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Reviews of Yufuin Yumeguri Hotel Sankouen

3 out of 5
Yufuin Yumeguri Hotel Sankouen
Yufuin Kawaminami 1723, Yufu, Oita

Reviews

9.0

Wonderful

Rating 10 - Excellent. 286 out of 480 reviews" "
Rating 8 - Good. 156 out of 480 reviews" "
Rating 6 - Okay. 30 out of 480 reviews" "
Rating 4 - Poor. 5 out of 480 reviews" "
Rating 2 - Terrible. 3 out of 480 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall 10/10. Since we are Expedia Gold, hotel gave us an upgrade to Villa cottage with a bottle of Japanese sake for our dinner. Cottage is really nice with private outdoor Onsen and bath. They also have 10 different Onsen on property that you can use, most of those are private that notify by the sign outside if it is vacant or occupied. Traditional dinner was great, we can see all the detail of preparations and care. Staffs are friendly, polite and nice. We loved it.
Stayed 3 nights in Feb 2020
Response from Mine on 11 Mar 2020
Thank you very much for staying at our hotel the other day. We look forward to seeing you soon on your next visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were contacted by the property via Expedia before the stay to book the free shuttle which met us on time outside the JR Yufuin entrance. The property is someways out on the hillside far from everything else. Reservation with the shuttle would be required to visit town. Check in was great and fast and we were upgraded as we were Expedia Gold members and also offered a very large bottle of wine for dinner as part of the membership. We were shown to our room by a very polite staff member whom also introduced us to the facilities. The property has private baths and public baths as well as a female-only bath. The private baths are for you or your family to use (everyone can use it) and you simply find one that is vacant, hang an occupied sign, lock the door and the bath is yours to use for the duration until you exit. The sizE of the baths vary but can fit up to 6 comfortably. All amenities provided for. Dinner was great, a lot of users commented that it was good but not excellent. I thought there was a noticable attempt to impress and satisfy. Overall 10/10 with maybe the exception of more frequent shuttle services. Will definitely come back and recommend.
Stayed 1 night in Feb 2020
Response from MINE on 13 Feb 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great private hot springs in the outdoor
Stayed two nights for solo relaxation trip. Having multiple private hot springs in the outdoor setting was the greatest value of the place (the main reason for me to choose this place). Staff were very friendly and made my stay very convenience. Facilities are a bit old-fashioned, but it is traditional Japanese ryokan. So no complaints about it. Food was good enough, but not superb.
Stayed 2 nights in Dec 2019
Response from MINE on 13 Feb 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Ka Ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Yufuin!
The hotel staff are all very nice , has private family onsen is impressive! So we come again and again! We stay again in Jan
Stayed 2 nights in Nov 2019
Response from MINE on 13 Feb 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Duangrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall services of the hotel are great. Various setup for private onsen is a selling point.
Stayed 2 nights in Dec 2019

8/10 Good

ManF, Yufuin

Travelled with family
Liked: Amenities
The facilities is relatively old,surrounding area is nice,the temperature of the onsen water is too low,you can imagine how it feels like taking a bath outdoor with zero degree. There are only 6 private bath houses,which intends to serve all the guest in the hotel,long line up during service hour. The quality of the breakfast and dinner is impressive
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Jessalyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and friendly. The private indoor onsen is a bit worn out and the water in private open air onsen is not hot enough.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
pleasant boutique onsen just outside of Yufuin
The private Onsens were superb, especially the mineral pool (#1 Onsen). Room was large with private toilet and the hotel upgraded us to have our own bath tub. That was nice! Room was spacious and mostly clean (we found some dust and ladybugs in the room). Futons were comfortable and warm. Dinner and breakfast service was good but we’ve had better quality elsewhere. Room is a bit dated and need more modernizing.
Stayed 1 night in Nov 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Onsen hotel
Booked a room with breakfast and dinner from Hotels.com for my family of 4. Easily arranged pick-up shuttle from Yufuin station, meals time and return shuttle by email. Even got an upgrade from hotel with private bath which was very nice! Kids enjoyed the tatami while adults enjoyed the proper beds. Onsens were nice, we tried 3 of them! All good, but meals can be better!
Stayed 1 night in Jul 2019
Response from STAFFミネ on 20 Sept 2019
Thank you very much for staying at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.

