Hotel Keluarga di Bukit Mertajam

"Stayed here before and because of that we decided to repeat the stay. Unfortunately, now unsure to come back there more. 1. Room Ordered for king size bed but was given 2single bed combine to 1. After complaint, wait 30 min to get room changes. 2. By 3pm next day cleaning was not done and have to call and request 3. Housekeeping staff was very smelly and left the odour at the room and walk away area (Hygeine should be 1st thing to be details ) 4. The bedsheet and pillow have a some kind smell similar to housekeeping staff 5 Star hotel should have the expectation of 5 star services. "

"A bit pricey but the staffs are very helpful & friendly "

"Airconditioning turns on and off every 10 minutes. Room phone not working so you have to go to the lobby to complain. Complained with the receptionist, says the maintenance crew will attend to my room, does not come at all. Took a 3 bed room, came with only 2 sets of pillows. Complained about this, same case, housekeeping did not come either. Thankfully only stayed one night. Staff not equipped to handle high occupancy rate. Only saving grace for the hotel is it's location and convenience. Everything else is below average. "

"Nice swimming pool and suitable for family vacation."

"Pleasant & comfy"

"A very nice hotel and well refurbished with staff whom are helpful. Thank you for the nice experience."

"Clean, beautiful and comfortable."