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Rating 10 - Excellent. 446 out of 1006 reviews" "
10 - Excellent
446
Rating 8 - Good. 325 out of 1006 reviews" "
8 - Good
325
Rating 6 - Okay. 106 out of 1006 reviews" "
6 - Okay
106
Rating 4 - Poor. 70 out of 1006 reviews" "
4 - Poor
70
Rating 2 - Terrible. 59 out of 1006 reviews" "
2 - Terrible
59
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
4/10 Poor
Destiny
Travelled with family, Travelled with family and small children
The staff was amazing!! However, there is nowhere to turn if you have a big trailer or towing a boat!! Also, people live at this facility and its not as clean as the pictures show!
Beautiful outside court area,well maintained.I enjoyed the pool also the tiki bar.The check in guy was friendly and was helpful with my questions and concerns.my room was clean.a local mall within walking distance,easy access to95
gary
Stayed 4 nights in May 2024
Response from Best Western Staff on 13 May 2024
Thank you for staying with us and sharing your experience. We are happy to hear that you enjoyed the stay and our convenient location. Thank you for complimenting our beautiful courtyard and friendly staff. We hope you can come back and visit us again soon.
We had 3 rooms and there were problems with the showers in each room. 1 the tub didn't drain, another the shower wouldn't fully switch over from tub to shower and the third the shower rod was broken which kept us being able to use it
Kristina
Stayed 1 night in May 2024
Response from Best Western Staff on 6 May 2024
Thank you for choosing our hotel. We are very sorry to hear that there were shower issues in your rooms. We appreciate you bringing this to our attention so we can address it right away. While we know we cannot change your recent experience, we hope you will give us another opportunity to provide you with a more satisfactory stay.
Really enjoyed our two day stay. The property is lovingly maintained in and out with attention on the landscaping. Very clean. Easy parking and access. Nice people, nice pool, nice breakfast.
Saralee
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 30 Apr 2024
Thank you for taking the time to write about your stay. We are thrilled you enjoyed our beautiful property. We hope you can come back and visit us again soon.
Unfortunately not safety around the area, room was not clean enough
Elena
Stayed 1 night in Apr 2024
Response from Best Western Staff on 30 Apr 2024
We appreciate you choosing our hotel and taking the time to share your concerns. We are very sorry to hear that you were disappointed with the stay. Please accept our apology.
Very good location , clean well kept , friendly staff
David
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed our convenient location. Thank you for complimenting our friendly staff and cleanliness.
This is an old property in need of alot of TLC.. service was ok and rooms were clean..pool was very old and did not appear clean. there is alot of a activity in the parking lot and in the pool area, such as blasting car radios and “hanging out”. Not sure if these folks are residents on the property or guests at the hotel. Did not feel too safe in this hotel.
tracey
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for choosing our hotel and taking the time to share your concerns. We are very sorry to hear that you were not happy with the stay.
I thought that the location was excellent to shopping and convenient to area businessess. The staff was excellent and it was clean but it did have some roaches. We were on the bottom floor but we had the unpleasentness of experience of roaches in the hotel room.
Constance
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback.
Beautiful hotel. Employees are super friendly and helpful. 10 Stars ✨
Phillip
Stayed 1 night in Feb 2024
Response from Best Western Staff on 25 Apr 2024
Thank you for staying with us and sharing your wonderful experience. We strive for 10's and are very happy to receive the top rating from you. Thank you for complimenting our friendly staff.
Thank you for choosing our hotel and sharing your feedback. We are sorry to hear that you were not happy with the stay. We would like the opportunity to serve you better in the future and hope you will consider a return visit.
Thank you for staying with us and sharing your wonderful experience. We are very happy to hear that your stay with us was great. Please come back and visit us again soon.
You can tell the property is older, but it’s well kept up and I can see they’ve made some renovations. But to me most importantly, it was CLEAN! Didn’t feel that I needed to worry about bed bugs or any other tiny rodents hanging around. Very nice staff too!
Carrie
Stayed 1 night in Apr 2024
Response from Best Western Staff on 17 Apr 2024
Thank you for staying with us. We appreciate you taking the time to share your wonderful experience. Thank you for complimenting our nice staff. We hope you can come back soon for another enjoyable visit.
