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Reviews of WoodSpring Suites Topeka

2.5 out of 5
WoodSpring Suites Topeka
1801 SW Westport Road, Topeka, KS

Reviews

5.4
Rating 10 - Excellent. 72 out of 503 reviews" "
Rating 8 - Good. 88 out of 503 reviews" "
Rating 6 - Okay. 106 out of 503 reviews" "
Rating 4 - Poor. 79 out of 503 reviews" "
Rating 2 - Terrible. 158 out of 503 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Tytiba

Travelled with family
Thanks no face towels or soap
Stayed 1 night in May 2024

2/10 Terrible

jacob

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay
Stayed 1 night in Apr 2024
Response from Jamie P on 30 Apr 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Poor

john

Business traveller
Disliked: Cleanliness, amenities
No maid service iwas there a week no garbage pick up for a week maintenance was poor never stay there again
Stayed 7 nights in Apr 2024
Response from Jamie P on 30 Apr 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Tia

Travelled with family
It's a little inconvenient if you check in late. The phone that is supposed to be used to call the front desk attendant is well... different. I called the 800 number so they could get a hold of the lady. She was clearly asleep which is fine at 11PM, but the whole 20 minutes waiting for her to come downstairs was a little much but I understand
Stayed 1 night in Mar 2024
Response from Jamie P on 31 Mar 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The room is clean, and has a full refrigerator and stove.
Stayed 1 night in Mar 2024
Response from Jamie P on 21 Mar 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 Okay

Bridget, Pratt

Liked: Staff & service
Disliked: Property conditions & facilities
The room was very dated. It looked like someone had tried to pry open the door to the room at some point.Once I was inside there was a gap between the door and the door frame. I could see the hallway from inside my room with the door closed. I had to keep the bathroom fan on all night, when it was off it kept making a loud clunking noise. The heater/ac was very noisy and also made a clunking noise when it turned off and on. I could hear conversations from other rooms, there’s not a lot of insulation between rooms. There was trash in the wastebasket from the previous guests.
Stayed 1 night in Mar 2024
Response from Jamie P on 4 Mar 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Sandra, Topeka

Staff was very helpful and rooms was very clean would definitely recommend the deposit was a little high but it was worth it to have a nice place to stay and they have kitchens in the rooms so that’s always a plus
Stayed 2 nights in Feb 2024
Response from Jamie P on 4 Mar 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
Stayed 1 night in Feb 2024
Response from Jamie P on 19 Feb 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Alejandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!
Horrible place to stay. Booked an 8 night stay but stayed only 1 night. Thats how bad it was. Was refused any type of refund by hotel. DO NOT RECOMMEND! You get what you paid for. P.S. thanks hotel.com for trying to get me a refund. Grateful for you 25.00 dollar credit to my account.
Stayed 8 nights in Dec 2023
Response from Jamie P on 23 Jan 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Adrianna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely DISGUSTING hotel and manager Steve Allen. My husbands room was dirty! Dirty bed with used sheets, PEE IN THE TOILET, towels on the floor, trash not taken out! Clearly a dirty and used room yet the manger refuses to give a refund for it. He just wants to take the money and screw over people. He was extremely rude and unprofessional when I spoke with him and when I contacted Expedia about it and they called him he also hung up the phone on them. DO NOT STAY HERE!!! Whatever his response will be to this review just know that I already called them 3 times about it and they still refuse the refund. SICK PEOPLE! DO NOT DO NOT DO NOT STAY HERE!!! Read the reviews! This hotel is dirty!!!
Response from Jamie P on 23 Jan 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Kelsie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Electricity went out
Stayed 1 night in Dec 2023
Response from Jamie P on 26 Dec 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Christopher

Stayed 2 nights in Dec 2023
Response from Jamie P on 11 Dec 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Stephen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Whole place reeked of cigarette smoke, and - no joke - the bedspread had been tagged, like a grafitti tag on the wall.
Stayed 1 night in Dec 2023
Response from Jamie P on 7 Dec 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Ann.

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Jamie P on 7 Dec 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
The worse hotel I got a non smoking room and it smelled horrible can’t even sleep good bathroom door didn’t even close or lock.
Stayed 1 night in Nov 2023
Response from Jamie P on 17 Nov 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Josiah

Stayed 2 nights in Nov 2023
Response from Jamie P on 16 Nov 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Poor

Shannon

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Expedia showed 2 beds; entire property is limited one double bed. Period. No rollaway, no couches. Desk clerk took 25 minutes to check us in, despite prepaid two-days reservation. After one day, desk clerk voided our keys. Time-consuming to get that resolved. This may be a good extended-stay hotel for some, but definitely not for someone who's had surgery at an out-of-town hospital and needs rest before traveling home.
Stayed 2 nights in Nov 2023
Response from Jamie P on 6 Nov 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There seems to be a lot of smokers in the motel. The odor of cigarette smoke would fill the 2nd floor hallway occasionally, especially in the evenings.
Stayed 2 nights in Oct 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Susan

Stayed 1 night in Oct 2023
Response from Jamie P on 17 Nov 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Destainy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff is very kind rooms clean comes with the kitchen and very convenient and I would definitely come back here if I needed to.
Stayed 3 nights in Sep 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
REFUND PLEASE!
I arrived around 7:30 or 8 pm and the office was closed. I had to use a phone on the wall and then wait 15 minutes for someone to come help me. When I got to my room, there was drunk guy laying on the hallway floor, my TV did not work, and it was musty. I went down and checked out. there has been NO REFUND ISSUED BY HOTELS.COM because they can't reach the hotel. I may never use Hotels.com again, let alone stay at Woodspring.
Stayed 1 night in Oct 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Jon

