6/10 Okay
Phuong
Travelled with family and small children
18 May 2024
Liked: Staff & service
The room was quite humid and damp. (Could be that it's because our room was by the pool?) But that made the comfort level of the room quite poor. The bed (King size and sofa bed) were way too soft and offered no support. Our whole family had a terrible sleep. Also check in time is at 4pm. We arrived after 4 and were still asked to wait as the room wasn't ready yet. It was only a 5 minute wait but at that point it was quarter to 5. We also had breakfast at Aaltos. We were too early for the buffet but that was totally ok for us to order off menu. We weren't told about the 8.99 breakfast special though and ended up paying way more then what we needed to had we known. Staff was really great all across the board here, but I wouldn't recommend a stay as things need alot of updating. Not even for esthetic purposes but for comfort itself. Bathroom was also so small.
Phuong
Stayed 1 night in May 2024