"DO NOT STAY HERE!!! COLD SHOWERS AND TERRIBLE SERVICE, they will keep your $150 security deposit and accuse you of taking linens. Checked in late at night with my two kids after travelling all day. Once we were settled I noticed there was no bath mat and only two towels. Front desk was unable to help since it was late and I couldn’t leave the kids alone in the room so we made due. In room our room hot water was cold, cold was hot so to get warm water the water pressure was abysmal but the staff seemed nice and it was clean enough for a few hours sleep. A few days after checkout I noticed that the $150 security deposit was still on my card. Call twice, once was told it’s a hold and will be released in a few days but when it was still there a week later I called again being left on hold for almost an hour until I had to hang up, emailed without response and called back today to be told the deposit was kept because a towel and bathmat were missing, he repeatedly said he’s not making accusations but he personally inspects each room everyday, highly doubt it. When I asked to speak to his supervisor he offered his email and when I said I wasn’t happy with that he told me I was going to be put on hold and can get his email from front desk staff but that it was my only option and put me on hold. While the check in/out staff seemed nice if you have a problem it’s an absolute nightmare. Stay literally anywhere else, nothing about this place is worthy of what they charge."
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