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Reviews of &Here TOKYO UENO

2.5 out of 5
&Here TOKYO UENO
Ueno 2-chome 11-18, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 159 reviews" "
Rating 8 - Good. 30 out of 159 reviews" "
Rating 6 - Okay. 3 out of 159 reviews" "
Rating 4 - Poor. 2 out of 159 reviews" "
Rating 2 - Terrible. 0 out of 159 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent for the requirements of our family and our trip. We wanted to stay close to Ueno train station, so this property was only a short flat walk which made it access with suitcases. The room was amazing, very spacious and clean, just immaculate. We chose the ciry view family room, and although the view wasnt anything spectacular (our room overlooked a strip club) it was relatively quiet. Maybe next time i would stay overlooking the park, as the park across the road is beautiful. Staff were very helpful at using the self serve check in desks. Felt it was a fantastic hotel for the price we paid, could not fault it.
Stayed 2 nights in May 2024
Response from &Here TOKYO UENO on 11 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Regarding as the room view, it is different for kind of room type. If you like, please try to reserve the opposit side view.Also, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Elvira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property! Every is clean and nice!
Stayed 2 nights in Apr 2024
Response from &Here TOKYO UENO on 6 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will try hard to keep clean our facility.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from . on 3 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Moon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Staff was courteous and attentive.
Stayed 2 nights in Apr 2024
Response from . on 1 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station, park and zoo across the road, everything was in walking distance, fantastic hotel
Stayed 4 nights in Mar 2024
Response from &Here TOKYO UENO on 29 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Have you had special memories?We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels we’ve ever stayed at! Will definitely book to stay here again. Excellent location, good sized room for a family of 5, walking distance to transport, shops and tourist attractions, excellent onsen, laundry facilities and very friendly/helpful staff. We loved everything!
Stayed 4 nights in Apr 2024
Response from . on 26 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation.And, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

6/10 Okay

Chris

Travelled with family
We got given a room that didn’t match the description of what we had booked. I spoke to the front desk staff - it took a while for them to understand and then they got their shift manager. He offered us an upgrade which we understood could accomodate a family of 5. When we got to the room, the beds weren’t big enough for us all so my husband and I shared a single bed and hardly slept. I feel the descriptions and photos of the rooms should match what is actually available.
Stayed 1 night in Apr 2024
Response from . on 26 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are very sorry that you were not able to get a good rest.We will consider the photos.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great baath ,helpful stafg
Stayed 5 nights in Apr 2024
Response from . on 23 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like hotel location.And, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from . on 23 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Vadim, Brooklyn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very well maintained. Best for the families.
Stayed 3 nights in Apr 2024
Response from &Here TOKYO UENO on 22 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear your good voice.Because our hotel is much mainly family, we are happy to hear that you could stay comfortable.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

chi ting

Stayed 3 nights in Apr 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the traditional Japanese experiences within this hotel. Convenience stores were close by and we were within walking distance to 3 train stations. The Ueno park being across the road was absolutely perfect for the full bloom of the Cherry blossoms. We didn’t realise how good a position the hotel was in until several tour guides told us we must visit Ueno park for the blossom!
Stayed 11 nights in Apr 2024
Response from . on 19 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like hotel location.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

Mengchih

Stayed 6 nights in Apr 2024
Response from . on 8 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Phillips

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe family room is exactly as pictured and the view of Ueno park each sunny spring morning was magical. I would stay in room 810 again and again. Staff were helpful, plenty of shopping, food and several train stations within a 5 minute walk. Hotel is new and beautiful. The extra space for a family of 4 made the two week trip comfortable. I couldn't have asked for a better room/hotel.
Stayed 10 nights in Apr 2024
Response from . on 19 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.Also, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.And, it is a great honor to like hotel location.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Amenities
Great location. Really comfortable rooms and the bath on the roof is fantastic!
Stayed 4 nights in Apr 2024
Response from &Here TOKYO UENO on 17 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Also,we are glad to hear that you like our hotel public bath.It is a great honor to like view from bath.Please come to another season also, if you like.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

4/10 Poor

Chi Wai

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from . on 19 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.I would appreciate it if you could let me know if you notice anything.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Ai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this brand new property. I was traveling with a disabled family member, and the staff (particularly Do and Daiki) went above and beyond to make sure her stay was comfortable. The location is perfect, across the road from Ueno Park and a short walk to shops and multiple JR and subway stations. Although the area at the back of the hotel is slightly seedy, you can always avoid it by going through the main entrance. The room was spacious, and the kitchen was very convenient. Having access to the top floor Onsen, with views of Ueno Park, was also particularly welcome after a long day. Highly recommended.
Stayed 7 nights in Apr 2024
Response from &Here TOKYO UENO on 16 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff. We are happy to take your comment for specifically mentioning name. Our hotel staff one by one could have a lot of encouragement.Also, we are glad to hear that you like your rooms, public bath and hotel location totally.In this your stay, we are happy to hear more than anything that she could be satisfied with her stay.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.Thank you for staying long term!＆Here TOKYO UENO Front Manager

