2/10 Terrible
Jessica
Travelled with partner
29 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there at 10:50am because it says check in starts at 11am. Was told check in starts at 4pm! Go back at 5 PM after going to the beach to kill time then was told they over booked. I told them I reserved the room a week ahead of time so they found a room for me. Key didn't work to open the door. Second time key didn't work again. Finally manager opened the door suggesting we have to go to front desk to reopen door if we stepped out. As soon as manager opened the door she realized someone else was in the room she gave me. After almost 3 hours later she realized she gave me the wrong room number and I finally was able to get some rest . Was supposed to meet up with friends for dinner but thanks to the incompetents of the manager and staff. Trip was ruined. To top it off the refrigerator wasn't working. She gave me the option to use the employee fridge.😳 Plus I had to put a deposit of $100 just in case I broke something. I WILL NEVER GO BACK TO THAT PLACE!! I will be trying to get a refund for the terrible experience I went through. Beware of this place.
Jessica
Stayed 1 night in Apr 2024