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Reviews of Hampton Inn Indianapolis Downtown IUPUI

2.5 out of 5
Hampton Inn Indianapolis Downtown IUPUI
414 West Vermont Street, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 233 out of 376 reviews" "
Rating 8 - Good. 77 out of 376 reviews" "
Rating 6 - Okay. 33 out of 376 reviews" "
Rating 4 - Poor. 22 out of 376 reviews" "
Rating 2 - Terrible. 11 out of 376 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Norman

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When my employees arrived, they did not have our correct reservation, saying they thought they were scheduled to arrive the next day (NOT TRUE, AND WE HAD CONFIRMATION AND COMMUNICATED DIRECTLY WITH THE PEROPERTY THE DAY BEFORE) leaving my employees with stranded. We were able to obtain a reservation at a different property and cancelled the reservation. They are now refusing to refund our prepaid reservation because we cancelled too late!!! It is ridiculous!
Stayed 4 nights in May 2024

8/10 Good

Maverick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Tammie M.

Liked: Cleanliness, property conditions & facilities
The area is convenient for moving around. Parking is $37 per day. The Breakfast was very nice.
Stayed 1 night in May 2024
Response from Anneka FOM on 14 May 2024
Thank you for your feedback. I hope you enjoyed your stay with us. Your feedback helps us improve our service. We hope to welcome you back soon the next time your in Indianapolis.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The parking is not convenient for the number of rooms/parties you have staying there. The "garage full" sign was out quite a few times during our stay and others had to find parking elsewhere even though theyd purchased a parking pass. I don't think thats worth paying for parking; it actually feels like a rip off for what you pay.
Stayed 1 night in Apr 2024
Response from Anneka FOM on 14 May 2024
We appreciate you taking the time to let us know of your experience at the hotel. I am very sorry that you did not have a great parking experience with us. I can assure you that we will share your comments with our senior management team to be sure that we re-evaluate operation. We hope to welcome you back the next time your in Indianapolis for a better experience.

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities
It was a beautiful hotel. Staff friendly
Stayed 1 night in May 2024
Response from Jared on 6 May 2024
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Paola

Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location!
Stayed 1 night in Apr 2024
Response from Jared on 6 May 2024
Thank you for taking the time to fill out this survey. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our first night out after having our son 4 months ago by going to an adult prom that a radio show was hosting. We chose to park across the street at IUPUI with our parking pass & walking over was simple. Our room was nice. The hotel was relatively quiet. Breakfast had lots of options. Would stay there again for sure!
Stayed 1 night in Apr 2024
Response from Jared on 6 May 2024
Thank you for taking the time to fill out this survey we are happy to hear that you enjoyed your stay with us and look forward to seeing you again in the near future.

8/10 Good

Baldomer Nutrix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
You can hear the traffic outside
Stayed 3 nights in Apr 2024
Response from Jared on 6 May 2024
Thank you for taking the time to fill out this survey we are happy to hear that over all you enjoyed your stay us hopefully next time you come to stay with us we can get that 5/5 from you.

2/10 Terrible

Danny, Mount Vernon

Stayed 1 night in Apr 2024
Response from Anneka FOM on 14 May 2024
We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself

2/10 Terrible

Ron

A month or so before my reservation dates of April 7-8 I canceled that reservation thinking I would get a refund. I was sure that I chose the refundable option on Expedia but was told that I had not. I had no proof. So I NEVER again will stay at any Hilton hotel or use Expedia for anything. (I've told all my friends and relatives about this experience.)
Stayed 2 nights in Apr 2024
Response from Anneka FOM on 14 May 2024
We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nicely furnished. No carpets a plus!! Parking garage full and had to valet but valet was professional and never had to wait for my car. Lobby coffee good too. No early check in but comfortable seating to wait.
Stayed 3 nights in Apr 2024
Response from Jared on 11 Apr 2024
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and cannot wait to see you again.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Friendly staff. The only real downside was the breakfast quality. No fruit for topping the waffles, eggs were not good. Oatmeal was okay, though
Stayed 1 night in Apr 2024
Response from Jared on 11 Apr 2024
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and cannot wait to see you again.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows could use to be bigger and have some fluff. Unfortunately I came down to breakfast about 20 minutes before it ended and there was nothing left to eat and staff was not getting more food. I went to the second breakfast area to find a line of people and almost no food and they were not bringing more out so people were filling there plates with what was left and didn’t care how many people were in line. So no free breakfast for us! But I gave the place 4 stars because it was clean and modern and easy parking in the garage for an additional fee. Also a lot of things to walk to nearby like a grocery store, park, canal walkway and the zoo. Lots of sirens went by and you could hear that clearly and hear everything people said in the hall outside your room.
Stayed 1 night in Apr 2024
Response from Jared on 11 Apr 2024
Thank you for taking the time to fill out this survey, we are happy to hear that overall, you enjoyed your stay with us, hopefully the next time you join us out breakfast team leaves a better taste in your mouth.

