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Reviews of Blue Mountain Resort Mosaic Suites

2.5 out of 5
Blue Mountain Resort Mosaic Suites
190 Jozo Weider Blvd, The Blue Mountains, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1071 reviews" "
Rating 8 - Good. 286 out of 1071 reviews" "
Rating 6 - Okay. 103 out of 1071 reviews" "
Rating 4 - Poor. 59 out of 1071 reviews" "
Rating 2 - Terrible. 26 out of 1071 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ameerah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Katherine on 21 May 2024
Hello Ameerah, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the 2 bedroom mosaic suites was wonderful. We came for a girls weekend and the hotel surprised us with a card and a bottle of wine when we arrived :) Alto the concierge was amazing with any requests we had. Would definitely stay again and highly recommend .
Stayed 2 nights in May 2024
Response from Katherine on 21 May 2024
Hello Ola, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Jacqueline, Toronto

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we love the heated pool
Stayed 1 night in May 2024
Response from Katherine on 21 May 2024
Hello Jacqueline, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Katherine on 15 May 2024
Hello John, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Betty

Travelled with partner
None of the stores were open pass 7pm
Stayed 1 night in May 2024
Response from Katherine on 16 May 2024
Hello Betty, thank for staying with us and for this helpful feedback. During shoulder season, business for some retailers is slower and they adjust their operating hours. We are pleased to say that as of Victoria Day weekend, most retailers and restaurants have extended their hours. We hope to see you again soon!

8/10 Good

Fae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Katherine on 15 May 2024
Hello Fae, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was very polite and accommodating!
Stayed 1 night in May 2024
Response from Katherine on 13 May 2024
Hello Anthony, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful service, clean property. Great stay!
Stayed 1 night in May 2024
Response from Katherine on 13 May 2024
Hello Stephanie, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
can’t wait to come again
Stayed 1 night in May 2024
Response from Katherine on 9 May 2024
Hello Jaime, thank you for staying with us and for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Shweta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had good experience in blue mountain. It was first time so everything was perfect. The hotel staff and hotel room were great
Stayed 1 night in May 2024
Response from Katherine on 7 May 2024
Hello Shweta, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Shellyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay..
Stayed 1 night in May 2024
Response from Katherine on 7 May 2024
Hello Shellyn, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

2/10 Terrible

Brittany

Travelled with family
Disliked: Amenities
Didn’t get the proper room
Stayed 1 night in May 2024
Response from Katherine on 7 May 2024
Hello Brittany, thank you for staying with us and for this helpful feedback. We sincerely apologize that you felt you were not given a suite that gave you the impression of open concept layout. We shared your comments with our partner and are pleased to hear that our management team addressed your concerns during your stay.

8/10 Good

Sandra

Travelled with group
Liked: Property conditions & facilities
Fun place to stay!
Stayed 2 nights in May 2024
Response from Katherine on 7 May 2024
Hello Sandra, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

mamunetu

Great
Stayed 1 night in May 2024
Response from Katherine on 7 May 2024
Hello Mamunetu, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Farzaneh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Katherine on 7 May 2024
Hello Farzaneh, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Melanie

Travelled with family
Disliked: Property conditions & facilities
The Mosiac felt a bit run down. The rooms and bathrooms were looking worn. Didn’t seem to have the same feel as other time I have stayed.
Stayed 1 night in Apr 2024
Response from Katherine on 2 May 2024
Hello Melanie, thank you for staying with us. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings. We are pleased to report it will see a major refurbishment in 2025.For your awareness, Seasons at Blue is close to finishing its refurbishment and we look forward to welcoming guests to enjoy the new look at the end of June 2024.

8/10 Good

Mohamed, Milton

Travelled with family
Constraction in the room above mine
Stayed 2 nights in Apr 2024
Response from Katherine on 2 May 2024
Hello Mohamed, thank you for staying with us. We want to express our sincere apologies for any inconvenience caused by the unit above you. We hope you enjoyed the comforts of the upgraded suite.

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fun getaway
Stayed 1 night in Apr 2024
Response from Katherine on 2 May 2024
Hello Ron, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed rooms and comfy beds. Lovely area to visit.
Stayed 1 night in Apr 2024
Response from Katherine on 29 Apr 2024
Hello Kristin, thank you for the kind words about our hospitality! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right.

