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Reviews of Getfam Hotel

5 out of 5
Getfam Hotel
Haile Gebreslassie Street, Addis Ababa

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 92 reviews" "
Rating 8 - Good. 34 out of 92 reviews" "
Rating 6 - Okay. 12 out of 92 reviews" "
Rating 4 - Poor. 5 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Staff & service, property conditions & facilities
This is a good hotel with great staff
Stayed 3 nights in May 2024

10/10 Excellent

Natnael

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel, plainsboro

Stayed 12 nights in Aug 2023
Response from Getfam on 17 Oct 2023
Dear Daniel,At Getfam Hotel our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you.We value your feedback and look forward to welcoming you back soon.Kind regards,

2/10 Terrible

Berhan

Stayed 2 nights in Apr 2023

10/10 Excellent

Nebabie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel management staff was amazing and attentive and took all steps to ensure our stay was pleasant. Excellent customer service.
Stayed 16 nights in Mar 2023
Response from Getfam on 11 Apr 2023
Dear Nebabie,Thank you for choosing to stay at the Getfam Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are very glad to receive your compliments about our staff and your stay. We hope to have the chance to welcome you back at Getfam Hotel in the nearest future.Hospitality Regards,Management

8/10 Good

Prem Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Room/hotel was clean, very courteous staff. Breakfast was amazing. Overall a very good experience.
Stayed 1 night in Mar 2023
Response from Getfam on 23 Mar 2023
Dear Our Value Guest,Greeting from Getfam Hotel!Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to read your overwhelming comments about our staff and your generous scoring is a reflection of a very pleasant stay which we were able to provide you. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Hospitality regards,Management

10/10 Excellent

HABTEMARIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very excellent place to stay at
Response from Getfam on 24 Feb 2023
Dear Our Value Guest,Greeting from Getfam Hotel!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about our hotel Service .We look forward to welcoming you back during your next visit to Addis.Hospitality regards,Management

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about Getfam is amazing!
Classy hotel with super friendly staff who spread good vibes and amazing customer service. The (free!) sauna and jacuzzi are also so relaxing after a long day of work. Highly recommend!
Stayed 2 nights in Dec 2022
Response from Getfam on 24 Feb 2023
Dear Amanda,First and foremost we would like to thank you for choosing Getfam Hotel for your stay. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We hope to have the chance to welcome you back at Getfam Hotel in the nearest future.Hospitality Regards,Management

8/10 Good

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2022
Response from Getfam Hotel & Spa on 11 Feb 2022
Dear Our Value Guest, Greeting from Getfam Hotel! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Hope you well visit us for your next trip to Addis Abeba. Hospitality Regrades, Management

8/10 Good

Zerihun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. The employees are friendly and helpful.
Stayed 2 nights in Feb 2022
Response from Getfam Hotel & Spa on 7 Feb 2022
Dear Our Value Guest, Greeting from Getfam Hotel! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.hope you will visit us for your next trip to addis abeba. Thank you!

6/10 Okay

deffo, portland

Liked: Staff & service
The property is given wrong star. This property is like max 3 star. Place is not clean. Most of things doesn't work including elevator,light and it's in construction currently. Parking is very narrow limited space in a basement and difficult to enter for bigger cars like SUV. Very limited supply of toiletries and you get one towel and old
Stayed 3 nights in Jan 2022
Response from Reservations on 12 Jan 2022
Dear Our Value Guest, Greeting from Getfam Hotel! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. As per our discussion we look forward to accommodate you in our hotel again with improved service. Thank you! Management

10/10 Excellent

Tesfaye

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean and welcoming, I like the staff complete hospitality , great hotel service, the room is very clean I enjoy the mountains view great for business traveling. *****
Stayed 2 nights in Aug 2021
Response from Getfam Hotel & Spa on 27 Aug 2021
Dear Our Value Guest, Greeting from Getfam Hotel! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay of our guest.Hope you will visit us for your next trip to Addis Ababa. Hospitality regards, Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2021

