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Reviews of The West Inn Kauai

2.5 out of 5
The West Inn Kauai
9690 Kaumualii Highway, Waimea, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 63 out of 151 reviews" "
Rating 8 - Good. 55 out of 151 reviews" "
Rating 6 - Okay. 26 out of 151 reviews" "
Rating 4 - Poor. 5 out of 151 reviews" "
Rating 2 - Terrible. 2 out of 151 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shannon on 18 Jan 2024
Mahalo for rating us, Alex. It was our pleasure hosting you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
Staff was very helpful. Hotel was comfortable and clean
Stayed 1 night in Nov 2023
Response from Shannon on 2 Dec 2023
We are so happy to hear you enjoyed your accommodations and I will share your post with the staff. We appreciate you choosing to stay with us and hope to see you again in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Shannon on 11 Sept 2023
We are delighted to see you enjoyed you room. Mahalo for choosing The West Inn.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice stay, love the snacks they left for us, did not love that the 3 nights we were there room service did not show up or ask if we needed any towels or anything but for the most part very pleasant stay and convenient. Also thought it was a bit overpriced, $300 the night was a bit too much for not having pool and other amenities. Something i did love was the communication with the person i booked was pretty on point until the check in process, loved that texting was with fast response. Love the vintage old town feel… i would visit again! Overall pretty good experience.
Stayed 3 nights in Aug 2023
Response from Shannon on 4 Sept 2023
Mahalo for your review and for staying with us Barbara. I'm so sorry that we did not know you needed fresh towels. We can supply those upon request. I'm sorry for the confusion as I thought my text letting you know to message me if you needed anything was clear. Maybe I need to make that more clear for future guests and thank you for bringing that to my attention. We appreciate your business and glad you enjoyed the room otherwise.

6/10 Okay

SHARON

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok for what I paid, decor need to be revamp /patio table served as dinnette table ...needed some type of chair/couch or something other than the bed to sit in the room. Patio was good fit. Hotel contact and direct text messages on point.
Stayed 3 nights in Aug 2023
Response from Shannon on 4 Sept 2023
Aloha Sharon. Mahalo for your review. We are working to replace the dining table and chairs in the room you were in. I wish that room was big enough for a sofa or chair but the only rooms with sofa's are the suites. We are currently working to get a new table and chairs into the unit as well. One of the prior guests accidentally damaged the table so we had to improvise and only had the outdoor table and chairs to replace it with for your stay. I'm so sorry for the inconvenience but am glad to hear you enjoyed your stay otherwise. Mahalo.

10/10 Excellent

BANANI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Shannon on 31 Jul 2023
We are so happy you enjoyed your stay and hope to see you again one day. Mahalo for choosing to stay with us and safe travels.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Very short stay, night. Only issue was the coffee maker didn’t work,boohoo for me ha ha. Otherwise thumbs up. Shannon very helpful
Stayed 1 night in Jun 2023
Response from Shannon on 21 Jun 2023
Aloha Chris and I will have a look at the coffee maker that was in your room and have it replaced if we can get it working. I really appreciate the feedback and glad you enjoyed the room otherwise. We appreciate your business.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real find, close to the Waimea Canyon roads. An older motor court motel, welcoming and nicely updated. Clean, quiet, with balconies and great local advice. Wi-fi, small kitchen and keyless door lock you won't forget.
Stayed 1 night in Apr 2023
Response from Shannon on 5 May 2023
Aloha Sarah. I'm glad we were able to accommodate you last minute and that you enjoyed your accommodations. We appreciate your business and hope you enjoyed your time while on Kauai.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Shannon on 2 Apr 2023
Thank you for rating your stay with us and we are pleased to hear you enjoyed the room. Mahalo for choosing The West Inn.

10/10 Excellent

Amy Borgman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, welcoming room with kitchen facilities and in-housewasher/drier. They even supplied the detergent! I would love to go there again.
Stayed 2 nights in Mar 2023
Response from Shannon on 14 Mar 2023
We are thrilled to hear you enjoyed your stay at The West Inn and would like to return one day. You were a wonderful guest and are welcome back any time. Mahalo.

