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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
250 Killough Cove, Abilene, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

VIVICA

Liked: Cleanliness, staff & service, property conditions & facilities
The comfy beds alone give this place 5-stars! We will return the next time we are in Abilene.
Stayed 1 night in Apr 2024
Response from Dp on 30 Apr 2024
Dear ViViCa , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Dianna

Travelled with family, Travelled with pets
Older property. Very odd shower with mold on tile floor and walls. Ceiling lights did not come on so shower was very dark. Breakfast was minimal at best. I inquired at front desk about empty coffee carafe and the response from front desk was that attendant was busy with something else. She appeared to be cleaning out a closet in another area. This was the 5th hotel stay I had in the last month and by far the worst coffee!!The only time that the breakfast service didn’t have a dedicated attendant. The whole area was a sloppy mess.
Stayed 1 night in Apr 2024
Response from dp on 26 Apr 2024
Dear Dianna , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Cody

Disliked: Cleanliness, staff & service
I had 2 double rooms for 1 night. One of the room's bedding was covered in stains. Both beds. We called the desk and requested clean comforters immediately after check in, around 3:30 pm. We left the hotel and returned around 10:30 pm. The bedding had not been changed. The desk clerk said they got busy and forgot. Then asked how late we would be awake. We talked them into coming to the room to see for themselves. They offered a new room, which we accepted.
Stayed 1 night in Apr 2024
Response from dp on 21 Apr 2024
Dear Cody , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Clyde

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good Location Did not like the smell of dogs in the kitchen area
Stayed 1 night in Apr 2024
Response from Dp on 18 Apr 2024
Dear Clyde , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the people working there. Everyone was so friendly and thoughtful. I was here for family member in the hospital. Location was convenient, room comfortable, it was close to the places I needed to go, and was quiet. Most importantly, traveling alone, I felt safe. Breakfast, while not a 5 Star restaurant, was hot, filling, and a pretty good variety. I’ll be returning to Abilene and staying here as necessary.
Stayed 1 night in Mar 2024
Response from Dp on 7 Apr 2024
Dear Deborah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Santos

Stayed 2 nights in Mar 2024
Response from DmP on 25 Mar 2024
Dear Santos , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Candice

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Cindy on 25 Mar 2024
Thank you for letting us know about your most recent visit. We apologize for any issues that you encountered during your stay. We hope that should you return to the area that you will give us another opportunity to better serve you.

8/10 Good

Deborah

The room was clean, bed and pillows comfortable. The breakfast had enough variety that most could find something to get their fill and the day started. Although I didn’t use the exercise room there were guests using the equipment. My stay was a last minute decision that worked out for my situation. It was close to the hospital where I was visiting my sister. The staff were kind and friendly. If my stay is extended I will book there again.
Stayed 1 night in Mar 2024
Response from DmP on 22 Mar 2024
Dear Deborah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very kind
Stayed 1 night in Mar 2024
Response from Cindy on 19 Mar 2024
Thank you for letting us know about your most recent stay. We strive to be welcoming and give our guest a pleasant stay. We hope that if you are back in the are that you will give us another opportunity to serve you.

10/10 Excellent

Celesia Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable stay. Friendly staff. Great breakfast. Highly recommend.
Stayed 1 night in Mar 2024
Response from Cindy on 12 Mar 2024
Thank you for letting us know about your most recent stay. We enjoy welcoming all our guests and do our best to provide a great stay. We hope that should you be back in the area that you will consider staying with us again.

8/10 Good

Santos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 3 nights in Mar 2024
Response from Dp on 18 Apr 2024
Dear Santos , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, clean room, very happy with our stay
Stayed 2 nights in Mar 2024
Response from DmP on 7 Mar 2024
Dear Anita , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely updated and comfortable. The breakfast was good. And parking was easy, even with the trailer I was towing. It’s right off the highway—very convenient. My go-to place when I’m traveling through Abilene.
Stayed 1 night in Feb 2024
Response from DmP on 20 Feb 2024
Dear Candice , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from DmP on 19 Feb 2024
Dear Christopher , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Santos

Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from DmP on 19 Feb 2024
Dear Santos , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but this area of Abilene is not the best.
Stayed 1 night in Feb 2024
Response from DmP on 19 Feb 2024
Dear Danny , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Karen

Travelled with family
Liked: Staff & service
Hotel was decent for the price. People were very nice.
Stayed 1 night in Jan 2024
Response from DmP on 1 Feb 2024
Dear Karen , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was exceptional! The indoor spaces were clean and the entire facility smelled clean. Breakfast was great and included fresh scrambled eggs, bacon or sausage, potatoes, various pastries, cereals, juices, fresh coffee or espresso, waffles, assorted fruit, yogurt and condiments to satisfy most people. The beds were comfortable and because we stayed 2 nights during the week, it was quiet. Bedding could use a refresh, but other than that the room was as expected for a hotel. Rate was better than most competitors. Only complaint was outside maintenance, which was lacking. Trash was on the perimeter and due to no designated smoking areas there were lots of cigarette butts on the ground.
Stayed 2 nights in Jan 2024
Response from DmP on 26 Jan 2024
Dear Nancy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

donna

Stayed 1 night in Jan 2024
Response from DmP on 26 Jan 2024
Dear Donna , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

