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Reviews of Hampton Inn New York Times Square

2.5 out of 5
Hampton Inn New York Times Square
150 W 48th Street, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 438 out of 932 reviews" "
Rating 8 - Good. 244 out of 932 reviews" "
Rating 6 - Okay. 129 out of 932 reviews" "
Rating 4 - Poor. 71 out of 932 reviews" "
Rating 2 - Terrible. 50 out of 932 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Travelled with group
Liked: Amenities
This hotel is great. Amazing location (a bit busy and in the heart of the action - but you’re literally 3 mins away from everything touristy in the Times Square area). All the staff were kind, friendly, and knowledgeable. Special shout out to Aaron - Michael. Everyone was great, he just happened to be the agent to check us in and out, and hooked us up with a great room and early check in. Elevators at this hotel are big and fast - a rare treat for a NYC hotel. A bit of delay (the most minor delay I’ve ever seen in the city) in the morning for breakfast (expected) but that’s the only time. Breakfast is slightly below average quality for a hotel breakfast - but it’s free and it works so no complaints from us. Room was a decent size for NYC, was recently renovated/modernized/built and was very clean!
Stayed 3 nights in May 2024

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility.
Stayed 3 nights in May 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manque d'information à l'arrivée sur le fonctionnement des ascenseur, l'existence d'une salle de fitness, l'existence d'une seconde salle en sous-sol pour les petits-déjeuners, l'existence d'un bar en roof-top
Stayed 7 nights in May 2024

8/10 Good

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Katherine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Ac didn’t work. Promised to fix before we got back from our evening. Didn’t. Had to delay getting ready for bed by at least an hour before fixed. Still never got below 70.
Stayed 1 night in May 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was excellent! Friendly and very welcoming. The room was a little warm couldn’t seem to get the temperature lower to cool it down other than that a great stay!
Stayed 2 nights in May 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely clean. Bathroom was extremely clean. Staff were pleasant, friendly and helpful. Breakfast was delicious with a nice variety. Would definitely stay again.
Stayed 3 nights in May 2024

4/10 Poor

ariana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Those elevators are difficult
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rapido seguro limpio y cerca de todo
Stayed 2 nights in May 2024

8/10 Good

Ronni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Busy and humming place. Well priced great midtown location if that’s where you want to be.
Stayed 2 nights in May 2024
Response from Da'Von on 18 May 2024
Thank you for providing feedback regarding your recent stay at our property. We thank you for staying with us and hope to welcome you again in the near future!

2/10 Terrible

Salumu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Not value for money.Small rooms but too expensive.Breakfast terrible and not enough places to seat.Elevators not user friendly, poor assistance from staffs.No washroom in the lobby, had to walk downstairs to use a smelly washroom.Worse hotel ever though at good location for errands.
Stayed 1 night in May 2024
Response from Da'Von on 18 May 2024
Thank you for providing feedback regarding your recent stay. Your comments will be shared with our executive team. Thank you for staying with us.

8/10 Good

Jenni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed staying here during my trip to NYC, it was very accessible to get to Times Square/ all the arounding areas!! Would definitely recommend to stay for another trip :)
Stayed 2 nights in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in May 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff at this property were amazing. They were extremely helpful and about all things NYC. The biggest negative is the AC in the room was not effective leading to very warm and uncomfortable conditions during the stay.
Stayed 2 nights in May 2024
Response from Jacqueline on 12 May 2024
Hi Brian,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great placement and staff
Stayed 3 nights in Mar 2024
Response from Jacqueline on 12 May 2024
Hi Gabrielle,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a very convenient location.
Stayed 3 nights in May 2024
Response from Jacqueline on 12 May 2024
Hi Shannon,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was easily walkable. The staff was friendly and helpful. Transportation options were plentiful and there are infinite things to do.
Stayed 1 night in May 2024
Response from Jacqueline on 12 May 2024
Hi Rebecca,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but nice
Stayed 1 night in Jan 2024
Response from Jacqueline on 12 May 2024
Hi Angela,Thank you for staying with us, we appreciate your feedback.

4/10 Poor

Edward

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel was in a good location for us and the rate was reasonable, but they simply do not give patrons enough room. I know one cannot expect spacious accommodations in Manhattan, especially at a discount rate, but the room was so small that you could not turn around in it and one had to sidestep to get between the bed and what little furniture existed to get to the bathroom or the exit. Quite frankly, the lack of space bordered on being a human rights violation IMO. Staff at the front desk were fairly polite and tried to be helpful, but they weren't exactly empowered to do anything much for patrons and the rest of the staff were brusque at best and unfriendly at worst. Tissue-thin walls also lead to major noise issues - even by Manhattan standards. The AC control gave one the illusion of control over their environment w/o having any actual effect. The HVAC system had a very noisy fan that would kick on and off every 5 minutes - ensuring that you would wake up every 5 minutes as a result. If there was an option to either just let the fan run or turn it off entirely it wouldn't have been bad - but the constant change in background noise every 5 minutes or so never failed to pull me out of sleep. Do not recommend. Will not stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jacqueline on 12 May 2024
Hi Cori,Thank you for staying with us, we appreciate your feedback.

