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Reviews of La Quinta Inn & Suites by Wyndham Lake Charles - Westlake

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lake Charles - Westlake
1008 Sampson St, Westlake, LA

Reviews

7.8

Good

Rating 10 - Excellent. 361 out of 798 reviews" "
Rating 8 - Good. 212 out of 798 reviews" "
Rating 6 - Okay. 85 out of 798 reviews" "
Rating 4 - Poor. 62 out of 798 reviews" "
Rating 2 - Terrible. 78 out of 798 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

ADALBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, Place clean and relaxing
Stayed 1 night in Apr 2024

10/10 Excellent

Rena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was wonderful
Stayed 1 night in May 2024

10/10 Excellent

latasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Stayed 1 night in Feb 2024

8/10 Good

Marilyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed. Good breakfast. I was given the last room at the end of the hall so I could constantly hear the slamming of the side entrance door as guest came & went all night & morning long.
Stayed 1 night in Apr 2024

8/10 Good

Liz

Liked: Cleanliness, amenities
Nice people, clean, breakfast ok.
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms , nice and quiet.
Stayed 1 night in Apr 2024

8/10 Good

Savvy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom mirror was dirty and the bathroom door wouldn’t close all the way. There was also no fan I could find for the bathroom. You could tell some things around the property were old such as the elevator but besides that it was great!
Stayed 1 night in Apr 2024

8/10 Good

Tamekia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

robert w

Travelled with partner
no foods or beverages offeref unless you are willing to pay $3 for a bottle of water or $3-5 for chips or snacksthe free breakfast wasn't more than barely edible (one bite of egg, sausage and biscuits &gravy the rest thrown out because of blandness of food! went yo waffle house instead!
Stayed 1 night in Mar 2024
Response from Management at LQ on 28 Mar 2024
Thank you for staying at La Quinta Inn. I have checked the prices: water is 2, chips and snacks are 2 which has been same for past several years. For our free complementary breakfast, we serve egg patties, sausage links, waffles, 3 type of cereals, boiled eggs, yogurt, oatmeal, bread and toast, muffins, pastries, bagels, fresh fruits etc which is above and beyond Wyndham breakfast standards. I am sorry to not meet your breakfast needs but I am hoping you give us another chance on your future travels. Thank you and have a blessed day.

8/10 Good

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to what we went for.
Stayed 1 night in Mar 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Went to lake Charles for casino trip stayed here one night. Very convenient for us rooms and staff very nice would stay again
Stayed 1 night in Mar 2024

2/10 Terrible

Lakeisha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked into the room and did an inspection, we noticed it was not properly cleaned hair strain on sheet, hair strain in various sections of the bathroom. The chair was dirty like crumbs or something. No management on duty the entire weekend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but I was put right next to the exit door and it was very loud and repetive well into the night and again in the morning
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities
I like the building
Stayed 1 night in Mar 2024

6/10 Okay

Greg

Travelled with family and small children
Property is ok, breakfast is ok, staff is helpful but.. Problems; Wall paper coming off wall, no toilet seat, cracked sink, coffee pot but no cups, and locked in elevator for 15 minutes as it malfunctioned! All small things except elevator ! Attention to detail would go a long way!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Reverend Paul C.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife slipped and fell in the shower and the front desk clerk wouldn’t even call 911, I had to call them for myself to get my wife help. I’m really disappointed about my stay and the injury my wife sustained!!!!!!!
Stayed 2 nights in Mar 2024

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are nice and clean. Just too much outside noise after hours.
Stayed 1 night in Mar 2024

10/10 Excellent

Joyce

Stayed 3 nights in Feb 2024

8/10 Good

Ingrid, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, nice, and up-to-date.
Stayed 1 night in Feb 2024

8/10 Good

ni-keshia, Manvel

Travelled with partner
Room was clean! Breakfast was just ok. Normal property to me
Stayed 1 night in Feb 2024

10/10 Excellent

Vetress

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Kenneth

Travelled with partner
Poor cleaning. Dirty wash rag in shower. Been a while since I have left a tip! Poor breakfast. Never again!
Stayed 1 night in Feb 2024
Response from Management at BW on 14 Feb 2024
Thank you for staying at La Quinta Inn Westlake. Since we can’t change your reservation like you wanted because this was booked online please do not write bad about hotel and biased review.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management at LQ on 14 Feb 2024
Thank you for staying at La Quinta Inn Westlake and giving a perfect 5 star score. We look forward to seeing you again on your future travels.

6/10 Okay

CAROL

Wish they had shuttles to casinos in the area
Stayed 3 nights in Jan 2024

10/10 Excellent

Mason, WEST JORDAN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Quinta Inn on 29 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a perfect 5 star score. We look forward to seeing you again on your future travels.

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Quinta Inn on 29 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a perfect 5 star rating. We look forward to seeing you again on your future travels.

10/10 Excellent

Matishe

Stayed 1 night in Jan 2024
Response from La Quinta Inn on 29 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a perfect 5 star rating. We look forward to seeing you again on your future travels.

8/10 Good

Nsenge

Response from La Quinta Inn on 29 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a 4 star score out of 5. We look forward to seeing you again on your future travels.

10/10 Excellent

Oliverio

Stayed 1 night in Dec 2023
Response from La Quinta Inn on 29 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a perfect 5 star rating. We look forward to seeing you again on your future travels.

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay!
It was a great stay. Nice clean room and checking in/out was a breeze! The young lady at the counter was very awesome to talk too! Nice place to stay and goo breakfast too!!
Stayed 1 night in Jan 2024
Response from La Quinta Inn on 29 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a perfect 5 star rating. We look forward to seeing you again on your future travels.