4/10 Poor

Tyler

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room was off the main floor(very loud) (also could here elevators all night , outside my sliding door was a tree and on other side was a kids pool. My tv didn’t work. My room seemed to be a handicap room , my shower head was running into my chest. I would not recommend , I was in town for a trade show and would not stay over again.
Stayed 1 night in Apr 2024
Response from Katherine on 29 Apr 2024
Hello Tyler, thank you for staying with us and for this helpful feedback. A hotel manager will follow up with you directly. Our sincere apologies for the inconvenience of being assigned an accessible unit.

8/10 Good

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katherine on 29 Apr 2024
Hello Corrine, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

karen, Bancroft

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mosiac is our go to when we come to the village. Love the hot tub and heated pool .. unfortunately it was taken over by young kids but that’s not the hotels fault. Rooms are in need of a refurb but they have everything u need in the kitchen area. Comfortable beds. Staff are always pleasant. Great location. Tones of walkable restaurants and bars and shops.
Stayed 1 night in Apr 2024
Response from Katherine on 29 Apr 2024
Hello Karen, thank you for the kind words about our hospitality! It always makes our day to hear that guests enjoy their experience at Blue. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings. We are pleased to report it will see a major refurbishment in 2025. We hope when you return next summer, you’ll see a fresh new look!

8/10 Good

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Within the village Great front desk staff Nice hot tub heated pool.
Stayed 2 nights in Apr 2024
Response from Katherine on 25 Apr 2024
Hello Margot, thank you for the kind words and positive review! It always makes our day to hear that our returning guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right.

10/10 Excellent

Amanda

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Katherine on 23 Apr 2024
Hello Amanda, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Apr 2024
Response from Katherine on 22 Apr 2024
Hello Karen, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, good size and close to everything
Stayed 3 nights in Apr 2024
Response from Katherine on 22 Apr 2024
Hello Laura, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katherine on 22 Apr 2024
Hello Richard, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

KBlair

Business traveller
Liked: Property conditions & facilities
Location was good
Stayed 1 night in Apr 2024
Response from Katherine on 17 Apr 2024
Hello KBlair, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

6/10 Okay

Sarah

Travelled with family and small children
Liked: Staff & service
The reason to stay here is that they have the only heated outdoor hotel pool in the village. That is why you stay here. Not because the beds are comfortable (they're not) or because they're big (they're definitely not) and not because the furniture is comfortable (it's not!) and not because the "suite" has a kitchenette (although it does and it's quite handy.) The reason is the pool. And the pool was nice. On our check-in day it was somewhat murky and it could have used a cleaning. On our check-out day it had been cleaned. Staff was generally helpful and pleasant.
Stayed 1 night in Apr 2024
Response from Katherine on 15 Apr 2024
Hello Sarah, thank you for staying with us and for this helpful feedback. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report Mosaic Suites is slated for renovation in 2025. We hope when you visit us next, you’ll see a fresh new look!

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good state, but the property needs to be updated a little bit
Stayed 2 nights in Apr 2024
Response from Katherine on 15 Apr 2024
Hello Jane, thank you for staying with us and for this helpful feedback. We appreciate every form of feedback on what we can do better, thank you for sharing your opinion as to the state of Mosaic Suites. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report a major refurbishment is planned for 2025. We hope when you return, you’ll see a fresh new look!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katherine on 16 Apr 2024
Hello Bryan, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub.
Stayed 2 nights in Apr 2024
Response from Katherine on 12 Apr 2024
Hello Elaine, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Monica

Stayed 1 night in Apr 2024
Response from Katherine on 29 Apr 2024
Hello Monica, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Senna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the stay
Stayed 1 night in Apr 2024
Response from Katherine on 8 Apr 2024
Hello Senna, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Tonisha

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing front desk service.
Stayed 2 nights in Mar 2024
Response from Katherine on 2 Apr 2024
Hello Tonisha, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

4/10 Poor

Matthew

Stayed 2 nights in Mar 2024
Response from Katherine on 2 Apr 2024
Hello Matthew, thank you for staying with us. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work to ensure service excellence and a positive guest experience for each guest who visits our resort.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favourite property to stay in Blue Mountain. The rooms are really cozy and clean. They have everything you need, and the staff are really great.
Stayed 2 nights in Mar 2024
Response from Katherine on 1 Apr 2024
Hello Jessica, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this place. The outdoor heated pool & hot tub are awesome! First time in blue mountain and enjoying our stay
Stayed 1 night in Mar 2024
Response from Katherine on 21 Mar 2024
Hello Larry, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

4/10 Poor

Justin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Gave us a room with a broken fridge and a functioning fridge in the middle of the room in front of it. We’re supposed to get a certain room with the fireplace did not get that. I had to call the front desk to get a new room
Stayed 2 nights in Mar 2024
Response from Katherine on 18 Mar 2024
Hello Justin, thank you for staying with us and for sharing your feedback about the expectations of a fireplace. Not all Mosaic Deluxe studios offer a fireplace. We are sorry for the inconvenience and brought this to the attention of our travel partners.

