Lobby

Reviews of Wyndham Garden Williamsburg Busch Gardens Area

3 out of 5
Wyndham Garden Williamsburg Busch Gardens Area
201 Water Country Pkwy, Williamsburg, VA

Reviews

6.8
Rating 10 - Excellent. 401 out of 1440 reviews" "
Rating 8 - Good. 344 out of 1440 reviews" "
Rating 6 - Okay. 284 out of 1440 reviews" "
Rating 4 - Poor. 209 out of 1440 reviews" "
Rating 2 - Terrible. 202 out of 1440 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Arieana

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wasn’t upset about them remodeling, it didn’t affect the rooms. But when it came to the room, it was stuffy and extremely warm with the air conditioning on we all woke up feeling like we were Getting sick. The beds weren’t comfy me and the husband are aching bad from them. We also woke up to a bunch of ants in our room which freaked me out because I don’t like bugs indoors. I didn’t complain to the property directly because they were extremely sweet, and we were just exhausted.
Stayed 1 night in May 2024
Response from Guest Services on 13 May 2024
Thank you for the review. We are sorry your stay was not as good as it should have been and we appreciate the feedback which will be used moving forward. In the future we do advise reporting directly to staff so that the problems can be corrected before the end of your stay.

2/10 Terrible

Fernando

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place
Stayed 2 nights in May 2024
Response from Guest Services on 13 May 2024
We deeply apologize about the poor experience you had at this location cleanliness wise and we appreciate the feedback. We are currently under renovations and apologize about any issues this may have caused regarding the cleanliness of the property. We hope you can give us the opportunity to do better moving forward.

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice and I plan to stay again while visiting Bush Gardens, staff is very friendly and helpful. continental breakfast was fresh, hot and delicious.
Stayed 1 night in Apr 2024
Response from Guest Services on 10 May 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

4/10 Poor

David, Topeka

Business traveller
The hotel is under construction, and construction workers are in the way. For example, the elevator door opened and there was a ladder with someone on it, blocking my way out. The WiFi was really slow and worked about half the time. Couldn’t use all the doors because of construction. I had to check in and out of the hotel using my phone because their computer system was down. However, the staff were nice!
Stayed 2 nights in May 2024
Response from Guest Services on 10 May 2024
Thank you for the review. We deeply apologize about the issues you experienced regarding the renovations and we hope to give you a better stay in the future once they are complete.

6/10 Okay

Amanda

Disliked: Property conditions & facilities
Turns out this property was recently acquired by Wyndham and is very much under renovation. It’s fine for one night but I’m glad I only paid $50 with hotel points
Stayed 1 night in May 2024
Response from Guest Services on 5 May 2024
Thank you for the review. We deeply apologize about any issues you experienced due to our renovations and hope you can give us the opportunity to do better in the future.

6/10 Okay

Janine Adrian

Business traveller
Disliked: Staff & service, property conditions & facilities
They are currently undergoing renovations that I was unaware of. Much of the property is in disarray and torn up inside but the outside looks ok.
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you for the review. We are sorry your stay was not as good as it should have been due to our renovations and we hope you can give us the opportunity to do better in the future once they are complete.

6/10 Okay

Michele

Travelled with family, Travelled with pets
Liked: Staff & service
There was remodeling going on so the property was not very clean.
Stayed 2 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you for the review. We are sorry your stay was not as good as it should have been due to the renovations and we hope you can give us the opportunity to do better in the future.

2/10 Terrible

Danielle

Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
We are so sorry your stay was not as good as it should have been and we appreciate the feedback. We hope you can give us the opportunity to do better in the future.

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Guest Services on 20 Apr 2024
Thank you for the review. We are so glad you enjoyed your stay and hope to see you again on your next visit to the area.

6/10 Okay

Sommer

Liked: Staff & service
Disliked: Property conditions & facilities
Entire property under construction. I was not expecting this. Building is definitely old
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Thank you for the review. We appreciate the feedback and can assure you that any work being done in the hotel is to update the building and bring it to a higher standard. We appreciate the feedback and can assure you no facilities are closed on property due to work being done. We hope you can get the opportunity to stay with us again in the future.

