Outdoor pool
Check availability

Reviews of Westin Trillium House, Blue Mountain

4 out of 5
Westin Trillium House, Blue Mountain
220 Gord Canning Drive, The Blue Mountains, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1002 reviews" "
Rating 8 - Good. 202 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was clean . Was able to get early check in and a crib. Will visit.
Stayed 2 nights in May 2024

10/10 Excellent

Trevor

Travelled with family and small children
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

GISELLA

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy. Staff friendly. Not crazy about dogs everywhere. There was dog hair in my refrigerator
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very relaxing stay, which is what we look for when we go away.
Stayed 2 nights in May 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and clean
Stayed 1 night in May 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful stay, will definitely be coming back this summer
Stayed 2 nights in May 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jenny

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
It was awesome.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Westin. Clean property, friendly staff and great location.
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kuhen

Liked: Cleanliness, staff & service, property conditions & facilities
Piere the staff was very kind and polite and very good customer services
Stayed 3 nights in Apr 2024

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and gym
Stayed 3 nights in Apr 2024

6/10 Okay

Luisa De

Liked: Cleanliness, amenities
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

Tisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Service and beautiful hotel! Everyone i encountered was pleasant and was willing to assist you. I absolutely love the White Tea bathroom amenities, and the Sleep Well bedside balms. The hot tub was extremely relaxing. Truly an amazing stay, I will definitely be back!
Stayed 2 nights in Apr 2024
Response from Robyn on 30 Apr 2024
Thank you for your wonderful review. We are happy to hear that you enjoyed your stay with us.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
A great stay relaxing on balcony Close to village Rooms great Lovely atmosphere!!
Stayed 2 nights in Apr 2024
Response from Robyn on 30 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robyn on 30 Apr 2024
We are happy to see you enjoyed your stay!

4/10 Poor

Eda

Travelled with partner
Liked: Cleanliness
I stayed at the hotel for two days. There were construction works and I woke up with a terrible sound in the early hours of the morning. The sounds continued almost throughout the day.
Stayed 2 nights in Apr 2024

8/10 Good

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling with our dogs, it would have been nice if we were on the main floor. From our room on the 3rd floor, it was a long walk and down the elevator for us to get outside with them. Our room was nice and the hotel staff were really friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Raghav

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. We would stay again given the convenience to walk through the blue mountain village and other amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Our room was upgraded which was very nice but we didn’t get the 2 queen beds we originally booked. Had a great time anyway. The 1 negative comment I have was you sent way too many texts wanting reviews etc. before we even made it home.
Stayed 1 night in Apr 2024
Response from Robyn on 16 Apr 2024
Thank you for your feedback! I am glad you enjoyed your stay.

10/10 Excellent

Alen, Whitby

Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Very welcoming
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here 2 to 3 times a year. Always something going on in the village. Lots of restaurants to choose from. Right at the foot of Blue Mountain makes for wonderful hiking and walking.
Stayed 2 nights in Apr 2024
Response from Robyn on 16 Apr 2024
We are happy to hear you enjoyed your stay. Thank you for your feedback!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Westin Trillium House. It's close to the village, clean and great service!
Stayed 2 nights in Apr 2024
Response from Robyn on 16 Apr 2024
We are happy to hear you enjoyed your stay. Thank you for your feedback!

6/10 Okay

S

Stayed 1 night in Apr 2024
Response from Robyn on 16 Apr 2024
Thank you for your feedback.

6/10 Okay

Andrew

Stayed 1 night in Apr 2024
Response from Robyn on 10 Apr 2024
Thank you for your feedback!

10/10 Excellent

Brieanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing!!! Can't wait to return.
Stayed 1 night in Mar 2024
Response from Robyn on 16 Apr 2024
We are happy to hear you enjoyed your stay. Thank you for your feedback!

10/10 Excellent

Tracy

Stayed 1 night in Apr 2024
Response from Robyn on 30 Apr 2024
We are happy to see you enjoyed your stay!

