Hotel Shangri-La Hotels and Resorts di Bayan Lepas

"I stayed here for 1 night and never again. Was given room 2611 and it was an adjoining room. I could hear the kids next door all night. Then the temperature control in the room doesn’t work! It stays at 24C all night! The pillow and duvet is cheap quality and not cotton so it feels really hot! I normally stay opposite my favourite hotel and will continue doing so. Last time in St Giles"

"Hotel rate as 5 star but we never feel to be serve like 5 star. Buffet Breakfast - restaurant not able to occupied guest while the night before hotel was service with wedding and foreigner bus trip. We have to queue for long in order to be seat. Table cleaning was not well clean. Asking for child kiddy set which need 3 follow up and requested with different servant to be given. Food was not refill after finished. Buffet Dinner -> servant was not enough to well serve all customers. Our tables was full of used dirty plates and bowls which servant was coming for collection with long wait once. None friendliness serving during whole experience of dinner. Overal Rateing was 3 star to be given. "

"Very nice food here. All foods are very delicious I love it. But, shower cream and shampoo kind of cheap. Can consider to have something more better with good smell or branded like L’Occitane / Tanamera / Crabtree Evelyn. Laundry bag also only normal plastic bag. Please upgrade to better one. "

"Nice swimming pool and suitable for family vacation."

"Pleasant & comfy"

"A very nice hotel and well refurbished with staff whom are helpful. Thank you for the nice experience."

"Clean, beautiful and comfortable."