10/10 Excellent

Regan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and very helpful
Stayed 3 nights in Apr 2024
Response from &Here TOKYO UENO on 16 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 4 nights in Apr 2024
Response from &Here TOKYO UENO on 21 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend if you land at Narita airport and take the Narita Express Sky Train. Spacious room. Kind staff. Beautiful views and lots of food options.
Stayed 1 night in Apr 2024
Response from &Here TOKYO UENO on 16 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like access from the station.Our hotel is close to Keisei Ueno Station, we recommend that it is easy to access to Narita Airport.Also, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

Chi Iong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. If their parking can accept a mini van, it is even better.
Stayed 2 nights in Apr 2024
Response from &Here TOKYO UENO on 16 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Regarding as our parking space, we are sorry for meet your expectation.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Ophelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new property opened just a month ago, and the staffs are kind and quick to assist. You have to self check in and out by yourself but they are quick to help you. The property condition is excellent, my family loved the brand new property, the bunk beds, the large and beautiful room and restroom, the shower pressure is great. Walkable distance for shopping, subway and eatery. Extremely convenient. Ueno park is 2 mins walk from the hotel and we saw beautiful cherry blossoms there as well! The only downside is the street behind this property is in red light district, though I didn’t any threat walking late at night with my family.
Stayed 1 night in Apr 2024
Response from . on 13 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.Also, we are glad to hear that you like your rooms.If you like, please try to stay another type room next time.And, it is a great honor to like hotel location.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Stuart

Stayed 2 nights in Apr 2024
Response from &Here TOKYO UENO on 2 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from . on 12 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from . on 12 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Julie

Stayed 3 nights in Mar 2024
Response from . on 30 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

SHARON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an ideal place to stay. The location was perfect. Right across the street from beautiful Ueno Park and just a couple of short blocks to Ameyoko Shopping Street. Several train stations close by. The rooms were perfect for families or group of friends. Super comfortable. The rooftop bath / ofuro was a great way to end the day. We completed enjoyed staying here.
Stayed 7 nights in Mar 2024
Response from . on 11 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like hotel location.Also, we are glad to hear that you like our hotel public bath.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Diego, Simi Valley

Liked: Amenities, property conditions & facilities
Everything was perfect
Stayed 6 nights in Apr 2024
Response from . on 11 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

HENRY

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean. Great amenities and services provided. Large rooms for Japan standards. Fridge, kitchenette and dining table were great during our trip. Laundry facilities on site.
Stayed 2 nights in Mar 2024
Response from . on 9 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Jorge Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from . on 8 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Hong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, close to transportation, park and shopping/food.
Stayed 3 nights in Apr 2024
Response from &Here TOKYO UENO on 22 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.Have you had special time at Ueno location?Ueno location has so many sightseeing place.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024
Response from &Here TOKYO UENO on 25 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.Coul you have a special time?We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Yuliya, Chalfont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely new hotel over looking Ueno park. Great location to metro and ginza line. The hotel itself is a mint. Open to the elements, rain forest concept. The room is huge by Tokyo standards. The beds and dunk beds are optimally positioned in the room for most amount of space. You don’t feel cramped, unlike many hotels in Japan. The table and Kitchenette are perfect. Bathroom is spacious and has all you need. My doughier and I went to the public bath. It was our first time and we enjoyed it. The pools are hot and clean and the shower stalls have great water pressure. He staff is friendly and welcoming. Will stay here for sure again! Just loved it! I almost didn’t want to write this because I would like to keep this property a secret, so it doesn’t get spoiled by the masses. Thank you!
Stayed 1 night in Mar 2024
Response from . on 4 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like hotel location.Also, we are glad to hear that you like your rooms.If you like, please try to stay another type room next time.And, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel in a great and beautiful location. Very close to eating options, beautiful walks and train/subway stations , great for family. Spacious room
Stayed 3 nights in Mar 2024
Response from &Here TOKYO UENO on 2 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Wing Yan Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from . on 4 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

