Exterior

Reviews of Fairfield Inn & Suites by Marriott West Monroe

2.5 out of 5
Fairfield Inn & Suites by Marriott West Monroe
606 Mane Street, West Monroe, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 247 out of 401 reviews" "
Rating 8 - Good. 85 out of 401 reviews" "
Rating 6 - Okay. 36 out of 401 reviews" "
Rating 4 - Poor. 17 out of 401 reviews" "
Rating 2 - Terrible. 16 out of 401 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
The people were very nice.
Stayed 1 night in May 2024
Response from Midge P. on 8 May 2024
Thanks so much for recognizing our team. We appreciate you and hope to have you stay with us again and again.

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot has great lighting. Felt very safe traveling by myself. Very clean room.
Stayed 2 nights in Apr 2024
Response from Midge P. on 29 Apr 2024
Wonderful, Thanks for staying and recommending! Your safety is of our upmost concern.

6/10 Okay

Lauren

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Hair in the towels. Uncomfortable bedding. Broken stopper in the tub shower. Discolored water from the faucets and shower head.
Stayed 1 night in Apr 2024
Response from Midge P. on 29 Apr 2024
We are so sorry that we failed to exceed your expectations. Please reach out to our General Manager to further discuss.

10/10 Excellent

Sherry

Travelled with family and small children
Liked: Cleanliness, amenities
I really love the customer service and the place is so clean and in a nice area.
Stayed 1 night in Apr 2024
Response from Midge P. on 23 Apr 2024
Thanks so much for staying and reviewing! We appreciate you and hope you will stay with us again soon.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Midge P. on 17 Apr 2024
Thanks for the five stars! We appreciate you and hope to have you stay with us in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Midge P. on 15 Apr 2024
Thanks for the 5 star review of our hotel!

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service
The property was clean, however small inconveniences where prevalent. Fire Pit in outdoor seating are was in disrepair. Fridge in room did not work - was completely iced over and was no longer cooling. Room not ready at check-in time. However, good location for a horse show at the convention center and quick access to many restaurants. Staff was friendly. Would stay again.
Stayed 4 nights in Apr 2024
Response from Midge P. on 15 Apr 2024
Thank you for staying with us and for letting us know where we can improve. Please know that your comments has been shared with our management team for necessary improvements to be made.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk manager was amazing and very helpful.
Stayed 2 nights in Apr 2024
Response from Midge P. on 8 Apr 2024
Great to hear, so glad you had a great stay. We hope to have you stay with us again in the future.

10/10 Excellent

toi

Travelled with family
Liked: Amenities
Awesome stay
Stayed 1 night in Mar 2024
Response from Midge P. on 5 Apr 2024
Thanks for staying and reviewing!

10/10 Excellent

Yulonda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Midge P. on 1 Apr 2024
Thanks for the 5 stars we hope to have you stay with us again soon.

10/10 Excellent

trinity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast it’s was so good !!
Stayed 1 night in Jan 2024
Response from Midge P. on 18 Mar 2024
Thanks so much for the five star review of our hotel. We are so excited that you found breakfast to be so good! Till next time!

4/10 Poor

Joseph

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Locks on the outside of the building were broken, could not get back in with key card. Was told by staff that they were aware of it and the batteries would be replaced the next day. There were beer cans left in the trash from an earlier guest. There were a pair of socks in the bedsheets from an earlier guest. The water was brown (was told it was a city issue). The stopper in the bottom of the shower/tub would not stay open to let the shower water drain. Overall, just a very poor stay and no attention paid to maintenance.
Stayed 1 night in Feb 2024
Response from Midge P. on 23 Feb 2024
Thanks for letting us know what we can do to improve. We are sorry that we failed to exceed your expectations.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Midge P. on 21 Feb 2024
Thanks for the five stars! We hope to have you stay with us again soon.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I wasn't expecting a whole lot to be honest when I saw how great the prices were but let me tell you I really felt like it was super bougie and I loved it it was so close to the expo center which is where we had to go for a show but I mean the staff was amazing the breakfast was out of this world phenomenal and the goose feathered pillows were so comfy every bit of this stay was amazing
Stayed 2 nights in Feb 2024
Response from Midge P. on 21 Feb 2024
Wonderful! Thank you so much for sharing your experience at our Fairfield Inn West Monroe Hotel. We look forward to your return to our hotel.