8/10 Good

Clever, Harare

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with evident effort to maintain a good standard...
Stayed 2 nights in Jan 2021

8/10 Good

solomon

Liked: Staff & service, amenities, property conditions & facilities
Even though it's location is in one of Addis Ababa's busy streets, a few meters from most shopping malls and tourist attractions, you will enjoy the serenity once you enter the hotel.Most of the staff are friendly,welcoming and professional.
Stayed 2 nights in Jan 2021

8/10 Good

solomon

Liked: Amenities, property conditions & facilities
Stayed 5 nights in Dec 2020

6/10 Okay

Mama, South Sudan

Business traveller
Liked: Cleanliness, staff & service
It wasn’t bad. There is no access to temperature control of the rooms. There were cracks in the bathroom and the food menu didn’t provide all of the items actually available in the kitchen. However, the staff are very friendly and responsive.
Stayed 1 night in Sep 2020

6/10 Okay

Veronica, Atlanta

Business traveller
From what I saw, the property is just okay. It’s located around a lot construction so when you open windows there’s a lot noise. I didn’t get a chance to visit the hotel as I was self quarantine in my room for 2 days. Improvement are needEd for the food choices and the service staff to listen and deliver as ordered. Each meal I ordered had some thing wrong with and had to to returned which takes about 1 hour.
Stayed 1 night in Aug 2020

6/10 Okay

Abate, Washington, D.C.

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the person who is short dark skin at front desk are mean and he tried to overcharge me and I had to go to a different person because of his service did not like it. also room service and the bar take forever when you order something not a good place to eat when you’re hungry.
Stayed 14 nights in Jun 2020

6/10 Okay

Verified traveller

Business traveller
There was a balcony but no acess to it whats that?
Stayed 2 nights in May 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable room.
I traveled during CoVid 19, which makes the trip diferent than most. Hand sanatizers were placed at higher traffic areas (front counter and resturaunt). Front desk sanatizer was empty every time and resturant was empty by day 2. Open self-serve breakfast even during this time, however very few cases in the country. Phone instructions in room said "dial 9 then number" for local, but turned out must dial 0 and be patched through. Some slight service slips were not bad. Staff was not rude, but less friendly than the first hotel we stayed in. Perhaps a little xenophobic at that stage in the pandemic. Great hot water shower and comfortable beds! Overall pleased with our stay. They changed us the same price on our early check in day as the pre-paid night. That was very helpful.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the staff was very helpful and attentive. The facilities were excellent and well maintained. The food was good also. The location was also ideal.
Stayed 8 nights in Dec 2019

4/10 Poor

BZ, Maryland

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I hesitate to criticize the hotel as the staff is pleasant and helpful. The hotel is very old and not kept up. The showers did not produce hot water, the toilets did not flush properly ( and management was informed), the carpets are worn and smell.The location is on a very busy city street with a very narrow sidewalk and no place to walk. A lot of pollution from the diesel cars/trucks. The pool is beautiful except it is rented out for birthday parties ( 2 while we were a guest which basically closed the pool. The children enjoyed themselves, but there was no space for an adult to swim and all lounge chairs were taken by the parents of the birthday party attendees). There were many non hotel guest adults who swam at the pool as members of the pool/fitness "club". Was not conducive to swim as a guest of the hotel. And I am sad to write this, but the food is horrible. Not fresh not tasty and nothing special. I would never recommend this hotel. Sorry to be so critical, but this hotel should be rated as a 2 star hotel.
Stayed 2 nights in Feb 2020

10/10 Excellent

Anjahli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great spa
Nice hotel with bus from airport. The best part is the spa with pool, jacuzzi, steam room and sauna. Lovely.
Stayed 1 night in Jan 2020
Response from Joe Abdel-Massih - General Manager on 13 Jan 2020
Dear Mr. Anjahli Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to read your comments about the hotel in general, our airport shuttle services and particularly our Spa facilities. Your generous scoring is a reflection of the perfect stay which we were able to provide you. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Sincerely,

