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Reviews of Pier 5 Hotel

4 out of 5
Pier 5 Hotel
Rendsburggade 5, Aalborg

Reviews

8.8

Excellent

Rating 10 - Excellent. 303 out of 560 reviews" "
Rating 8 - Good. 166 out of 560 reviews" "
Rating 6 - Okay. 60 out of 560 reviews" "
Rating 4 - Poor. 19 out of 560 reviews" "
Rating 2 - Terrible. 12 out of 560 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A splendid location right on the waterfront and steps from the city centre, cafes and shopping. Wonderful lobby and dining area and hi-fi with LP's to boot!
Stayed 3 nights in Dec 2023
Response from Reception on 26 Dec 2023
Dear Christopher,Thank you for your feedback we appreciate it. We are enjoyed your stay here. We hope to welcome you back again

10/10 Excellent

Achol, Tysons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property since October 2023. It’s my favorite place to stay in Aalborg. Great location, staff, rooms etc.
Stayed 1 night in Nov 2023
Response from Reception on 26 Dec 2023
Dear Achol , Thank you for your feedback, we appreciate it. We are happy to se you had a great stay here. You are a pleasure to have here aswell! We do hope to welcome you back again

10/10 Excellent

Achol ShuShu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this hotel since October 2023. The staff is amazing and great property. It’s feel like my home away from home.
Stayed 3 nights in Nov 2023
Response from Reception on 26 Dec 2023
Dear Achol , Thank you for your feedback, we appreciate it. We are happy to se you had a great stay here. You are a pleasure to have here aswell! We do hope to welcome you back again

10/10 Excellent

Nicholas Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Reception on 12 Sept 2023
Dear Nicholas,Thank you for the great feedback!We are happy to read you overall have enjoyed yout stay at our hotel.We hope to see you another time

10/10 Excellent

Achol, Tysons

Stayed 1 night in Aug 2023
Response from Reception on 12 Sept 2023
Dear Achol,Thank you for the great feedback!We are happy to read you overall have enjoyed yout stay at our hotel.We hope to see you another time

10/10 Excellent

Emelie

Stayed 1 night in Jul 2023
Response from Reception on 19 Aug 2023
Dear Emelie,Thank you for the kind feedback - we greatly appreciate it!We are looking forwards for yout next stay!

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from Reception on 12 Sept 2023
Dear Paul,Thank you for the great feedback!We are happy to read you overall have enjoyed yout stay at our hotel.We hope to see you another time

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Spacious and clean, they even leave an umbrella in the room for you! Quiet rooms also with good location on the river.
Stayed 2 nights in Feb 2023
Response from Hanne Ejlertsen on 2 Aug 2023
Dear Steven.Thank you so much for your feed-back to us. We are so glad you enjoyed your stay. This July the umbrella unfortunatly has been needed!Have a nice evening.Beste regards, Pier 5 Hotel

10/10 Excellent

Steen

Travelled with family
Liked: Property conditions & facilities, room comfort
Great location, great hotel, amazing breakfast
Wonderful holistic sustainable hotel experience. The breakfast spread was the most amazing I've ever encountered in my 40 years of traveling.
Stayed 2 nights in Jun 2023
Response from Hanne Ejlertsen on 30 Jun 2023
Dear SteenThank you so much for your fantastic feed-back to us. This makes us so glad and we are very pleased - that you enjoyed your stay.Have a nice summer!Best regards, Pier 5 Hotel

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Receptionen on 29 Jun 2023
Kære Jan,Tak for din fine anmeldelse!Det glæder os at læse at du overordnet har nydt dit ophold her hos os!Vi håber dog at kunne byde dig velkommen en anden god gang.

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange but there is no safe in the room. Breakfast served between 0730 -0930 -ossed too early
Stayed 1 night in Jun 2023
Response from Reception on 17 Jun 2023
Dear Dan,Thank you for the feedback!It is correct that we do not have a safe in the rooms. This is after we have learned that our guests have not used them. After the renovation, we decided not to have the safe anymore. We do not inform when booking, there is a safe in the roomsWe apologize that it did not meet your expectations.But hope to see you another time

10/10 Excellent

Robert, Piedmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great location on the waterfront. Good breakfast buffet and pizza nights.
Stayed 2 nights in Jun 2023
Response from Hanne Ejlertsen on 14 Jun 2023
Dear RobertThank you so much for your feed-back - I am glad you enjoyed our Pizza-Night!Have a nice day - and see you soon back in Aalborg.Best regards, Pier 5 Htel

10/10 Excellent

Samatar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Reception on 17 Jun 2023
Dear Samatar,Thank you for the feedback!We are looking forwards to your next stay here

10/10 Excellent

George

Stayed 1 night in Jun 2023
Response from Hanne Ejlertsen on 27 Jun 2023
Kære GeorgeTak for den dejlige anmeldelse. Den gør os rigtig glade.Med ønsket om en sommer - glæder vi os til igen at byde velkommen i Aalborg.Bedste hilsner, Pier 5 Hotel

10/10 Excellent

Timothy, Heaht

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in May 2023
Response from Reception on 25 May 2023
Dear Timothy,Thank you for the feedbackWe are looking forwards to your next stay here!

