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Reviews of Fairfield Inn & Suites by Marriott West Palm Beach

2.5 out of 5
Fairfield Inn & Suites by Marriott West Palm Beach
2045 Vista Parkway, West Palm Beach, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 195 out of 253 reviews" "
Rating 8 - Good. 41 out of 253 reviews" "
Rating 6 - Okay. 11 out of 253 reviews" "
Rating 4 - Poor. 5 out of 253 reviews" "
Rating 2 - Terrible. 1 out of 253 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aymee

Stayed 1 night in May 2024
Response from Lori Attmore on 18 May 2024
Hi Aymee,Thank you so much for taking the time to provide us with feedback.

10/10 Excellent

Oanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lori Attmore on 17 May 2024
Hi Oanh,Thank you for your 5 out of 5 rating regarding your recent stay experience with us.

8/10 Good

Sherry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I wish there was dining options inside the hotel and cocktails
Stayed 1 night in May 2024
Response from Lori Attmore on 14 May 2024
Hi Sherry,Thank you for your feedback. Fairfield Inn properties do not offer dining and cocktails amenities. There a some properties in bigger markets that may, but it is not brand standard. Perhaps you would find Courtyard by Marriott a better fit for your needs as they do offer these services.

6/10 Okay

Elizabeth

The property looks good, what I did not like was the daily cleaning was not good they do not clean well the bathrooms specially the bath tub and sink.
Stayed 3 nights in May 2024
Response from Lori Attmore on 14 May 2024
Hi Elizabeth,Thak you for your feedback. I will gladly look into who serviced your room. however, with the information provided I have no way of know what room you were in. If you would be so kind as to provide me with that information so I cqan research further.

10/10 Excellent

Mayda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Safety be nice property . Close to supermarket .
Stayed 1 night in May 2024
Response from Lori Attmore on 12 May 2024
HI Mayda,We are happy that you found our hotel to be safe and close to the amenities you needed.

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Great room , clean!
Stayed 1 night in May 2024
Response from Lori Attmore on 12 May 2024
Hi Yana,Thank you for providing feedback regarding the cleanliness of the hotel. We pride ourselves in keeping the property clean and well maintained.

10/10 Excellent

Andreia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Lori Attmore on 12 May 2024
Hi Andreia,We appreciate you taking the time to provide us with your feedback and your 5 out of 5 rating.

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Lori Attmore on 7 May 2024
Hi Jesse,Thank you for rating your recent stay experience with a 4 out of 5. We hope to see you again should your travels bring you back the area.

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024
Response from Lori Attmore on 7 May 2024
Hi Stephen,Thank you for your 5 out of 5 rating regarding your recent stay experience with us.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lori Attmore on 16 Apr 2024
Hello Erika, We appreciate you giving your recent stay experience with us a 5 out of 5. We hope to see you again in the future should your travels bring you back to the West Pam Beach area.

10/10 Excellent

natalie

Stayed 1 night in Apr 2024
Response from Lori Attmore on 30 Apr 2024
Hi Natalie,Thank you for rating your recent stay experience with us a 5 out of 5.

10/10 Excellent

ulysse

Liked: Cleanliness, staff & service, property conditions & facilities
Over all experience was great highly recommended
Stayed 2 nights in Apr 2024
Response from Lori Attmore on 9 Apr 2024
Hi Ulysse,Thank you so much for your 5 out of 5 rating and your comment you would highly recommend the hotel. We are glad you had great stay experience.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
nice place, very clean, polite staff
Stayed 3 nights in Apr 2024
Response from Lori Attmore on 9 Apr 2024
Hello Samantha,We appreciate your kind words regarding the cleanliness of the hotel and that you found the staff to be polite. Thank you for your review.

10/10 Excellent

Amy

Stayed 2 nights in Apr 2024
Response from Lori Attmore on 28 Apr 2024
Hi Amy,We truly appreciate you rating your recent stay experience with us a 5 out of 5!

10/10 Excellent

Christine, Winter Garden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts could have varied just a bit. Also the hot water in the carafe, was steaming as it came out, but once in the cup, it was barely lukewarm. Otherwise, everything else was just wonderful.
Stayed 2 nights in Mar 2024
Response from Lori Attmore on 16 Mar 2024
Hi Christine,Thank you for taking the time to leave feedback regarding your recent stay experience with us and giving us a 5 out of 5 rating.

