I'm so sorry to hear you were not happy with the level of cleanliness. We will look in to what went wrong. This is not a common experience. Typically, guests find us to rate high in cleanliness. We'll take a look at the room you stayed in and see what went wrong. I apologize on behalf of the whole team for not meeting and exceeding your expectations.

Thank you so much for taking the time to leave a review about your recent stay! We are so glad you found our hotel welcoming and got a good nights sleep. Please come back and see us again.

I'm sorry to hear you found us difficult to locate, but if you are in town to visit The Villages we are only a 5 minute drive from all that the Brownwood Square has to offer. Also there is a long stretch of road where you can pick up just about any fast food and even, what I understand, is a pretty authentic Mexican restaurant. Not to mention we have Lollygagers right in our parking lot if you don't feel like driving any further.Please come back and see us again, we'd be happy to direct you to all the good stuff in the area.

I am so sorry! This was entirely my fault. I am new to the overnight shift and starting breakfast in the morning. This morning a fuse was tripped and I could not get the heating table to heat up. I went to the electrical panel and apparently flipped the wrong fuse. I flipped the hot water heater fuse! Since I got off shift at 7 am no one was aware that I had messed with the electric box, which is why it took some time for them to realize what the issue was. I can't apologize enough. I know that must have been a difficult start to your Easter morning. I sincerely hope your day wasn't ruined. Please let me know if there is anything I can do and I hope you can accept my deepest apology. Your business is important to us and we hope to see you again.

Thank you so much for taking the time to leave a review. We certainly hope we'll get to see you again in the future.

Thank you for taking the time to leave a review. I'm sorry to hear we didn't meet all your expectations. We'd love to know where we should concentrate our efforts to make sure next time you stay with us you'll want to rate us as a 5!

Thank you for taking a moment to leave a review. We are glad you found our property to be cleaning and inviting. We are continually updating the property to offer the most comfortable and appealing appearance. I will let the proper member of staff know that we should make updating the breakfast area decor our priority. We are so you enjoyed your stay and hope we will see you again in the future.

Thank you for taking the time to leave a review. We appreciate your kind words and will be passing them on to our staff. We were honored to host the teams for the tournament and were glad everyone had a good time. I hope your team did well and hope to see you again next year!

Thank you so much for taking the time to leave a review! We are so glad to hear that you enjoyed your time with us and we hope to see you again soon.

Thank you so much for taking the time to leave a review. We are so glad you were pleased with your stay and we hope we'll have an opportunity to see you again soon.

Thank you for taking the time to leave a review. We are glad you found us a convenient stop in your travels and we hope to see you again on another trip.

I'm sorry you didn't feel completely safe. The convenience of being located right off of the turnpike may make you feel you are not as secure as within the neighborhood of the location in Spanish Springs, but we do our best to make sure our hotel is secure. There is always someone at the front desk and the property is walked to ensure all outside doors are secure. We are so glad you found our accommodations comfortable and we hope to see you again in the future.

Thank you so much for taking the time to leave a review. We are so glad to hear that we were able to fit your needs on your trip and we hope you will stay with us again on your way home or on another visit.

Thank you for taking the time to leave a review. We hope you'll come back and see us again.

Thank you for taking the time to leave a review. We are so glad you were comfortable during your stay. Your satisfaction is important to us and we hope we will see you again in the future.

Thank you for taking the time to leave a review. We are glad you were happy with your stay. Please come back and see us again

Thank you for taking the time to leave a review. Please visit us again in the future.

Thank you for taking the time to leave a review. We pride ourselves on our spotless rooms and friendly, welcoming staff. We are so glad to hear you enjoyed your stay. Come back and see us again soon.

Thank you for taking the time to leave a review. We hope to see you again in the future.