Lobby

Reviews of Best Western Discovery Inn

2.5 out of 5
Best Western Discovery Inn
200 E Estrella Ave, Tucumcari, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 293 out of 1004 reviews" "
Rating 6 - Okay. 77 out of 1004 reviews" "
Rating 4 - Poor. 48 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. Loved the staff.
Stayed 1 night in May 2024

10/10 Excellent

scot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good shower
Stayed 1 night in May 2024
Response from Donna, GM on 15 May 2024
Greetings! Thank you for your recent stay. We appreciate the excellent ratings and review. Please think of the Best Western Discovery Inn as your home away from home in New Mexico! Best,Donna, GM

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms seemed recently refinished. They need to put in EV chargers. ALL hotels need them!
Stayed 1 night in May 2024
Response from Donna, GM on 15 May 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We appreciate your generous ratings and review, as well as feedback. We hope to have another opportunity to welcome you to Tucumcari! Best,Donna, GM

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The staff was very nice. The breakfast was very good.
Stayed 1 night in May 2024
Response from Donna, GM on 13 May 2024
Thanks so much! These amazing reviews are so encouraging. I am glad you enjoyed a clean room, welcoming service and your breakfast. We designed the property to make staying easy and effortless! Safe travels from your team at the Best Western Discovery Inn! Best,Donna, GM

10/10 Excellent

joy

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant greeting at check-in. Loved the cookies. Lobby was tastefully decorated and welcoming. Room was clean and quiet.
Stayed 1 night in May 2024
Response from Donna, GM on 13 May 2024
Spring greetings! It sounds like this was a lovely stay. Thanks so much for the recommendation. I am glad you enjoyed the cookies and a warm welcome! Best,Donna, GM

8/10 Good

Nancy, Dallas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Donna, GM on 13 May 2024
Greetings! Thank you for the great ratings. Please consider the Best Western Discovery Inn your Tucumcari home away from home! Best,Donna, GM

8/10 Good

James and Debbie

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Donna, GM on 6 May 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear you enjoyed a great visit, and appreciate the ratings. Safe travels until we welcome you again! Best,Donna, GM

2/10 Terrible

Michael

Stayed 1 night in Apr 2024
Response from Donna, GM on 25 Apr 2024
Greetings, and thank you for your recent stay. It appears that your expectations were not met. For that, I apologize. When you let our team know you are having a concern, we will look for a remedy. Please feel free to reach out to the front desk on-site for assistance. On a future occasion, we hope to provide the kind of exceptional hospitality the Best Western is known for! Best,Donna, GM

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna, GM on 15 Apr 2024
Greetings! Thank you for the excellent ratings. We are glad to see your stay at the Best Western was a success. Please think of our hotel as your home away from home! Best,Donna, GM

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Donna, GM on 9 Apr 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear this was a good stay. We aim to make traveling easy and effortless! Safe travels until next time! Best,Donna, GM

6/10 Okay

Jeff, Bountiful

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and room were great but the fact that my room was on the side facing the freeway made it very noisy and hard to sleep. Are these the rooms you get when using Expedia?
Stayed 1 night in Apr 2024
Response from Donna, GM on 9 Apr 2024
Greetings! Thank you for choosing the Best Western for your recent stay. While it sounds like you enjoyed a warm welcome and your room, I am sorry that your room was not in a spot you appreciated. Room assignments are based on several factors such as length of stay, arrival, room type and much more. If you need to, please don't hesitate to reach out to the front desk for assistance. We are always here to serve you! Happy spring travels! Best,Donna, GM

10/10 Excellent

Dennis M

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and comfortable. Only bad thing was low wattage bulbs and bad lighting.
Stayed 1 night in Apr 2024
Response from Donna, GM on 9 Apr 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are happy to receive cleanliness and comfort compliments. Your feedback is also helpful. Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Karen

Travelled with partner
Roxann who works the front desk is exceptional And staff in general excellent The property could use better maintenance Bathtub has rust in it and needed repair Stairwells needed vacuuming 2 lights in entry lobby area kept flickering on and off and needed replacing Air conditioning in room very noisy The Gym was great with bottled water and towels provided
Stayed 1 night in Apr 2024
Response from Donna, GM on 9 Apr 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad you enjoyed a big, warm welcome from from the team! We have also noted your other compliments and feedback. All comments are used to improve. Please think of us again the next time your travels bring you to Tucumcari! Best,Donna, GM

