Good Afternoon Chloe,Thank you for taking the time to complete an online review, I am sorry to hear that you may not have enjoyed your recent stay with us.It is great to hear that you were able to enjoy all of our facilities and explore the awesome nearby hotspots during your visit.I understand that there was an issue with policy regarding the requirement of a physical credit card on arrival. Unfortunately we are required to enforce this procedure as the only way for us to process pre-authorisations (security bonds) is via the insertion of a physical card. The option to tap a card via phone is not available for this type of transaction.That being said I definitely appreciate that is becoming far less common to travel with physical cards and our management team is currently in the process of creating new check-in policies to reflect this fact. I do also apologise if you felt that the staff member did not present in a friendly and welcoming manner. This is never our goal and we should always be striving to work with our guests to create solutions and solve problems. I have spoken with my team to ensure that this is always our top priority.Thank you for all your detailed responses, your feedback is always greatly appreciated. If you have any other comments, suggestions or feedback to help better improve our services from your stay, please feel free to contact myself.

Thank you for your review!

Hi Michelle,Thank you for your review. We appreciate your feedback and understand your frustration during your check in. We value you as our guest and do not want you to feel less appreciated or undervalued by not receiving a surprise upgrade during your stay. Our upgrade process is a random process, and only when available is selected on random. We are unable to offer all our guest's a complimentary upgrade, however hope that in the future should you wish to stay with us again, this opportunity is given to you to assist with a better stay. Thank you for providing us with your comments, we always appreciate your suggestions and comments.

Hi Susan,Thank you for taking the time to complete a review, I'm glad to hear that you enjoyed your recent stay with us! It is great to hear that you enjoyed the apartment and location! We are also very keen for something new and fresh to take the place of the old wharf market building, hopefully it is not too far away!We look forward to seeing you back at Quest Port Adelaide soon!

Thank you Litsa, for your great review!

Thank you Andrew, for your great review!

Thank you for your great review! We look forward to seeing you back at Port Adelaide again soon.

Thank you Desmond for your great review!

Thank you for your great review! We look forward to seeing you back at Port Adelaide soon.

Thank you for your review!

Hi Jamie,Thank you for taking the time to complete an online review, I am glad to hear that you enjoyed your stay with us!I do apologise for any issues with the air conditioning, it sounds like their may have been a maintenance issue as our units definitely work well enough to keep the room at the desired temperature. I have mentioned this to the maintenance manager to ensure that is it fixed.I am glad that you enjoyed our great location and found that all the facilities were up to scratch!We look forward to seeing you back at Port Adelaide soon!

Hi Gennette,Thank you for taking the time to leave a review, I am sorry that you may not have enjoyed your recent stay with us.The design of the apartment is quite standard within the industry and this is the first time I have heard of this issue. Our One Bedroom Apartments all have balconies and are designed to allow the lounge area and bedroom to receive as much natural light as possible with the bathroom accessible though the single hallway in the room. I have forwarded your feedback to our upper management team for their reference.Thank you for all your detailed responses, your feedback is always greatly appreciated. If you have any other comments, suggestions or feedback to help better improve our services from your stay, please feel free to contact myself.

Thank you for your review, please contact myself to discuss any issues you have experienced as I would love to hear your feedback.

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Hi Jennifer, Thank you for your great review! We are pleased to hear you enjoyed our local pub, The British Hotel! We look forward to welcoming you again in the near future.

Thank you Justin for your great review!

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Thank you for your review! It is great to hear that you enjoyed our fantastic location in central Port Adelaide!

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Hi Scott,Thank you for your great review! I am glad you enjoyed your time in Port Adelaide and definitely agree that the Port is looking better everyday with new hotspots and developments popping up all the time!We look forward to hosting you again soon.

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Hi Matthew,We take noise issues very seriously and we always have someone on site after hours who can deal with noisy guests. In the future please notify our team and we will ensure that the issue is resolved however necessary.Thank you for taking the time to leave a review and we look forward to seeing you back at Port Adelaide soon!Kind Regards,Quest Port Adelaide Management

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