10/10 Excellent

Juan, jackson hts

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel with an amazing staff
Stayed 1 night in Mar 2024
Response from Lori Attmore on 12 Mar 2024
We are glad to hear you had a positive stay with us.

6/10 Okay

melva

inconsistent Internet service made it very frustrating for me to get my work completed in a timely
Stayed 1 night in Mar 2024
Response from Lori Attmore on 10 Mar 2024
Hi Melva,We sincerely apologize that you found the WiFI to be inconsistent. I will relay your concerns to my ownership group.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and convenient location, close to turnpike, great service
Stayed 2 nights in Dec 2023
Response from Lori Attmore on 9 Mar 2024
Thank you so much for your positive feedback regarding your recent stay experience with us.

10/10 Excellent

Nathalie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, very clean, lovely employees. Just what we needed for the trip.
Response from Lori Attmore on 2 Mar 2024
We are happy to hear that the hotel fit your needs perfectly. Thank you taking the time to provide us with feedback.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent complimentary breakfast options!
Stayed 2 nights in Feb 2024
Response from LoriAttmore on 27 Feb 2024
Hi Linda,We are happy to hear you enjoyed our breakfast offerings. We hope to see you again should your travels bring you back to the area.

8/10 Good

Lydia, Marabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lori Attmore on 25 Feb 2024
Hi Lydia,Thank you for taking the time to leave us a review and rating of 4 out of 5.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff all around
Stayed 4 nights in Feb 2024
Response from Lori Attmore on 22 Feb 2024
We are so very pleased that you found our staff to be friendly.

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024
Response from Lori Attmore on 11 Feb 2024
Hi Patricia,Thank you so very much for your 10 out of 10 rating of your recent stay experience with us.

10/10 Excellent

Gary M.

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice. You could walk to dining.
Stayed 4 nights in Jan 2024
Response from Lori Attmore on 2 Feb 2024
Hi Gary,We truly appreciate and thank you for taking the time to leave feedback regarding your recent stay experience with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lori Attmore on 28 Jan 2024
Hi Michelle,Thank you do must for rating your recent stay experience with us a 10 out of 10.

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely incredible, kind and accommodating. The customer service was exceptional. Will definitely stay here again. Can’t recommend enough!
Stayed 1 night in Jan 2024
Response from Lori Attmore on 24 Jan 2024
Hi Kristina,Thank you so very much for taking the time to leave feedback. We are happy that you enjoyed your stay and found our staff to be exceptional.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to switch rooms twice, once because of the wrong room assignment (not what we reserved) and then once again because of a bad mattress. Otherwise, staff was super friendly and it’s 15 minutes outside of West Palm Beach downtown.
Stayed 3 nights in Jan 2024
Response from Lori Attmore on 13 Jan 2024
Thank you for your feedback.

8/10 Good

Tzukang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori Attmore on 9 Jan 2024
Thank you taking the time to rate your recent stay with us.

10/10 Excellent

Mirlene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and new! Staff is great!
Stayed 2 nights in Jan 2024
Response from Lori Attmore on 9 Jan 2024
We truly appreciate your feedback that the hotel is clean and the staff is friendly. We work hard every day to insure all guests have the same experience as you.

8/10 Good

Melva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to improve the internet service - I had problems with the service going in and out...the front desk said, the building has ongoing internet service problems
Stayed 3 nights in Dec 2023
Response from Lori Attmore on 9 Jan 2024
Thank you for your feedback regarding the internet issues you experienced. I have let ownership know so that a solution can be found.

10/10 Excellent

Jabari

Stayed 1 night in Dec 2023
Response from Lori Attmore on 25 Jan 2024
Thank you for your 5 out of 5 rating.

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great road trip to see Mom for Christmas 🎄 🤗
Stayed 3 nights in Dec 2023
Response from Lori Attmore on 29 Dec 2023
Hi Bobby, Thank you so much for your 10 out of 10 rating. We are happy you got to spend the holidays with your Mon.

6/10 Okay

Theodore

Travelled with family
Breakfast hours (close at 9:30) are not good, especially for a holiday period. Food is bland and basically same choices each day. Having coffee available longer in the morning and perhaps evening would be nice. This property does not stand out from others in the area,
Stayed 4 nights in Dec 2023
Response from Lori Attmore on 28 Dec 2023
Thank you for your feedback.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Lori Attmore on 2 Feb 2024
Thank you for your 4 out of 5 rating. What could we have done to get a 5 out of 5?