10/10 Excellent

Lindsay, Sherwood Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was a great experience and the staff were very helpful and friendly
Stayed 1 night in Dec 2019
Response from Joe Abdel-Massih - General Manager on 16 Dec 2019
Dear M. Lindsay, Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to read your overwhelming comments about our staff and your Spa experience. Your generous scoring is a reflection of the perfect stay which we were able to provide you. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Sincerely, Joe Abdel-Massih General Manager

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, good location excellent spa
Very happy with stay except for pick up at airport which was delayed (would have just gotten my own taxi if i had known). Otherwise good customer service, nice breakfast buffet and excellent spa services. Would recomment, i will be back.
Stayed 2 nights in Dec 2019
Response from Joe Abdel-Massih - General Manager on 16 Dec 2019
Dear Ms. Tara Thank you for staying at Getfam Hotel and for taking the time to share your review. I am glad to notice that you had an pleasant stay with us and have particularly appreciated our extensive buffet breakfast, the Spa excellent service and our staff professionalism. However, I apologize for the delay in picking you up from the airport and we will look into improving this service by giving the option of providing individual cars at a charge for the guests who would want a quick transfer. Thank you once again and look forward to welcoming you back to the Getfam Hotel on your next trip to Addis. Sincerely

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly, especially the staff in the lobby bar where we ate and drank a fair bit. Yhe rooms did have a little bit of a musty smell. I would stay here again.
Stayed 2 nights in Nov 2019
Response from Joe Abdel-Massih - General Manager on 23 Nov 2019
Dear Guest, Thank you for choosing Getfam Hotel and for posting a review of your stay. I was really pleased to read your overwhelming comments about our staff in general and particularly those at the lobby bar. Your generous scoring is a reflection of the perfect stay which we were able to provide you. Rest assured this will be passed on. I have as well informed the housekeeping about your comment to which they will give additional attention. Thank you once again and we look forward to welcoming you back at Getfam Hotel during your next trip to Addis. Sincerely,

8/10 Good

micheal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Joe Abdel-Massih - General Manager on 23 Nov 2019
Dear Mr. Michael Thank you for taking the time to give your review about your last stay with us. From the scoring I can tell that you had quite a pleasant stay. Thank you once again and look forward to welcoming you back to the Getfam Hotel. Sincerely

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of my room and the cleanness. Staff was very friendly.
Stayed 1 night in Oct 2019
Response from Joe Abdel-Massih - General Manager on 23 Nov 2019
Dear guest, Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to read your comments about our staff and the cleanliness of your room. Your generous scoring is a reflection of the perfect stay which we were able to provide you. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Sincerely,

8/10 Good

Yongyi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Joe Abdel-Massih - General Manager on 6 Nov 2019
Dear Yongyi Thank you for sharing your feedback regarding your stay! Your generous scoring is a clear proof that you have enjoyed an almost perfect stay with us. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours on this occasion. We look forward to welcoming you back on your next visit to Addis. Sincerely,

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Internet connection was very poor. Breakfast was very disappointing both in terms of food quality/freshness and availability. The room was not very clean.
Stayed 1 night in Oct 2019
Response from Joe Abdel-Massih - General Manager on 6 Nov 2019
Dear guest, Thank you for choosing Getfam Hotel and for posting a review of your stay. However, I am sorry to hear about your comments regarding the internet which in fact was encountering general technical problems from the telecom company across the city. Your less than expected housekeeping of the room and disappointment about the breakfast also falls short of our usual standards of service and has been communicated to the concerned persons. Despite your less than perfect experience on this occasion, we would love another chance to exceed your expectations on a future visit to the city! Sincerely,

