Terrace/patio

Reviews of Courtyard Westbury Long Island

3.5 out of 5
Courtyard Westbury Long Island
1800 Privado Road, Westbury, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 534 out of 809 reviews" "
Rating 8 - Good. 178 out of 809 reviews" "
Rating 6 - Okay. 39 out of 809 reviews" "
Rating 4 - Poor. 21 out of 809 reviews" "
Rating 2 - Terrible. 37 out of 809 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness
Bed was comfortable and room was clean
Stayed 1 night in May 2024
Response from Mah on 13 May 2024
Thank you for choosing us as the choice of hotel. I am glad to know you had a comfortable stay. We await your next arrival soon.

10/10 Excellent

Monika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very generous. Adam was very welcoming during my stay. The ladies at the breakfast bar are sweet and make delicious coffee!
Stayed 2 nights in May 2024
Response from MAH on 8 May 2024
Thank you for choosing us as the choice of hotel. I am glad my entire team had a positive impact during your stay.

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2024
Response from MAH on 8 May 2024
Thank you for choosing us as the choice of hotel. I am glad my team made an impact on your stay. We await your next stay soon.

10/10 Excellent

Maria Elizabeth Adames

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and felt safe
Stayed 6 nights in Apr 2024
Response from Mah on 28 Apr 2024
Thank you for choosing us as the choice of hotel. I am glad my team efforts made a positive impact on your stay.

10/10 Excellent

Gshared

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Mah on 27 Apr 2024
Thank you for taking the time in answering the survey. I am glad that my team made a great impact to your stay. We await your next arrival soon.

6/10 Okay

Yodhapattie

Liked: Cleanliness
Disliked: Staff & service
I had to pay for parking per day 😒 which is terrible since i paid to stay at the hotel. The shower was not the greatest.
Stayed 2 nights in Apr 2024
Response from mah on 20 Apr 2024
Thank you for taking the time to answer the survey. I apologize for all the inconvenience you had during the stay. I have discussed the issue with my Engineering lead and assure you that it was been fixed. We await to host your next stay soon and make a positive impact.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but close to restaurants and shops. Staff were very pleasant. Parking on site.
Stayed 1 night in Apr 2024
Response from Mah on 15 Apr 2024
Thank you for taking the time to answer the survey. I am glad that we made a positive impact on you. We await to host your next stay soon.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Mah on 13 Apr 2024
Thank you for choosing us as the choice of hotel. It was a pleasure hosting your stay.

10/10 Excellent

arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL very clean bed incredibly comfortable great little couch in room so we didn't have to wreck the bed!!! will be back
Stayed 1 night in Apr 2024
Response from Mah on 7 Apr 2024
I am glad that your stay with us was a one to remember. We look forward to hosting your next stay soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and nice staff. Would stay here again.
Stayed 1 night in Apr 2024
Response from Mah on 7 Apr 2024
Thank you so much for taking the time in answering the review. Review like yours keep our teams moral high. We await your next arrival soon.

4/10 Poor

Priyadarshani

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel room doesn’t come with any amenities other than a bar of soap. There’s also no water given or in the room. Both of those are always present at other Marriotts. The temperature also never went above 68, so clearly the thermostat doesn’t work. Additionally there is a banging noise every 1-2 minutes from the bathroom (not neighbors).
Stayed 1 night in Apr 2024
Response from Mah on 4 Apr 2024
Thank you for taking the time to answer the review for your recent stay. I would like to apologize for the inconvenience you had during the stay and I have shared this feedback with my Leadership team which will help us improve. We would like to host your next stay soon to serve you better.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mah on 4 Apr 2024
Thank you for choosing us as the choice of hotel. I am glad that my team could make a difference to your stay. We await your next arrival soon.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Staff was wonderful. The only issue was the television did not work. The staff switched us to a room that had 'streaming' so that I could use my streaming accounts.
Stayed 4 nights in Mar 2024
Response from MAH on 12 Mar 2024
Thank you so much for choosing us as the choice of hotel. I am glad that despite the inconvenience you had during the stay, my staff could make a difference.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from MAH on 11 Mar 2024
Thank you for choosing us as the choice of hotel. I appreciate your business and my team is glad that we made your stay a memorable one.

8/10 Good

Shelly Ann

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Mah on 26 Feb 2024
Thank you for reaching out to us. I am glad that my team made your stay a memorable one. We await your next arrival soon.

10/10 Excellent

Maria

Stayed 2 nights in Feb 2024
Response from Mah on 21 Mar 2024
Thank you for choosing us as the choice of hotel. My team is glad we made a difference during your stay with us. We await your next arrival soon.