10/10 Excellent

Adriana, Barrie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room 247 was noisy because of being close to the road.
Stayed 1 night in Apr 2024
Response from Donna, GM on 3 Apr 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. Please accept my apologies for any noise disturbances you experienced. It is never our intention to disappoint you. If your plan to stay again, please don't hesitate to ask for a room farther from the road. We are always willing to help! Best,Donna, GM

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna, GM on 3 Apr 2024
Spring greetings! Thank you for choosing the Best Western for your recent stay. We are glad to hear it was a success. Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Donna, GM on 3 Apr 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear this was a great experience, convenient for your travels. Safe travels until next time! Best,Donna, GM

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Mar 2024
Response from Donna, GM on 1 Apr 2024
Greetings! Thank you for taking time to celebrate your successful stay at the Best Western Discovery Inn. We are delighted to hear you enjoyed a good experience. We want all guests to leave with happy memories! Safe travels until next time! Best,Donna, GM

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donna, GM on 1 Apr 2024
Thank you for the great ratings! It looks like this stay was a success. Our team will always go the extra mile to make sure guests have all they need, and feel right at home. Your recommendation is sincerely appreciated! Safe travels until we welcome you again! Best,Donna, GM

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient felt I felt safe parking was easy front desk was good told me where to go eat I was friendly
Stayed 1 night in Mar 2024
Response from Donna, GM on 28 Mar 2024
Spring greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear you enjoyed a convenient stay. It sounds like the team was helpful as well! Safe travels until we welcome you again! Best,Donna, GM

10/10 Excellent

Lynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No troubles checking in. Nice clean room
Stayed 1 night in Mar 2024
Response from Donna, GM on 25 Mar 2024
Thank you! We appreciate the recommendation. It sounds like this stay was an overall success, starting with an effortless check-in experience. We look forward to welcoming you back to the Best Western! Best,Donna, GM

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hash browns and hot sauce ever!
Stayed 1 night in Mar 2024
Response from Donna, GM on 25 Mar 2024
Wonderful! So glad you enjoyed the complimentary breakfast. Thank you for staying with us and taking time to review your experience. All of us at the Best Western Discovery Inn look forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Although the rooms were close to the Interstate, there was no traffic noise and beds were very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Donna, GM on 22 Mar 2024
Greetings, and thank you for the excellent ratings. It sounds like this was a quiet and comfortable stay. Please consider the Best Western Discovery Inn your go-to place to stay in Tucumcari. We are always here to serve you. Happy spring travels! Best,Donna, GM

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very affordable and very easy off the interstate. We were pulling a trailer and there was ample parking room to turn around
Stayed 1 night in Mar 2024
Response from Donna, GM on 22 Mar 2024
Greetings! Thank you for the generous ratings. We are glad to hear you enjoyed a great experience, and value! Please think of the Best Western Discovery Inn as your home away from home in Tucumcari! Best,Donna, GM

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road trip, easy on/ off hwy. Check in quick, room was clean. Standard room great for 1 night as we pass through. Noisy, could hear the hwy, but we were exhausted so sleep was not a problem. Bed was very firm. Breakfast was the BEST! Staff very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Donna, GM on 18 Mar 2024
Thanks! It sounds like this was a great stop for the night. We designed the hotel to be convenient and comfortable whether staying for a night or a week. Safe travels until we welcome you back to the Best Western Discovery Inn. Best,Donna, GM

10/10 Excellent

susan

Stayed 1 night in Mar 2024
Response from Donna, GM on 3 Apr 2024
Greetings! Thank you for the five-star ratings. We are glad this was a great experience. Please think of our hotel as your Tucumcari home away from home. Safe travels! Best,Donna, GM