6/10 Okay

Shohei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
敷布団のカバーが布団と合っておらず困りました。
Stayed 1 night in Mar 2024
Response from . on 1 Apr 2024
この度は&Here TOKYO UENOにご宿泊いただきまして誠にありがとうございました。また、貴重なご意見をいただき重ねて感謝申し上げます。 敷布団の件でご迷惑をおかけしご不快な思いをさせてしまいましたことを深くお詫び申し上げます。誠に申し訳ございませんでした。ご指摘の内容はホテルとしてあってはならないことと猛省しております。 いただいたご意見は、担当責任者及びスタッフに共有いたしました。今後は徹底した準備をおこなえるよう改善策を講じて参ります。 せっかくご宿泊いただいたにもかかわらず、ご満足いただけるサービスをご提供できずに申し訳ございませんでした。&Here TOKYO UENOフロントマネージャー

10/10 Excellent

Vikki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel we stayed at for spring break. It was good size for a Tokyo hotel with enough space to open luggages and still walk around. Close to Ueno Park, a Don Q is 3 minutes away and convenience stores right around the corner. There are some adult bars and clubs in the same street so seems a little like Kabukicho area to me but it didn’t bother us at all. Coin laundry available (about ¥600) and the kitchenette in the room with microwave, stove, hot water kettle and fridge/freezer were such a plus. Staff and cleaners were all nice and helpful. Would recommend staying here.
Stayed 4 nights in Mar 2024
Response from . on 1 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.Also, it is a great honor to like hotel location.And, We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Thanapong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักใหม่และสะอาด มีอุปกรณ์ทำครัวครบ ห้องใหญ่ เหมาะสำหรับครอบครัว
Stayed 5 nights in Mar 2024
Response from . on 1 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous new hotel with very warm friendly staff. Great location across the road from Ueno park. We loved our short stay here. Only wish we had longer! Thank you!
Stayed 2 nights in Mar 2024
Response from . on 1 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.Also, it is a great honor to like hotel location.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

ゆりこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from . on 10 May 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。当ホテルをお気に召していただけたようで、私共も大変嬉しく存じます。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。またのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 Excellent

Hiromi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場が最高でした 家族でキッチンのある部屋に泊まりました 冷蔵庫も大きく 新しくとても清潔でした
Stayed 1 night in May 2024
Response from . on 7 May 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 大浴場やお部屋など、当ホテルをお気に召していただけたようで、私共も大変嬉しく存じます。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。またのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

8/10 Good

Ohashi

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from . on 7 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

Yasumasa

Liked: Staff & service
Stayed 1 night in May 2024
Response from . on 7 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

wai yu

Liked: Cleanliness, staff & service, amenities
隔音不太理想，不時聽到樓上小朋友在房內奔跑腳步聲 其他設施都很滿意，地理位置亦很好
Stayed 3 nights in Apr 2024
Response from &Here TOKYO UENO on 6 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.As your stay, We apologize for inconvenient for noise.Other point than that, we are glad to hear that you like our hotel. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

アヤ

Liked: Cleanliness
Stayed 1 night in May 2024
Response from &Here TOKYO UENO on 6 May 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 ご滞在はごゆっくり頂けましたでしょうか。万が一気になった点などございましたら、お申し付けくださいませ。今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。アヤ様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 Excellent

ヨシヒサ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
記念日で宿泊しましたがスタッフの対応も丁寧、親切でチェックアウトの時間に間に合わなくなりそうな時ホテルの人に相談したらこころよくせっかくの記念日だし、いいですよと言ってくれた事がすごく助かりました。 また都内の宿泊はお願いしたいです。
Stayed 1 night in May 2024
Response from &Here TOKYO UENO on 4 May 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。この度はお祝いを兼ねたご宿泊ありがとうございます。良いご滞在になりましたでしょうか？私達スタッフも記念日に携われたこと、心から嬉しく思います。またスタッフへの嬉しいお言葉も頂戴し、スタッフ１人１人の励みとなります。また是非皆様揃っていらっしゃってください。今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。ヨシヒサ様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel, nice and clean room, big bathtub and strong shower. Public bath is great too. Next time have to book a room with park and lake view.
Stayed 4 nights in Apr 2024
Response from . on 3 May 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.And, we are glad to hear that you like our hotel public bath.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

Hoi Ling

Liked: Staff & service
新酒店很舒適，但如果住2樓望街景，夜晚會很嘈。床單被套有血漬，清潔服務需要改善。
Stayed 6 nights in Apr 2024
Response from . on 29 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We apologize for the inconvenience caused regarding the cleaning. We will do our best to prevent the same thing from happening again.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

8/10 Good

wai yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from &Here TOKYO UENO on 29 Apr 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.How was your stay?If you have the point you worried about, please let us know.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.＆Here TOKYO UENO Front Manager

10/10 Excellent

mie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
凄く楽しい時間を過ごさせていただきました。 また伺いたいと思います。ありがとうございました
Stayed 2 nights in Apr 2024
Response from . on 26 Apr 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 当ホテルをお気に召していただけたようで、私共も大変嬉しく存じます。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。またのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー