Couples treatment room(s), body treatments, aromatherapy
Check availability

Reviews of Kingsmill Resort

4 out of 5
Kingsmill Resort
1010 Kingsmill Rd, Williamsburg, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 606 out of 1006 reviews" "
Rating 8 - Good. 263 out of 1006 reviews" "
Rating 6 - Okay. 96 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 17 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Locust Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property.
Stayed 1 night in May 2024

2/10 Terrible

robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I never complain, ever! For me to write a bad review or even go to management with problems never happens but.... The room smelled like baby diapers - really. Left my door open and A.C. on which helped enough so I could stay in the room. Then discovered crumbs all over the carpet (I have never encountered this) and mold in the bathroom. Soap dish was caked with old soap. Garbage from the previous guest was left by the housekeeper next to the door. I have never felt the need to keep my shoes beside my bed because I didn't want to walk on the carpet, nor have I felt the need to constantly wash my hands because I know everything I touch is dirty/germy. Sadly, this is what I had to do at Kingsmill. I have owned successful businesses and I know that people who are honest enough to share their gripes with me is much more valuable than compliments. So I am hoping Kingsmill management will feel the same way too.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained grounds. Awesome views of the River.
Stayed 4 nights in Apr 2024

6/10 Okay

Faye

I think the stay was great but the only things that I wish were better was quality of room verse price. Everything was alittle over priced for quality. Refrigerator in room did not work well. We were on bottom floor and the amount of noise that you could hear from upstairs interrupted our sleep. The body wash was empty and bathroom floor had hair on it. Restaurant on campus was ok. Service was really slow and we were told because of wedding parties but they should have carried enough staff to service everyone appropriately. People were friendly but overall we would have enjoyed better quality for the price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, the staff extremely helpful and knowledgeable. Loved the quietness, the landscape, the wonderful nature and wild animals, the symphony of birds each morning. The location is amazing, the pickleball, bike trails, great areas and sidewalks for walking and enjoyment and the presence of security.
Stayed 7 nights in Apr 2024

10/10 Excellent

chris

Travelled with family
Liked: Property conditions & facilities
Excellent stay.
Stayed 1 night in Apr 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
great Stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Lilian

Travelled with family
Disliked: Property conditions & facilities
Location was good unfortunately the room we stayed in was very dusty , my kid woke up with a rash due to the dust . The bathroom definitely can be updated . The bed was uncomfortably. The breakfast buffet was good .
Stayed 3 nights in Apr 2024

8/10 Good

Mark, chatham

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Elizabeth, woodhaven

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Rooms were not up to date faucet handle broken My friend also stood in another room and said that there was very little hot water and some faucet was also broken. The outside is beautiful and deceiving cause the rooms were so not up to date and they were tiny. Not worth the money
Stayed 2 nights in Apr 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kelli, Martinsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

christopher

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Kemore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Easy check in,
Stayed 1 night in Mar 2024

8/10 Good

Sandee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give it 5 stars because of the nice property, only bad thing is I can hear the other people’s conversations in a different room. I didn’t sleep well one of the nights
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great experience this weekend. The staff was wonderful in every department. Special thanks to Kyle, who transported us to and from Bush Gardens. We will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Baris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was super friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
The view
Stayed 1 night in Mar 2024

6/10 Okay

Seleena

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the end of our trip resulted in a more enjoyable experience the beginning was certainly less than expected. The photos listed for the property and for the rooms listed, they were not nearly as nice, clean, or appealing. The first room we were placed in had a mildew scent, was cramped, had a horrible view, the tub was not clean, it was nothing like the photos listed. The second room we were upgraded to was much nicer, was definitely more like the photograph we saw on the site. However, we couldn't get into our room because the door wouldn't unlock with our keys only the master copy. This resulted in us waiting 1.5 hours before getting settled in and thankfully they were gracious enough to upgrade us a second time. Our final room was much nicer, roomy, and very relaxing. We did have some issues with the upstairs visitors stomping all night long, waking us up at 3 AM continuously causing our pup to bark. The pool/hot tub situation was quite disappointing due to the fact that other guests, (not so much the accommodations). There were people with alcohol, diving in 3ft of water, children jumping in the hot tub, someone peeing in the hot tub on purpose, etc. The property is beautiful, unfortunately, we didn't explore it as much, but we did enjoy our overall stay on Saturday and Sunday. I am very grateful for the way the staff took the time to accommodate us and ensure we had an enjoyable stay.
Stayed 2 nights in Mar 2024