Disliked: Staff & service, property conditions & facilities, room comfort
Noisy. Not family friendly.
Very noisy. People were hanging out in the hall from midnight till 4am. Shouting, slamming doors, playing music. No one works at the hotel during the night to address any issues. When I went to check out after not sleeping, I get told by a long term guest the office doesn’t open until 10:30am. I know it was an old, very minimal hotel. Did not expect the party all night in the hallway.
Stayed 1 night in Sep 2023
Response from Jamie P on 2 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Cathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST experience EVER!
We did not stay here! We booked this hotel online and when we arrived at 2am, we were told by the night manager, Cheryl, that she had no rooms available. I told her we had a reservation, and she literally said "What do you want me to do - I have no rooms" and slammed the door in our face. We had been driving for hours from Chicago to St. Louis and then through Topeka on our way to Denver. Due to this, we had to keep driving for another 1-1/2 hours to find a hotel in Salina, KS. As we were walking away, a man in the parking lot said he had just checked the hotel availability and there were still rooms. He said that "Cheryl" had recently been brought back after being fired for this same reason previously. Honestly it was a blessing in disguise! This hotel is FILTHY and run down, and I am thankful we did not have to stay here. There was a group of very sketchy people in the parking lot as we walked in and I did not feel safe.
Stayed 1 night in Sep 2023
Response from Jamie P on 2 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Richard

4 had been slept the toilet was disgusting and there was shaving scum in the sink
Stayed 1 night in Sep 2023
Response from Jamie P on 2 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Jamie P on 14 Sept 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Elias

Stayed 1 night in Sep 2023
Response from Jamie P on 25 Sept 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

4/10 Poor

Gary

Travelled with family
Disliked: Staff & service, amenities
Did not like after riding motorcycle in blistering heat there was no staff at the office desk to check us in, door locked and no access to a cool lounge or waiting area. This was around 3pm and it was 2 hours before we were able to check in. Rediculous, then the toilet in the room plugged and the staff member that was at the desk was much less than helpful saying she would try to round up a plunger and never did nor did she offer to call up maintainance staff to assist with the restricted plumbing.....not a place I will stay at again. Room was clean and bed was comfortable and the a/c did work.
Stayed 3 nights in Aug 2023
Response from Jamie P on 22 Aug 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The laundry room was awful. Most of the washing machines weren't working. Also, i put my money in the dryer and it ran for an hour, and didn't dry my clothes.
Stayed 7 nights in Jul 2023
Response from Jamie P on 8 Aug 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Jodi

Stayed 2 nights in Jul 2023
Response from Jamie P on 8 Aug 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition of the room was bad. Shower had bad water pressure because the shut off valve was leaking bad. Bed had springs poking up it had no padding on it. Worse place I have ever stayed at!!!
Stayed 1 night in Jul 2023
Response from Jamie P on 31 Jul 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jamie P on 20 Jul 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
I enjoyed kitchen
Stayed 1 night in Jul 2023
Response from Jamie P on 9 Jul 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Melissa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
First there was no one to check us in the hotel. We had to wait over 30 mins for someone to show up to let us in. After we finally got keys We went to get stuff out of the car and someone told us that we should not stay there as it was a known drug hotel. We got on the elevator which smelled like pot. The hallways smelled even worse and if you can believe it the room was worse than that. One of the people in my party has asthma and was struggling to breathe worse than the rest of us.. We went downstairs to request a cancellation and the lady was gone. We packed our things and went to find another place to stay. This was the worst possible experience. We didn’t feel safe there, I would have felt safer in my car.
Stayed 1 night in Jul 2023
Response from Jamie P on 9 Jul 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Brenda

Stayed 7 nights in Jun 2023
Response from Jamie P on 20 Jul 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Donnie

Stayed 3 nights in Jun 2023
Response from Jamie P on 21 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Asked for two NON smoking rooms confirmed with staff before stay but not honored. Not accommodating for early check in never saw a room.
Stayed 1 night in Jun 2023
Response from Jamie P on 18 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Found a bedbug sent picture of bedbug to Gm
Stayed 2 nights in Jun 2023
Response from Jamie P on 13 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in flexibility was convenient.
Stayed 1 night in Jun 2023
Response from Jamie P on 12 Jun 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

8/10 Good

Britain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Jamie P on 7 Jun 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not very impressed
Stayed 1 night in Jun 2023
Response from Jamie P on 5 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town

2/10 Terrible

Lynelle

Stayed 3 nights in May 2023
Response from Jamie P on 21 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Nothing special, your typical 2☆ maybe 3 hotel. Close to shopping and plenty of dining options
Stayed 7 nights in May 2023
Response from Jamie P on 28 May 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

6/10 Okay

Helen, Eagle River

Stayed 1 night in May 2023
Response from Jamie P on 13 Jun 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Mario

Stayed 3 nights in May 2023
Response from Jamie P on 7 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town

2/10 Terrible

Brenda

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
My room didnt was bare no sheets on beds, no towels or tp,room smelled of old smoke, then wanted me to make my own beds up by giving me a pile of sheets
Stayed 1 night in May 2023
Response from Jamie P on 15 May 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

RACHEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jamie P on 15 May 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms could use some updates. It doesn't seem like they have done so for some time like other woodSpring Suites have.
Stayed 1 night in May 2023
Response from Jamie P on 15 May 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

2/10 Terrible

Jennie

I arrived to check in and the lady said that she had no rooms for the reservations that were made. So i had to go find somewhere lese to sleep and i was charged for the night. I want my money back i had to go get a room elsewhere for the niggt
Stayed 1 night in May 2023
Response from Jamie P on 15 May 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Jeffrey

Stayed 1 night in Apr 2023
Response from Jamie P on 15 May 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jamie P on 2 May 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.