10/10 Excellent

Lynette D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience starting with check in. We will be back.
Stayed 1 night in Feb 2024
Response from Midge P. on 23 Feb 2024
Thanks so much for staying and recommending. We are happy to hear you will be back.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the fairgrounds and arena where we were to be.
Stayed 1 night in Jan 2024
Response from Midge P. on 5 Feb 2024
Wonderful to have you, thanks for telling others about our West Monroe hotels location.

10/10 Excellent

Marlo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Midge P. on 31 Jan 2024
Thanks so much for staying and reviewing! We hope you will return soon.

10/10 Excellent

Angela

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Midge P. on 22 Jan 2024
Thanks for the 10 stars! We hope you will return to our West Monroe hotel again soon.

2/10 Terrible

Christina

Stayed 1 night in Jan 2024
Response from Midge P. on 22 Jan 2024
Thanks for staying with us!

10/10 Excellent

Brent

Stayed 1 night in Oct 2023
Response from Midge P. on 22 Jan 2024
Thanks for the five stars! We appreciate your staying with us and hope to have you stay again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
Our room was clean, the location was perfect, the staff was friendly, and the breakfast was just what we wanted!
Stayed 1 night in Dec 2023
Response from Midge P. on 5 Jan 2024
The Best! We will take it, Thank you so much for the great review of our West Monroe hotel. We hope to welcome you back to the Fairfield Inn & Suites soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Midge P. on 31 Jan 2024
Thanks for the 10 stars! We appreciate you.

10/10 Excellent

JOSE

Stayed 1 night in Dec 2023
Response from Midge P. on 2 Jan 2024
Thanks for the five star review!

4/10 Poor

Tina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Tub & breakfast
The bath tub was TOO slippery. We almost slipped more than once in shower. No grips on tub floor for safety. Then my daughter grabbed a danish for breakfast and it was expired. We told kitchen staff and she checked all package and all was expired.
Stayed 2 nights in Dec 2023
Response from Midge P. on 27 Dec 2023
So sorry that we failed to exceed your expectations while a guest of our hotel.

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Midge P. on 27 Dec 2023
Thanks for the 10 star review!

10/10 Excellent

Leia

Stayed 2 nights in Dec 2023
Response from Midge P. on 12 Dec 2023
Thanks for staying and recommending, we are so thankful for the five stars!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard Bed
The hotel was nice and clean. The bed was not confortable at all. Was like sleeping on a piece of plywood.
Stayed 2 nights in Dec 2023
Response from Midge P. on 11 Dec 2023
Thanks for the feedback, we appreciate you.

4/10 Poor

Mark

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Needs some work
Room and elevator had strange old odor. Water damage in bathroom unrepaired. Shower curtain too short. Water all on floor. Breakfast starting late 7am. Many people waiting at 6:20-6:36. We left before eating. One of reasons for staying was free breakfast.
Stayed 1 night in Dec 2023
Response from Midge P. on 11 Dec 2023
Thanks for the feedback, we apologize that we failed to exceed your expectations while a guest of our hotel.

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Midge P. on 11 Dec 2023
Thanks for the 10 star review! We hope to have the opportunity to host you again in the future.

8/10 Good

Andi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Spacious and Clean
Everything about our stay was fine. It was a just a stop on our way, so we didn’t have an opportunity to experience much. The room was very spacious and clean. The only complaint that I have, is that our check-out process was less than stellar. The desk attendant seemed almost annoyed that I waited at desk to give her my keys. Which she took and then just dropped behind her computer screen. I’ve been to several hotels that didn’t do check-out, but they all let us know at check-in to just leave the keys in the room or they would have a bowl or vase to toss them in on the desk as your walking out. I know it’s such a small thing, but I hated feeling like an inconvenience.
Stayed 1 night in Nov 2023
Response from Midge P. on 5 Dec 2023
Thank you for sharing how much you loved the hotel and found it to be clean and spacious. We apologize for the behavior of our team member, and will use this as a teaching opportunity to ensure that this does not occur in the future. We hope to see you again soon.

10/10 Excellent

Julia

Stayed 1 night in Nov 2023
Response from Midge P. on 12 Dec 2023
Thanks for staying and recommending! We appreciate you.