4/10 Poor

Ellen

Travelled with family and small children
Disliked: Staff & service, amenities
No restaurant at hotel, no hot tub, breakfast subpar, Staff unfriendly. We did not get an option to park in garage. They said garage was full even though it was not. forced us to have to pay for valet parking. I would not stay here if you have small children very inconvenient to walk to kid friendly restaurants.
Stayed 1 night in Apr 2024
Response from Jared on 11 Apr 2024
Thank you for taking the time to fill out this survey. Sorry to hear that you did not enjoy your stay with us.

10/10 Excellent

Kevin, St. Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our room (4th floor) was very spacious, clean, and well equipped. Shower was nice, water pressure satisfactory. Facility was overall clean. Every employee we came in contact with was friendly and helpful. The complimentary breakfast was delicious and had options for everyone. Including my grandson, who can only have almond milk. The banana bread waffles were especially tasty! Will definitely visit again.
Stayed 1 night in Apr 2024
Response from Jared on 7 Apr 2024
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was OK
Stayed 2 nights in Apr 2024
Response from Jared on 5 Apr 2024
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay and look forward to seeing you again.

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel were very nice. I did not care for the sliding door at the bathroom. The door did not cover the entire opening. The parking was very difficult to navigate. The food was good and the staff was very friendly and welcoming.
Stayed 1 night in Oct 2023
Response from Anneka on 5 Apr 2024
Thank you for your feedback. I am happy to hear you enjoyed your stay with us . We hope to welcome you back soon on your next trip to Indianapolis.

10/10 Excellent

Dustin, Connersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff
Stayed 1 night in Mar 2024
Response from Jared on 5 Apr 2024
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We knew check in was at 3:00 but hoped to get into a room at 2:40. A little frustrating that they made us wait until exactly 3:00 to check in.
Stayed 1 night in Mar 2024
Response from Jared on 25 Mar 2024
Thank you for taking the time to respond to the survey. While we do our best to accommodate early check in we can’t guarantee it.

10/10 Excellent

carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff easy in and oout
Stayed 2 nights in Feb 2024
Response from Jared on 14 Mar 2024
Thank you for taking the time to fill out this survey, we are happy that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, friendly staff!
Stayed 1 night in Mar 2024
Response from Jared on 16 Mar 2024
Thank you for taking the time to fill out this survey, we are happy that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jared on 7 Mar 2024
Thank you for taking the time to fill out this survey we are happy to hear that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay near downtown
Modern clean hotel with welcoming staff. Quiet setting, easy parking, nice breakfast. Front desk was a little tricky to find at first, did not realize attached to the additional hotel.
Stayed 1 night in Feb 2024
Response from Jared on 7 Mar 2024
Thank you for taking the time to fill out this survey we are happy to hear that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jared on 7 Mar 2024
Thank you for taking the time to fill out this survey we are happy to hear that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Blaire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was sad there wasn’t much food at a walkable distance, but it was a scenic area and very accommodating for the wedding I attended while there.
Stayed 2 nights in Feb 2024
Response from Jared on 7 Mar 2024
Thank you for taking the time to fill out this survey we are happy to hear that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property multiple times for IASBO conferences. It is consistently great. If there any issues they are addressed right away. I ran out of tissues and they were in my room when I got back, etc… I normally get a smile and a greeting when I walk in. Even if I’m not checking in.
Stayed 1 night in Dec 2023
Response from Jared on 23 Feb 2024
Thank you for taking the time to provide us with your feedback. We are very happy that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Barbara