8/10 Good

Paul

Travelled with family
Liked: Staff & service, amenities
very good
Stayed 1 night in Mar 2023
Response from Shannon on 5 Mar 2023
We are happy to hear you enjoyed your stay with us and mahalo for choosing The West Inn.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome!! They’re close to the beach, access to local restaurants that are tasty, and the room itself was nicer than the website suggested. Totally recommend and would go back.
Stayed 3 nights in Feb 2023
Response from Shannon on 20 Feb 2023
Mahalo for you kind review Anne. We are delighted to hear you enjoyed your stay with us and hope to see you again in the future. Aloha!

8/10 Good

William, Chemainus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Shannon on 6 Mar 2023
Mahalo for rating us. We hope you enjoyed the room and your time at The West Inn.

10/10 Excellent

VickyAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was impressed. Check-in was quick and easy. I had a 2-bedroom suite. Nice and spacious. Everything was clean and well-kept, if not new. Kitchen was well-equipped. AC was nice and cold. Washer and dryer available downstairs. The unit was set back on the property so it was very private. Would definitely stay here again!
Stayed 4 nights in Jan 2023
Response from Shannon on 29 Jan 2023
Wow! We love reviews like this. It's so wonderful to hear how much you enjoyed the unit and you're time on Kauai and we look forward to seeing you again one day. Mahalo for staying with us.

8/10 Good

John J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it fit my what I was looking for.. price and solitude. what I didn't like was the adjoining door. It allowed noise to be easily transmitted from the next room.
Response from Shannon on 14 Jan 2023
We are so happy to hear you enjoyed solitude while staying at The West Inn and sorry to hear that you endured noise between the adjoining door in your room. We only have 3 sets of rooms like this and wish we knew and could have moved you to a different room. We hope it wasn't too much of an annoyance and appreciate you choosing to stay with us. Mahalo.

6/10 Okay

Travis

Travelled with family
Liked: Cleanliness
Waimea is a very quiet, laid back, "old school" country style town so you need to keep that in mind when creating expectations for a stay in this area. The property appeared to be well maintained and recently updated. Our room was clean, had a nice welcome basket and tiny kitchenette and worked well enough for just resting our heads. Rooms are cleaned only twice a week according to their directions but sadly no one came to clean our room on the designated day. We took out our own trash but didnt have clean towels after a few days which was disappointing. There are coin operated washers and dryers on property but be prepared with your own quarters. It costs $2 for each machine. Management was rarely on property when we were there but you could reach someone by phone if you needed to talk to someone. Our window a/c unit cooled our room just fine but it did take a few days to get used to the sound of it turning on and off in the middle of the night. There were several places to eat within walking distance amd two grocery stores also nearby. Overall, this place worked for our basic needs.
Response from Shannon on 22 Dec 2022
Aloha Travis and mahalo for your review. As you mentioned we only do housekeeping twice a week which comes to every third or fourth day and you were a guest for 3 nights, therefore, service was not done during your short stay. We refresh supplies upon request during those few days but never heard from you. I apologize for management not being on property as often as you would have liked. We had one person on vacation and another came down with Covid so we are a bit short staffed in the front office at times right now but we can always be reached by phone should you need anything. As for the AC situation, it should not shut off through the night unless there was a power outage or you had it set to AUTO which means it shuts off when it reaches the temperature you selected. Then cycles back on when the room gets above that temperature. I'm wondering if that was the issue or the massive storm that came through during your stay. Overall, it sounds like you enjoyed the town and the room and we appreciate you choosing to stay at The West Inn. Happy Holidays!

6/10 Okay

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and fun!
Stayed 1 night in Dec 2022
Response from Shannon on 13 Dec 2022
Mahalo for staying with us Johnny.