10/10 Excellent

Nigel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean, quiet, convenient, comfortable. Perfect for an overnight stay
Stayed 1 night in Apr 2023
Response from Sille on 8 Apr 2023
Dear Nigel, Thank you for your feedback, we appreciate it. We are happy to hear you had a great stay and found the hotel clean, quiet, convienient and comfortable. We hope to welcome you again. Best Regards Receptionist, Pier 5 Hotel

10/10 Excellent

Christoffer

Stayed 1 night in Dec 2022
Response from Sabrina - Receptionen on 18 Dec 2022
Kære Christoffer,Tusinde tak for din fine anmeldelse. Den sætter vi stor pris på. Vi håber at kunne byde dig velkommen en anden gang. Med venlig hilsen Sabrina, Receptionen, Pier 5 Hotel

10/10 Excellent

Achol, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at the hotel. Great staff and location. It’s walking distance to shops, cafes, bars etc. The waterfront is just next to the hotel. I will stay here again on my next trip to Aalborg.
Response from Sille on 2 Dec 2022
Dear Achol, Thank you for your feedback, we apprecite it. We are happy to hear you liked our staff and the location of the hotel. We are looking forward to your next stay. Best Regards, Reception, Pier 5 Hotel

10/10 Excellent

Achol, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Nice, warm and very welcoming front desk staff. The property is right next to the water . It’s also close to shopping , restaurants etc.
Stayed 1 night in Oct 2022
Response from Mie - receptionen on 29 Oct 2022
Dear AcholThank you so much for you nice and warm words! We very are happy to have you here. Best regards

10/10 Excellent

Scott

Stayed 1 night in Sep 2022

6/10 Okay

Morten

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Receptionen on 2 Oct 2022
Kære Morten,Tusind tak for din fine anmeldelse du har givet os - det sætter vi stor pris på!Det er dejligt du overordnet har nydt dit ophold hos os.Vi håber at kunne byde dig velkommen en anden god gang

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, great location, friendly staff. Operates like a 5 star hotel. Great place to stay!
Stayed 2 nights in Sep 2022
Response from Mie - receptionen on 14 Sept 2022
Dear AprilThank you so much for the nice words and the five stars, we enjoyed having you here.Best regards from us at Pier 5

8/10 Good

Jess

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
42kr for a coke!!!!
42kr for a coke. Never seen anything like that in Denmark before.
Stayed 1 night in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reception on 6 Sept 2022
Dear James,Thank you for the kind feedback.We are pleased to read you have enjoyed your stay at our hotel.We are looking forwards to your next visit

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright—few amenities but the price reflects this. Great location. Parking is 110DKK per day. Nice bar and the most lovely staff. I would stay again.
Stayed 3 nights in Aug 2022
Response from Sille on 6 Sept 2022
Dear Amanda, Thank you for your feedback we apreciate it. We're happy to hear you liked our hotel and think the price reflects the amenities. The parking isn't ours so we can't change the price. God you liked our bar and staff. We hope to welcome you again. Best Regards Reception Pier 5 Hotel

4/10 Poor

erik

Business traveller
Liked: Cleanliness, property conditions & facilities
Noisy noisy
My room was situated down the hall from reception. The hallway serves as an amplifier for all sounds coming from the area- and even during night it can be quite noisy. On top of this deliveries take place right out side this room. Think 7 o'clock loud voices and delivery trolleys on cobble stone. On the bright side the rooms are clean and interior suitable for the price. But not for me.
Stayed 1 night in Aug 2022
Response from Receptionen on 4 Sept 2022
Dear Erik,Thank you for the feedback you have given us. We are sorry to hear you heard a lot of noises from the hallway. You were welcome in the receptionen, we would of couse help with this problem.We are looking forwards to seeing you another time

8/10 Good

Finn

Stayed 1 night in Aug 2022
Response from Reception on 16 Aug 2022
Kære Finn, Tak for den flotte anmeldelse du har givet os - det er vi glade for! Det er dejligt du har nydt dit ophold hos os. Vi ser frem til en anden god gang!