ALMA

Liked: Cleanliness, staff & service, property conditions & facilities
Had to get a room due to plumbing at our home...Front Desk Mary/Maria was so friendly & inviting. Rooms were clean, facility clean. Only very minor mishap is they tub drained slowly , other then that good experience.
Stayed 1 night in Jan 2024
Response from DmP on 19 Jan 2024
Dear Alma , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Maybe a 2 star.
Hallway Carpet needs replaced, dirty, room entrance (102) tile was laying on the floor. Towels thin and old. Towels not in room, soap bars not available. Obvious that the hotel is skimpy in its overall management. Maria was our receptionist and was wonderful- she offset conditions. It would be nice to have employee uniforms.
Stayed 1 night in Jan 2024
Response from DmP on 19 Jan 2024
Dear David , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DmP on 19 Jan 2024
Dear Lynn , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

April

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DmP on 19 Jan 2024
Dear April , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

SaraBeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and good breakfast options.
Stayed 3 nights in Dec 2023
Response from DmP on 31 Jan 2024
Dear Sarabeth , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Brandee

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a horrible hotel. It was dirty, the mattress on the pull out my son had to sleep on was stained with who knows what. There were stains on the pillow case, the entire door frame was coming out of the wall and the door was gapped. When I went down to ask for a pillow and sheets for the pull out I was told that all the pillows were being used so I couldn't have one. Side doors will not open with room keys had to walk around the building to get back in. Will never return
Stayed 1 night in Dec 2023

8/10 Good

Mark, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Tarona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Break!
Stayed 2 nights in Dec 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Rebecca, San angelo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet throughout the hotel is stained,torn and disgusting. Our room smelled like smoke and we had to keep our shoes on until we laid down due to the carpet being so stained and nasty. The chair in the room was beyond gross. Will not stay again or recommend this hotel to anyone. The staff on the other hand were very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose, HOUSTON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and excellent place, everything clean and the attention is spectacular
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Spent one here in a double queen room. It was clean, fresh sheets. The beds were comfortable. There was some mold in the shower, but very clean otherwise. Breakfast was waffles, bagels, oatmeal, and a couple bananas were available. Definitely could be better. This was a good hotel for a one or two night stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Tamara

Stayed 1 night in Dec 2023

8/10 Good

Nicholas

Travelled with family
Liked: Staff & service, room comfort
Quiet and can get a good nights sleep. No frills.
Beds were small and so were pillows which pictures didn't depict, but that's how it goes sometimes. Television didnt work and that was a huge bummer.
Stayed 1 night in Dec 2023

8/10 Good

Mayra, LEAGUE CITY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Be very careful because the room pictures on Expedia and the room description are not the same. The pictures show that the room had 2 beds and a sofa bed and the caption says that it was only 2 beds so I had to pay the difference to get the sofa bed, and because it was late minute it was very expensive.
Stayed 2 nights in Dec 2023
Response from DmP on 28 Jan 2024
Dear Mayra , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from DmP on 19 Jan 2024
Dear Amy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities, room comfort
Short stay.
Check in person did not even get up from her chair, had no extra pillows, but did she even look, did not get a good impression, but rest of stay was good.
Stayed 1 night in Dec 2023

6/10 Okay

Joy

Stayed 1 night in Dec 2023
Response from DmP on 31 Jan 2024
Dear Joy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Randy

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Rozy

Travelled with family, Business traveller
Nice staff!
Stayed 1 night in Dec 2023
Response from DmP on 5 Dec 2023
Dear Rozy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

William L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DmP on 5 Dec 2023
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from DmP on 5 Dec 2023
Dear Ben , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Everton

Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice
Stayed 1 night in Nov 2023
Response from DmP on 29 Nov 2023
Dear Everton , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Property conditions & facilities
Door closer was missing a screw and made entry difficult. Dead bolt didn't work making me feel unsafe. Closer door hinges sprung and wouldn't close all the way. Thermostat readout illegible...maybe needed new batery. Staff was kind and efficient . Breakfast ood.
Stayed 2 nights in Nov 2023
Response from DmP on 28 Nov 2023
Dear Pamela , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mason

Disliked: Staff & service
Response from DmP on 28 Nov 2023
Dear Mason , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place for relaxation.
Stayed 1 night in Nov 2023
Response from DmP on 28 Nov 2023
Dear Lynn , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk service from checking in to checking out. Always greeted when departing and reentering the property. Single gas station was within walking distance, all other eateries were a 10-15 minute drive. The entrance to the property had a weird driveway but once on site very clear and presentable.
Stayed 1 night in Nov 2023
Response from DmP on 28 Nov 2023
Dear Lisa , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Timothy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The sound from the hallway carried very loudly and a room next door or under us had a happy dog that barked all night long.
Stayed 1 night in Nov 2023
Response from DmP on 22 Nov 2023
Dear Timothy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.