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did a great job. Staff friendly, great breakfast, and cookies upon arrival. This is not a new hotel, but is clean and comfortable.
Stayed 1 night in Mar 2024
Response from Donna, GM on 12 Apr 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear you enjoyed a welcoming experience! It sounds like this was a great stay. Please think of our hotel as your home away from home! Best,Donna, GM

8/10 Good

Diana

Travelled with partner
Liked: Staff & service, property conditions & facilities
I would recommend this hotel, the rooms are big and bathroom offers privacy, able to change clothes in.
Stayed 1 night in Mar 2024
Response from Donna, GM on 14 Mar 2024
Big thanks for the excellent recommendation! We are delighted to hear you enjoyed your room and bathroom size. You can always count on the Best Western Discovery Inn! Best,Donna, GM

10/10 Excellent

mona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, comfortable room, breakfast was good included in the price.
Stayed 1 night in Mar 2024
Response from Donna, GM on 22 Mar 2024
Greetings! Thank you for the generous ratings. We are delighted to hear you enjoyed a welcoming and comfortable experience. I am glad that breakfast hit the spot as well. Please consider the Best Western Discovery Inn your home away from home! Best,Donna, GM

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Donna, GM on 9 Mar 2024
Greetings! Thank you for choosing the Best Western Discovery Inn for your recent stay in New Mexico. It sounds like you had a great experience, that was comfortable. It was our pleasure to provide for your hospitality needs! Please consider the Best Western your home away from home! Best,Donna, GM

6/10 Okay

melissa, pecatonica

Stayed 1 night in Mar 2024
Response from Donna, GM on 28 Mar 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are glad you chose our hotel, and hope you enjoyed your time in Tucumcari. We aim to make staying easy and effortless! Safe travels until we welcome you again! Best,Donna, GM

6/10 Okay

melissa, pecatonica

Stayed 1 night in Mar 2024
Response from Donna, GM on 28 Mar 2024
Thanks again for your recent stay. We hope to welcome you back to the Best Western Discovery Inn! Best,Donna, GM

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk gal was terrific. Breakfast was best I’ve ever had for free hotel breakfast.
Stayed 1 night in Feb 2024
Response from Donna, GM on 4 Mar 2024
Greetings! Thank you for taking time to share your experience. It sounds like breakfast as well as check-in were both highlights. We want everyone to have a smooth arrival! Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

6/10 Okay

Barbara

Travelled with family
Disliked: Amenities
It was just ok for the price
Stayed 1 night in Feb 2024
Response from Donna, GM on 1 Mar 2024
Thank you for choosing the Best Western for your recent stay. We hope you enjoyed all that we offer, and had a comfortable stay. While here, don't hesitate to reach out to the team if there is anything we can do to enhance your experience. We are here to serve you! Safe travels until we welcome you again! Best,Donna, GM

10/10 Excellent

Denise, Gower

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all friendly.
Stayed 1 night in Feb 2024
Response from Donna, GM on 28 Feb 2024
Greetings! Thank you for the excellent ratings. It sounds like you enjoyed the welcoming service our small town team is known for. We care and I am glad that it shows! Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly
Stayed 1 night in Feb 2024
Response from Donna, GM on 19 Feb 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are glad to hear you enjoyed a lovely stay, and experienced warm service. Please consider our hotel your Tucumcari home away from home! Best,Donna, GM

10/10 Excellent

Elizabeth

Stayed 2 nights in Feb 2024
Response from Donna, GM on 22 Mar 2024
Thank you! We appreciate your generous review and hope to welcome you back to the Best Western Discovery Inn again soon. Happy spring travels! Best,Donna, GM

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donna, GM on 17 Feb 2024
Greetings! Thank you for being a guest of the Best Western Discovery Inn. We are happy to hear you enjoyed a great experience staying with us! We aim to make traveling easy and effortless. Safe travels until next time! Best,Donna, GM

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Donna, GM on 17 Feb 2024
Thank you for the five star ratings! We sincerely appreciate the recommendation. Please consider the Best Western your home away from home in Tucumcari! Best,Donna, GM

10/10 Excellent

Denise, Gower

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and cookies available upon arrival!
Stayed 1 night in Feb 2024
Response from Donna, GM on 17 Feb 2024
Greetings! Thank you for the generous ratings. We are glad to hear you enjoyed a warm welcome and cookies when you arrived. We know the difference that can make when traveling! Please consider the Best Western Discovery Inn your home away from home! Best,Donna, GM

