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Rating 10 - Excellent. 195 out of 253 reviews" "
10 - Excellent
195
Rating 8 - Good. 41 out of 253 reviews" "
8 - Good
41
Rating 6 - Okay. 11 out of 253 reviews" "
6 - Okay
11
Rating 4 - Poor. 5 out of 253 reviews" "
4 - Poor
5
Rating 2 - Terrible. 1 out of 253 reviews" "
2 - Terrible
1
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
Aymee
17 May 2024
Aymee
Stayed 1 night in May 2024
Response from Lori Attmore on 18 May 2024
Hi Aymee,Thank you so much for taking the time to provide us with feedback.
I wish there was dining options inside the hotel and cocktails
Sherry
Stayed 1 night in May 2024
Response from Lori Attmore on 14 May 2024
Hi Sherry,Thank you for your feedback. Fairfield Inn properties do not offer dining and cocktails amenities. There a some properties in bigger markets that may, but it is not brand standard. Perhaps you would find Courtyard by Marriott a better fit for your needs as they do offer these services.
6/10 Okay
Elizabeth
13 May 2024
The property looks good, what I did not like was the daily cleaning was not good they do not clean well the bathrooms specially the bath tub and sink.
Elizabeth
Stayed 3 nights in May 2024
Response from Lori Attmore on 14 May 2024
Hi Elizabeth,Thak you for your feedback. I will gladly look into who serviced your room. however, with the information provided I have no way of know what room you were in. If you would be so kind as to provide me with that information so I cqan research further.
Hello Erika, We appreciate you giving your recent stay experience with us a 5 out of 5. We hope to see you again in the future should your travels bring you back to the West Pam Beach area.
10/10 Excellent
natalie
9 Apr 2024
natalie
Stayed 1 night in Apr 2024
Response from Lori Attmore on 30 Apr 2024
Hi Natalie,Thank you for rating your recent stay experience with us a 5 out of 5.
Hi Ulysse,Thank you so much for your 5 out of 5 rating and your comment you would highly recommend the hotel. We are glad you had great stay experience.
Hello Samantha,We appreciate your kind words regarding the cleanliness of the hotel and that you found the staff to be polite. Thank you for your review.
10/10 Excellent
Amy
7 Apr 2024
Amy
Stayed 2 nights in Apr 2024
Response from Lori Attmore on 28 Apr 2024
Hi Amy,We truly appreciate you rating your recent stay experience with us a 5 out of 5!
Breakfasts could have varied just a bit. Also the hot water in the carafe, was steaming as it came out, but once in the cup, it was barely lukewarm.
Otherwise, everything else was just wonderful.
Christine
Stayed 2 nights in Mar 2024
Response from Lori Attmore on 16 Mar 2024
Hi Christine,Thank you for taking the time to leave feedback regarding your recent stay experience with us and giving us a 5 out of 5 rating.
Staff was absolutely incredible, kind and accommodating. The customer service was exceptional. Will definitely stay here again. Can’t recommend enough!
Kristina
Stayed 1 night in Jan 2024
Response from Lori Attmore on 24 Jan 2024
Hi Kristina,Thank you so very much for taking the time to leave feedback. We are happy that you enjoyed your stay and found our staff to be exceptional.
Had to switch rooms twice, once because of the wrong room assignment (not what we reserved) and then once again because of a bad mattress. Otherwise, staff was super friendly and it’s 15 minutes outside of West Palm Beach downtown.
We truly appreciate your feedback that the hotel is clean and the staff is friendly. We work hard every day to insure all guests have the same experience as you.
Need to improve the internet service - I had problems with the service going in and out...the front desk said, the building has ongoing internet service problems
Melva
Stayed 3 nights in Dec 2023
Response from Lori Attmore on 9 Jan 2024
Thank you for your feedback regarding the internet issues you experienced. I have let ownership know so that a solution can be found.
Hi Bobby, Thank you so much for your 10 out of 10 rating. We are happy you got to spend the holidays with your Mon.
6/10 Okay
Theodore
Travelled with family
28 Dec 2023
Breakfast hours (close at 9:30) are not good, especially for a holiday period. Food is bland and basically same choices each day. Having coffee available longer in the morning and perhaps evening would be nice. This property does not stand out from others in the area,
The property was very well kept. Staff were extremely friendly and helpful, especially the two managers. Pool isn't big but that was ok. In a nice area but not much around within walking distance when it came to restaurants and stores. We just Ubered.
Beth
Stayed 1 night in Nov 2023
Response from Lori Attmore on 7 Dec 2023
Hi Beth,Thank you so much for your kind words regarding the upkeep of the property and friendliness of the staff. We truly appreciate your feedback.
Mattress and pillows need to be updated very uncomfortable.
Service and breakfast was great.
Serap
Stayed 1 night in Dec 2023
Response from Lori Attmore on 5 Dec 2023
Thank you for your feedback. I apologize that you did not find the bedding comfortable. The mattresses and pillows we use are dictated by the brand standard. I am happy you found the staff service and breakfast to be great.
10/10 Excellent
Elizabeth
3 Dec 2023
Elizabeth
Stayed 1 night in Dec 2023
Response from Lori Att,ore on 5 Dec 2023
2e appreciate you leaving feedback and leaving us a 10 out of 10 rating.
Our room and sheets had a smoke scent to it. Was suppose to be a non smoking room.
David
Stayed 1 night in Nov 2023
Response from Lori Attmore on 28 Nov 2023
Thank you for your feedback. We are a non-smoking property. On occasion, guests do smoke in rooms despite our being a non-smoking hotel. Had you let the staff know, they would have gladly found you a different room. I am sorry you had this experience while a guest in the hotel.
Thank you for giving us a rating of 5 out of 5. We are glad you enjoyed your stay.
10/10 Excellent
Robynne
Travelled with partner
23 Nov 2023
Liked: Amenities
My husband and I stayed here so that we could go to a concert at the I think financial amphitheater. It is a great location and very convenient. The staff was super friendly and the rooms were clean.
Robynne
Stayed 1 night in Sep 2023
Response from Lori Attmore on 24 Nov 2023
Hi Robynne,We are delighted that you found our hotel to be a great location for those attending events at the iThink Ampitheater. Thank you for the kind words regarding the friendliness of the staff and room cleanliness. We hope to see you again in the future should your travels bring you back to the area.