"We booked voco Muscat Al Mouj for a one-night transit stay after landing late at night, opting for a value-for-money option before moving to our primary luxury hotel.
Initial impressions were great. Check-in at 11 PM was smooth, and the front desk staff were welcoming enough to offer a room upgrade. The lobby was very modern, clean, and stylish, and the location was super convenient - just a short drive from the airport.
Unfortunately, what should have been a flawless budget stay turned into complete frustration the next morning. We used the hotel’s free underground valet service upon arrival. When checking out, the valet team informed us the rental car wouldn't start. Upon checking, I discovered the valet staff had left the car lights on overnight, completely draining the battery.
This mistake derailed our entire morning schedule and stalled our first day in Muscat while staff scrambled for a solution. I ultimately had to instruct them on how to jump-start the car using cables. The sheer incompetence of the valet team on a basic task was hugely disappointing and ruined what was otherwise a good experience. In fact, it left such a bad taste that it made us anxious to trust valet services for the rest of our holiday.
If you stay here, the rooms and lobby are great for an airport stay, but I strongly advise self-parking your car."
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