6/10 Okay

Shannon

Travelled with group
Liked: Cleanliness
Travelling internationally not everyone has access to sms texts so why would the hotel send messages to my phone and then give me attitude about it? "You have an Amerixan phone so you didnt getbour message ". No, I have a CANADIAN phone. We got put in the back and when I asked to be moved she said I requested rhe back. No, I requested twin beds. We were by all the covid quarantine rooms too. They were not very accommodating.
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception staff, helped with the tech/phone app issues- thank goodness for nice people and alternatives to the internet/machine “progress”
Stayed 1 night in Jul 2022
Response from Reception on 16 Jul 2022
Dear, Thank you for the kind feedback you have given us! We are happy to read you enjoyed your stay and was pleased with the service you had We hope to welcoming you another time

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free bottled water
Stayed 1 night in Jul 2022
Response from Receptionen on 5 Jul 2022
Dear Dale, Thank you for the feedback you have given us We are looking forwards to seeing you another time

10/10 Excellent

lene

Stayed 1 night in Jun 2022
Response from Receptionen on 2 Jul 2022
Kære Lene, Tak for den super flotte anmeldelse du har givet os - det sætter vi stor pris på! Det er så dejligt at vide du har haft et godt ophold og en god oplevelse hos os. Vi håber at kunne byde på flere gode ophold i fremtiden

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room on backside. Great location in the middle of everything. Good breakfast. Be sure to eat at Hos Henius !
Stayed 2 nights in Jun 2022
Response from Hanne Ejlertsen on 29 Jun 2022
Dear Roxanne. Thank you so much for your review. We are so glad you enjoyed your stay - and yes - Hos Henius is a perfect little danish restaurant with "Danish smørrebrød" just 2 min walk from us. Have a nice summer. Best regards, Pier 5 Hotel

10/10 Excellent

Agata

Stayed 2 nights in Apr 2022
Response from Hanne Ejlertsen on 4 May 2022
Kære Agata. Tak for den dejligt feed-back. Skønt det har været et godt ophold - vi vil glæde os til igen at byde velkommen i Aalborg. Hav en dejlig aften. Bedste hilsner, Pier 5 Hotel

6/10 Okay

Harald

Stayed 1 night in Apr 2022
Response from Hanne Ejlertsen on 17 Apr 2022
Kære Harald Tak for din feedback til os. Jeg håber det har været et godt ophold - vi siger tak for besøget og håber vi snart kan sige velkommen tilbage. Bedste hilsner, Pier 5 Hotel

10/10 Excellent

Esther

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sille on 17 Feb 2024
Kære Esther, Mange tak for din feedback. Vi håber at kunne byde dig velkommen igen. Venlig hilsen Pier5 Hotel

8/10 Good

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super beliggenhed, service og hjælpsomt personale!
Fantastisk sødt, hjælpsomt og servicemindet personale. Køkkenet havde desværre meget svært ved at følge med om morgen med opfyldning af div. -pølser, bacon, brød, juice. Helt konkret savnede vi appelsinjuice uden frugtkød, morgenboller, flere peberfrugter, gulerødder og æblejuice. Første nat opdagede vi desværre at den ene halvdel af vores seng var i stykker. Vi rettede henvendelse den efterfølgende formiddag til frontpersonalet, som udviste yderst god service. De beklagede den uheldige hændelse og kvitterede med 2 drinksbilletter og en opgradering af vores std. værelse til deres junior suite. Alt i alt godt ophold, med stor service og forståelse for at løse problemer. Perfekt beliggenhed -vi lod bilen stå begge dage og begav os rundt på gåben til alt. Vi håber på bedre opfyldning af morgenmaden, lidt bedre udvalg af juice og grønt. Vi kommer meget gerne igen!!!
Stayed 2 nights in Feb 2024
Response from Sille on 11 Feb 2024
Kære Camilla, Mange tak for din feedback, det er altid rart med konstruktiv kritik. Jeg vil tage kritikken med videre til mine kollegaer, der desværre havde svært ved at følge med, og det samme gælder ideen om appelsin juice uden frugtkød. Jeg håber der kom flere grøntsager og morgenboller efter et stykke tid, og jeg beklager den travle morgen, der gjorde at køkkenet havde svært ved at følge med. Hvor er det dejligt at høre, at der blev taget hånd om jeres værelse og i fik et nyt, og kunne lide den service. Vi håber at kunne byde jer velkommen en anden gang. Venlig hilsen Pier 5 Hotel

