Private kitchen
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Reviews of Brookside Motor inn

2.5 out of 5
Brookside Motor inn
7 Springfield Rd, Upper Jay, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 181 reviews" "
Rating 8 - Good. 65 out of 181 reviews" "
Rating 6 - Okay. 24 out of 181 reviews" "
Rating 4 - Poor. 11 out of 181 reviews" "
Rating 2 - Terrible. 7 out of 181 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness
The kitchen was good the only problem was the tv remote it needed batteries
Stayed 2 nights in May 2024

10/10 Excellent

Noah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 2 nights in Apr 2024
Response from Brookside Inn Team on 30 Apr 2024
Thank you for staying with us!

8/10 Good

Gina

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Brookside Inn Team on 26 Apr 2024
Thank you for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay just a short distance from so many activities of the Adirondack High Peaks region.
Stayed 1 night in Mar 2024
Response from Brookside Inn Team on 27 Mar 2024
Thank you for staying with us!

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by the accommodations. We were expecting one room with three beds but it was a nice surprise to find a 2 bedroom suite. Owner communication was great and the location was perfect.
Stayed 2 nights in Mar 2024
Response from Brookside Inn Team on 11 Mar 2024
Hi Mike! We're happy to hear you enjoyed your visit, thank you for staying with us!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Brookside Inn Team on 26 Feb 2024
Thank you for staying with us!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decor was a little dated but a great stay in very clean and comfortable suite.
Stayed 2 nights in Feb 2024
Response from Brookside Inn Team on 12 Feb 2024
Thank you for staying with us, glad you enjoyed it!

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price
Stayed 1 night in Feb 2024
Response from Brookside Inn Team on 5 Feb 2024
Thank you for staying with us!

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean; however, everything was very old and rickety. Could hear people up above loudly. We never saw any staff at all. We were only there for one night. as a couple of ice climbers, it worked out fine and convenient to Keene climbing, but I don't think my wife would have liked it. Enjoyed the sound of the river right outside the window and was very reasonably priced. With a little effort i.e., paint, furniture, minor carpentry, could be a really nice spot. Would stay there again.
Stayed 1 night in Jan 2024
Response from Brookside Team on 28 Jan 2024
Thank you for your visit and comments. Yes the property overall is showing signs of its age. We are in the process of going through room by room and doing minor renovations and updates. With any luck we'll have more accomplished before your next visit.

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024
Response from Brookside Inn Team on 25 Jan 2024
Thank you for staying with us!

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are HUGE! Lots of updates in the works. Quaint and accessible with lots of amenities in the suites. The road is quiet and the brook out back was a delightful surprise. We will definitely be back. We did not see any staff, all self directed check in, so if you generally need a lot of support when staying places, this isn’t the one for you. If you like privacy and quiet, definitely book!
Stayed 1 night in Dec 2023
Response from Brookside Team on 18 Dec 2023
Thank you for the great review and for visiting us! We are glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided to take a last minute two night trip to Lake Placid. I was looking for something affordable that was close enough to do some hikes, check out the main area of Lake Placid. The motel fit the bill for me as a place to sleep. It was clean, and it was what I expected. The furniture is older, it has a rustic smell. But it worked well for me. Location was probably the best part about the place for me. Checking in was convenient too as they text you your door entry code. I would stay again on a solo trip.
Stayed 2 nights in Nov 2023
Response from Brookside Inn Team on 8 Nov 2023
Thank you for staying with us!

10/10 Excellent

Mitch

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Brookside Inn Team on 25 Oct 2023
Thank you for staying with us!

8/10 Good

marie-helene

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Brookside Inn Team on 20 Oct 2023
Thank you for staying with us!

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean! Real at home feeling! Everything you could possibly need! Definitely would recommend!
Stayed 2 nights in Oct 2023
Response from Brookside Team on 11 Oct 2023
Thank you for your visit! We are glad you enjoyed your stay and hope to see you again in the future!

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint
Quaint little hotel! Loved how big the space was, and it was close to everything. The stream behind the hotel made for a relaxing sleep, and it was wonderful having an oven for an occasional frozen pizza!
Stayed 2 nights in Oct 2023
Response from Brookside Inn Team on 10 Oct 2023
Thank you for staying with us! We're glad you enjoyed your time.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bed was amazingly comfortable and the room was spacious. The place was extremely clean. It's a beautiful spot in a quaint little village and there's some great dining spots nearby. The only drawback is it's a very outdated motel. I know the owners are slowly redoing a lot of the rooms so it will improve with time. However, it's a great spot for the money and we will be back.
Stayed 2 nights in Oct 2023
Response from Brookside Team on 5 Oct 2023
Thank you for visiting us! Yes, we are working on updating things - room by room! We look forward to seeing you again!