8/10 Good

Saundra

Liked: Cleanliness, property conditions & facilities
the place was clean and accommodating but food was
Stayed 1 night in Dec 2023
Response from Lori Attmore on 27 Dec 2023
Thank you for your feedback.

8/10 Good

Preston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lori Attmore on 11 Feb 2024
Hi Preston,Thank you for your feedback.

10/10 Excellent

Tijani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lori Attmore on 18 Dec 2023
Thank you for your 5 out of 5 rating regarding your resent stay with us.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lori Attmore on 11 Dec 2023
Hi Monica,Thank you so very much for your 5 out of 5 rating regarding your stay at our hotel.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lori Attmore on 11 Dec 2023
Hi Andrea,We are so happy that you rated your recent stay experience with us a 5 out of 5. Thank You!!

8/10 Good

JOSEPH

Stayed 1 night in Dec 2023
Response from Lori Attmore on 31 Dec 2023
Thank you for taking the time to rate your recent stay experience with us.

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept. Staff were extremely friendly and helpful, especially the two managers. Pool isn't big but that was ok. In a nice area but not much around within walking distance when it came to restaurants and stores. We just Ubered.
Stayed 1 night in Nov 2023
Response from Lori Attmore on 7 Dec 2023
Hi Beth,Thank you so much for your kind words regarding the upkeep of the property and friendliness of the staff. We truly appreciate your feedback.

10/10 Excellent

Kary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast. Quiet. Clean. We love staying here. Friendly staff.
Stayed 1 night in Dec 2023
Response from Lori Attmore on 5 Dec 2023
Thank you for your kind words regarding your recent stay experience at the hotel.

6/10 Okay

Serap

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mattress and pillows need to be updated very uncomfortable. Service and breakfast was great.
Stayed 1 night in Dec 2023
Response from Lori Attmore on 5 Dec 2023
Thank you for your feedback. I apologize that you did not find the bedding comfortable. The mattresses and pillows we use are dictated by the brand standard. I am happy you found the staff service and breakfast to be great.

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Lori Att,ore on 5 Dec 2023
2e appreciate you leaving feedback and leaving us a 10 out of 10 rating.

10/10 Excellent

Yared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and accessibility
Stayed 1 night in Nov 2023
Response from Lori Attmore on 30 Nov 2023
We are delighted that you enjoyed your stay with us and truly appreciate your 5 out of 5 rating.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and sheets had a smoke scent to it. Was suppose to be a non smoking room.
Stayed 1 night in Nov 2023
Response from Lori Attmore on 28 Nov 2023
Thank you for your feedback. We are a non-smoking property. On occasion, guests do smoke in rooms despite our being a non-smoking hotel. Had you let the staff know, they would have gladly found you a different room. I am sorry you had this experience while a guest in the hotel.

10/10 Excellent

Nadezda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience, except for the AC. It is pretty loud once it starts cooling down the room! Other than that, great experience!
Stayed 1 night in Nov 2023
Response from Lori Attmore on 28 Nov 2023
Thank you for taking the time to provide feedback regarding your recent stay with us and rating us a 5 out of 5.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property decor is updated and well maintained and the room was clean.
Stayed 3 nights in Nov 2023
Response from Lori Attmore on 28 Nov 2023
Thank you for your rating of 4 out of 5 regarding your recent stay with us.

10/10 Excellent

Laquita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2023
Response from Lori Attmore on 24 Nov 2023
Thank you for giving us a rating of 5 out of 5. We are glad you enjoyed your stay.

10/10 Excellent

Robynne

Travelled with partner
Liked: Amenities
My husband and I stayed here so that we could go to a concert at the I think financial amphitheater. It is a great location and very convenient. The staff was super friendly and the rooms were clean.
Stayed 1 night in Sep 2023
Response from Lori Attmore on 24 Nov 2023
Hi Robynne,We are delighted that you found our hotel to be a great location for those attending events at the iThink Ampitheater. Thank you for the kind words regarding the friendliness of the staff and room cleanliness. We hope to see you again in the future should your travels bring you back to the area.