2/10 Terrible

james

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where should I start. After we checked in, we went out for dinner. When we returned to are room. The TV did not work and the toilet keep running water after flushing. Tried to use the phone within room to call front desk. The phone was broken. Tried to reach front desk with cell phone and no answer. Drove to main office and asked for another room. It was 9:30pm now. They have use another room. Room two the back door would not lock and was broke. The GFCI receptacle in bathroom did not work broken. We tried to get ice from ice machine next door and was broken. The next morning at 9:00am tried to use indoor pool. Was told we could not use because members were having a yoga class. What else could go wrong. I will never return to this property again. It was my birthday weekend.
Stayed 1 night in Mar 2024

6/10 Okay

patricia

Travelled with family and small children
Liked: Cleanliness, staff & service
When we got there door was open because it did not properly latch. Toilet handle needed to be pulled up (had kids with us which was impossible) and it ran alot. Phones did not work.
Stayed 1 night in Mar 2024

6/10 Okay

Allen, Hampton

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lots of construction, off season so many amenities were closed.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautifully maintained. I loved having a view of the water. The condo itself was spacious, clean & well-stocked.

10/10 Excellent

Nanci

Liked: Staff & service
Kingsmill is lovely and has continued so for years.
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I asked what was included in the add on daily resort fee. I was told Wi-Fi, pool and fitness center. These are the standard amenities in a hotel!!!! I didn’t use the pool nor fitness center. Outdoor pool was closed.
Stayed 2 nights in Mar 2024

6/10 Okay

Amy

The property was nice. We stayed in one of the condos and the noise level was awful. We had neighbors beside us that sounded like they were sitting in the same room as us. We also had people above us and you could hear every foot step.
Stayed 3 nights in Mar 2024

10/10 Excellent

AnnLouise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condo was lovely. Nicely decorated, clean, quiet, comfortable bed. Balcony looked over the golf course. Would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Tracey, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The time waiting for my room was 15 minutes or less everything was well done I love the attention I received from the moment I got there. Trevor and Sara at the front desk were WONDERFUL!! I will be returning.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandi

Stayed 4 nights in Feb 2024

10/10 Excellent

Kenneth

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trevor did an amazing job at check in and answering any questions. He is a true asset to Kingsmill!!
Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Liked: Staff & service, property conditions & facilities
Very nice property and nice view from room, tacked on a lot of extra fees at the end of our stay though.
Stayed 1 night in Feb 2024

8/10 Good

Catalina

Travelled with family
Liked: Staff & service
While the pictures portrayed it as amazing, the reality upon arrival was quite different—the place exuded a retirement community vibe. The staff was very friendly, and the cleanliness was commendable. However, the rooms are in need of renovation. Additionally, getting around requires driving, and the pool and restaurants are not conveniently located near the rooms.
Stayed 1 night in Feb 2024

8/10 Good

Lanchunyan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view, friendly staffs. Good environment for families. No mic wave in the room.
Stayed 3 nights in Feb 2024

8/10 Good

Lanchunyan

Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Stayed 1 night in Feb 2024

10/10 Excellent

Chinasty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024

6/10 Okay

J, IL

Travelled with family
Disliked: Amenities
Confusing layout of the property. Needs a lot of updating. Steep stairways to second floor rooms.
Stayed 3 nights in Jul 2020

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
Bring your own breakfast!
During the week the resort is not offering any breakfast items at any restaurants. It appeared that they were running about half capacity for guests and staff but if you can offer it on the weekends why not the weekdays? River pool has great drinks. Comfortable bed but the room could use a good dusting.
Stayed 1 night in Jul 2020

8/10 Good

Lili, NJ

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice resort. Our room was nice overall, bathroom could've been a little cleaner, but it was ok! Hard to rate during covid as many amenities were not open.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2020

8/10 Good

Bill, Virginia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and well kept. The condo was clean and spacious. Not enough soap and shampoo for 3 people. No towels provided at the pool (most resorts provide them). Blanquets too thin.
Stayed 1 night in Jun 2020

10/10 Excellent

David

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from stephen on 16 Mar 2020
Hi, Thank you for writing a review for our hotel! we hope the stay in the area was awesome. S Milham

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Amenities closed early most at 9.
Stayed 1 night in Mar 2020
Response from stephen on 16 Mar 2020
Hi, Thank you for writing a review for our hotel! we hope the stay in the area was awesome. S Milham