6/10 Okay

Mark R.

Liked: Cleanliness
Disliked: Staff & service
Room was clean enough, but old. The grounds had not been taken care of. There was no staff that I could see.
Stayed 2 nights in Sep 2023
Response from Brookside Inn Team on 23 Sept 2023
Thank you for staying with us!

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
The brook behind the property is spectacular. Being able to sit on the veranda and listen to the flowing water was relaxing. The rooms were comfortable and homey.
Stayed 2 nights in Sep 2023
Response from Brookside Inn Team on 23 Sept 2023
Glad you had a good time, thank you for staying with us!

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice could update a bit but other that that it was comfortable and quiet would stay again
Stayed 2 nights in Sep 2023
Response from Brookside Team on 11 Sept 2023
Thank you for your feedback. We are in the process of updating things, room by room. We look forward to your next visit.

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Brookside Inn Team on 5 Sept 2023
Thank you for staying with us!

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2023
Response from Brookside Team on 5 Sept 2023
Thank you for staying with us!

8/10 Good

Robert

Liked: Cleanliness, room comfort
Spooky but clean
It's an old building, old and worn furnishings. But very clean, which is most important. I received a text from the motel the morning of the day I was scheduled to arrive, telling me my room number, the code to enter on the door to open it, and that checkout time was 11 am. When I arrived the code worked fine. The office was closed even though it was only 5 pm. There was a sign on the door saying "out of office, please ring bell if you need service". I had what I needed so I didn't ring the bell. The office was closed the next day, although in the evening a light was on. Next morning when I left, the office was still closed with the same note on the door. So I never saw a single employee during my entire stay! The office was in a big dark house right next to the motel, no lights on inside although there were many outside lights strung up in a decorative manner. My room had a glass back door that opened to a path that went the length of the building, the rest was woods. The door had a thin curtain on it and I have this thing about people or creatures looking in at me at night, so I hung one of the large bath towels on the door to provide privacy. I can't complain at all, this was the cheapest motel in the entire area. They gave me what I wanted so if you don't want to speak to anyone and you want to save money, this motel will do you good.
Stayed 2 nights in Aug 2023
Response from Brookside Team on 30 Aug 2023
Thank you for your feedback. Yes, the building is older as a whole, but we are working hard at updating things room by room. The main house is also rented out so our office hours are a little sporadic depending on what needs to be done on property, but we are always available via the ring doorbell or phone and can be on property rather quickly.

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023
Response from Brookside Team on 15 Sept 2023
Thank you for your stay!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiking
We were very comfortable with our stay! WE had plenty of room and everything was clean and met all our needs and then some.
Stayed 2 nights in Aug 2023
Response from Brookside Inn Team on 25 Aug 2023
Glad you enjoyed your stay!

8/10 Good

Jude

Stayed 2 nights in Aug 2023
Response from Brookside Team on 14 Sept 2023
Thank you for your visit!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and explore the area.
Stayed 2 nights in Aug 2023
Response from Brookside Inn Team on 14 Aug 2023
Glad you enjoyed your time, thank you for staying with us!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing trip and the room was beautiful it wasn’t what I expected at all it was big clean and homey I would absolutely stay there again
Stayed 2 nights in Aug 2023
Response from Brookside Inn Team on 8 Aug 2023
Glad you had a great time, thanks for staying with us!

8/10 Good

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Needs updating but decent enough.
Clearly needs updating but was very roomy. Pretty clean but run down. I think next time I go I’m donating a flat screen TV.
Stayed 2 nights in Aug 2023
Response from Brookside Inn Team on 8 Aug 2023
Updating is on going, and we have almost all TV's switched over! Thanks for staying with us!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2023
Response from Brookside Team on 3 Aug 2023
Thank you for staying with us!

8/10 Good

Michele

Liked: Staff & service, amenities, property conditions & facilities
Room i was in was updated, kitchen and bath very nice/convenient. Pretty quiet/clean. Only thing was no hooks or dresser/stand to put clothing bag on or hang wet gear/jackets. Widi..was iffy at times, but otherwise was a pleasant stay for our hiking trip.
Stayed 2 nights in Jul 2023
Response from Brookside Team on 31 Jul 2023
Thank you for your review, we appreciate your feedback and always look for ways to improve what we can. We are glad you enjoyed your visit.