4/10 Poor

Lekhraj, MIAMI

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Close to Times Square…. Breakfast is not that great…. Limited seatings during breakfast hours…. It’s like a zoo!😩😩😩
Stayed 4 nights in May 2024
Response from Jacqueline on 12 May 2024
Hi Lekhraj,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was nice and clean just very small
Stayed 3 nights in May 2024
Response from Jacqueline on 12 May 2024
Hi Monique,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new. The beds were really hard and uncomfortable. They probably just need to be broken in. We didn't sleep much the first night, but after that we were so exhausted that we were able to sleep. The breakfast offerings are decent, there is a different potato, sausage and egg choice each day, but the area is packed and you have to wait for seating or go downstairs. There is a waffle maker, but the line is about 30 minutes long. Housekeeping is every other day for towels and trash, then after day 4, you get beds made too. Deposit is $100 per night up to 7 nights. Staff was fine. The entrance is only revolving doors and you have to walk around the lobby line to get to the elevators. There are plenty of elevators though. In the mornings, you do have a few minute wait because an elevator will show up and be full, so plan ahead for that. The rooms are really small. There is only enough room for one person at a time to walk between the wall and the end of the bed. We did utilize the shelving/closet area to make the most of the space. It was fine for myself and my two teenagers, but we would not have fit comfortably if my husband had been with us. The location is great, but I would probably not stay again due to the beds being so uncomfortable.
Stayed 6 nights in Mar 2024
Response from Jacqueline on 6 May 2024
Hi Stephanie,Thank you for staying with us. We appreciate your feedback

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jacqueline on 12 May 2024
Hi Jacqueline,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Viktoria

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Jacqueline on 6 May 2024
Hi Viktoria, Thank you for staying with us!

10/10 Excellent

Lon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the breakfast.
Stayed 3 nights in Apr 2024
Response from Operations Manager on 4 May 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Takahito

Good location
Stayed 1 night in Apr 2024
Response from Jacqueline on 3 May 2024
Hi Takahito,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a convenient walk to Times Square and a short walk to Central Park, Rockefeller Center, Empire State and more. The room was small and had limited space for storage if planning a long stay. Staff was not super friendly. Rarely greeted us in the hallway. It also would have been nice to have a service elevator for staff as the elevator space was small and would be cramped with service carts. But we always felt very safe and they had great amenitiies.
Stayed 5 nights in Apr 2024
Response from Jacqueline on 3 May 2024
Hi Jessica,Thank you for staying with us! We appreciate your feedback.

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in an excellent location Midtown. The poor rating is for two reasons: 1. the elevator system was terrible. I can understand why they want a secure system by using the key card to get to a floor but this caused interminable delays every single day and night. I waited for an elevator down for 10 minutes on one occasion, 6 minutes on another. Going up could also be a long wait at certain times. 2. Breakfast: yes, outline that there is a traffic light system and 6am is best but at almost any time the breakfast room was like feeding time at the zoo! Loads of people milling about trying to get food but also trying to obtain a seat at which to eat it! And the food choice was very, very dull - every morning , an omelette of some sort along with some potato-based option and either bacon, sausage or sausage patty - boring!!!
Stayed 5 nights in Apr 2024
Response from Jacqueline on 3 May 2024
Hi Robert,We appreciate your feedback!

4/10 Poor

Michael

Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Jacqueline on 3 May 2024
Hi Michael,Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Jeffrey

Travelled with group
Disliked: Staff & service
The property did not charge me the price Expedia said. Rooms were not ready upon arrival and my party had to wait a really long time, my friends had a really bad experience in the elevators with someone jamming themselves in it.
Stayed 2 nights in Apr 2024
Response from Jacqueline on 29 Apr 2024
Hi Jeffrey,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very busy, but When the staff was helping me, they made me feel like I was their only concern. It is perfectly situated for anyone wanting the visit the Time Square, mid town area. I would return to this property.
Stayed 1 night in Apr 2024
Response from Jacqueline on 29 Apr 2024
Hi Mark,Thank you for staying with us. We appreciate your feedback. We hope to see you!