8/10 Good

dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donna, GM on 14 Feb 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We appreciate your generous ratings. You can always count on us for exceptional hospitality in Tucumcari!Best,Donna, GM

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donna, GM on 14 Feb 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We are pleased to see that your stay earned a perfect rating. Our team takes pride in making guests feel at home, which starts with comfy rooms and welcoming service. We look forward to your next visit. Enjoy your spring travels!Best,Donna, GM

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donna, GM on 12 Feb 2024
Greetings! Thank you for the generous ratings. We are happy to hear that your stay in Tucumcari was great. You can always rely on the Best Western Discovery Inn! Best,Donna, GM

4/10 Poor

Daniel

Disliked: Room comfort
If they put you in a room next to the highway you’ll hear loud trucks all night
Stayed 1 night in Feb 2024
Response from Donna, GM on 5 Feb 2024
Thank you for choosing the Best Western Discovery Inn. It sounds like you had a noise disturbance from the highway during your stay. I apologize for any inconvenience. If you plan to stay again, please don't hesitate to ask for a room in one of our quieter locations. We recognize guests have varying sensitivities to sound and we always do our best to accommodate personal travel needs. Our team is always here to assist! Thank you again for choosing the Best Western Discovery Inn! Best,Donna, GM

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Thoughtfully managed.
Stayed 1 night in Feb 2024
Response from Donna, GM on 6 Feb 2024
Thanks so much! We appreciate your generous comments and ratings. It sounds like you enjoyed a successful stay at the Best Western Discovery Inn. Safe travels until we welcome you again! Best,Donna, GM

2/10 Terrible

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the interstate. Close to restaurants
Stayed 1 night in Feb 2024
Response from Donna, GM on 5 Feb 2024
Thank you for choosing the Best Western Discovery Inn. We hope you enjoyed your stay and all that we offer. It sounds like this was a convenient stop just off the highway, close to dining opportunities. While here, don't hesitate to reach out to the front desk if there is anything we can do to assist you. We are always here to lend a hand to help make your stay more personalized. Until next time, we wish you continued, safe travels! Best,Donna, GM

8/10 Good

olis

Travelled with family
It was noisy. Had few eating options.
Stayed 1 night in Feb 2024
Response from Donna, GM on 6 Feb 2024
Greetings! Thank you for the generous ratings. It sounds like there were a few areas of the experience that could have been better. While here, please don't hesitate to reach out to the front desk for assistance. We would be happy to suggest restaurants in our growing little town. We hope to welcome you again! Best,Donna, GM

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Donna, GM on 6 Feb 2024
Greetings! Thank you for the generous ratings. You can always count on us for clean rooms! Looking forward to welcoming you again! Best,Donna, GM

10/10 Excellent

Myron L

Travelled with family
Liked: Property conditions & facilities
Nice quality place. Great breakfast and hostess
Stayed 1 night in Jan 2024
Response from Donna, GM on 6 Feb 2024
Thanks so much for the compliments! It sounds like you enjoyed a great stay and breakfast. Please think of the Best Western Discovery Inn as your home away from home! Best,Donna, GM

6/10 Okay

Sonda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Couldn't check in till 3:30. Said they were shorthanded. Didn't get the king bed we had reserved. Floor was filthy!
Stayed 1 night in Jan 2024
Response from Donna, GM on 6 Feb 2024
Greetings! Thank you for choosing the Best Western Discovery Inn. We appreciate the feedback about your check-in experience, and I am sorry for the delay. You can bet this will inspire us to improve. We take pride in giving all our guests a comfortable hospitality experience. On a future occasion, we hope to have the opportunity to win your loyalty.Best,Donna, General Manager

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Clean and comfortable. Good value.
Stayed 1 night in Jan 2024
Response from Donna, GM on 6 Feb 2024
Greetings! Thank you for the generous ratings. We are happy to hear this was a clean and comfortable hotel experience, and a good value. Please consider the Best Western Discovery Inn your home away from home! Best,Donna, GM