4/10 Poor

Piero

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is dated however we knew because we've been many times. So.dispapointed with pool and hot tub cleanliness. Lots of fly like bugs floating in both. Brought it to attention of staff and still there 2nd day. Awful for price we pay
Stayed 2 nights in Mar 2024
Response from Katherine on 15 Mar 2024
Hello Piero, thank you for staying with us. We also want to express our sincere apologies that we fell short of your expectations caused by finding flies in the pool and hot tub. We understand the importance of this amenity, and we appreciate your understanding. The pool and hot tubs are cleaned daily and monitored for debris. With the unusually warm period we are having, it's a sign of good weather to come and with that, houseflies are attracted to the heat from the pool and hot tub. We are working on the getting the upper hand on addressing the issue and please accept our apologies for any inconvenience.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Katherine on 18 Mar 2024
Hello Jane, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Jeney

Travelled with group
Liked: Property conditions & facilities
It was a little loud at times
Stayed 2 nights in Mar 2024
Response from Katherine on 15 Mar 2024
Hello Jeney, thank you for staying with us. March break is one of the busiest times of the year when the Resort is the most active. Please be sure to ask for a quiet location in the future, some locations can be predisposed to noise.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property. Everything was within walking distance and extremely convenient. There was a good diversity of shops and restaurants so any need is covered. The staff was very helpful and friendly. I had a wonderful experience.
Stayed 4 nights in Mar 2024
Response from Katherine on 15 Mar 2024
Hello Rebecca, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the outdoor pool and hot tub. Friendly staff
Stayed 2 nights in Mar 2024
Response from Katherine on 14 Mar 2024
Hello Darryl, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 Excellent

Silva

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was within walking distance
Stayed 2 nights in Mar 2024
Response from Katherine on 13 Mar 2024
Hello Silva, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
The door was so loud. It sounded like it was falling off when opening. Seems lazy they couldn’t fix this. Also fan in the room was pretty loud. Makes you wonder about Maintenance. Overall, the room was really nice though dated. The outdoor pool was warm enough to swim in when it was almost freezing. They said they try to keep above 80F. hot tub was great and clean. Overall pretty decent chalet experience.
Stayed 2 nights in Mar 2024
Response from Katherine on 13 Mar 2024
Hello Scott, thank you for staying with us and for drawing our attention about the suite's entry door and fan. We brought your concerns to the owner's attention and property manager to give further investigation. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report it will see a major refurbishment. We are currently in the planning phase and your feedback has been relayed.

8/10 Good

Philip, Toronto

Stayed 2 nights in Mar 2024
Response from Katherine on 11 Mar 2024
Hello Philip, thank you for staying with us. We hope to see you again to make more happy memories.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katherine on 12 Mar 2024
Hello Shawn, thank you for staying with us and for sharing your feedback. We will continue to work hard to ensure your next visit is comfortable and delightful.

8/10 Good

Ashly Chinnu

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Katherine on 12 Mar 2024
Hello Ashly Chinnu, thank you for staying with us. We appreciate all guest reviews and comments as we are continuously striving to improve our services.

2/10 Terrible

Martin and angela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very rundown, was supposed to have a view of mountain and pool but put in room with view of alley, ev charging required own charger, what a ripoff!! Would not recommend!! Expedia should be responsible for fraudulent information
Stayed 1 night in Mar 2024
Response from Katherine on 8 Mar 2024
Hello Martin and Angela, we appreciate every form of feedback on what we can do better, thank you for taking the time to do so. We apologize we did not meet your expectations on your recent stay with us at Mosaic Suites. Unfortunately, your suite preferences were not transferred to us which may have led to us not meeting your expectations.With regards to EV charging services, we are working with our partners to expand services across the resort. Thank you again for drawing our attention to your concerns.