4/10 Poor

Scott

Stayed 3 nights in Apr 2024

10/10 Excellent

Nathalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived earlier to the checkin time and the receptionist allowed me to take a breakfast, and leave the luggage at the hotel until the checkin time!
Stayed 3 nights in Apr 2024
Response from Jacqueline on 28 Apr 2024
Hi Nathalia, Thank you for staying with us! We're glad you enjoyed your stay.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in time square. Great breakfast.
Stayed 2 nights in Mar 2024
Response from Operations Manager on 2 May 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly. Rooms are kept clean, housekeeping is every other day. But they do stop by everyday to ask if you need anything such as towels, sheets or any other amenities they offer (if you are in the room) at various hours. Breakfast was great but you need to get there early or all the seats will be taken. Waffles are the best. The only thing I didn’t like is that the front desk never do what I ask for. They always tell me “we will take care of it” like yes men but they never do; such as skip house keeping days, came in early and asked if they could call me back when the room is ready, if they could call a taxi. Then when you ask them what happened, they would apologize….
Stayed 11 nights in Apr 2024
Response from Operations Manager on 2 May 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

2/10 Terrible

Kelly

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my reservation with no notice.
Stayed 2 nights in Apr 2024
Response from Richard on 24 Apr 2024
thank you for your feedback. per the terms and conditions of your reservation with Expedia, a valid card must be on file 24 hours prior to arrival. As your card declined we did try to contact you through the third party company to advise. We are sorry if they did not contact you as all your contact info is withheld from the hotel.

8/10 Good

CATHERINE, Carmel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While the area to eat breakfast was large, it was still quite crowded so it was often hard to find a place to sit. Associated with that issue, the eating area is where luggage is stored during the day. This leaves very little lobby to congregate in.
Stayed 3 nights in Apr 2024
Response from Da'Von on 24 Apr 2024
Greetings and thank you for providing feedback regarding your recent stay at our property. We greatly apologize for the hassle you all experienced during breakfast hours. We strive to ensure all of our guest have a stress free and memorable stay and it seems that was not the case. Your comments will be shared with our team members to improve our guest stay experience, we thank you for staying with us and hope to welcome you back again during your next visit to NYC.

8/10 Good

Aliah

Stayed 3 nights in Feb 2024
Response from Operations Manager on 2 May 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Trude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to all of our scheduled activities
Stayed 1 night in Apr 2024
Response from Operations Manager on 23 Apr 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us and we are glad to hear you enjoyed your stay. We are looking forward to welcoming you back.

4/10 Poor

Deirdre

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel had an unusual elevator system with too many people and too few elevators. It could take 15 minutes to get from our floor to the lobby because the elevators were continually packed at certain times of the day. Same issue with breakfast, too many people for the space and food. In addition, the AC ran off and on all night, loudly.
Stayed 5 nights in Apr 2024
Response from Operations Manager on 23 Apr 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

4/10 Poor

Nancy, Indian Rocks Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Check in was insane. There should be more staff.
Stayed 1 night in Apr 2024
Response from Operations Manager on 23 Apr 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !!!
Stayed 2 nights in Apr 2024
Response from Operations Manager on 23 Apr 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us and we are glad to hear you enjoyed your stay. We are looking forward to welcoming you back.

4/10 Poor

Nicole

Disliked: Property conditions & facilities
Room was so small and way too expensive.
Stayed 1 night in Apr 2024
Response from Operations Manager on 23 Apr 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Michael

Stayed 3 nights in Apr 2024
Response from Jacqueline on 12 May 2024
Hi Michael,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but suitable. The elevators aren’t efficient. Free breakfast but jammed. A water station away from the juice. Situated right near Times Square, great location.
Stayed 2 nights in Apr 2024
Response from Da'Von on 19 Apr 2024
Thank you for taking the time to share provide feedback regarding your recent stay. We thank you for staying with us and hope for the chance to welcome you back again!

8/10 Good

Carolyn, Ipswich

Travelled with family
Liked: Staff & service, property conditions & facilities
Our room wasn’t cleaned while we were there - so not thrilled about that - I had to grab some clean towels in the hallway. The elevators aren’t “slow” but they do stop on literally EVERY floor down - reviews about giving out self time are accurate. Staff was great, check in was easy and the location was everything!
Stayed 2 nights in Apr 2024
Response from Operations Manager on 23 Apr 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Megan

Stayed 1 night in Apr 2024
Response from Jacqueline on 12 May 2024
Hi Megan,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent: location, cleanliness, friendly and helpful staff Not so good: size of the room
Stayed 4 nights in Apr 2024
Response from Da'Von on 19 Apr 2024
Thank you for your feedback, we thank you for staying with us!

2/10 Terrible

Ismail

Travelled with family
Disliked: Staff & service
Terrible service throughout. We booked rooms with king size beds and that’s not what we got. The most insulting things was that one of the customer service employees acknowledged this was the case (while advising that no refund was possible given that we booked through third party) while another one even denied they booked us in the wrong room and tried to “sell” to us a queen size room for a king size one.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 23 Apr 2024
Thank you for choosing the Hampton Inn Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.