10/10 Excellent

Albert, Kula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the good communication from the ordering of the reservation. Staff is very friendly, helpful and very knowledgable of the Island and surroundings. Room was clean, bed was comfortable, we liked the lenai to sit, feel the breeze and relax. the walk to the pier was very close and the gorgeous sunset was the best ive ever seen while standing on the pier. Great experience, we recommend this hotel for a comfortable close stay. Thanks again.
Stayed 2 nights in Oct 2022
Response from Shannon on 26 Oct 2022
We love it when our guests enjoy every aspect of our hotel and Waimea Town and thank you for writing about your experience. You were wonderful guests and are welcome back any time. Mahalo for staying with us.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, clean, convenient, cute
The cozy room that my family and I stayed in came with 2 comfortable double beds, nice cold ac, free parking, big tv, kitchen with dishes, sink, and a microwave. I loved the location because we took a boat tour of the Na Pali Coast from the Kikiaola Boat Harbor located only a few minutes away. The Waimea Canyon was also conviniently located. This hotel is located in the cute town of Waimea. We were lucky enough to attend the Art Night in Hanapepe located in the next town, which occurs every Friday. When on vacation, we don't usually stay in resorts because we only use the room to wind down and get ready for our next adventure for the following day. So I have to mention that if you love hot steamy showers like me, be aware that AT NIGHT the water doesn't get really hot. It only gets warmat night. I know this because i also took a shower in the afternoon after the boat trip and the water got really hot, how I like it. Another detail I'd like to mention are the walls are thin. Our neighbors were blasting their music, but had the courtesy of turning it off before it got late. Other than that, if you like a cute cozy clean hotel in a cute town and convenient location next to the boat harbor and Waimea Canyon, then this is the hotel for you. It's not a resort and not a shabby motel. This hotel/ motel still exceeds expectations. I would definitely stay here again. Love it!!
Stayed 2 nights in Oct 2022
Response from Shannon on 11 Oct 2022
Aloha Lisa. Mahalo for your wonderful review. You write so well and we are so happy you enjoyed your time on the west side. I'm sorry to hear that the guests in the next room were blasting their music. Did you try contacting reception about this? And thank you for mentioning the hot water at night. We are looking to see if the solar water heater holding tank shut off. This happens sometimes so thank you for bringing that to our attention. Other than that, we appreciate your wonderful review and hope to see you again in the future. Mahalo for staying with us and have a wonderful upcoming holiday season. Aloha!

2/10 Terrible

Jing

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Abcde

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a pleasant stay at Kaua’i West Inn for us in Waimea! I had no idea that this was here before (as I frequent Kaua’i pretty often!) and I would gladly book again. I loved how clean the rooms where, and stocked with all the necessities one might need while traveling and how close everything was walking-distance! Mahalo for the hotel accommodation
Stayed 1 night in Sep 2022
Response from Shannon on 27 Sept 2022
We are happy that you found us and enjoyed your stay on the west side. We look forward to seeing you again and mahalo for choosing The West Inn..

2/10 Terrible

Sharon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me an extra $400 and I didn't know why. the place is not clean I stayed a week and they didn't clean until I asked them to.
Stayed 5 nights in Jul 2022
Response from Shannon on 10 Aug 2022
Hello Sharon. You were charged for the extra 2 people that you snuck into the room @ $30/night per person. The room only accommodated 2 people and you confirmed it would only be 2 people and you ended up having 4 in the room and there is a $30/per person extra fee per night so that is what you were billed for. Also, we do cleaning bi-weekly as stated in our terms and conditions and did come in and clean the room half way through your stay. You were also given a FREE upgrade to a kitchen room which was a big mistake on our part. We have never had anyone leave a unit so filthy with boogers on the wall and food caked onto every dish in the unit and trash throughout the room. It took my cleaning staff over 3 hours to clean the 300 sq. ft. room and scrape all of the walls down to remove the boogers your children left for us. Not to mention that your kids were running up and down the decks with no adult supervision. I have never had to make a response like this before buy sadly, you tried to sneak in 2 extra people without us knowing and then proceeded to completely trash the room. We could have also charged you a $250 excess cleaning fee due to the condition of the room but waived that fee and only charged for the extra 2 people. It sounds like we are both unhappy with the experience and sadly it cost us more than what you were billed for.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 5 nights in May 2022
Response from Shannon on 9 Jun 2022
We are happy you enjoyed your stay with us and thank you so much for your help while you were staying with us. We really appreciate it.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2022

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from Shannon on 21 Mar 2022
Mahalo Casey. We appreciate you staying with us.

10/10 Excellent

Abby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
The pillows were a little uncomfortable but other than that I would definitely stay here again! It was cute and had great amenities
Stayed 1 night in Mar 2022
Response from Shannon on 5 Mar 2022
Mahalo for your review Abby. I understand that not everyone likes feather pillows and we do have down alternative pillows available upon request. I wish we would have known and had you set up with a more comfortable option. Please keep that in mind if you come back to stay with us one day. We appreciate your nice review and mahalo for staying with us.