10/10 Excellent

Raheem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfectly fine, but one thing I can say is that the toilet just never stopped refilling itself in the middle of the night but other than that, everything was perfect
Stayed 1 night in Feb 2024
Response from Mah on 24 Feb 2024
Thank you for choosing us as choice of hotel. I apologize for the inconvenience you had at night with your stay. My engineering department was notified was this issue and I assure you it’s been resolved. I hope your travel brings you back to our hotel.

2/10 Terrible

Zarifa

Disliked: Staff & service, property conditions & facilities
The front girl was really rude
Stayed 1 night in Feb 2024
Response from Mah on 16 Feb 2024
I apologize for the experience you encountered with the staff. I will be discussing this with my leadership team to ensure right guidelines and training is implemented to avoid situations like these to occur again.

10/10 Excellent

Jeff

Liked: Amenities, property conditions & facilities
Nothing
Response from Mah on 16 Feb 2024
Thank you for taking your time in answering the survey. I am glad my team made your stay a one to remember.

10/10 Excellent

laurie

Stayed 1 night in Feb 2024
Response from Mah on 11 Feb 2024
Thank you for taking the time in answering the survey. My team is glad that we made your stay a 10 on 10.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mah on 8 Feb 2024
Thank you for taking the time to answer the survey. I have informed my team on how we made your stay memorable and 5 on 5.

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mah on 5 Feb 2024
Thank you for choosing us as the choice of hotel. My team is glad that we could make a difference to your stay.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from MAH on 15 Jan 2024
Thank you for choosing us as the choice of hotel. It was of immense pleasure to host your stay with us. My team awaits for your next arrival soon.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay clean.
Stayed 3 nights in Jan 2024
Response from MAH on 10 Jan 2024
Thank you for choosing us as the choice of hotel. I appreciate you taking the time to answer your review. My team is grateful that we made your stay a one to remember.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they changed for parking and asked us to. put the tag. when the weather was snowing and raining.
Stayed 1 night in Jan 2024
Response from MAH on 8 Jan 2024
Thank you for choosing us as the choice of hotel. I am sorry about the inconvenience you had during your stay. I have discussed this review with my leadership team and will be training the staff to take the right measures so that all our guests enjoy an amazing stay with us.

10/10 Excellent

Donta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and quiet, the staff was kind and helpful, and my room was great!
Stayed 1 night in Dec 2023
Response from MAH on 8 Jan 2024
It is a pleasure to know that we made your stay a 5-on-5. We await to see you for your next adventure at our hotel.

10/10 Excellent

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from MAH on 8 Jan 2024
Thank you for choosing us as the choice of hotel. I appreciate you taking the time to answer the survey. I am glad my entire team made your stay a memorable one.

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and Under Delivered.
Room didn’t have a tub even after calling before making a reservation. Was moved to the sixth floor from the second so I can have a tub but the drain was stuck closed. One elevator worked but was extremely slow. So slow that I had to use the stairs multiple times to walk up all six flights. Room smelled like cologne and the TV was on blasting. Two towels for four people. The showerhead either sprayed almost no water spread over the entire bathtub or some minuscule pulsating flow that I could barely wash my pinky with. The refrigerator did not cool. The AC/heat was so loud that I woke up every time it turned on and off. You could connect to the Wi-Fi, but it was so extremely slow that you couldn’t actually load a website. Took two extra hours to check in so I couldn’t complete anything I wanted to that night. I got an email saying that my experience was ‘below our standard’ and ‘hopes that I would stay again in the future’. That should tell you all that you need to know about this place which will nickel and dime you for everything from water to parking (which is 3/4 empty) at $10/night. Absolutely overpriced and horrible.
Stayed 1 night in Dec 2023
Response from MAH on 6 Jan 2024
Thank you for choosing us as the choice of hotel. I am extremely disappointed to find out that we missed making a mark on your stay. I have discussed your review with my leadership team and will be taking corrective measures to train the team. I hope to see you again in the future and make your stay a much more memorable one.

10/10 Excellent

Mishal

Stayed 2 nights in Dec 2023
Response from MAH on 22 Jan 2024
Thank you for choosing us as the choice of hotel. I appreciate your time in answering the review. My team is grateful to have made your stay a 5 on 5.

8/10 Good

Keidi, Freeport

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MAH on 31 Dec 2023
Thank you for choosing us as the choice of hotel. My entire team is glad that we made your stay comfortable and enjoyable. We await your next arrival soon.

10/10 Excellent

Allan, Manhasset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot to stay at, nice size for the room, we will be back again.
Stayed 1 night in Dec 2023
Response from MAH on 30 Dec 2023
Thank you for choosing us as the choice of hotel. It has been a pleasure for my entire time to host your stay. We await your next arrival.