10/10 Excellent

Grethe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Som forventet
Det var som vi forventede, rent og lækkert, og sødt personale.
Stayed 1 night in Feb 2024
Response from Sille on 11 Feb 2024
Kære Grethe, Mange tak for din feedback, den sætter vi stor pris på. Dejligt at i synes vores personale er søde, og hotellet var rent og lækkert. Vi håber, at kunne byde jer velkommen igen en anden gang. Venlig Hilsen Pier 5 Hotel

8/10 Good

Helle

Stayed 1 night in Feb 2024
Response from Sille on 17 Feb 2024
Kære Helle, Mange tak for din feedback, den sætter vi stor pris på. Vi håber at kunne byde dig velkommen igen. Venlig hilsen Pier5 Hotel

10/10 Excellent

Thomas

Stayed 3 nights in Feb 2024
Response from Sille on 11 Feb 2024
Kære Thomas, Mange tak for din feedback, dejligt at du har nydt dit ophold. Vi håber at kunne byde velkommen igen. Venlig Hilsen Pier 5 Hotel

8/10 Good

Monica

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
For anden gang fik jeg sur mælk til morgenmaden, men det ødelægger ikke de andre søde ansatte i reception , rengøring og restaurant store indsats
Stayed 2 nights in Feb 2024

6/10 Okay

Mads

Stayed 2 nights in Feb 2024
Response from Receptionen on 7 Feb 2024
Kære Mads,Tusind tak for dit feedback - det sætter vi stor pris på!Det glæder os at læse at du overordnet har været tilfreds med dit ophold her hos os.Vi håber at kunne byde velkommen en anden god gang!

8/10 Good

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Udemærket
Udemærket - lækre badeprodukter Ingen room keeping mellem overnatninger Fjernsynet virkede ikke helt stabilt med kanalerne Morgenmaden var virkelig lækker - men ikke inkluderet, med mindre man bookede overnatning direkte til hotellet
Stayed 2 nights in Feb 2024

10/10 Excellent

Lis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Receptionen on 7 Feb 2024
Kære Lis,Tusind tak for dit feedback - det sætter vi stor pris på!Det glæder os at læse at du overordnet har været tilfreds med dit ophold her hos os.Vi håber at kunne byde velkommen en anden god gang!

6/10 Okay

Ole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lækre omgivelser og meget støj på værelser
God placering, dog meget støj fra gaden og lydt på værelserne.
Stayed 1 night in Jan 2024
Response from Receptionen on 3 Feb 2024
Kære Ole,Tusind tak for dine fine anmeldelse du har givet os - det sætter vi stor pris på!VI ser frem til at kunne byde dig velkommen en anden god gang!

10/10 Excellent

Anders

Stayed 1 night in Jan 2024
Response from Receptionen on 3 Feb 2024
Kære Anders,Tusind tak for dine fine anmeldelse du har givet os - det sætter vi stor pris på!VI ser frem til at kunne byde dig velkommen en anden god gang!

10/10 Excellent

Ole

Stayed 1 night in Jan 2024
Response from Receptionen on 3 Feb 2024
Kære Ole,Tusind tak for dine fine anmeldelse du har givet os - det sætter vi stor pris på!VI ser frem til at kunne byde dig velkommen en anden god gang!

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk dejlig hotel. Super beliggenhed, venlig og smilende personale. Kan klart anbefales.
Stayed 1 night in Jan 2024
Response from Receptionen on 3 Feb 2024
Kære Stefan,Tusind tak for dine fine anmeldelse du har givet os - det sætter vi stor pris på!VI ser frem til at kunne byde dig velkommen en anden god gang!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
De store vinduer på værelset kunne godt have brugt et tyndt gardin der gjorde at lyset kunne komme ind samtidig med, at man kunne føle sig lidt privat. Man blev nødt til at trække for og så blev rummet ret så mørkt. Ellers dejligt pænt og rent værelse og sødt personale. Forsøgte at få en drink i baren, men blev bedt om at vente da der kun var 1 tjener, som også skulle i køkkenet og anrette mad. Efter 10 min gav vi op - hvis man skal bruge 130 kr pr drink, så skal man kunne bestille og få den med det samme en fredag aften.
Stayed 1 night in Jan 2024

8/10 Good

Rune

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Receptionen on 3 Feb 2024
Kære Rune,Tusind tak for dine fine anmeldelse du har givet os - det sætter vi stor pris på!VI ser frem til at kunne byde dig velkommen en anden god gang!

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
- Ingen daglig rengøring? - Strygejern udenfor værelserne. - Tilkøb af morgenmad er 180 kroner, så kan man lige så godt tage på café
Stayed 2 nights in Jan 2024