10/10 Excellent

Amanda Chiu Yee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 girl friends and I spent 3 nights at this hotel during our trips. The manager Oscar went above and beyond during our stay. We got here with many suitcases, and the hotel only has stairs. Oscar was determined to get us the best parking spot right next to the staircase. That really saved us a trip, since we were all tired from our flight. The next day, one of my friends got injured on a hike. After learning it in a causal conversion at the parking lot, Oscar went to his office and got her some medicine. Even though my friend’s ankle didn’t heal over night, it definitely had helped her survive for the rest of the trip. Our amazing stay with Oscar was topped off with the town celebration event. Oscar accommodated us from start to finish- getting us drinks from secret menu and helping us make friends with the locals. We truly had a blast at the event. We hit so many problems in this journey, and the most heartwarming experience was when Oscar showed up when my friend lost her wallet. My friend was devastated when she found out she lost her wallet at 12am. We ran downstairs to look for her wallet in the car. Oscar, on a duty, approached us and helped us with the search. He went out of his way to call the shop that we might left it at. The next day after we checked out, he even called us to follow up. We are so grateful to meet Oscar. He was a highlight to our stay. Plus, the hotel was clean and spacious enough for 4 adults. Who can ask for more.
Stayed 3 nights in Feb 2022
Response from Shannon on 23 Feb 2022
I have shared your review with Oskar and are very happy to hear how much help he was during your stay. It's been quite a busy holiday season and he's still keeping up the good work so this is wonderful to hear. Mahalo for staying with us and we hope to see you again one day. Aloha.

10/10 Excellent

Yolanda

Stayed 3 nights in Feb 2022

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Shannon on 19 Feb 2022
We are thrilled you enjoyed your stay with us. Mahalo.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Waimea
Waimea is very walkable, and this hotel was located right in the center of it, across the street from the theatre, a block from JoJo's and restaurants. Staff are friendly and happy to provide suggestions/recommendations. Rooms have kitchenettes, great water pressure, beds could be more comfortable though. Very satisfied with out stay.
Stayed 3 nights in Feb 2022
Response from Shannon on 14 Feb 2022
Mahalo for your review and you did a wonderful job describing the town we are located in. We are elated that you enjoyed your time on the west side of the island and hope to see you again in the future.

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SE Location excellent access to canyon views
Nice room, especially for the price as compared to resorts we stayed in before and after. Several good food options within walking distance. Especially recommend eating at Wrangler only 1 block walking. Location is good to see the canyons area and SW side of the island.
Stayed 1 night in Jan 2022
Response from Shannon on 29 Jan 2022
We are happy to hear that you enjoyed the room and your time on the west side. Mahalo for staying with us. We appreciate your business.

8/10 Good

Yuchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to canyon. The room is clean and big. Friendly owner and very accommodating for our requests. 2 improvements needed. 1. WIFI is slow, very slow. Unable to use sometimes. 2. AC is too loud, cannot sleep with it on and if turn of off, it’s too hot.
Stayed 1 night in Jan 2022
Response from Shannon on 28 Jan 2022
Thank you for bringing the slow Wi-Fi to our attention. I will find out why it is running so slow right now as normally there is no problem. Some of our rooms have the box ac’s which make more noise than the split systems but I hope you were able to use the ceiling fan to keep cool. Overall we are happy you enjoyed your room and thank you again for bringing the Wifi issue to our attention.

10/10 Excellent

Darshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little gem. It was very clean and spacious. Ample parking, right below our room. The windows opened onto a beautiful grove of trees. WiFi worked great, we were able to connect our chromecast and stream. It's towards one end of the island, so other places are a bit farther away; waimea canyon is conveniently close.
Stayed 2 nights in Jan 2022
Response from Shannon on 10 Jan 2022
Mahalo for the wonderful review and for choosing to stay with us. We are very happy to hear you enjoyed your stay with us on the west side and that you enjoyed our little inn.

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other Then the price this was an excellent place to stay
Stayed 3 nights in Dec 2021
Response from Shannon on 31 Dec 2021
We are happy you enjoyed the room and wish you the best in the new year. Mahalo for staying with us.

10/10 Excellent

Kristin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff were great!
Stayed 5 nights in Dec 2021
Response from Shannon on 26 Dec 2021
Well thank you so much. I will share this with the staff and so happy you enjoyed your stay with us. Happy holidays!

