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Reviews of Holiday Inn Express Williamsbrg Busch Gardens Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Williamsbrg Busch Gardens Area, an IHG Hotel
480 McLaws Cir, Williamsburg, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 40 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Amenities
Nice overall but the drain in the sink is slow.
Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I’m staying in a holiday inn exspress again tonite off of I -385 inngreenville
Stayed 2 nights in May 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and newly renovated.
Stayed 1 night in May 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms.
Stayed 1 night in May 2024

8/10 Good

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and clean hotel. We would definitely stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Nychelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean for this particular hotel!
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
The staff was friendly and quick to serve. The room was nice and clean. It actually looked newer than some of the other hotels I’ve stayed at. Would definitely recommend and will stay there again in the near future.
Stayed 1 night in May 2024

6/10 Okay

Marilynn, Pinehurst

Liked: Cleanliness, property conditions & facilities
The elevator was out of order the day we checked out. We were on the second floor. No one offered to help us with our luggage.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. Van, front desk staff, was very pleasant as he checked us in for our stay. The hotel was nice and clean from the moment we walked through the door. The room was nicely furnished and well stocked with the necessary amenities. The bed was very comfortable. The free breakfast was hot and delicious. Coffee and tea were available in the lobby 24 hours a day. We will definitely stay at Holiday Inn Express again.
Stayed 1 night in Apr 2024

4/10 Poor

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We got stuck in an elevator for 40 minutes, it malfunctioned on us before it turned off on us. Then they only offered one free night like that was going to take care of the trauma we experienced.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Be advised that using the Apple Card will have the incidentals hold on your account for quite some time. Up to two weeks now.
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Travelled with family
Great service. Clean rooms. Great breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Just off exit and between Busch Gardens a d Colonial Williamsburg. Place was nice. Staff that we interacted with, were nice. Now I know the A/C systems in most hotel room are noisy. But this one was a little more noisy than most. Was late when this was discovered and didn’t fuss about it. Over all a nice place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Yesmary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, clean, and quiet. The building itself looks well. Breakfast was varied and tasty. Overall a great place to stay.
Stayed 3 nights in Apr 2024

8/10 Good

Lolita

Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here three years in a row, and I look forward to a fourth! Thank you for everything.
Stayed 4 nights in Apr 2024

10/10 Excellent

NANCY, San Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is about 20 some minutes drive away from York Town or James Town where we visited and so is convinient for us. This hotel is clean, staffs are nice, breakfast is included (food choices not the best but OK), parking is free which is great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robyn, Virginia Beach

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jay, piscataway

Convinient with great service
Stayed 3 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Very clean. Great breakfast. Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Bokang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for staying with us, we are happy to hear that you enjoyed your stay.

2/10 Terrible

Donald, Fort Pierce

I did not get to stay in the property because I was in the hospital. Which I informed you 6 day before I was to arrive. You would not refund my money. Poor business practices
Stayed 2 nights in Apr 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean reasonable priced
Stayed 1 night in Apr 2024

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and very nice. The room was clean.
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of pillows, clean rooms, and staff worked to put us in a quieter area of the hotel.
Stayed 7 nights in Mar 2024
Response from Guest Services on 11 Apr 2024
We are happy to hear that you enjoyed your stay with us.

8/10 Good

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lesedi

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Nice hotel, quiet with lots of dining options. However the bed had strands of hair between the sheets and comforter, a few of the towels provided looked stained or unwashed. I tried calling Housekeeping and the front desk but no one answered. I would have liked to give a higher review since the rom was very spacious, check in/out was easy, but the cleanliness of my room was a absolute turn off.
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr 2024
Thank you for staying with us, we are happy you enjoyed your stay.

10/10 Excellent

Andrew, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families staying at Busch Gardens
Stayed 3 nights in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for staying with us. Happy that you and your family enjoyed your stay

8/10 Good

Susan, East Grand Rapids

My only complaint is that we stayed for three nights and the room was never made up. this seems to be the case with many hotels these days but I am not a fan.
Stayed 3 nights in Mar 2024

10/10 Excellent

Thwait

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Alejandro, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to Busch Gardens
Stayed 2 nights in Mar 2024

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The closeness to the Park was the star but also the cleanliness and friendly staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rahul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a new and upgraded condition. Very clean with toiletries from dove. We enjoyed our stay.
Stayed 1 night in Mar 2024

4/10 Poor

John, Mercerville

Travelled with family, Travelled with partner
Breakfast was terrible!! Trays of egg omelettes were left empty for long periods of time as was the tray of cinnamon rolls. Had to leave hungry!
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

James, Lakeville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean accommodations with a nice breakfast in the morning. Staff was very nice and property is in a great location for Williamsburg touring.
Stayed 1 night in Mar 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and rooms. Close to Bush Gardens.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jann Murriell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge who checked us in was so pleasant.
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Staff was friendly. Breakfast was good.
Stayed 1 night in Mar 2024

4/10 Poor

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty stains on pillow cases. Hotel room description says they have blackout curtains - definitely not blackout, in fact the light from the street lights etc kept me up at night. Hotel is right next to the highway which is noisy. The walls are paper thin to the point you can hear other’s conversations in the other rooms. I literally heard someone close their toilet lid while walking down the hall. Had to call housekeeping because they never replenished our towels due to “waiting on the dryer” to finish. Room layout made no sense as the tv was wall mounted in the middle of the room (with no way to move/rotate it) meaning that you had to painfully turn your head whether on the couch or bed to watch the tv. The first step into the room you are right up against the bathroom sink. The included free breakfast was questionable and I’ve never seen eggs replicate a hard taco shell. Lots and lots of issues…however the one positive was that the staff were friendly and nice. Unfortunately, I will not be staying here again. I’ve stayed other places for less expensive that were much better quality.
Stayed 4 nights in Mar 2024