The only problem I had was cockroaches were in my room
Wendy
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry to hear about the bugs in your room. We wish you would have reported this right away so we could have taken immediate action. While we know we cannot change your recent experience, we hope you will allow us another opportunity to provide you with a more satisfactory stay.
The rooms are basically fine, no frills but clean. The grounds around the hotel are nice. The pool area and gardens are very nice.
Hotel shuttles are usually complimentary if close enough to the airport. This BW charges $20 each way. A fee I wasn't expecting.
The employees are apparently not trained on ADA service animal laws pertaining to what is required and not required. Another fee I wasn't expecting.
I just felt very nickel and dimed at check in instead of a warm welcome.
Kellie
Stayed 1 night in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback.
6/10 Okay
Julie Ann
14 Apr 2024
Julie Ann
Stayed 1 night in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback.
4/10 Poor
Lacey
13 Apr 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Property was not well kept. There was hair and dirty washcloth window..
Lacey
Stayed 1 night in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry to hear that you were not happy with the stay. Please accept our apology.
10/10 Excellent
Nancy
13 Apr 2024
Nancy
Stayed 1 night in Apr 2024
Response from Best Western Staff on 3 May 2024
Thank you for choosing our hotel for your stay. We are glad you enjoyed.
8/10 Good
Grant
6 Apr 2024
Grant
Stayed 8 nights in Mar 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We are glad you enjoyed the stay. We appreciate your feedback.
8/10 Good
Michael
Travelled with family
5 Apr 2024
Liked: Cleanliness, staff & service, amenities
AC unit was very noisy and would wake me up throughout the night. Check in staff was super friendly.
Michael
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry about the noisy AC Unit in your room.
Staff at the reception are welcoming professional friendly make you feel right at home.
The room is super clean, the grounds are so well kept like a oasis. Beautiful hotel will stay again.
Neneh
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 5 Apr 2024
Thank you for taking the time to share your wonderful experience. It was rewarding to read your kind remarks regarding our staff, the rooms and the grounds. We are glad you enjoyed the stay. We hope you can come back and visit us again soon.
8/10 Good
Kelley
4 Apr 2024
Liked: Cleanliness, staff & service
Kelley
Stayed 2 nights in Mar 2024
Response from Best Western Staff on 5 Apr 2024
Thank you for staying with us. We appreciate your feedback.
6/10 Okay
Tellesha
3 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tellesha
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 4 Apr 2024
Tank you for staying with us. We appreciate your feedback.
10/10 Excellent
William, Anthem
3 Apr 2024
William
Stayed 3 nights in Mar 2024
Response from Best Western Staff on 4 Apr 2024
Thank you for staying with us. We are glad to hear that you enjoyed the stay.
This property was really nice . Loved the pool area . Very clean .. both the grounds and rooms . Bed very comfortable and housekeeping was great . Breakfast was great as well . Wish that it was until 1000 though . The only downside is there are no elevators :( but overall we were really happy with the stay !
suzanne
Stayed 3 nights in Mar 2024
Response from Best Western Staff on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed the stay.
I loved that it was close to the PBA university where I had to take my daughter for her college tour and that it was close to gas station and a lot of close food options. I did not like night shift staff because they canceled my reservation and had to get another one and pay a different rate then I booked . She was also rude and had bad customer service.When I checked out in the morning though the morning shift gentleman was very nice.Also the maid service was really nice.
Katie
Stayed 2 nights in Mar 2024
Response from Best Western Staff on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed our convenient location. We are sorry about your check in experience. The rate was matched to your original booking.
10/10 Excellent
Dianne, Henrietta
30 Mar 2024
Nice room.
Dianne
Stayed 1 night in Mar 2024
Response from Best Western Staff on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed the stay.
Walking distance to a shopping center, a target and McDonald's. The is a courtyard with pool that was very peaceful.
We did encounter a couple people begging and loitering about a block away, outside the McDonald's.
Shawn
Stayed 1 night in Mar 2024
Response from Best Western Staff on 28 Mar 2024
Thank you for staying with us. We are glad you enjoyed the stay and our convenient location.