Verified review
6/10 Okay
Fidelia
21 Oct 2021
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a scenic area and was very nice place to unwind from stress however there were some things that the management team needs to urgently rectify.
Upon arrival, the hotel manager informed us that they were no longer affiliated to Expedia whom we booked and paid the hotel to. You can imagine what was going through my mind as I had paid a huge significant amount of money to Expedia. Fortunately Mandy the manager was helpful in reassuring us that all will be sorted out. My concern was that the hotel confirmed we were not the only guests this mishap had happened to so my question was why have they not contacted Expedia to stop them from advertising and taking payments for their hotel on their website? What if there was no more rooms available upon our arrival?
For the price we were paying each night, you would expect more variety in the breakfast menu but unfortunately it was only eggs, sausage, hot drinks and oats. Water had to be bought with the breakfast if you desired it. I had the same food (milo /tea, bread, sausage and eggs) for the 5 out of the 6 days I was there and to be honest, it was disappointing. There was a day we requested breakfast for 7am but when we arrived for breakfast, the food was not yet prepared. We had dinner on one of the nights at the hotel and was disappointed by the boney chicken given us. The quality and size of the food we got was not up to expectation considering the cost. Aside from this, the staff are very helpful
Stayed 6 nights in Oct 2021