10/10 Excellent

Winston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MAH on 28 Dec 2023
Thank you for choosing us as the choice of hotel. My entire team appreciates your time in answering the survey. We await your next stay soon.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from MAH on 27 Dec 2023
Thank you for choosing us as the choice of hotel. I appreciate your time to take the survey. A review like yours helps my team stay motivated.

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MAH on 26 Dec 2023
Thank you for choosing us as the choice of hotel. I am grateful that my team made your stay a 10 on 10.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ahmed on 25 Dec 2023
Thank you for choosing us as the choice of hotel. I am glad my entire team could make your stay a 10 on 10.

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MAH on 23 Dec 2023
Thank you for choosing us as the choice of hotel. My entire team is grateful for making your stay a 10 on 10. We await your next arrival soon.

10/10 Excellent

Erica

Stayed 1 night in Dec 2023
Response from MAH on 6 Jan 2024
Thank you for choosing us as the choice of hotel. I am glad to see that my staff made your stay a 5-on-5. It is a great pleasure for my team to host your stay and we look forward to having you again in the future.

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Ahmed on 18 Dec 2023
Thank you for choosing us as the choice of hotel. We appreciate to make your stay a 5-on-5.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ahmed on 18 Dec 2023
Thank you for taking the time to answer the review. We appreciate you choosing us and are glad to see that we made your stay a 5-on-5.

8/10 Good

Shahzad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MAH on 12 Dec 2023
Thank you for taking the time to answer the survey. It has been a pleasure for my team to host your stay.

8/10 Good

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Nice ambience. Issue with Expedia check in.
Stayed 1 night in Dec 2023
Response from Mah on 10 Dec 2023
My entire team is grateful to know that we made your stay a pleasant one. We await to host your next stay soon.

10/10 Excellent

Keela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and clean space
Stayed 4 nights in Nov 2023
Response from Mah on 10 Dec 2023
Thank you for taking the time to answer the survey. Myself and the entire team are grateful to know that we made your stay a 10 on 10. We await to host your next arrival soon.

10/10 Excellent

Katrina

Stayed 3 nights in Nov 2023
Response from MAH on 20 Dec 2023
Thank you for taking the time to answer the survey. I appreciate you choosing us as the choice of hotel and we are glad to find out you had a 5-on-5 stay with us.

10/10 Excellent

Esteban

Stayed 4 nights in Nov 2023
Response from Ahmed on 18 Dec 2023
Reviews like these make us strive hard to make guests stay 5 on 5. Thank you for answering the review.

4/10 Poor

Bryan

Disliked: Staff & service
Had to pay for parking . Not like in a garage . It was just a normal parking lot with plenty of open spaces. Just seemed out of place and wasn't made clear when paying. Walls were paper thin . We could hear our neighbors easily and was a pain when trying to sleep . Staff at the front was just blah . You could tell they would rather be somewhere else lol . The pillows for our room were terrible . Sorry but that was our experience.
Stayed 2 nights in Nov 2023
Response from AH on 29 Nov 2023
I am extremely sorry about the inconvenience you had during your stay and this is not how we represent our hotel. I will be enforcing training methods with my Leadership team so that issues like this will not reoccur.

8/10 Good

Lori Meryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, well decorated and appointed rooms. Everything was very comfortable. Definitely recommend this hotel. However, I was in last room at end of hall on top floor and took 10 minutes for the shower to heat up. Also, streaming a movie and it kept buffering...maybe too far from the router or repeater?
Stayed 4 nights in Nov 2023
Response from AH on 29 Nov 2023
I would like to apologize for the inconvenience you had during your stay. We definitely missed our mark. I will be discussing your review with my Engineering department and work on the changes. We hope to see you again in the future.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good location!
Great location. Close to many restaurants. The desk people were very friendly. The hotel boasts free streaming Netflix, Shotime, etc, but don't believe it. The Internet did nothing but buffer and freeze even after the engineer came to fix it.
Stayed 3 nights in Oct 2023
Response from Ahmed- Front Office Supervisor on 31 Oct 2023
Thank you for choosing us as the choice of hotel. I appreciate you taking the time in answering the survey. I apologize for the inconvenience you had during your stay and have shared this information with my Maintenance team which will help us in rectifying issues for our future guests.

8/10 Good

Jean Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Oct 2023
Response from AH on 25 Oct 2023
Dear guest,Thank you for taking the time to leave your feedback.We appreciate you choosing us for your destination.

4/10 Poor

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from EP on 23 Oct 2023
Good morning, dear guest.Our goal is to provide the best experience to our guests and we apologize for failing to meet your expectations. I have shared your review with our leadership team. We hope you give us another opportunity when your travels bring you our way.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ahmed on 18 Oct 2023
Thank you for choosing us as the choice of hotel for your recent stay. I appreciate you taking the time in answering the survey. We await your next arrival soon.