6/10 Okay

Melissa

Business traveller
Liked: Staff & service, room comfort
The staff were excellent but this is by no means a 5star hotel. At best it is a 3.5 based on the food and the standard of the amenities. The bathrooms are in average condition. There is noise from the outside. There’s no minibar and snacks which is typically found in 5star hotels. The gym is basic. Breakfast is average. However it felt safe and the staff were very warm and welcoming.
Stayed 5 nights in Oct 2019
Response from Joe Abdel-Massih - General Manager on 6 Nov 2019
Dear Melissa Thank you for choosing Getfam Hotel and for posting a review of your stay. I am pleased to receive your positive feedback about our warm and welcoming staff. and that you have felt safe at the hotel. However, I am sorry to hear about your comments regarding the bathroom and amenities, outside noise, mini fridge, food & breakfast. Your less than expected experience falls short of our usual standards of service and will be addressed to the team. Despite your disappointment on this occasion, I do hope that we have the opportunity to host you again in the near future and show you what we're truly made of! Sincerely,

10/10 Excellent

Segen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Joe Abdel-Massih - General Manager on 6 Nov 2019
Dear Segen, Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to read your notice your overwhelming scoring which is a reflection of the perfect stay which we were able to provide you. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Sincerely,

10/10 Excellent

Andrew, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms , great location , and staff are very helpful , very arrived very early in the morning and they had the room ready for us , free airport shuttle was also very good
Stayed 1 night in Sep 2019
Response from Joe Abdel-Massih - General Manager on 15 Oct 2019
Dear Mr. Jan, Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to notice your generous scoring which is a reflection of the perfect stay which we were able to provide you. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Sincerely,

10/10 Excellent

Yanet Hailu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Joe Abdel-Massih on 30 Aug 2019
Dear Yanet, Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to notice your generous scoring which I guess is a reflection of the perfect stay which we were able to provide you. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Sincerely, Joe Abdel-Massih General Manager

10/10 Excellent

Nelly, Maryland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Getfam was the best decision I made in Addis. I arranged a hotel shuttle through Expedia messages. My room was large, clean, and had many TV options. Many staff members are proficient in English which was very helpful. I used most of the ammenities including the gym, free 10 min neck massage, restaurant, and luggage storage. I was able to safely and easily walk to meet a tour about 10 minutes away.
Stayed 1 night in Aug 2019
Response from Joe Abdel-Massih - General Manager on 5 Aug 2019
Dear Nelly Thank you for sharing your feedback regarding your stay! I was very pleased to hear that you appreciated our free shuttle service from the airport, the comfort and cleanliness of your room, the efficiency of our staff as well as our Spa facilities. We are continually trying to improve the services we provide to our guests and great to hear that this was reflected by your experience. Thank you again for staying at Getfam Hotel and we hope that you will consider us again on your next trip to Addis. Sincerely

8/10 Good

Nikky

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Joe Abdel-Massih - General Manager on 5 Aug 2019
Dear Nikky Thank you for staying at Getfam Hotel and for sharing your scoring with other travelers. I am glad to notice that you had a pleasant stay with us and that our services were up to your satisfactio. We look forward to welcoming you back on your next trip to Addis. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Joe Abdel-Massih - General Manager on 25 Jul 2019
Dear Guest, Thank you for choosing Getfam Hotel and for posting a review of your stay. I am glad to notice from your scoring that you were fairly satisfied from our services. We hope to see you again at the Getfam Hotel on your next trip to Addis. Sincerely

10/10 Excellent

Awa, Congo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and the services are good
Stayed 1 night in Jun 2019
Response from Joe Abdel-Massih - General Manager on 25 Jul 2019
Dear Awa, Thank you for staying with us and for sharing your experience with other travelers! I was really pleased to read your comments about our the cleanliness of your room in particular and our services in general. Rest assured this will be passed on. We are very proud of our staff and the quality of services we are offering and are always striving to meet and exceed our guests' needs. I am glad that we were able to meet yours. We look forward to welcoming you back during your next visit to Addis. Sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Joe Abdel-Massih - General Manager on 25 Jul 2019
Dear guest, Thank you for sharing your feedback regarding your stay and I am glad to know that you had an enjoyable stay with us. We look forward to welcoming you back during your next visit to Addis. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Addis Ababa. I appreciate the shuttle service.
Stayed 1 night in Jun 2019
Response from Joe Abdel-Massih - General Manager on 25 Jul 2019
Dear Guest, Thank you for sharing your feedback regarding your stay! I am very glad that you have really enjoyed all our services and your generous scoring is a genuine proof of your perfect stay. It is great to hear that our continuous efforts to providing our guests with our best care and quality of services were reflected by your experience. Thank you once again and we look forward to welcoming you back at Getfam Hotel during your next trip to Addis. Sincerely