2/10 Terrible

Brandon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prejudice towards me. I'm a mixed black and white American man and i did not feel welcome at this hotel. They're primarily Arab and Indian people. They kept looking at me not in a friendly way and assumed i was not a tenant. I will never come to this location again. The building is still being worked on and they offer nothing to their guest.
Stayed 1 night in Mar 2024

2/10 Terrible

tayfun

Travelled with family
Disliked: Cleanliness
AC and TV was not working
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
We deeply apologize about your poor maintenance experience and encourage you to inform staff during your stay regarding issues so they can be resolved. We hope you can give us the opportunity to do better in the future.

4/10 Poor

Michelle

Stayed 2 nights in Mar 2024
Response from Guest Services on 30 Mar 2024
Thank you for the review. We are sorry your stay was not as good as it should have been and hope to give you a better experience in the future.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for the review. We are so sorry to hear your stay did not end well and we appreciate the feedback. We hope you can give us the opportunity to do better in the future.

8/10 Good

Minsiss

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very nice person who checked us in. Loved our room. Only thing I wish , was for an indoor pool. And things looked a little off because of remodeling construction but it was good overall.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for the review. We are glad you enjoyed your stay with us and hope to give you an even better experience in the future.

6/10 Okay

Rogger

Travelled with group
Liked: Staff & service
Lobby is kind of shocking but the rooms are solid and worth the money paid.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for the review. We appreciate the feedback and hope you can give us the opportunity to provide you with an even better experience moving forward.

4/10 Poor

Sandi

Disliked: Cleanliness, staff & service, property conditions & facilities
They were in the middle of renovations no one told us about. Check in lady was rude. Lots of trash and debris in parkinglot. Would not recommend.
Stayed 3 nights in Feb 2024
Response from Guest Services on 26 Mar 2024
We deeply apologize about the poor experience and appreciate the feedback. We hope you can give us the opportunity to provide you with a better experience in the future.

10/10 Excellent

UTAM

Liked: Staff & service
Very convenient and inexpensive
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Thank you for the review. We are so glad you enjoyed your stay with us and appreciate the feedback. We hope you get the opportunity to stay with us again in the future.

4/10 Poor

Dennisa

Travelled with family
Disliked: Property conditions & facilities
Under renovation, makes your stay feel bad and the hotel rooms are pretty outdated
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for the review. We deeply apologize about the poor experience you had at this location and appreciate the feedback. We will use the comments moving forward to help prevent any issues in the future. We hope you can give us the opportunity to do better.

10/10 Excellent

Brittany

Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Mar 2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope you get the opportunity to visit us again in the future.

2/10 Terrible

June

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience.
Stayed 7 nights in Feb 2024
Response from Guest Services on 5 Mar 2024
We deeply apologize about your poor experience and can assure you this is not our standard. We hope you can give us the opportunity to do better moving forward.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have known for a $60 stay. The hotel is in a state of construction- everywhere. The room is old, tv doesn’t work unless you go ask the clerk how to use it, because the front desk phone doesn’t work- mirror had toothpaste splatters, sink and tub were ewww. I don’t normally complain- but this was uncomfortable. Breakfast was nearly nothing- coffee tasted like pot had not been cleaned out in forever.
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
We deeply apologize about the poor experience at this location and appreciate the feedback. We will use your comments to help prevent and correct the issues you experienced moving forward. We do hope you can give us the opportunity to do better in the future.

6/10 Okay

Carla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand that the hotel is under renovation but the cleanliness was very poor. At the entrance of the room, it was a mess the only good thing was that the room was clean
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for the review. We deeply apologize about the poor experience and hope you can give us the opportunity to do better moving forward.

2/10 Terrible

Kris

Disliked: Cleanliness, property conditions & facilities
The hotel was going through renovations which I was unaware. Inside smells like heavy smoke and the breakfast is a joke. Never again.
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for the review. We deeply apologize about the poor experience you had at this location and will use the feedback to resolve the problems you experienced moving forward. We hope you can give us the opportunity to do better in the future.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Quiet setting, convenient. Remodeling, breakfast was pretty basic.
Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for the review. We are glad you enjoyed your stay and appreciate the feedback. We hope to see you again in the future for an even better experience.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb 2024
Thank you for the feedback. We apologize that your stay was not as good as it should have been and hope you can give us the chance to do better moving forward.