2/10 Terrible

Cemal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Georgia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management at LQ on 8 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a 4 star score out of 5. We look forward to seeing you again on your future travels. Happy New Year

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Ugh
Well, let’s just say it was convenient but not as comfortable as we would have liked. Poor pillows, noisiness and an over charge were the reason for the low rating.
Stayed 2 nights in Dec 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management at LQ on 8 Jan 2024
Thank you for staying at La Quinta Inn Westlake and giving a 4 star score out of 5. We look forward to seeing you again on your future travels. Happy New Year

10/10 Excellent

Shaun

Liked: Amenities
Good value if you’re just coming for some gambling for the weekend.
Stayed 1 night in Dec 2023
Response from Management at LQ on 31 Dec 2023
Thank you for staying at La Quinta Inn Westlake and we appreciate your business. I am thrilled that you enjoyed your stay here and would love to accommodate you again. Thank you for the perfect score. Merry Christmas and Happy New Year.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Management at LQ on 30 Dec 2023
Thank you for staying at La Quinta Inn Westlake and giving a perfect score. We look forward to seeing you again on your future travels. Merry Christmas and Happy New Year .

8/10 Good

Jolie

Stayed 1 night in Dec 2023
Response from Management at LQ on 26 Dec 2023
Hello Osman, Thank you for staying at La Quinta Inn Westlake and giving us a 4 stars out of 5. We appreciate your business and I will make sure your next stay is perfect to meet all your expectations 5 out of 5.

4/10 Poor

Matthew

Business traveller
Can’t recommend
Booked on hotels.com but hotel would Not honor the price that I booked it for and charged me 100 dollars more. Pet fee was something like 50 dollars also. Room had overpowering smell of Fabuloso. Bed was comfortable. AC loud when it would kick on.
Stayed 2 nights in Dec 2023
Response from Management at LQ on 23 Dec 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.

10/10 Excellent

Trey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jasmine was awesome!
We had a great stay. The room was ready and clean. The lobby was beautiful and clean. Jasmine greeted us and let us feel welcome. It was a great value and a wonderful stay
Stayed 2 nights in Dec 2023
Response from Management at LQ on 18 Dec 2023
Thank you for staying at La Quinta Inn in Westlake and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again at La Quinta Inn in Westlake in your future travels to Lake Charles area. Thank you and have a blessed day.

8/10 Good

Gayla

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was incredibly friendly and helpful, however, if you want to shower during non-peak times when few people are using it, you can turn the water on for an hour and it still won’t be hot. The auto circulation is broken so it has to go through the whole hotel; and, the parking lot lights are positioned to shine directly into the windows like the hand of God on your face. Whomever installed them didn’t face the cans downward, but right at the building like a spotlight. Management is reluctant to fix…anything. Given the roach infested options in Lake Charles, this hotel was very clean.
Stayed 3 nights in Nov 2023
Response from Management at LQ on 21 Dec 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.

8/10 Good

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management at LQ on 18 Dec 2023
Hello Randal, Thank you for staying at La Quinta Inn Westlake and giving us a 4 stars out of 5. We appreciate your business and I will make sure your next stay is perfect to meet all your expectations 5 out of 5.

2/10 Terrible

kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities
This property is in dire need of new ownership/management. Checked in with no gaps. Television did not work the first night. Room changed the next day. My room was never serviced for five days, towels were thrown on the bathroom counter, with the trash receptacle left outside of the door in the hall and a spare key found on the bathroom counter. Sheetrock repairs were imaginable and not a pretty sight. A clump of sheetrock mud was applied on walls and painted without any sanding. Keycard would not work upon returning to the property daily. Having to go to the front desk each evening after a grueling day was very efficient use of my time. Elevator buttons had some type of red liquid on it.
Stayed 5 nights in Dec 2023
Response from Management at LQ on 17 Dec 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management at LQ on 17 Dec 2023
Thank you for the perfect score. Have a blessed day and Merry Christmas to you.

6/10 Okay

Angela

Business traveller, Travelled with pets, Travelled with group
They charge an extra fee for pet that isn't disclosed before you book room.
Stayed 1 night in Dec 2023

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Check in Lady was friendly and efficient.
Stayed 1 night in Dec 2023
Response from Management at LQ on 10 Dec 2023
Thank you for staying at La Quinta Inn in Westlake and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again at La Quinta Inn in Westlake in your future travels to Lake Charles area. Thank you and have a blessed day.

10/10 Excellent

Jamey

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
We found a bed bug and brought it in a trash bag to show the gals at the front desk, along with photos we took of it on the bed . We then left immediately, even though it was around midnight. We asked for the manager to call us so we can get a refund. We tried calling him again, but still haven't heard from him.
Stayed 1 night in Dec 2023

4/10 Poor

John

Liked: Staff & service, room comfort
Lobby amd room more overwhelming than perfume sho
When we arrived the lobby absolutely overwhelmed my lady( she highly allergic to perfumes and cleaning scents that are just way to much) well needless to say the room was the same way so the clerk had to find us a room that hadn't been sprayed so heavily, luckily she found one and moved us to it.
Stayed 1 night in Dec 2023
Response from Management at LQ on 10 Dec 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you and have a blessed day.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Response from Management at LQ on 14 Feb 2024
Thank you for staying at La Quinta Inn Westlake and giving a perfect 5 star score. We look forward to seeing you again on your future travels.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room. Clean, bright, modern. Excellent breakfast.
Stayed 1 night in Dec 2023
Response from Management at LQ on 9 Dec 2023
Thank you for staying at La Quinta Inn in Westlake and we appreciate your business. I am glad you have enjoyed your stay. We take pride in serving our guests and strive for excellence. I hope to see you again at La Quinta Inn in Westlake in your future travels to Lake Charles area. Thank you and have a blessed day.