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend 🙌
Everything was smooth, staff was awesome and friendly and helpful in everyway.
Stayed 1 night in Feb 2024
Response from Jared on 23 Feb 2024
Thank you for taking the time to provide us with your feedback. We are very happy that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Annika and the staff gave an excellent service! Highly Recommend.
Stayed 3 nights in Feb 2024
Response from Jared on 23 Feb 2024
Thank you for taking the time to provide us with your feedback. We are very happy that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and everyone was so nice
Stayed 1 night in Feb 2024
Response from Jared on 23 Feb 2024
Thank you for taking the time to provide us with your feedback. We are very happy that you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jared on 23 Feb 2024
Thank you for taking the time to provide us with your feedback. We are very happy that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Monica

Liked: Amenities
Great place, will be back
Stayed 2 nights in Feb 2024
Response from Jared on 12 Feb 2024
Thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and look forward to coming back.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anneka FOM on 8 Feb 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Lyudmyla

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay, convenient parking, nice location
Stayed 3 nights in Jan 2024
Response from Anneka FOM on 8 Feb 2024
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Norvin

Travelled with family
We had a Handicap room. It was on the 3rd floor and was the room furthest from the lobby. There were no chairs or a couch in the room. I requested that they bring us at least one chair. They said they would try. No chair was brought. My wife gets in pain if she cannot change positions. We were going to Methodist Hospital for a biopsy. She had a terrible night because she could not sleep. The room had a walk in shower which was nice but the soap etc were in bottles attached to the shower wall so far from the set for showering that they could not be reached. There were no grab bars in the shower or by the commode which makes moving from a wheel chair to either very difficult. There was one door in the hall getting to the room that a person moving the chair on their own would not have been able to get through because there was about a half inch of space or 1/4 on each side. The room was basically that they needed by law to have access rooms but this was just a poorly done get it built. If you need a handicap room make them show you what you are getting before you pay or better yet go to reserve at a different Hotel. The idea was that we would make the long drive up the night before because she has a hard time riding long distances in a car. Also the hotel is about 6 minutes from the hospital. To much money and pain for my wife with a crappy outcome.
Stayed 1 night in Jan 2024
Response from Anneka FOM on 8 Feb 2024
Thank you for your feedback. I am sorry to hear that you did not have a great experience with us. We appreciate your feedback this will help us improve for the next time.

6/10 Okay

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anneka FOM on 8 Feb 2024
Thank you for your feedback.

10/10 Excellent

Crystal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey.

10/10 Excellent

Envy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be my go too anytime I visit
Stayed 2 nights in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

2/10 Terrible

Pam

Stayed 1 night in Jan 2024
Response from Anneka FOM on 8 Feb 2024
Thank you for your feedback.

10/10 Excellent

Crista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we could have stayed longer but we were there to get to Riley's Children hospital early the next morning. Only complaint is the parking fee. $37 for parking garage & $40 for valet. It may have been on the website but I didn't see it or think about it. Front desk & valet were very kind and accommodating. $0 for parking less than 12 hours is really excessive.
Stayed 1 night in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Bertha

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet cost vs kids
I was very happy with the hotel except that I have to pay a $75. pet fee on a well behaved dog and there were at least a dozen families here with kids that did more damage to the hotel than my dog would ever be allowed to do. I should have checked on free parking cause that was another expense I wasn’t expecting. The extra cost makes it not affordable to stay as a senior traveler. Most of us like to travel with our pets and the extra cost is too high. Although I enjoyed my stay the cost makes me have to reevaluate my next trip.
Stayed 1 night in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Almira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Claudine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Super friendly and on top of our needs It was terribly cold that day and the lobby was ice cold. I felt sorry for the front desk worker. Her glasses were frosted over. My key card never worked for the garage lift. Somebody had to be called every time. Not sure why?
Stayed 2 nights in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.

8/10 Good

Sidonie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jared on 30 Jan 2024
thank you for taking the time to fill out this survey; we are happy to hear that you enjoyed your stay and hope to see you again.