4/10 Poor

Anne

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very minimal breakfast. Unaware hotel undergoing massive reno. Shower had minimal water flow and no pressure.
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb 2024
Thank you for the review. We deeply apologize about the poor stay you had and appreciate the feedback which will be used to correct the issues you experienced moving forward. We hope you can give us the opportunity to do better in the future.

8/10 Good

Terence

Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again for an even better experience in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
I stay at Wyndham hotels a lot and usually have very pleasant experiences. I always seem to book at a good price for a nice, decent facility. This one was under renovation and i wasn't aware. It was a bit disappointing because the workout room was small and the equipment wasn't in great shape. For breakfast, there were only bagels, bread for toast, yogurt, and some apples. The coffee wasn't really good and actually had a bunch of grounds in it. It was not the worst experience ever but it wasn't the Wyndham that I'm used to.
Stayed 2 nights in Feb 2024
Response from Guest Services on 18 Feb 2024
Thank you for the review. We apologize about the poor experience and appreciate the feedback which will be used moving forward to help create a better stay for our guests. We hope you can give us the opportunity to do better in the future.

4/10 Poor

PamRick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 18 Feb 2024
Thank you for the review. We apologize about the poor experience and will use the feedback moving forward.

2/10 Terrible

Yahaira

Travelled with family and small children
Disliked: Amenities
It was terrible the breakfast in the morning were not replenished. Got woken up to a fire alarm and had to wake up and go outside. Then I was stuck in the elevator for 20 minutes had to call 911 to have fire company come out because staff didn’t seem like they were too concerned of getting me out then when I did get out everyone went about there day didn’t check on me to see if I was ok or anything just disregarded what just happened.
Stayed 3 nights in Feb 2024
Response from Guest Services on 18 Feb 2024
Thank you for the review. We deeply apologize about the issues you experienced and can assure you this is not our standard. We will use the feedback to address the issues you experienced. Employees were in the process of getting you out from the floor above you and succeeded in this as the fire department arrived. An employee did speak to you in the lobby after the fact but unfortunately could not follow up past that due to not knowing your room number at the time of the incident. We will use the feedback provided to update our training regarding the matter and adjust our policies. Once again we deeply apologize about the incident and will use the feedback moving forward.

4/10 Poor

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing stay
Service was fine and the room was clean. That’s the only positive I have. First off, they’re remodeling. Had I known that, I would have picked a different hotel. Two, the room seemed to be equipped with the cheapest possible options. The metal bed frame screeched with every move, the pillows were thin and hard. The TV had a very poor picture quality and even the toiletries were of a very low quality. I was holding out on giving a bad review based on the free breakfast - which was advertised to be a “hot breakfast” with eggs, bacon, waffles, etc. Imagine mine and my 7 year old’s disappointment when breakfast was cereal and bagels with no cream cheese. I also observed the person re-stocking the bread for toast holding an armful of sliced bread while wearing no gloves. We stuck to cereal after that. Overall a very disappointing stay and I will definitely not be picking this hotel again.
Stayed 1 night in Feb 2024
Response from Guest Services on 12 Feb 2024
We deeply apologize about the poor experience and the issues you had at this location. We will address the issues directly at property and hope you can give us the opportunity to do better in the future.

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again...to many other options in area
We specifically utilized this hotel due to their "breakfast" boasting but quickly learned, the 1st morning, that due to their on-going renovation, breakfast was limited to a foam bowel and cereal. Staff reported that this had been updated on the websites but we showed them it had not. The whole hotel is currently a mess with, what appears, construction workers living there while they rebuild the building. Every time we walked in we were redirected to a new pathway to get to our rooms. We did sight the construction workers drinking beer one afternoon as we returned. I'm assuming it should be nice when they finish, but probably not the place to stay at currently. Hopefully our newly renovated room will not be their final product as our sheets had stains all over them; the flooring was a tad short for the room, electrical outlets were loose, the bed was like sleeping on a rock, the pillows were extremely flat, etc, etc. We travel often, and never provide such a negative review, as we feel we can stay in most places without complaints, but not one time did we see a manager or were we provided with any alternatives to staying in a cleaner room: we had rented multiple rooms and other family members stated their's were actually worse than ours. Currently we say stay at your own risk....hopefully it will improve.
Stayed 3 nights in Jan 2024
Response from Guest Services on 12 Feb 2024
We deeply apologize about the poor experience you had at our location. We appreciate the feedback and will use it to address the issues you experienced moving forward. We hope you can give us the opportunity to do better in the future.