10/10 Excellent

Shardul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable stay staff was very nice
Stayed 1 night in Apr 2024
Response from Robyn on 10 Apr 2024
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Mami, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Robyn on 10 Apr 2024
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was an amazing stay! Our room was very clean and tidy, with comfortable couches for relaxing. The TV came with various networks and Netflix/Prime streaming options. We also had a balcony with a view of the mountains. The staff were very accommodating and provided us with a later checkout when we asked. Would definitely go back again!
Stayed 2 nights in Apr 2024
Response from Robyn on 10 Apr 2024
We are happy to hear you enjoyed your stay with us!

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service
Nice view of the pond and village. Easy walk into the village for dinner.
Stayed 1 night in Apr 2024
Response from Robyn on 10 Apr 2024
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place to stay in the heart of Blue Mountain. The staff go above and beyond to ensure an amazing experience.
Stayed 1 night in Apr 2024
Response from Robyn on 10 Apr 2024
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Kulsimran

Stayed 1 night in Mar 2024

8/10 Good

rana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Robyn on 4 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay!

8/10 Good

Trang

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Robyn on 4 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay!

8/10 Good

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robyn on 4 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay!

8/10 Good

baoling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robyn on 4 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay!

10/10 Excellent

lee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the easy access to the pools. Was unhappy with sharp broken tiles in hot tub that I caught my foot on. The rooms were clean and access to the village was seamless.
Stayed 2 nights in Mar 2024
Response from Henrique - Duty Manager, The Westin Trillium House on 1 Apr 2024
Thank you for your great feedback. As per our conversation by email, we have advised maintenance about the issue and we are happy that you are okay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robyn on 4 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely upgrade room but would recommend housekeeping take extra care with dust on the ceilings and in corners
Stayed 1 night in Mar 2024
Response from Henrique - Duty Manager, The Westin Trillium House on 1 Apr 2024
Thank you for this amazing feedback, we are delighted to hear how well you enjoyed your stay and look forward to having you back.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option if you are heading to the slopes for a few days. Very easy access to the village. All the restaurants and shops were a couple of minutes walk away, as were the lifts. Valet parking made the checkin process very easy. The rooms were comfortable and clean, and the staff were really accommodating and eager to please. Overall, a good stay.
Stayed 1 night in Mar 2024
Response from Henrique - Duty Manager, The Westin Trillium House on 21 Mar 2024
Thank you for this amazing feedback, we are delighted to hear how well you enjoyed your stay and look forward to having you back.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Lovely facilities and restaurant. Highly recommended!
Stayed 1 night in Mar 2024
Response from Henrique - Duty Manager, The Westin Trillium House on 21 Mar 2024
Thank you for this amazing feedback, we are delighted to hear how well you enjoyed your stay and look forward to having you back.

8/10 Good

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. Thank you to all the hotel staff for making our stay a very memorable one!
Stayed 2 nights in Mar 2024
Response from Henrique - Duty Manager, The Westin Trillium House on 21 Mar 2024
Thank you for this amazing feedback, we are delighted to hear how well you enjoyed your stay and look forward to having you back.

8/10 Good

Yao

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Robyn on 4 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay!

2/10 Terrible

siavash

Liked: Cleanliness, staff & service, property conditions & facilities
Very late check in …the room was not available. They offered us credit back.
Stayed 1 night in Mar 2024
Response from Robyn on 4 Apr 2024
Thank you for the feedback. Although the room was not ready at check-in, I hope you enjoyed your stay with us!

10/10 Excellent

Eufemia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property inside and outside of the hotel was beautiful. It was easy to walk to the Blue Mountain Village. Everything is at your door step. The room we stayed in was wonderful. The bed was cozy, everything was clean. We had a wonderful time and we will definitely be back!
Stayed 2 nights in Mar 2024
Response from Henrique - Duty Manager, The Westin Trillium House on 21 Mar 2024
Thank you for this amazing feedback, we are delighted to hear how well you enjoyed your stay and look forward to having you back.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robyn on 4 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay!