction is our greatest reward. Hoping to see you again. Greetings from the Marbouk Hotel & Suites team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Responsable commercial et des relations publiques on 9 Jul 2019
Dear Client, We thank you very much for your comment, and know that you enjoyed your stay at our establishment. And it goes straight to the heart to know that you enjoyed the services as well as the professionalism of our staff. Your satisfaction is our greatest reward. Hoping to see you again. Greetings from the Marbouk Hotel & Suites team Staf

8/10 Good

ZAKARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Responsable commercial et des relations publiques on 9 Jul 2019
Dear Zakaria, We thank you very much for your comment, and know that you enjoyed your stay at our establishment. And it goes straight to the heart to know that you enjoyed the services as well as the professionalism of our staff. Your satisfaction is our greatest reward. Hoping to see you again. Greetings from the Marbouk Hotel & Suites team Staf

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 6 nights in Jun 2019
Response from Responsable commercial on 8 Jul 2019
Dear Client, I would like to thank you for the name of the Mabrouk Hotel & Suites team for your kind testimony following your stay at our hotel. We are sorry to hear that you have not had a pleasant stay in our establishment, please inform us, that your comments are communicated to all the heads of services, in order to provide them with an irreproachable quality. We look forward to welcoming you for your next stay very soon, to regain your trust and make your future visit memorable. Thanks again for sharing your experience at Mabrouk Hotel & Suites. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Aufenthalt in Mabrouk Hotel war sehr schön und ich habe mich sehr wohl gefühlt. Wenn man fragen hatte, wurden sie sofort beantwortet. Das Personal ist sehr aufmerksam und berühmt, die wünsche von Gästen zu erfüllen.wir bedanken uns sehr herzlich bei Sara, Mostafa, Ayman, Youssef und all die anderen Mitarbeitern, die unseren Aufenthalt angenehm gestaltet haben. Das Hotel verfügt über viel Sicherheit und badygard, so dass wir als Junge Frauen uns sehr sehr wohl gefühlt haben. Immer wieder gerne kommen wir zurück!
Stayed 4 nights in Jun 2019
Response from Responsable commercial et des relations publiques on 25 Jun 2019
Dear Client, What a pleasure to read your opinion! We thank you for taking the time to detail the points that made your stay a moment of exception. We will thank our teams for their quality work and their professionalism, be assured. It's really heart-warming to see how much our team has contributed to the smooth running of your stay. Hoping to see you again soon. cordially

6/10 Okay

Pierre

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Chambre bruyante parfait pour des gens voulant faire la fête mais absolument déconseiller pour des gens venant travailler
Stayed 3 nights in Jun 2019
Response from Responsable commercial et des relations publiques on 23 Jun 2019
Cher Pierre, je tiens à vous remercier pour le nom de Mabrouk Hotel & Suites pour votre hôtel. Nous sommes désolés d'apprendre que vous avez passé un bon moment dans notre établissement. Veuillez nous informer que vos commentaires doivent être envoyés à tous les chefs de service, afin de leur fournir une qualité irréprochable. Nous sommes impatients de vous accueillir très prochainement pour votre prochain séjour, de votre confiance et de rendre votre avenir mémorable. Merci encore d'avoir partagé votre expérience à Mabrouk Hotel & Suites. Meilleures salutations.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Viel Lärm unter Zimmer Disco Keine Lifte Personal ist ok
Stayed 7 nights in Apr 2019
Response from Responsable Commercial et des relations publiques on 4 May 2019
On behalf of the entire Mabrouk Hotel & Suites team, I would like to thank you for your kind words as a result of your stay at our hotel. We are sorry to hear that you have not had a pleasant stay in our establishment, please be informed dear customer that your feedback is communicated to all service managers, to improve the quality of service and product. We hope to have the pleasure of welcoming you for your next stay very soon, to regain your trust and make your future visit memorable. Thank you again for taking the time to share your experience at Mabrouk Hotel & Suites. Best regards,

