JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall
VIP Access

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Outdoor pool, pool umbrellas, pool loungers
Exterior
City view
Coffee service
Reviews
8.8

Excellent

Popular amenities

  • Gym
  • Breakfast available
  • Restaurant
  • Pool
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to fam...
TEOH
May 29, 2024
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Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of 10 Jun 2024, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 1 Jul 2024 start from RM 370.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Checkout is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in the shopping district, steps away from 1st Avenue Mall, KOMTAR and Prangin Mall.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 1012 reviews" "
Rating 8 - Good. 379 out of 1012 reviews" "
Rating 6 - Okay. 64 out of 1012 reviews" "
Rating 4 - Poor. 22 out of 1012 reviews" "
Rating 2 - Terrible. 13 out of 1012 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sook Chian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff was attentive in cleaning up the room. Friendly concierge and bellhops.
Stayed 2 nights in May 2024

10/10 Excellent

Arifin

Liked: Cleanliness, staff & service
Keep on
Stayed 1 night in May 2024

8/10 Good

ANG BEE

Travelled with group
Liked: Amenities, property conditions & facilities
Room appears dusty, should hv clean thoroughly
Stayed 3 nights in May 2024

10/10 Excellent

TEOH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.
Stayed 1 night in May 2024

8/10 Good

KOON FUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty good, except the bathroom was old and outdated. It offered less towels than other hotels. The hotel didn't offer any room upgrades. i asked for a king size bed instead of 2 twin beds when checking in, the lady said NO.
Stayed 3 nights in May 2024

10/10 Excellent

Retnam

Liked: Cleanliness, staff & service, property conditions & facilities
The place was v good and bright. Excellent breakfast. Staff and hospitality was v good
Stayed 4 nights in May 2024

10/10 Excellent

Kit Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for traveller
Stayed 4 nights in May 2024

4/10 Poor

Hong

Travelled with partner
Disliked: Staff & service, amenities
I booked this hotel thought an vip access hotel might worth a try and hoping to receive room upgradeb or free breakfast as an goldmember. I received nothing.
Stayed 3 nights in May 2024

10/10 Excellent

Rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is one of the best!
Stayed 2 nights in May 2024

6/10 Okay

Jeffrey Kee Chuan

Liked: Cleanliness, staff & service
H lobby looks antique. Bathroom area small. Surrounding Shopping Malls and ships old and dated ( as compared to other morden malls in Gurney and Queensbay).
Stayed 3 nights in May 2024