10/10 Excellent

Rachel

Great location and communication.
Stayed 2 nights in Jul 2023
Response from Brookside Team on 27 Jul 2023
Thank you for your visit!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place with everything you need. Check I. Was via text with a pass code to the door and the wifi password. It worked fine but I am not sure what I would have done if it had not.
Stayed 2 nights in Jul 2023
Response from Brookside Inn Team on 14 Jul 2023
Thank you for staying with us! As for the code, we would've been able to assist if there was an issue!

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place next to river.We spent two nights in there. I will come back.
Stayed 2 nights in Jun 2023
Response from Brookside Inn Team on 13 Jun 2023
Glad you had a good time, thank you for staying with us!

8/10 Good

Karla

Travelled with group
Liked: Cleanliness, staff & service
I stayed one night while in the area. Very comfortable bed. Nice room, for an older establishment. Relaxing with a rambling stream behind, very soothing water running all the time. This I loved! Plan to go back later in the year and stay again. Note: no cell service but free internet so bring your computer!
Stayed 1 night in May 2023
Response from Brookside Inn Team on 24 May 2023
Thank you for staying with us, glad you enjoyed your time!

10/10 Excellent

ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We had the pleasant surprise of staying in a 2 bedroom, one living area, full kitchen, 2 bathrooms place. Very cozy, comfortable, very Adirondack. Just 10 min distance from Whiteface, we had a wonderful time. Straightforward check in and out. Will return anytime.
Stayed 2 nights in Mar 2023
Response from Brookside Inn Team on 13 Mar 2023
Thank you for staying with us, glad to hear you had a great time!

8/10 Good

Bruce

Stayed 1 night in Mar 2023
Response from Brookside Inn Team on 30 Mar 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Brookside Motor Inn on 20 Feb 2023
Thank you for staying with us!

8/10 Good

FATHER JOSEPH, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very generous, full-size refrigerator. Room showed some wear-and-tear, but overall, not bad.
Stayed 2 nights in Feb 2023
Response from Brookside Motor Inn on 17 Feb 2023
Thank you for staying with us!

8/10 Good

Michal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
when I arrive there was no hot water. no staff was available . hot water was next morning. Room was ready when we arrived. I got password to door and wifi around 1pm on my phone. Price was great comparing to other available places in Lake Placid area.
Response from Brookside Motor Inn on 13 Feb 2023
Thank you for staying with us, the hot water in the kitchen does take a little while to heat up.

10/10 Excellent

Michell

Stayed 1 night in Feb 2023
Response from Brookside Team on 18 Dec 2023
Thank you for your visit!

8/10 Good

Frederic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's old, but cosy ! It feels like going to a cottage. We had a great time.
Stayed 2 nights in Feb 2023
Response from Brookside Motor Inn on 6 Feb 2023
Thanks for staying with us!

8/10 Good

Edit

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Brookside Motor Inn on 12 Jan 2023
Thank you for staying with us!

8/10 Good

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years
Comfortable close to things we wanted to do friendly staff
Stayed 6 nights in Dec 2022
Response from Brookside Motor Inn on 5 Jan 2023
Thank you for staying with us!

6/10 Okay

Alex

Stayed 2 nights in Nov 2022

10/10 Excellent

Jo-Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great:)
Stayed 1 night in Oct 2022
Response from Brookside Motor Inn on 24 Oct 2022
Thank you for staying with us, we appreciate the feedback!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, looks newly renovated. Had a nice kitchen, comfy bed, clean bathroom, strong Wi-Fi and very convenient location. The cafe across the road is also great. Would definitely stay there again.
Stayed 1 night in Oct 2022
Response from Brookside Inn Team on 23 Oct 2022
Thank you for staying with us! We appreciate the feedback!

10/10 Excellent

Pranay, Edison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , Clean rooms with all the amenities. Easy check in . Friendly staff .
Stayed 1 night in Oct 2022
Response from Brookside Motor Inn on 20 Oct 2022
Thank you for staying with us, we appreciate the feedback!

6/10 Okay

Donna

I liked the size
Stayed 1 night in Oct 2022
Response from Brookside Motor Inn on 5 Oct 2022
Thanks for staying with us.

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Brookside Motor Inn on 20 Sept 2022
Thank you for staying with us!