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last minute change of plans, hotel was convenient in the area we wanted to be. Great front desk people, room service fast, and outstanding. Extremely friendly..........would stay there again...
I arrived at the hotel many hours before normal check in. The staff were great, for just a small fee I was able to get into a room at 10:30 am. The public spaces are very updated and attractive and the upstairs bar has large windows overlooking the street below.
Actually only unpleasing thing was the super noisy AC. It was impossible to rest or watch TV, talk on the phone while it was on. If they just revise the HVAC system, the hotel will be pleasing or excellent for most of the customers.
Check-in was very quick. Front desk person was able to find a nice room facing Union Square for us even though we arrived in the morning. Staff was helpful and friendly at all times. Room service was excellent too.
Comfortable and easy to get to places - center of SF city so very easy to run into homeless people
We had a great stay. Everyone was nice. Our flight was very delayed and we got into hotel very late - around midnight. The check in line was surprisingly long and we were really tired. They were so nice and upgraded our room as a gesture. The concierge staff all were above and beyond. Valet staff ...
Very accommodating / I was moved to a room closer to the elevator- I was with my elderly parents. The staff was wonderful to me even though I was upset about the 1st room I was given. Valet, help with luggage, (bellhop), check in representative was very helpful!
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