8/10 Good

KA WAN VENUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall stay good, service facilities good, but the onsen area at night time should has more light so make us feel better.
Stayed 1 night in Jun 2019
Response from STAFFミネ on 17 Sept 2019
Thank you for staying at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to promote better service in the future. We sincerely look forward to your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are wonderful hot springs, but there are also too many guests. So it is little bit hard to enjoy several hot springs. The dinner is so good not perpect. And all staff is very find except one person who speak korean. She is very unkind when i check-in.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

LP

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had excellent onsen facilities. Among the 11 baths, 8 could be used privately. It was the first time my 4-year-old son went to onsen and I was worried that he would not like it. But since we had a private bath I didn't need to worry that my son would affect the others. And it turned out that my son liked the onsen experience very much. I spent quite a large sum of money to stay at the hotel. The room (Twin Room with Tatami Area with Shared Bathroom) was very large. The package included breakfast and dinner. I think the price is reasonable. During my stay, there was some problem with the toilet and we were suggested not to use it. I originally was not very happy about it. However, when we checked out, the manager offered me a compensation in cash. The amount was reasonable but was generous enough to make sure that I was happy with it. I think the service was excellent. Besides, there was a lady would could speak Chinese (Mandarin). For some reason they charged ~¥1920 for my 4-year-old son (we had 3 persons altogether), even though the Expedia website said that children under 5 were considered as infants. The extra charge was ok to me.
Stayed 1 night in Mar 2019
Response from JE on 18 Mar 2019
Thank you very much for staying at our hotel. Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service. We look forward to seeing you soon on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Travelled with group
Old foods not quality No bathroom Too cold go outside private No english
Stayed 1 night in Dec 2018

10/10 Excellent

SiewHong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryokan which has 7 open air private Onsen
This Onsen ryokan located some distant away from the main shopping belt, Kinrinko lake & JR Station. It lose out to its competition in term of location. But it make it back with services, scenary, food and its onsen/hot springs. I been to Japan & Yufuin many times, this is the ryokan probably has the most private Onsen. It has 2 indoor private Onsen, 1 huge public indoor public Onsen & 7 other open air private Onsen. But during the winter when outside temperature could go down to low single digit degree Celsius, it could be a struggle to walk from the main building to the private open air onsen, which is about 100-150m away. The food is of good quality and generous as it include the local famous Bungo Beef & Salt Bake Sea Bream. Further the front desk gave me 1000yen discount voucher if I stay with them within next 24 months. Strongly recommend this ryokan.
Stayed 1 night in Nov 2018

10/10 Excellent

Liliana, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceed expectation, good value for money. Will come back
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one
Nice and clean hotel. It got many different private onsen.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018

8/10 Good

Helena@Toronto, Toronto

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is good but a little old, cleanness needs improvement due to too many bugs inside the hotel; even found one dead bug under our dinning table.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the stay at Sankouen. The staffs are very responsive and friendly. The hot springs are out of the world. The food are decent. Our entire family will come back again if we are visiting Yufuin in the future. Thank you.
Stayed 1 night in Jul 2018

8/10 Good

Chin Kwong

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, comfortable and nice, the only issue is we arrived too late, and the reception close at 6:30pm, we almost miss it, the staffs are helpful
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff was very nice, the staff was very nice, the rooms were very good, and the open-air bath was also very good. The skin after the hot spring was smooth ~ I am planning to go again next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ryokan
Amazing ryokan, superb facilities and outdoor onsens.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yuen Mui Jeice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is good. Staff are friendly and helpful. Nice neighbourhood.

10/10 Excellent

abbie, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Many family onsen and great dinner and breakfast course Great view also!

6/10 Okay

Season traveler

Can improved to give clients a better experience..
Private baths does not have towels & drinking waters.. Also during our meals, due to lack of staff, foods were served late (or rather slowly), also language problems on communicate ...