6/10 Okay

Austin

Travelled with partner
Disliked: Staff & service, amenities
The property was nice, but the refrigerator in our room didn’t work, the air conditioner made a terrible noise every time the compressor kicked on and we asked for wash clothes 4 different times. We finally received “microfiber cleaning clothes” from the lady on our floor. Just frustrating when the rooms cost as much as they do.
Stayed 2 nights in Nov 2023
Response from Midge P. on 5 Dec 2023
So sorry to read that we failed to exceed your expectations while our guest. Please give our General Manager a call to further discuss.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at a reasonable price!
Stayed 1 night in Oct 2023
Response from Midge P. on 10 Nov 2023
Great to hear! Thanks for the five star review of our Fairfield Inn hotel.

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant staff. Our room's shower/tub drain was clogged, however maintenance was sent within a few hours to fix the issue. The comfort of the bedding and the towels was just okay. They could have been softer and fluffier. Overall, the stay was nice.
Stayed 2 nights in Oct 2023
Response from Midge P. on 10 Nov 2023
Thanks for staying and reviewing. We are sorry to hear that we failed to exceed your expectations.

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Decent
Stayed 10 nights in Oct 2023
Response from Midge P. on 10 Nov 2023
Thanks for staying and reviewing. We appreciate you.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice restful stay
Fantasia is great!
Stayed 2 nights in Oct 2023
Response from Midge P. on 26 Oct 2023
Great, Thanks for staying and letting others know how much you enjoyed your stay with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Midge P. on 24 Oct 2023
Thanks for the five star review! We appreciate your staying with us and hope you return in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New building in safe place and close to restaurants. Room was clean and comfortable but microwave oven was broke and it was brought to the front desk attention. Outdoor swim pool was closed even though temperature reached 93 F but that was OK because it was middle of October. Breakfast was not as good as previous stays at Fairfield Inns. This is apparently a trend in all hotels these days. OJ machine was not working and I had to remind them to make a coffee as it was cold. Overall comfortable and service was acceptable and I recommend it for future stay.
Stayed 1 night in Oct 2023
Response from Midge P. on 23 Oct 2023
So sorry to hear that you did not enjoy your stay. Please reach out to our General Manager Alfred to further discuss.

10/10 Excellent

Margaret

Travelled with family
It was very quiet.
Stayed 1 night in Oct 2023
Response from Midge P. on 23 Oct 2023
Thanks for the five star review, we appreciate you!

10/10 Excellent

Rashon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Midge P. on 17 Oct 2023
Thanks for the 10 stars! We hope to have you stay with us again in the future.

4/10 Poor

Ferrel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll never stay here again
Stayed 2 nights in Oct 2023
Response from Midge P. on 17 Oct 2023
So sorry to hear, we hope that you give us another opportunity to exceed your expectations.

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel
Overall it’s a very nice hotel and good staff. The room was spotless and spacious but the bed is definitely on the firmer side, which my back didn’t care for. Good options at breakfast and everything was tasty.
Stayed 1 night in Oct 2023
Response from Midge P. on 17 Oct 2023
Thanks for the review and kind words. We appreciate you.

6/10 Okay

Daniel

Stayed 1 night in Oct 2023
Response from Midge P. on 10 Nov 2023
Thanks for staying!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly front desk for check in
Stayed 1 night in Oct 2023
Response from Midge P. on 17 Oct 2023
Wonderful to hear, Thanks for staying and letting others know how friendly our staff is.

10/10 Excellent

Charlyne

Stayed 1 night in Sep 2023
Response from Midge P. on 17 Oct 2023
Thanks for the 10 star review of our hotel!

10/10 Excellent

carmen, Hallsville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Stayed 2 nights in Sep 2023
Response from Midge P. on 10 Nov 2023
How nice of you to let others know how much you enjoyed our West Monroe hotel. Thank you!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Midge P. on 26 Sept 2023
Thanks for the five star review!

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice breakfast and rooms were clean and updated. We had a nice stay. Mostly centrally located.
Stayed 3 nights in Sep 2023
Response from Midge P. on 26 Sept 2023
Wonderful, so glad to hear that you had a great stay with us at the Fairfield Inn & Suites! We look forward to your next trip to our hotel.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay overall. The staff were helpful and nice. One gentleman seemed a little extra too nice with my 14 year old daughter. Overall I enjoyed my stayed and great location.
Stayed 3 nights in Aug 2023
Response from Midge P. on 18 Aug 2023
Thanks for staying, we appreciate the 10 stars. So sorry that someone here at the hotel made you feel uncomfortable. Please reach out to us via phone to further discuss this matter.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, very decent breakfast.
Stayed 1 night in Jul 2023
Response from Midge P. on 8 Aug 2023
Thanks for the five star review! We appreciate you and hope to have you stay with us again.