4/10 Poor
Tom
Travelled with partner
26 May 2024
We’ve been going to the Tropicana for close to 10 years. We will not be going back. It has not only gotten so run down, but it is extremely under-staffed. It took almost an hour for us to check in because there was only a single person working the desk on Memorial Day weekend because all of the electronic check-in Kiosks were not working. Additionally for >$400/night we were not able to even get housekeeping, and here is the direct quote from the automated text message “concierge” response (again, because there was no human staff available to answer the line):
“ I do apologize! It is our intention to provide make-up service for all occupied rooms daily. We are only offering limited services at this time which may delay the cleaning of your room. A housekeeper will drop off your pillows within an hour. Please make sure your do not disturb sign is not on your door for delivery. :)”
The pillows and linens were also cheap, it was like sleeping with a little throw pillow. I am a pretty low-maintenance person and never want to be a Karen, but the corner-cutting, cheapness, and under-staffing were ridiculous. Next we will be staying at the Ocean or Hard Rock where you actually get your moneys worth. Sadly, a hard pass.
Tom
Stayed 2 nights in May 2024