6/10 Okay

Anne

Business traveller
Front desk people were very friendly. The hotel was under construction. Vending machines were empty. Room had crumbs on shelves and on floor. Halls smelled like weed. It is a close 5-10 minute drive to restaurants.
Stayed 2 nights in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you for the review. We deeply apologize about the poor experience and we appreciate the feedback. We hope you can give us the opportunity to give you a better experience moving forward.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean room, professional yet personable staff. Always ready to accommodate!
Stayed 1 night in Jan 2024
Response from Guest Services on 27 Jan 2024
Thank you for the review. We are so glad to hear you enjoyed your stay with us and hope to give you an even better experience in the future.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 27 Jan 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

8/10 Good

Versal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, amenities
Stayed 6 nights in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for the review. We are glad you had such an enjoyable experience at our location and hope to see you again in the future.

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fast check in and I loved that the water was hot, room heat was cozy and it was a microwave even though I didn’t use it
Stayed 1 night in Jan 2024
Response from Guest Services on 13 Jan 2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Pete

Stayed 1 night in Jan 2024
Response from Guest Services on 13 Jan 2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Brandon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Response from Guest Services on 11 Jan 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again on your next visit to the area.

6/10 Okay

Marion

Travelled with family
Liked: Staff & service, amenities
AC did not work properly. Thermostat? Staff was very friendly and competent.
Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan 2024
Thank you for the review. We apologize about the maintenance issues you experienced and will use the feedback moving forward. We hope you can give us the opportunity to give you a better experience in the future.

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There was blood on the sheets on both beds. TV didn't work. Not enough towels. You get what you pay for so buyer beware! And bring your own sheets.
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Jan 2024
We deeply apologize about the poor experience you had at this location regarding both housekeeping and maintenance. We appreciate the feedback and will use it to help prevent these issues moving forward. We hope you can give us the opportunity to serve you better moving forward.

8/10 Good

Tara

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Jan 2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again and provide you with an even better experience in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Pretty good
Good place. Shower didn’t get hot or warm at all. Good parking and room location. People were friendly.
Stayed 2 nights in Dec 2023
Response from Guest Services on 2 Feb 2024
Thank you for the feedback. We deeply apologize about the maintenance issues you experienced and will use the feedback moving forward. We hope you can give us the opportunity to do better in the future.

8/10 Good

Aretha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 1 Jan 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again on your next visit to the area.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent and the staff was great! We enjoyed our stay very much. The only comment i have is that the carpet in the room needs to be changed out. Other than that the hotel is great!
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
Thank you for the review. We are glad you enjoyed your stay with us and appreciate the feedback. We hope to be able to give you an even better stay in the future.

10/10 Excellent

Marta, Levittown

Liked: Cleanliness, amenities
Great customer service! What I love the most was the breakfast service that is include! Totally worth it!
Stayed 2 nights in Dec 2023
Response from Guest Services on 31 Dec 2023
Thank you for the review. We are so glad you had a good experience at this location and hope to see you again on your next visit to the area.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on 31 Dec 2023
Thank you for the review. We are glad you enjoyed your stay with us and hope to see you again on your next visit to the area.

2/10 Terrible

Venessa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the beds had a red stain on the mattress which could visibly be seen through the sheets. The walls are super thin and the guest next door had the tv super loud we weren’t able to sleep at all. The breakfast was cold and not much variety. Staff during check in at night was super friendly but the morning staff was not pleasant at all. Would not recommend this hotel at all.
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
We deeply apologize about the poor experience at this location. We appreciate the feedback and will use it moving forward to help prevent the issues you occurred from happening again in the future. We hope you can give us the opportunity to serve you better moving forward.