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Getfam Reservations Team on 17 Jun 2019
Thank you very much for your review and looking forward to welcoming you on your upcoming stay in Getfam Hotel - Addis Ababa

8/10 Good

MESFIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2019
Response from Getfam Hotel Reservations Team on 8 May 2019
Dear Valued Guest, Thank you for your review and we are looking forward to welcoming you on upcoming visit to Addis Ababa at Getfam Hotel

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Getfam Hotel Reservations Team on 8 May 2019
Dear Valued Guest. Thank you very much for your review and we looking forward to welcoming you on your upcoming visit to Addis Ababa in Getfam Hotel Thank you and regards

10/10 Excellent

Haitham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay and staff were very helpful and friendly
Stayed 7 nights in Mar 2019
Response from Getfam Hotel Reservations Team on 8 May 2019
Dear Valued Guest. Thank you very much for your review and we looking forward to welcoming you on your upcoming visit to Addis Ababa in Getfam Hotel Thank you and regards

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Getfam Hotel Reservations Team on 8 May 2019
Dear Ms. Patricia Thank you very much for your review and we looking forward to welcoming you on your upcoming visit to Addis Ababa in Getfam Hotel Thank you and regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly, hotel food was good
Stayed 23 nights in Mar 2019
Response from Getfam Hotel Reservations Team on 8 May 2019
Dear Valued Guest. Thank you very much for your review and we looking forward to welcoming you on your upcoming visit to Addis Ababa in Getfam Hotel Thank you and regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Getfam. It's in a great location yet somehow seems to be one of Addis Ababa's hidden gems. The stylish lobby is breathtaking and for my visit proved to be a perfect place for meeting with people. The restaurant was excellent - especially the fresh fruit and croissants for breakfast! My room was really comfortable - easily comparable with the best of the rest. But the truly outstanding part was the people. The hotel staff treat you like a friend. It was fun to be there. From the front desk to house-keeping nothing was too much trouble. Highly recommended!
Stayed 10 nights in Feb 2019
Response from Getfam Hotel,Hotel Management on 7 Mar 2019
Thank you for staying at Getfam Hotel and for taking the time to share a review of your experience. I was really pleased to read all your positive comments about the hotel from location to the wideness of the lobby as a perfect meeting place as well as the quality and freshness of our extensive breakfast and the comfort of your room. Thank you for also sharing your praise about our staff whom we consider behind the success of the Getfam Hotel - rest assured this will be passed on. We all look forward to welcoming you back during your next trip to Addis! Best regards Joe Abdel-Massih General Manager Getfam Hotel

10/10 Excellent

Mesgana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
I particularly appreciated the restaurant and its staff, although the menu was limited. What was frustrating was the wifi. The only area with decent connection was the lobby. Once you got into the rooms in higher floors, you lost the connection. Also, I was given a different type of room than the one I booked on the account that there was a AU Summit in town.
Stayed 3 nights in Feb 2019
Response from Joe Abdel-Massih on 6 Mar 2019
Thank you for choosing Getfam Hotel and for posting a review of your stay. I am glad to hear that you have appreciated the restaurant and the staff, and would like to inform you that a new menu with a wider international variety is going to be introduced as of April 01,2019. As for the WiFi, you are completely right and we are aware of this critical issue due to the access points interferences because of the atrium style of the hotel. We are currently in the process of negotiating the installation of a new system specially suitable to our property. The AU Summit period is indeed the highest season in town and I really regret if we were obliged to accommodate you in a different type of room as the one originally booked. Despite your less than perfect experience on this occasion, I do hope that we have the opportunity to host you again during your next trip to Addis and I will personally take care of your booking arrangements. Sincerely, Joe Abdel-Massih General Manager Getfam Hotel