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a locally owned, old fashioned (in a good way) inn that reminded me of road trip places we stayed as a family when I was a child. It is clean, well equipped with a nice kitchenette, and absolutely walking distance to all of the restaurants and shops on the main street in Waimea. We decided to stay here for one night after touring the Waimea Canyon area before a very early check in to a catamaran tour of the Na Pali coast leaving from Port Allen (Eleele) the next day. We had a fun dinner in town and an overall great stay.
Stayed 1 night in Aug 2021
Response from Shannon on 14 Sept 2021
We are thrilled that you enjoyed your stay at The West Inn and thank you for your sweet review. We are in a great location for both going up to the Waimea Canyon as well as boat tours out of Port Allen and we get a lot of people that are staying on the east side or North Shore but come to stay a night with us the night prior to an early morning boat tour. Sure beats driving for 1.5 hours first thing in the morning. Mahalo for stay with us and aloha!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of rooms and friendly staff. Oscar was easily accessible and willing to make sure that we had all of the amenities that we needed
Stayed 1 night in Jul 2021
Response from Shannon on 6 Aug 2021
Thank you for your kind review and we are happy you enjoyed your stay. Cleanliness is so important and our staff works very hard to make sure a quality job is done. It’s nice knowing the hard work isn’t going unnoticed. Aloha and mahalo.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Shannon on 20 May 2021
Mahalo!

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Shannon on 19 May 2021
We appreciate your choosing The West Inn and are happy you enjoyed your stay. Aloha.

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Shannon on 7 May 2021
Mahalo for choosing The West Inn.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Shannon on 1 May 2021
Mahalo for choosing to stay with us. We are happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the location of the inn, and the friendly staff. Room was spacious and had everything we needed. Looking forward to staying here during my next trip to Kaua'i.
Stayed 1 night in Apr 2021
Response from Shannon on 1 May 2021
Mahalo for your kind words and we look forward to seeing you on your next trip. Aloha.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Simple accommodations with super friendly staff. Movie house right across the street and shave ice just steps away. I perfect place to stay if you have reservations for a boat tour early the next morning.
Stayed 1 night in Apr 2021
Response from Shannon on 13 Apr 2021
We are very happy for your review and appreciate you staying with us. I hope your boat tour was fun. Mahalo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, if I do come back for a return stay, I would request to be away from the road if available.
Stayed 1 night in Apr 2021
Response from Shannon on 6 Apr 2021
Mahalo for letting us know how your stay at The West Inn. We always love positive feedback and happy customers and appreciate you staying with us. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Shannon on 11 Feb 2021
Mahalo for choosing The West Inn Kauai and we are happy you enjoyed your stay.

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
Hotel check in went well. Room was clean and comfortable with access to Wi-Fi. Appreciated the microwave and refrigerator. Since I was there on business, I would have appreciate a desk and chair located near an electrical outlet.
Stayed 1 night in Nov 2020
Response from Shannon on 9 Nov 2020
Aloha Wayne and thank you for your review. Please accept my apology about the table and chair missing in the room you were assigned. We are in the process of replacing that because it was damaged. Other than that we are happy to hear you enjoyed the room and hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly boss, he broke his dinner for checking us in
Stayed 1 night in Feb 2020
Response from Shannon on 5 Mar 2020
Mahalo for your review and I will pass it on to our front desk manager that checked you in. I hope you enjoyed your time on the west side of Kauai and we appreciate your business.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place!
Lovely inn -- thoughtfully designed rooms, well equipped kitchenette, nice bath, everything very nicely appointed. Super comfortable bed.
Stayed 2 nights in Feb 2020
Response from Shannon on 2 Mar 2020
Mahalo for your review and kind words about our small hotel. It's always makes us happy to hear when guests enjoy their stay with us and we really appreciate your business. Have a wonderful week.

10/10 Excellent

Geoff, Salem, Oregon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location on Main Street of a small town, near the town pier and captain Cook. Near to two grocery stores. Small eating places. No fancy restaurants in town. Hotel had all amenities we needed, including a kitchenette. Could use more clothes hanging space however.
Stayed 7 nights in Feb 2020
Response from Shannon on 24 Feb 2020
We appreciate you making time to write a review and are happy to hear that you enjoyed your stay as well as Waimea Town. Mahalo for staying with us.