10/10 Excellent

Jae Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

akifumitk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3月末の土日、家族で初めて利用しました。 到着してチェックインするなり、Expediaのゴールド会員であるため、無料でお部屋をアップグレードしていただきました。3部屋しかない離れに案内され、家族全員の旅気分が盛り上がり、良い思い出が作れました(^^)
Stayed 1 night in Mar 2020
Response from ゆふいん湯めぐりホテル山光園 on 5 Apr 2020
クチコミへのご投稿、高評価を頂きまことに恐縮です。大変嬉しく思っております。 今後とも多くのお客様に寄り添ったおもてなしができるよう尽力して参る所存です。 お客様のまたのご利用を心からお待ち申し上げます。

10/10 Excellent

Sasaki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from ゆふいん湯めぐりホテル山光園 on 15 Mar 2020
Sasaki 様 この度は高評価をいただきまして誠にありがとうございます。 またのお越しを心よりお待ちいたしております。

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mine on 16 Mar 2020
この度はご宿泊頂きまして御礼申上げます。 次回も是非当ホテルをご利用頂きますよう、一同心よりお待ち申し上げます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
송영서비스도 너무 좋고 온천도 최고 였습니다!! 엄마가 온천 엄청 좋아하셨어요. 근데 저는 가이세키 맛있었는데 엄마는 짜고 느끼하다고 하시더라구요. 그래도 온천이 진짜 너무 좋아서 만족했습니다.
Stayed 1 night in Feb 2020
Response from MINE on 15 Feb 2020
저희 호텔에 숙박해주셔서 대단히 감사합니다. 소중한 후기 감사합니다.

10/10 Excellent

David, 부산

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
정말 친절하고 음식도 맛있었고 좋은 시간 보냈습니다. 기회가 된다면 또 가고싶네요 마음에 들어요
Stayed 1 night in Feb 2020
Response from MINE on 16 Feb 2020
저희 호텔에 숙박해주셔서 대단히 감사합니다. 소중한 후기 감사합니다.

8/10 Good

CHUEN SUM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private onsen baths are exceptional
Stayed 1 night in Feb 2020
Response from MINE on 13 Feb 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
温泉池不錯.但晚餐食物是我住過温泉洒店最差的一間, 早餐更不在話下, 吃一隻煎蛋等15分鐘, 三個人退房後唯有出外才吃.
Stayed 1 night in Jan 2020
Response from Mine on 11 Mar 2020
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We will take seriously about your opinion and use it as a material for future improvement.

8/10 Good

Ho, Hong Kong

Travelled with family and small children
Liked: Staff & service, amenities
浴室不在室內 ， 房內浴池嚴重不清潔，房間有易味，客廳灯光黑暗，房內灯經常經常閃爍閃爍，令眼不舒服，
Stayed 1 night in Jan 2020
Response from Mine on 11 Mar 2020
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We will take seriously about your opinion and use it as a material for future improvement.

2/10 Terrible

YU LIN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很差勁的服務
接送人員面無表情，行李到飯店的石頭路不便推行李，櫃台人員服務態度很差，房間裝潢老舊（木頭都很舊），房內無個人衛浴，不適合親子住宿。收費很貴，非常不值得，餐食普普。
Stayed 2 nights in Jan 2020
Response from Mine on 11 Mar 2020
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We will take seriously about your opinion and use it as a material for future improvement.

10/10 Excellent

WoongJin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우만족
너무좋았습니다 조용하고 물도 깨끗하고 식사도 대만족! 즐거웠습니다.
Stayed 2 nights in Jan 2020
Response from MINE on 13 Feb 2020
저희 호텔에 숙박해주셔서 대단히 감사합니다. 소중한 후기 감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
좋았어요
Stayed 1 night in Jan 2020
Response from MINE on 13 Feb 2020
저희 호텔에 숙박해주셔서 대단히 감사합니다. 소중한 후기 감사합니다.

10/10 Excellent

Lam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫泉極好，有美肌溫泉，選擇多，私人風呂也有大小任君選擇，可能是天氣太凍的關係，且是露天，以致水溫不夠熱，食物品質很好，員工親切，有懂英文的員工，下次再來由布院必選
Stayed 1 night in Jan 2020
Response from Mine on 11 Mar 2020
Thank you very much for using our hotel hotel. I hope that you will return to Japan. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use.

10/10 Excellent

HWI JIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박후기
가이세키 및 조식은 만족스러웠습니다. 직원들의 친절도도 좋았고요.~
Stayed 1 night in Jan 2020
Response from Mine on 11 Mar 2020
저희 호텔에 숙박해주셔서 대단히 감사합니다. 소중한 후기 감사합니다.

8/10 Good

EUNSIL

Stayed 2 nights in Jan 2020

8/10 Good

Lai Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good! will go again!
Stayed 1 night in Jan 2020
Response from Mine on 11 Mar 2020
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time. We look forward to seeing you soon on your next visit.