6/10 Okay

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mitigé
Hotel moderne, très propre, personnel agréable. En revanche vue de ma chambre très moche donnant sur des murs et un chapiteau lumineux, de p'us il y a une boîte de nuit dans L hôtel et la musique résonne très fort tout les soirs.
Stayed 4 nights in Mar 2019
Response from Responsable des relations publiques on 28 Mar 2019
Cher Gilles, Nous vous remercions pleinement de votre commentaire. Et cela nous va droit au cœur de savoir que vous avez aimé notre établissement ainsi que le professionnalisme de nos personnels. Cependant nous nous excusions des problèmes techniques que vous avez rencontré. Votre commentaire sera bénéfique pour le développement de notre hôtel pour rendre votre séjour meilleur. En espérant vous revoir. Salutations de la part de l'équipe de Mabrouk Hotel & Suites. Cordialement

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bei Ankunft haben die Informationen etwas gefehlt, wir mussten uns alles erfragen (Frühstückszeiten, Nutzung des Pools, parken,...) aber alle sehr zuvorkommend. Das Areal um den Pool herum ist zum abends entspannen, Shisha rauchen und trinken (auch Alkohol) super schön und preisgünstig- im Gegensatz zum restlichen Abendprogramm in Agadir. Das war wirklich hervorragend! Dementsprechend hört man auch Musik/Bass bis nachts nach 3:00, wir empfanden das nicht als störend, sollte aber genannt werden.
Stayed 3 nights in Mar 2019
Response from Responsable des Relations Publiques on 19 Mar 2019
Dear guest, We thank you for this very good comment and we are happy to know that you had a perfect stay. However, your comments are important and they are taken into account to allow us to improve our services and our quality of service. Your compliments will be passed on to all our teams. Your satisfaction is our greatest reward Hoping to see you again soon. Greetings from Mabrouk hotel & suites team. Cordially.

2/10 Terrible

Marco

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Koldt vand og støj om natten ingen Wifi på værelse
Hotellet var rent og havde gode senge. De har et diskotek "Millionæres club" lige ved siden af og en klub i kælderen som larmer hele natten til kl 5:00. Bare rigtig rigtig irriterende. Vi havde kun koldt vand 4 dage om morgenen ud af 7 dage. Der var varmt vand hver eneste eftermiddag - så jeg tror det var en helt bevidst handling fra hotellets side. Wifi fungerede ikke på vores værelse (nummer 312) - vi klagede i 3 dage og gav her efter op da det desværre ikke hjalp. Der var ustabilt wifi i fælles områder - men det var ellers ok. Poolen var beskidt og vi brugte den ikke. Pool området var hyggeligt hvor en masse lokale kommer og hygger med vandpiber hver aften - men ret meget støj i området fra en DJ hele tiden.
Stayed 7 nights in Feb 2019
Response from Responsable relations publiques on 1 Mar 2019
Dear Marco, Thank you for your comment, we are nevertheless very sorry for the noise, we are trying to solve this problem as soon as possible. However, your comments are important and they are taken into account to allow us to improve our services and our quality of service. Greetings from Mabrouk hotel & suites team. Cordially

8/10 Good

fawad

Liked: Cleanliness, property conditions & facilities
Ingen buffet bord til morgenmad, den skulle bestilles hver morgen, ingen menu kort. Ligger i et kedeligt område, men dog gå afstand til det meste.. Ikke egnet for børn, da der er en klub der spiller musik hele natten, meget larm fra musikken og derfor ikke egnet for familie der skal sove tidligt, uanset hvilket værelse du får da der blot er 2 etager.
Stayed 4 nights in Feb 2019
Response from Guest relations manager on 8 Feb 2019
Dear Customer, We Thank you for your comment. We are nevertheless very sorry for the noise, we are trying to solve this problem as soon as possible. However, your comments are important and they are taken into account to allow us to improve our services and our quality of service.Hoping to see you again. Greetings from Mabrouk hotel & suites team. cordially